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Polycom SpectraLink 8020 Administration Manual

Spectralink 8020/8030 wireless telephone session initiation protocol (sip)
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Download this manual See also: Administrator's Manual, User Manual
SpectraLink 8020/8030 Wireless
Telephone
Administration Guide
Session Initiation Protocol (SIP)
September 2010 Edition
1725-36038-001
Version L

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Table of Contents
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Summary of Contents for Polycom SpectraLink 8020

  • Page 1 SpectraLink 8020/8030 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) September 2010 Edition 1725-36038-001 Version L...

  • Page 2: Patent Information

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Patent Information Notice The accompanying product is protected by one Polycom, Inc. has prepared this document for or more US and foreign patents and/or pending use by Polycom personnel and customers. The patent applications held by Polycom, Inc.

  • Page 3: About This Guide

    Polycom Model Numbers This document covers the following registered model numbers: 802X, 803X Related Documents SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide for SIP (1725-36165-001) SpectraLink 8000 SVP Server: Administration Guide for SIP (1725-36033-001) SpectraLink 8020/8030 Wireless Telephone: SIP User Agent: Features and...

  • Page 4: Customer Support

    Available at http://www.voip- info.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain Customer Support Polycom wants you to have a successful installation. If you have questions, please contact our Customer Support Hotline at (800) 775- 5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m.

  • Page 5: Icons And Conventions

    About this Guide Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully. Label This typeface indicates a key, label, or button on SpectraLink hardware. PN: 1725-36038-001-L.doc...

  • Page 7: Table Of Contents

    Contents About this Guide..............3 Polycom Model Numbers..............3 Related Documents................3 Customer Support................4 Icons and Conventions...............5 SpectraLink 8020/8030 Wireless Telephone Overview ..11 WLAN Quality of Service ..............11 WLAN Security .................12 Minimum System Requirements ............14 System Diagram ................15 System Components .................16 SpectraLink 8020/8030 Wireless Telephone Specifications..19...
  • Page 8 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Load SIP Config Files onto SIP TFTP Server.........40 Download and Install Handset Software......41 Minimum Configuration Process ...........41 Configure Each SpectraLink 8020/8030 Wireless Telephone ................45 Handset Administration Tool ...........45 The Admin (Administration) Menu.........45 Admin Menu Table..............48...
  • Page 9 Contents Diagnostic Tools..............93 Run Site Survey .................93 Diagnostics Enabled .................97 Syslog Mode..................102 Software Maintenance ............107 Upgrading Handsets ..............107 Normal Download Messages ..........108 Download Failure or Recovery Messages ......108 Troubleshooting ..............109 Access Point Problems ..............109 Handset Status Messages...............111 Appendix A: Regulatory Domains ........

  • Page 11: Spectralink 8020/8030 Wireless Telephone Overview

    SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset for workplace telephone systems. The handsets operate over a VIEW Certified 802.11a/b/g/n wireless LAN (WLAN) providing users a wireless extension of the SIP call server. By seamlessly integrating...

  • Page 12: Wlan Security

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SVP requires the use of the SVP Server, which is an Ethernet LAN device that works with in conjunction with Wi-Fi APs to ensure QoS over the WLAN. Voice packets to and from the Wireless Telephones are tunneled through the SVP Server to ensure voice prioritization as they are routed between the handset and SIP call server.
  • Page 13 SpectraLink Wireless Telephone Overview PEAPv0/MSCHAPv2. Both of these methods require a RADIUS authentication server to be available on the network and accessible to the phone. See the System Components section for tested models. Additional details are provided in Chapter 3 Normal 802.1X authentication requires the client to renegotiate its key with the authentication server on every AP handoff, which is a time- consuming process that negatively affects time-sensitive applications...

  • Page 14: Minimum System Requirements

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Minimum System Requirements • A wireless LAN must be properly configured and operational through the use of 802.11a/b/g/n wireless APs. Consult the VIEW Configuration Guide for the appropriate make/model of WLAN. •...

  • Page 15: System Diagram

    SpectraLink Wireless Telephone Overview System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch. PN: 1725-36038-001-L.doc...

