Vertical SBX IP 320 User Manual
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Vertical SBX IP 320 User Manual

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  • Page 1 SBX IP 320 Phone User Guide...
  • Page 2 Vertical Communications, Inc. reserves the right to revise this publication and to make changes in con- tent without notice. © 2007 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
  • Page 3 R E V I S I O N H I S T O R Y Release Date Documentation Changes Page No. 01-08 Initial Release NOTE: that this document contains information on ISDN, DCOB, and SMS. These features are currently not supported. Information pertaining to DID pertains only to SIP Trunking.

  • Page 5: Table Of Contents

    Intercom Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - 1-20 Intercom Ring Back - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-20 SBX IP 320 User Guide...
  • Page 6 Glossary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-60 SBX IP 320 User Guide...
  • Page 7 Voice Announcements - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10 Voice Mail Messages - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12 Index SBX IP 320 User Guide...
  • Page 8 Contents TOC-4 SBX IP 320 User Guide...

  • Page 9: 7224D Digital Phone Procedures

    Multi Level 3 Line LCD (3 x 24) • 24 Flexible buttons with dual-color LEDs • Call Log Feature • Wall Mountable (Bracket Optional) Note: For use of the 7208D 8-button digital keyset, refer to Chapter 2. SBX IP 320 User Guide...

  • Page 10: 7224D Input/Output Devices And Buttons

    7224D Input/Output Devices and Buttons Chapter 1: 7224D Digital Phone Procedures 7224D Input/Output Devices and Buttons SBX IP 320 User Guide...
  • Page 11 7224D Input/Output Devices and Buttons Chapter 1: 7224D Digital Phone Procedures SBX IP 320 24-Button Keyset - Basic Features (4024-00) Handset Used for handset call. Headphone Jack This allows connection of a 2.5mm headset. Speaker Device used to listen to a caller in a handsfree mode when in speaker mode.

  • Page 12: Cable Connections

    B - Connect the line cable to the port at the bottom of telephone and the other end to the wall socket. C - Connect the Headphone to the headphone jack on the left side of the telephone. (As viewed from the front.) SBX IP 320 User Guide...

  • Page 13: Placing Or Answering Calls

    Lift the handset or press [SPEAKER]. Press the flashing CO line flexible button or Loop key.* Talk. * = If PLA is enabled (default), you only need to lift the handset or press the Speaker button. SBX IP 320 User Guide...

  • Page 14: Station User Programming

    [#] PTT Group - (Invalid) [2] COS [1] COS Down [2] COS Restore [3] Walking COS - enter COS override code [4] COS Change - (Invalid) [5] SMS Inbox (000/000) - (Invalid) [6] Del All SMS Msgs - (Invalid) SBX IP 320 User Guide...
  • Page 15 [3] Listen Station Number [4] Listen Station Status [5] Record Page Msg [6] Erase User Greeting [7] Erase Page Msg [8] Outbound Notify - dial 1, ON; dial 0, OFF [9] Outbound Number - dial outbound telephone number SBX IP 320 User Guide...
  • Page 16 [6] Headset Ring Mode - dial 1, S; dial 2, H; dial 3, both [8] Serial Number [9] PC - Phone Lock Key [*] System [#] Enter Admin [1] Relocation Out [0] Hotdesk Login [*] Hotdesk Logout SBX IP 320 User Guide...

  • Page 17: Soft Buttons And Navigation Button

    For ward to more op tions STAT IO N 100 ( T ) APR 01 XX 05: 34 pm B ack to prev iou s op tions < - - I C M F L A S H SBX IP 320 User Guide...

  • Page 18: Basic Functions

    [C A LL BK] CA MP (* STEP <--MONITOR JOIN : Press to join the conversation during M O N I TOR S TA 1 0 1 monitor DROP : Press to drop the conversation JOIN DR OP SBX IP 320 User Guide...

