Vertical SBX IP 320 Features & Operation Manual page 93

Hunt Groups
Wrap-up Timer - When a member of the Hunt Group goes idle, the system will not distribute
calls to that member. After the wrap-up timer expires, the member Station returns to a real idle
state, and ready to receive CO calls.
Music Source - The SBX IP 320 system supports up to 8 kinds of music sources for Hunt
Groups not including the ring back tone. When a call goes to queue, a caller will hear the
pre-assigned music source.
Multiple Member Assignment - A station can be a member of one or more Hunt Groups of the
same type.
Conditions
•
•
•
•
•
•
•
•
•
•
•
A station in DND/Call Forward state will not receive Group calls.
Transferred calls to a Hunt group are not recalled.
When a call is received in a Hunt Group, the call will be in the ring process before
receiving the VMIB Announcement for the duration of the Hunt Group Announcement
timer. If no Hunt Group announcement is assigned, the timer is ignored. If the timer is set
to 0, the call will receive the announcement prior to the ring process.
When a Hunt Group has guaranteed announcement (the 1st announcement timer is set to
0).
Overflow timer is started and ring is provided after the announcement finishes playing.
Only the 1st announcement may be used for a guaranteed announcement.
If all stations in the Group are busy when a call is received, the call continues to wait for
an available station in the Group. If queued, the call will receive MOH until the call is
answered or disconnected.
If there is no available member in a Group because every member sets DND, ACD DND,
or call forward, all new calls to the Group and all queued calls in the Group are rerouted
to another destination as programmed:
• Overflow destination, if assigned.
• Alternative destination, if the group is an ACD group and it is assigned.
If a call is not answered when the Overflow Timer expires, it will be sent to the overflow
destination while the VMIB announcement is being played.
If overflow destination is not assigned, the call will be dropped when the overflow timer
expires.
If an Announcement Timer is set and no VMIB number is assigned, the announcement
will be ignored.
SBX IP 320 Features & Operation Guide
83