  • Page 16: System Components

    WLAN coverage area with the local SIP call server. SpectraLink 8000 SVP Server (required when using SVP) As described earlier, the SVP Server is a Polycom wired LAN device that is required when using SpectraLink Voice Priority for QoS. Access points Enterprise-grade Wi-Fi access points provide the connection between the wired LAN and the wireless LAN.

  • Page 17: Sip Server

    SpectraLink Wireless Telephone Overview networks, which can handle combined voice and data traffic, and are required when using the SpectraLink 8020/8030 Wireless Telephones. Although a single Ethernet switch network is recommended, the handsets and the SpectraLink 8000 SVP Server can operate in larger,...
  • Page 18 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP TFTP (Trivial File Transfer Protocol) server A TFTP server is required in the system to distribute software to the handsets. It may be on a different subnet than the APs and/or handsets.

  • Page 19: Spectralink 8020/8030 Wireless Telephone Specifications

    SpectraLink Wireless Telephone Overview SpectraLink 8020/8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone PN: 1725-36038-001-L.doc...
  • Page 20 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Table of Specifications Radio mode (802.11b, 802.11g) 2.4–2.4835 GHz (selectable) (802.11a) 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.725 GHz 5.725–5.825 GHz Transmission type Direct-sequence spread spectrum (DSSS) Transmit data rate up to 54 Mb/s...
  • Page 21 SpectraLink Wireless Telephone Overview 8030 Dimensions 5.4" x 2.0" x 0.9" (13.7 x 5.1 x 2.3 cm) 8020 Weight* 3.9 oz. ( 110.6 g) with Standard Battery Pack 8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack Standard Battery Pack capacity 4 hours talk, 80 hours standby Extended Battery Pack capacity 6 hours talk, 120 hours standby...

  • Page 23: Sip Integration Factors

    SIP Integration Factors CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law, G.711a-law and G.729 codecs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information.

  • Page 24: Sample Dhcp Server Configuration File

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP addresses that the network can recognize. The handset will use DNS to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server. In DHCP mode, the SIP handset will use DNS to look up an address for the logical name “siptftp”...
  • Page 25 "SpectraLinkPhones" { match if substring (option vendor-class-identifier, 0, 11) = "SpectraLink"; # subnet definition also sets netmask option 1 subnet 192.168.0.0 netmask 255.255.255.0 { # DHCP lease pool for Polycom SpectraLink phones pool { allow members of "SpectraLinkPhones"; range 192.168.0.100 192.168.0.149;...

  • Page 27: System Configuration

    Dual Charger. See the Handset Administration Tool (HAT) document for specific instructions. Please see your service representative or contact Polycom customer service for more information about this time-saving tool. When WPA2 Enterprise security is used, PAC files for EAP-FAST can be provisioned wirelessly or by using the HAT.

  • Page 28: Configuration Flow Chart

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Configuration Flow Chart (Each step is explained in the following pages) PN: 1725-36038-001-L.doc...

  • Page 29: Configure Call Server

    See the documentation which accompanies your access point. It is absolutely required that WMM be enabled on the access point. Polycom VIEW certified access points are listed in the Polycom VIEW Certified Products Guide. Configuration Guides for each certified product can be found on the Polycom website. See the Related Documents section at the beginning of this document for link information.
  • Page 30 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Authentication information will be accepted from both files. For ease of administration, it is recommended both file types be utilized. Guidelines The files are in plain text, US-ASCII. The general form of the •...

  • Page 31: The Generic File (Sip_Allusers.cfg)