  • Page 19: Call Back

    U N CON D I T I O N AL F O R WA RD 1: Unconditional 2: Busy ENTER STA/HUNT/#( V MI B) 3: No answer 4: Busy/No answer Enter forward destination (STA/HUNT/VMIB). STA: station number, 100-132. HUNT: Hunt group, 620-629. VMIB: # ( Forward to VMIU) SBX IP 320 User Guide...

  • Page 20: Camp On

    When a called station is in a busy state, a camp-on can be requested. BUSY : STA 105 [C A LL B K ] C AM P( * ) STEP MS G C A MP - O N FL A S H - > SBX IP 320 User Guide...

  • Page 21: Checking New Voice Mail Messages

    (CO can be accessed by dialing CO access code 9 or individual L I N E 0 8 00:00:03 CO access code 88XX. XX : CO line number, 01-12) T R A N S CON F MUTE--> Dial telephone number. SBX IP 320 User Guide...

  • Page 22: Co Line Busy

    CO L I N E 00 1 B U S Y no lines are available, press [CALLBK] to reserve a Q U E U EI N G ( [C AL L B K ] ) CO line. C A L LB K SBX IP 320 User Guide...

  • Page 23: Co Talk

    1 2 34 5 6 7 8 FLASH : Press to disconnect the line and re-seize. L IN E 0 8 00:00:03 ACNR : Press to set automatic called number redial. RE CO RD FL A S H ACNR--> SBX IP 320 User Guide...

  • Page 24: Flexible Button Programming

    T R A N S / PG M + 1 2 Group acces s I n d i v i d u a l L i n e Acces s 8 8 0 1 - 88 1 2 SBX IP 320 User Guide...

  • Page 25: Idle

    T R A N S CON F MUTE Dial the phone number of the next desired station (e.g.104). CON F E RE NC E FEB 01 08 05 :34 am FW D CON F REDIAL--> SBX IP 320 User Guide...
  • Page 26 A station can pickup a call ringing to an unattended station within the same pickup group by using the pickup procedure. Note: Refer to the SBX IP 320 Programming Guide. Press the [PICKUP] button. STAT ION 100 ( T )

  • Page 27: Intercom Busy

    Dial a Station number or press a programmed flexible button for a sta- STAT ION 100 ( T ) tion number. FEB 01 08 05 :34 am P I C K U P CON F REDIAL SBX IP 320 User Guide...

  • Page 28: Intercom Dialing Error

    FL A S H Intercom Receiving : Press to block all incoming calls. (Do Not Disturb) C A LL F R O M S TA 1 04 FEB 01 08 05 :34 am D N D SBX IP 320 User Guide...

  • Page 29: Intercom Talk

    MEET ME : Press to answer a paging request. PAG E F R O M STA 1 0 3 FEB 01 08 05 :34 am M E ET ME SBX IP 320 User Guide...

  • Page 30: Park A Call And Retrieve A Parked Call

    Dial the type of forwarding you want: 1 = Unconditional 3 = No Answer 2 = Busy 4 = Busy and/or No Answer Dial "#" (confirmation tone will be heard if forwarding has been set). SBX IP 320 User Guide...
  • Page 31 : Add a message to the message which is being played. MSG FROM: STA 10 0 REWIND : Rewind part of a message. CALL BK : Call back request to the caller who left a message. <--A D D RE W I ND CALLBK SBX IP 320 User Guide...

  • Page 32: Voice Over

    2 . D I A LE D C A LL LOST CALL : Missed call list* 3. LO S T C A L L * CLI (Calling Line ID) mandatory and CLI M-Wait feature must be enabled in Admin Program SBX IP 320 User Guide...

  • Page 33: Received Call

    1 23 4 5 6 7 8 9 navigation button. 05 FEB 08 BACK Note: BACK returns you to the previous screen 1 23 4 5 6 7 8 9 LI N E 0 0 8 00:00:03 TR AN S CONF MUTE--> SBX IP 320 User Guide...

  • Page 34: Dialed Call

    1 23 4 5 6 7 8 9 navigation button. 05 FEB 08 BACK Note: BACK returns you to the previous screen 1 23 4 5 6 7 8 9 LI N E 0 1 00:00:03 TR AN S CONF MUTE--> SBX IP 320 User Guide...

  • Page 35: Lost Call

    0 12 3 4 5 6 7 89 0 3/ 1 0 16:02 CNT :0 1 BAC K SELECT> ANSWER 0 12 3 4 5 6 7 89 LI N E XXX 00:00:03 TR AN S CONF MUTE--> SBX IP 320 User Guide...
  • Page 36 Press the [HOLD] button to confirm the "delete AL L CL I DE L E T E all" function. All numbers are erased. Pre s s H O L D K ey B AC K SELECT> D EL A LL SBX IP 320 User Guide...
  • Page 37 CNT :0 1 BAC K SELECT> NAME/TEL To check the associated number if a name is ED WA R D displayed, press the [NAME/TEL] button. 0 3/ 1 0 16:02 CNT :0 1 BAC K SELECT> NAME/TEL SBX IP 320 User Guide...

  • Page 38: Menu

    Press the "Down" position of the navigation 3 . S P E ED P R O G R A M button to scroll through the Menu options. 4. MOBIL EX TENSION PGM 5. HOT D ESK PROGR AM SBX IP 320 User Guide...

  • Page 39: Basic Program (Menu 1)

    1. STATION NAME PROGR A M the navigation button. 2. R I NG PR O GR AM BACK Enter the name (refer to “Entering Characters” on page 1-59). E NT E R N AM E ( ) BACK SBX IP 320 User Guide...
  • Page 40 Press the [OK] soft button or press OK on R I N G T YP E : 0 2 ( 0 1 - 1 5) the navigation button. SE L E CT B Y [N EX T ] BACK NEXT SBX IP 320 User Guide...
  • Page 41 SE L E CT B Y [N EX T ] BACK NEXT The selected mode is saved. STAT IO N 100 (P) FEB 01 08 05:34 am PI C KUP CONF REDIAL SBX IP 320 User Guide...
  • Page 42 [OK] soft button or press OK on the navigation button. Enter a password (3-11 digits). EN TER PA SSWORD : BACK Press the [OK] soft button or press OK on PR ESS OK KE Y the navigation button. BACK SBX IP 320 User Guide...
  • Page 43 EN TE R C U R RE N T PA SS W O R D BACK Enter the new password (3-11 digits). EN TER PA SSWORD : BACK Press the [OK] soft button or press OK on PR ESS OK KE Y the navigation button. BACK SBX IP 320 User Guide...
  • Page 44 LC D L A NG UAG E select the language. BACK NEXT Press the [OK] soft button or press OK on > RUSSIAN the navigation button. LC D L A NG UAG E BACK NEXT SBX IP 320 User Guide...
  • Page 45 ENBLOCK MO DE "Up" position of the navigation button to > OFF select ON/OFF. BACK NEXT Press the [OK] soft button or press OK on ENBLOCK MO DE the navigation button. > OFF BACK NEXT SBX IP 320 User Guide...

  • Page 46: Advanced Program (Menu 2)