    System Configuration The Generic File (sip_allusers.cfg) The generic configuration file provides system information common to all handsets. Gather information and open the sample file The generic file name must be SIP_allusers.cfg. It should contain proxy server information and other SIP system data as outlined below.
  • Page 32 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP and the section below for information about each of the PROXYn parameters. PROXYn_ADDR: Enter the Proxy Server's IP address. One PROXYn_ADDR (PBX/Call Server) entry is required; additional ones are optional as you can register secondary line appearances with other PROXY servers.
  • Page 33 System Configuration which means the phone will attempt to register every 3580 seconds, if the server's response interval doesn't take precedence. If the server has a lower maximum setting or a higher minimum setting that this value then the server's response will take precedence and this parameter will be ignored.
  • Page 34 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP h PROXYn_DOMAIN = axlx.engr.local Replace this with your SIP Domain's name. E.g. PROXY1_DOMAIN = plcmengr.com PROXY1_DOMAIN = 10.0.0.138 PROXY1_DOMAIN = axlx.engr.local ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server.
  • Page 35 System Configuration 5. CALL_LOGGING: enable or disable this feature. E.g. CALL_LOGGING = disable As of this writing, Call Logs are only qualified on the Asterisk Business Edition (ABE), version 1.6 and above. Call Logs can be enabled on other call servers, but the functionality has not been validated to work properly.
  • Page 36 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Commenting a Favorites entry: Place any comments pertaining to a Favorites entry on the next line. Do not place them on the same line as the command. Numbers added to favorites in the allusers file will appear on all handsets in the system.

  • Page 37: The Handset-Specific Files (E.g. Sip_3001.Cfg)

    System Configuration The Handset-Specific Files (e.g. sip_3001.cfg) The handset-specific configuration file provides specific information for the handset to identify itself and communicate with other handsets. Each handset must have its own file with a unique filename. You may use the same parameters as the generic file when programming the handset files if you wish to override a common setting.
  • Page 38 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Favorites required for each handset/user, if any. — 2. Retrieve the SIP_xxxxxx.cfg file from the .zip. 3. PROXYn settings: These should match the allusers settings except if a specific handset needs an override.
  • Page 39 System Configuration For CCME, the value for LINEn_CALLID cannot have commas or special characters. If a comma or a special character is in this command, phone will display an error message "Bad Request 'Mal". Program specific Favorites You can define up to 15 total entries including any defined in sip.allusers.cfg.

  • Page 40: Load Sip Config Files Onto Sip Tftp Server

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP LINE5_CALLID = User Name 5 LINE5_AUTH = 3005; 3005 FAVORITE = 3001; User Name 1 FAVORITE = 3002; User Name 2 FAVORITE = 3003; User Name 3 FAVORITE = 3004; User Name 4 FAVORITE = 93035551212;...

  • Page 41: Download And Install Handset Software

    SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server. The handsets will not function properly without downloading appropriate software.
  • Page 42 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Description Filename Configuration file slnk_cfg.cfg PHINTL (language translation) pi1400sp.bin USB downloader pd14udsp.bin Over-The-Air Downloader (OTADL) pd14odsp.bin OTADL Shim pd14shim.bin Functional (telephony protocol) pd14csp.bin See the next chapter for complete information on configuring the handsets as described in steps 3 through 5 below.
  • Page 43 Download and Install Handset Software 7. The SIP code will now download to the handset. The status bar will increment fully across the display for each function that is being performed in the download process. Upon completion of the update process, the handset will re-boot with the new firmware.

  • Page 45: Configure Each Spectralink 8020/8030 Wireless Telephone

    SpectraLink 8020/8030 Wireless Telephones and perform various administration tasks. For complete data, please see SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool (7125-36039- 001). The tool may be downloaded from the Polycom website. See the Related Documents section for link information. The Admin (Administration) Menu...

  • Page 46: Toggle Options

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 1. With the handset powered off, press and hold the START key. While holding the START key, press and release the key. When the Admin menu appears, release the START key. 2. Press and release the key.

  • Page 47: Data Entry And Editing

    Configure Each SpectraLink Wireless Telephone Data entry and editing An asterisk (*) next to an option on the display indicates that it is selected. Use the keys and the softkeys to navigate and select desired options. Enter numbers by pressing the buttons on the keypad. The blinking underscore identifies the current cursor position.

  • Page 48: Admin Menu Table

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Admin Menu Table The following table lists the Admin menu items. The default settings have an * prior to the option. Detailed descriptions of each option appear below the table. level level...
  • Page 49 Configure Each SpectraLink Wireless Telephone level level level level level Reg 2 Username Password Reg 3 Reg 4 Clear SIP Regist. *Enable OAI Disable OAI Location Service Enable RTLS *Disable RTLS Transmit Interval 15 seconds 30 seconds 1 minute 5 minutes *10 minutes Location Server IP Enter IP...
  • Page 50 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP level level level level level Rotation Secret WPA2-PSK *Passphrase Pre-Shared Key WPA-PSK *Passphrase Pre-Shared Key Cisco FSR Username Password WPA2-Enterprise Authentication *EAP-FAST PEAP Fast Handoff *CCKM Username Password Delete [Cert./PAC] *SVP DSCP tags...
  • Page 51 Configure Each SpectraLink Wireless Telephone level level level level level [802.11 Config] [ 802.11a]† 5.150–5.250 5.250–5.350 DFS 5.470–5.725 DFS 5.470-5.650 DFS 5.725–5.825 5.725-5.850 ‡b & b/g mixed g only [Transmit Power] 5mW (7dBm) 10mW (10dBm) 20mW (13dBm) *30mW (15dBm) 40mW (16dBm) 50mW (17dBm) 100mW (20dBm) Diagnostics...

  • Page 52: Phone Config

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP † Only those 802.11a bands that are available in the selected domain will be listed. See Appendix A for complete information. ‡ Subbands have not been established for the b and b/g mixed or the g-only mode at this writing.

  • Page 53: Daylight Savings

    Configure Each SpectraLink Wireless Telephone etc. If disabled, the PTT options will not appear on the Config menu and the Emergency Dial option may be enabled. PTT is disabled by default. When enabled, all 24 PTT channels are allowed by default. To toggle the allowed status of any channel, select Allowed Channels , scroll to the channel to be disallowed and press NavOK...
  • Page 54 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP as a toggle between Enabled Disabled . The info line will display the current state. Press NavOK to change the password protection state. To modify the password requirement, the default or previously set password must be entered to verify the change.
  • Page 55 Configure Each SpectraLink Wireless Telephone If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each handset. You may select whether the handset should attempt to connect to the SpectraLink 8000 OAI Gateway by choosing either the Enable Disable options in this...

  • Page 56: Network Config

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Ekahau clients are not expected to find the EPE automatically. Regardless of the handset’s selection of DHCP or static IP, the EPE IP address must be statically entered in the Ekahau admin menus or HAT.
  • Page 57 Default Gateway and option 1 for the Subnet Mask. Contact the network administrator for the proper settings for the network. SpectraLink 8020/8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam.
  • Page 58 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SIP TFTP Server IP The IP address of a TFTP server on your network, which holds SIP configuration files. In static mode, this parameter must be configured with an IP address. In DHCP mode, the SIP TFTP server may be specified by defining the address on the DNS server for the name “siptftp”...
  • Page 59 256-bit key code. Cisco FSR (Fast Secure Roaming) FSR is designed to minimize call interruptions for SpectraLink 8020/8030 Wireless Telephone users as they roam throughout a facility. Cisco FSR requires specific configuration of the Cisco APs in your site. See your Cisco representative for detailed documentation on configuring the APs and other required security services on the wired network.
  • Page 60 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Enter the password that corresponds to this Username. WPA2-Enterprise Authentication setting can select either *EAP-FAST PEAP the authentication method for RADIUS server. See the System Components section for tested models. Fast Handoff...
  • Page 61 Regulatory domain, 802.11 configuration and transmit power are interdependent. See Appendix A: Regulatory Domains for regulatory domain setting specifications. Polycom recommends that you check with local authorities for the latest status of national regulations for both 2.4 and 5 GHz wireless LANs. A regulatory domain must be...
  • Page 62 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP selected in order for the handset to operate. There is no default setting. FCC requirements dictate that the menu for changing the regulatory domain be available by password, which in our case is the LINE key.
  • Page 63 Configure Each SpectraLink Wireless Telephone 802.11a the bands labeled will vary depending on the set regulatory domain. Multiple subbands may be set. Navigate to the desired subband and set with NavOK. Transmit Power menu will open. Once the Transmit Power setting is done, you will be returned to the subband list.

  • Page 64: Diagnostics

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Diagnostics Run Site Survey Site Survey mode is activated by selecting this option. The site survey starts running immediately upon selecting this option. See the Diagnostic Tools section for more information about site survey.

  • Page 65: Demos

    Configure Each SpectraLink Wireless Telephone Demos Graphics Demo option starts a demonstration of the handset’s OAI graphical capabilities immediately upon selection. PN: 1725-36038-001-L.doc...