    07 :0 0 -C 10:00am BACK ERASE A flashing [*] preceding the time indicates STATI O N 1 0 0 ( T ) that the alarm is set. FEB 01 08 *10:00am PI C KUP CONF REDIAL SBX IP 320 User Guide...
  • Page 47 07 : 0 0- S *10:00am BAC K ERASE Press the [OK] soft button or press OK on ER AS E D WAKE UP T I ME the navigation button. 07 :0 0 -S 10:00am BAC K ERASE SBX IP 320 User Guide...
  • Page 48 RE T UR N AT T I ME XX: XX BACK * Set the time : 24 hr format EN TE R T I ME e.g. :7 am = 07:00 & 7 pm = 19:00 HH :MM BACK SBX IP 320 User Guide...
  • Page 49 - Press the [BACK] button to return to the previous LCD screen. - Press the [OK] button to return to the [enter time mode]. [Message select mode] SE L E CT B Y U P/ DO W N K E Y BACK SBX IP 320 User Guide...
  • Page 50 Press the [OK] soft button or press OK on > COS DO WN MO D E the navigation button and the mode is IC M O NLY MOD E changed. BACK NEXT SBX IP 320 User Guide...
  • Page 51 RESTORE COS MODE. BACK NEXT Press the [OK] soft button or press OK on O RI G I NA L COS RE S TO R E D the navigation button. PR ESS OK KE Y BACK SBX IP 320 User Guide...
  • Page 52 (password – 3-11 digits). BACK Press the [OK] soft button or press OK on EN T E R COS O VE R RI D E CO DE the navigation button. PR ESS OK KE Y BACK SBX IP 320 User Guide...
  • Page 53 Press the [OK] soft button or press OK on SP E A K ER MOD E the navigation button to save the selected SE L E CT B Y NE X T mode. BACK NEXT SBX IP 320 User Guide...
  • Page 54 > ON select ON or OFF. BACK NEXT Press the [OK] soft button or press OK on EA R - MI C H E AD S E T the navigation button. > OFF BACK NEXT SBX IP 320 User Guide...

  • Page 55: Speed Program (Menu 3)

    EN T E R N A M E ( S P D 0 0 7 ) BACK Press the [OK] soft button or press OK on >ABC the navigation button. EN T E R N A M E ( S P D 0 0 7 ) BACK SBX IP 320 User Guide...

  • Page 56: Conference Room Program (Menu 4)

    DI A L N O ( 1- 9 ) AN D PA S S WO RD password, e.g., 9 + 12345. BACK Press the [OK] soft button or press OK on PR ESS OK KE Y the navigation button. BACK SBX IP 320 User Guide...
  • Page 57 DI A L N O ( 1- 9 ) AN D PA S S W O RD password, e.g., 9 + 12345. BACK Press the [OK] soft button or press OK on PR ESS OK KE Y the navigation button. BACK SBX IP 320 User Guide...

  • Page 58: Hot Desk Program (Menu 5)

    D U M M Y STATI O N 1 0 7 55555#. EN TER PA SSWORD STATI O N 1 3 2 ( T ) 01 FE B 08 06 :0 0 am PI C KUP CONF REDIAL SBX IP 320 User Guide...
  • Page 59 FORWARD TO VMIB FORWARD TO VM... FORWARD TO SPD2000 FORWARD TO STA... D U M M Y STATI O N 1 0 7 01 FE B 08 06 :0 0 am PI C KUP CONF REDIAL SBX IP 320 User Guide...

  • Page 60: Phone Book

    2: D D D ( 1 07 ) number, then press the [SEND] soft button BACK SEND to call. Talk C A LL TO CCC 01 FE B 08 06 :0 0 am MS G FLASH SBX IP 320 User Guide...

  • Page 61: Dial By Sta Spd Name (Nav Button Down Twice + 2)

    2:DEF(002) number, then press the [SEND] soft button BACK NAME/TEL SEND to call. Talk 12 3 4 5 6 7 89 LI N E 0 0 8 00:00:03 TR AN S CONF MUTE SBX IP 320 User Guide...

  • Page 62: Dial By Sys Spd Name (Nav Button Down Three Times + 3)

    2. T EA M 2 ( 2 0 01 ) number, then press the [SEND] soft button BACK NAME/TEL SEND to call. Talk 12 3 4 5 6 7 89 LI N E 0 0 8 00:00:03 TR AN S CONF MUTE SBX IP 320 User Guide...