  • Page 66: Wpa2 Enterprise Peap Certificate Enrollment And Eap-Fast Manual Pac Provisioning

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP WPA2 Enterprise PEAP Certificate Enrollment and EAP-FAST Manual PAC Provisioning The Handset Administration Tool (HAT) is used for enrolling a handset with a PEAP certificate or manually provisioning PAC files. PEAP The Handset Administration Tool (HAT) is used for enrolling a handset with a PEAP certificate in DER format.
  • Page 67 Configure Each SpectraLink Wireless Telephone EAP-FAST For EAP-FAST, HAT is also used for manually provisioning a handset with a Protected Access Credential (PAC). Choose the PAC file with the file browser. The user will be prompted to enter the password used to generate the PAC as part of its validation process.
  • Page 68 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The two screens below show the result of entering the wrong password. PN: 1725-36038-001-L.doc...
  • Page 69 Configure Each SpectraLink Wireless Telephone If anonymous in-band PAC provisioning is enabled on the RADIUS server, then it is not necessary to download PAC files through HAT. The phone will automatically re-acquire credentials from the RADIUS server over the air. PN: 1725-36038-001-L.doc...

  • Page 70: Admin Menu Default Table

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Admin Menu Default Table When the Restore Defaults option is selected, administrative parameters will be reset to their factory defaults as shown in the table below. The Telephony Protocol setting will not change. User parameters will be reset per the user-defined preferences default settings table in the next section.
  • Page 71 Configure Each SpectraLink Wireless Telephone Menu option Setting Sub-option Sub-sub-option Default Other = 0 Cisco FSR Username [none set] Password Reg. Domain* [none set] 802.11 mode b & b/g mixed Transmit Power 30 mW (15 dBm) Diagnostics Run Site Survey [n/a] Diagnostics Disabled...

  • Page 73: Testing A Handset

    Testing a Handset It may be necessary to charge the handset before performing this test. If so, place the handset into the charger for a minimum of two hours before using it. Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area.

  • Page 75: Certifying The Handsets

    Note any areas with excessive static or clarity problems and report it to a Polycom service engineer. The coverage test will also require you to put the handset in...
  • Page 76 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The handset’s site survey mode is not a replacement for a professional site analysis and should be used only for testing, limited site validation, and troubleshooting. The handset’s site survey mode does not include functionality to allow for analysis or troubleshooting of 802.11n specific WLAN...
  • Page 77 Certifying the Handsets The handset configured for 802.11g requires: -60dBm when all 802.11g data are available (with only 6Mbps — set Required) -45dBm when 54Mbps is set Required and other 802.11g rates — Required, Enabled or Disable Maximum 802.11 Minimum Available “Mandatory”...
  • Page 78 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location. The installation is not complete until these certification steps have been performed.

  • Page 79: Using The 8020/8030 Handset

    Wireless Telephone and Accessories User Guide for SIP (1725-36165-001). Startup Sequence The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid.

  • Page 80: Handset Modes

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Icon The icon(s) shown in bold turns off when: 1234 Note: Used for SVP QoS only and not present when using Wi-Fi Standard QoS or CCXv4. The SRP link is established; all network stack initialization is complete, proceeding with application-specific initialization.
  • Page 81 Using the SIP Handset answered by pressing the START key or the Answ Spkr softkey. The handset will ring according to user preference as specified in the standby menus. The ringing can be silenced by pressing the key. If you do not wish to accept the call, some SIP call servers support the ability to press the softkey.

  • Page 82: The Handset Display

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The Handset Display When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format: This example shows two call tabs indicating that two calls are in progress.

  • Page 83: Call Status Icons

    Using the SIP Handset Indicator Function Locked Locked indicates that the keypad is locked to prevent accidental activation. Use the Unlk softkey plus the # key to unlock it. [No Service If warning tones are not disabled, an alarm will sound and a descriptive message] message displays when the handset cannot receive or place calls.
  • Page 84 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Softkeys Softkey Name Displayed during… Press to… << Cursor backward Entering a dial number. Move the cursor back one position. >> Cursor forward Entering a dial number. Move the cursor forward in...
  • Page 85 Using the SIP Handset Softkey Name Displayed during… Press to… elsewhere. Resm Resume In an active call and you Resume a call that was previously have placed the call on hold placed on hold or that went on hold or in standby mode if any call when another line was activated.