  • Page 63: Attendant Functions

    Intrusion warning tone will be provided to the extension and a 3-way conference call is established). To intrude into a busy line: Press the CO button of the outside line (an Intrusion warning tone will be provided to the busy extension and a 3-way conference call is established). SBX IP 320 User Guide...

  • Page 64: Attendant Station Programming

    [9] Print CO Group Hourly - enter CO Grp number [02] COS [1] Set ICM Only Mode - enter station range [2] Restore COS - enter station range [03] Authorization [1] Change Authorization - enter station SBX IP 320 User Guide...

  • Page 65: Overriding An Extension In Dnd Mode

    Overriding an extension in DND mode An Attendant can override a station in DND: Call a station in DND(DND tone is heard). Dial "*" to override the extension. The station in DND will receive ring. SBX IP 320 User Guide...

  • Page 66: Setting Day/Night/Weekend Mode

    Enter a name (refer to “Entering JO HN Characters” on page 1-59), then press E NT ER NA ME (S P E ED 2 0 00 ) the [HOLD/SAVE] button to save. PAUS E FLASH D-TONE SBX IP 320 User Guide...

  • Page 67: Entering Characters

    U – 82 R – 73 Y – 93 V – 83 S – 74 Z – 94 8 – 80 7 – 70 9 – 90 Blank – : – 0 – 00 , – SBX IP 320 User Guide...

  • Page 68: Glossary

    SLT Single Line Telephone – an analog telephone Speed Dial A commonly used number stored in a speed bin for easy access VMIB (or VMIU) Voice Message Interface Board – LG-Nortel integral Voice Processing card SBX IP 320 User Guide...

  • Page 69: 7208D Digital Phone Procedures

    Chapter 2 7208D Digital Phone Procedures 7208D Input/Output Devices and Buttons The following diagram and its corresponding table identify the basic features of the 7208D keyset. SBX IP 320 User Guide...
  • Page 70 Also used to access flexible button programming. Trans/PGM Button This button is used to set up a conference call or to transfer a call. Microphone used to speak to a caller in a handsfree mode when in speaker mode. SBX IP 320 User Guide...

  • Page 71: Cable Connections

    B: Connect the line cable to the port at the bottom of telephone and the other end to the wall socket. C: Connect the Headphone to the headphone jack on the left side of the telephone (as viewed from the front). SBX IP 320 User Guide...

  • Page 72: Basic Functions

    Lift the handset, press the [SPEAKER] button, or dial from a live keypad. Dial 9. Dial the desired number. Place an Outside Call on Hold While connected to an external call, press the [HOLD] button. SBX IP 320 User Guide...

  • Page 73: Flexible Button Programming

    Press the [HOLD/SAVE] button. Enter the name associated to the number. Press the [HOLD/SAVE] button. A confirmation tone will sound. Station Speed Dial Numbers - Using Press the [SPEED] button. Dial the desired speed dial bin number. SBX IP 320 User Guide...
  • Page 74 Basic Functions Chapter 2: 7208D Digital Phone Procedures SBX IP 320 User Guide...

  • Page 75: Slt Procedures

    Dial 31. Dial 3-5 digits as authorization code. Press the hook switch. Calls Answer a Waiting Call You will receive warning tone in the handset. Hang up the present call to take a new one. SBX IP 320 User Guide...
  • Page 76 Dial the station number from which calls are to be forwarded. Dial the authorization code of the forwarded extension (The authorization code must be registered before "Follow Me" Call Forward can be set). Dial the extension number that will receive the call. Hang up. SBX IP 320 User Guide...
  • Page 77 Place an Outside Call Lift the handset. Dial 9 to access a CO line (In the following countries, dial 0 to access a CO line: Finland, Brazil, Norway, Netherlands, Belgium, Denmark, Spain, and Italy). Dial the desired number. SBX IP 320 User Guide...
  • Page 78 You can dial 8 * in case you don’t remember the held CO number. Screened Transfer While connected to an outside line, press the hook switch. Dial the desired extension number and wait to be answered. Announce the call. Hang up to complete the call transfer. SBX IP 320 User Guide...