  • Page 86: Menus

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Pressing the LINE key from the active mode displays a menu of line appearances as programmed in the SIP TFTP configuration file.

  • Page 87: Favorites Menu

    Using the SIP Handset Numeric Alpha-Numeric Numeric-Alpha Punctuation m n o 6 M N O 6 M N O m n o { } 6 p q r s 7 P Q R S 7 P Q R S p q r s [ ] 7 t u v 8 T U V 8 T U V t u v...

  • Page 88: Notes On Battery Packs

    Maximum Battery Pack performance is achieved after a few charge/discharge cycles. • If multiple Battery Packs are supplied with your handset, Polycom recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasionally or alternate Battery Pack use.

  • Page 89: Config Menu

    Using the SIP Handset Config Menu Config menu level level level level level Lock Keys Language *English Français Deutsch Español Italiano User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Telephone Ring Message Alert 1 Message Alert 2 Ring Cadence Continuous...
  • Page 90 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Config menu level level level level level Ring in Headset Ring in Speaker Warning Tones Disable/Enable Key Tones Disable/Enable Disable/Enable Phone Keypad Autolock Disable Settings 5 Seconds 10 Seconds 20 Seconds Display Contrast...
  • Page 91 Using the SIP Handset Config menu level level level level level Push-to-talk * Default Channel Channel 1 …. Channel 24 Subscribed Channel 1 Channels Channel 2 Channel 3 …. Channel 24 PTT Audio Audio Volume Volume PTT Tone Tone Volume Volume PTT Vibrate Disable/Enable...

  • Page 92: Default Settings

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Default settings The profile options on the standby menu may be reset to their default values by the Restore Defaults option in the Admin menu. These are the default settings: Setting/profile Silent...

  • Page 93: Diagnostic Tools

    Run Site Survey Diagnostics Enabled Syslog Mode are three diagnostic tools provided to assist the LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu.
  • Page 94 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The display would look like the following for the single AP mode. 1 1 1 1 1 1 - 2 2 4 4 4 1 1 1 1 1 1 - 2 2...
  • Page 95 Diagnostic Tools When the SSID mode is selected, the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below. a b 7 b - 2 8 A L P H A 2 a e 5 - 4 8 W S M T E S...

  • Page 96: Solving Coverage Issues

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP does not have WMM support, this character space will be blank. o P is displayed when the AP advertises WMM-PS. If the AP does not advertise WMM-PS then this character space will be blank.

  • Page 97: Diagnostics Enabled

    Diagnostic Tools Diagnostics Enabled Diagnostics is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways. Unlike Site Survey Diagnostics is used while the functional code is running, and during a call.
  • Page 98 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) • TX Power (dBm) J i t t e r...
  • Page 99 Diagnostic Tools m m m m - s s a i d m m m m - s s m n e m m m m m - s s m n e m m m m m - s s m n e m Where: mmmm –...
  • Page 100 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP • Re-association count since power up (ReAssocCount) • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAssocFail) A s s o c C o u n t n n n n n...
  • Page 101 Diagnostic Tools standard TLS alert message code. For example, if a bad/invalid certificate (on the basis of its signature and/or content) is presented by the server “xxx” will be 042. If the exact reason for the certificate being invalid is not known, then the generic certificate error code would be xxx=000.

  • Page 102: Syslog Mode

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP.
  • Page 103 Diagnostic Tools Message type Errors Events Full Checked in to server [IP addresses] Download aborted code incompatible. Error=#### DCA unknown MgmtAction category code=### CHARGER-Vbat: ##mV CHARGER-Battery temp out of range All syslog messages will include: Date and time (to 1/100th of second) since handset power on (The •...
  • Page 104 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs: Signal strength Reason not used Wireless Telephone Transmit Power to Old AP Wireless Telephone Transmit Power to New AP ‡...
  • Page 105 Diagnostic Tools Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received TX dropped count TX drop rate (over last 5 seconds) TX retry count TX retry rate (over last 5 seconds) RX retry count RX retry rate (over last 5 seconds)
  • Page 106 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Some undocumented syslog messages are generated for use by technical development personnel only. These are only generated when the syslog level is set to Full. They may be ignored. PN: 1725-36038-001-L.doc...

  • Page 107: Software Maintenance

    Upgrading Handsets After software updates are obtained from Polycom, they must be transferred to the appropriate location in the LAN to update the code used by the handsets. SpectraLink 8020/8030 Wireless Telephones allow over-the-air transfer of software updates from the designated TFTP server to the handsets.

  • Page 108: Normal Download Messages

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Normal Download Messages When the handset is powered on, it displays a series of messages indicating that it is searching for new software, checking the versions, and downloading. The normal message progression is:...

  • Page 109: Troubleshooting

    Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.
  • Page 110 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation.

  • Page 111: Handset Status Messages

    Troubleshooting Handset Status Messages SpectraLink 8020/8030 Wireless Telephone status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages. Message Description Action Download failure icon Update handset code in the TFTP server and power cycle the handset.
  • Page 112 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action Auth Timeout x…x = AP MAC address. Check handset and AP security xxxxxxxxxxxx Handset did not receive authentication settings. response from AP; displays MAC of Ensure AP is configured per VIEW failing AP.
  • Page 113 The handset has detected a fault for Turn the handset off, then on again. If which it cannot recover, possibly due error persists, contact Polycom to a failure to acquire any network. Technical Support and report the error. DHCP Error (1-5) DHCP Error 1.
  • Page 114 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action DHCP Error 2. The handset has not received a response from the server for a request to an IP address. It will retry until a server is found. DHCP Error 3.
  • Page 115 Turn the handset off then on again. If error persists, try registering a different handset to this telephone port. If error still persists, contact Polycom Technical Support and report the error. Invalid Usr/Pwd When WPA2-Enterprise or Cisco FSR Verify that the required credentials...
  • Page 116 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action Must Upgrade Handset software is incompatible with Download new software from the hardware. Polycom website per Software Maintenance. Net Busy x…x = AP MAC address. Try the call again later.
  • Page 117 Troubleshooting Message Description Action Incorrect Security settings. Verify that all the Security settings in the handset match those in the APs. No Net Found x…x = AP MAC address. Check AP and handset network settings xxxxxxxxxxxx yy yy = AP signal strength. such as ESSID, Security, Reg domain Handset cannot find a suitable AP;...
  • Page 118 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action No SVP Response y…y = SVP Server IP address. This may be caused by bad radio yyy.yyy.yyy.yyy Handset has lost contact with the SVP reception or a problem with the Server.
  • Page 119 Troubleshooting Message Description Action Press END or wait until bandwidth is Press END to quit The handset is waiting to acquire bandwidth required for voice available. communication. Prom Bad Length The handset software downloaded files Download new software from the OEM Software Maintenance that are incorrect or corrupted.
  • Page 120 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action System Locked SpectraLink 8000 SVP Server is Try call again later, system has been (with Busy Tone) locked. locked for maintenance. TFTP A failure has occurred during a TFTP...

  • Page 121: Appendix A: Regulatory Domains

    Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Max. Power Limit 802.11 Mode...
  • Page 122 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Domain Max. Power Limit 802.11 Mode Band Channels Countries Identifier Required? (peak power) g only Taiwan 1 – 11 b & b/g mixed 5.2500 – 5.3500 GHz 52 – 64 100mW (+20dBm) 5.4700 –...