  • Page 79: Conference

    Dial 559. Hang up. Handset Off-hook Alarm Should the handset be left off the cradle unattended for any length of time, the user will receive a high pitched signal. To cancel the signal, hang up. SBX IP 320 User Guide...

  • Page 80: Message Waiting

    Hang up to complete paging. Page Zones Call all zones :549 Call all internal zones :543 Internal zone 1-10 :501-510 External zone 1 :545 Paging - Meet Me When hearing a paging announcement, dial 544. SBX IP 320 User Guide...

  • Page 81: Pre-Selected Messages

    Dial 09 AT HOME Dial 10 AT BRANCH OFFICE Press the hook switch. Hang up. To erase a pre-selected message: Lift the handset and dial 563 + 51 + #. Press the hook switch. Hang up. SBX IP 320 User Guide...

  • Page 82: Programming Your Name

    Hang up. Returning Call to Host System If the SBX IP 320 is connected to another system, you can use this feature to transfer a call to an extension on the other system. While connected to an extension call, press the hook switch.

  • Page 83: Shuttle Call

    When hearing an incoming signal on another phone or night bell, lift the handset. Dial the UNA Access Code 569. You will be connected to the incoming call if it was programmed as an UNA line. SBX IP 320 User Guide...

  • Page 84: Voice Announcements

    Wake-up time XX:XX AM or PM e) Do Not Disturb f) Forwarded to extension XXXX g) Forwarded to speed bin XXX h) Queued CO XXX i) Locked (Temporary Class of Service Charge) j) COS X SBX IP 320 User Guide...
  • Page 85 Recording a Paging Message Lift the handset. Dial 563. After the confirmation tone sounds, dial 65. Record paging message. Hang up. Deleting a Paging Message: Lift the handset. Dial 563. After the confirmation tone sounds, dial 67. SBX IP 320 User Guide...

  • Page 86: Voice Mail Messages

    The message number prompt and the first voice message is played. To delete current voice message and hear next message, dial #1. -or- To save current voice message and hear next message, dial #2. -or- To hear current voice message, dial #3. SBX IP 320 User Guide...

  • Page 87: Index

    Cable Connections - 7224D Place an Outside Call - SLT Place an Outside Call via CO Group Access - SLT Call Back 1-11 Call Forward 1-11 Place an Outside Call via CO Individual Access - SBX IP 320 User Guide...
  • Page 88 Date & Time Prompt - SLT 3-10 Group Call Pick-up - 7208D Day/Night/Weekend Mode 1-58 Group Call Pick-up - SLT DELETE A CONFERENCE ROOM (Menu 4 + 2) 1-49 DIAL BY ICM NAME (Nav Button Down + 1) SBX IP 320 User Guide...
  • Page 89 PASSWORD PROGRAM (Menu 1 + 4) 1-34 Phone Book 1-52 Pickup 1-18 Place an Intercom Call - 7208D Manual Dialing 1-13 Place an Intercom Call - SLT Menu (Programming) 1-30 Place an Outside Call - 7208D Message Waiting - SLT SBX IP 320 User Guide...
  • Page 90 Unconditional, No Answer Off-net Forward Returning Call to Host System - SLT telephone number 1-12 RING PROGRAM (Menu 1 + 2) 1-32 Unconditional, No Answer Off-net Forward with speed bin 1-12 Universal Night Answer - SLT SBX IP 320 User Guide...
  • Page 91 Voice Announcements - SLT 3-10 Voice Mail 1-22 Voice mail messages (checking) 1-13 Voice Mail Messages - SLT 3-12 Voice Over 1-24 WAKE UP PROGRAM (Menu 2 + 1) 1-38 WALKING COS MODE (Menu 2 + 3) 1-44 SBX IP 320 User Guide...
  • Page 92 Index IND-6 SBX IP 320 User Guide...

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