  • Page 123: Appendix B: Proxy Server Command Table

    Appendix B: Proxy Server Command Table Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter Value Description Notes xxx.xxx.xxx.xxx:pppp Proxy address. One proxy PROXYn_ADDR n = 1, 2, 3 address is required but xxx.xxx.xxx.xxx = IP4 additional proxy...
  • Page 124 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter Value Description Notes PROXYn_TYPE Asterisk Specify the manufacturer Used by the handset to of each defined proxy perform proxy-specific NEC (NECSIP) server. See sample files actions based on known Mitel for vendor notation.
  • Page 125 Proxy Server Command Table Parameter Value Description Notes PROXYn_ enable Controls generation of SIP n = 1, 2, 3 KEYPRESS_INFO disable INFO requests to the SIP server for keypress events. Normally enabled. PROXYn_HOLD_IP0 enable Controls setting of the n = 1, 2, 3 disable media stream IP Use for compatibility with...
  • Page 126 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter Value Description Notes PROXYn_FAILOVER xxx.xxx.xxx.xxx:pppp The IP address of the n = 1, 2, 3 IP_ADDRESS Interactive Intelligence xxx.xxx.xxx.xxx = IP4 failover call server. address pppp = port (optional, 5060 proxyname:pppp...
  • Page 127 Proxy Server Command Table Parameter Value Description Notes LINEn SIP secondary proxy n = 1, 2, 3, 4, 5 _SECONDARY_ server for this line. i = the number of the proxy PROXY server 1, 2, 3. LINEn_SECONDARY_ PROXY is only valid if the proxy types for both this definition and LINEn_ PROXY are MITEL,...

  • Page 129: Appendix C: Sample Sip Configuration Files

    Appendix C: Sample SIP Configuration Files Sample SIP configuration files are illustrated below. These files are available as a download from the software updates site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as downloaded.
  • Page 130 =DELTAPATH #-----------------------------------------------------------------------------------------# #-----------------------------------------------------------------------------------------# ## FOR EACH PROXY TYPE LISTED ABOVE POLYCOM HAS FOUND THE FOLLOWING ## VALUES TO WORK WELL DURING TESTING, THOUGH YOUR SPECIFIC ## CONFIGURATION MAY VARY. UNCOMMENT OUT THE FIELDS PRECEEDED BY A ## SINGLE # TO ACCEPT THESE VALUES...
  • Page 131 = enable #PROXY1_PRACK = enable #PROXY1_REREG_SECS = 3600 #PROXY1_KEEPALIVE_SECS = 14 #PROXY1_DOMAIN = asia.polycom.com # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 101 # Put Your Voice Mail Sytem's Pilot Number here #-----------------------------------------------------------------------------------------# ## FOR PROXY1_TYPE...
  • Page 132 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #-----------------------------------------------------------------------------------------# ## FOR PROXY1_TYPE = TOSHIBA #PROXY1_ADDR = 172.29.102.106:5060 # replace the ip address with the CIX100's Address #PROXY1_KEYPRESS_2833 = enable #PROXY1_KEYPRESS_INFO = disable #PROXY1_HOLD_IP0 = disable #PROXY1_PRACK = enable #PROXY1_REREG_SECS = 3600...
  • Page 133 #PROXY1_PRACK = enable #PROXY1_REREG_SECS = 3600 #PROXY1_KEEPALIVE_SECS = 14 #PROXY1_DOMAIN = asia.polycom.com # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 102 # Put Your Voice Mail Sytem's Pilot Number here ####################################################################################### ##### This section describes call logs on phone ##################################### # CALL_LOGGING enables to log the Incoming/Answered and Missed calls happened on the phone.
  • Page 134 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #PROXY1_ADDR = 172.29.102.131:5060 #PROXY2_ADDR = 172.29.0.140:5060 #-----------------------------------------------------------------------------------------# # For each proxy of type NECSIP, one PROXYn_CONF_IP_ADDRESS is required. This value is # the address of NEC PBX's IP PAD card. #PROXY1_CONF_IP_ADDRESS = 172.29.102.131 #-----------------------------------------------------------------------------------------# # To test ININ Redundancy PROXY1_FAILOVERIP is required.
  • Page 135 PROXY until the next successful registration to the PROXY. This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone. For Polycom 8020/8030 phones, this parameter is required when they are operating in WI-FI standard QoS mode.
  • Page 136 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP server's response interval doesn't take precedence, then the phone will attempt to re-register every 15 seconds. The lower this setting, the more the impact on the 8002's standby battery life. #(8002 phones running version 130.003 and earlier code ignore this parameter if...
  • Page 137 = DELTAPATH #-----------------------------------------------------------------------------------------------# #-----------------------------------------------------------------------------------------------# ## FOR EACH PROXY TYPE LISTED ABOVE POLYCOM HAS FOUND THE FOLLOWING ## VALUES TO WORK WELL DURING TESTING, THOUGH YOUR SPECIFIC ## CONFIGURATION MAY VARY. UNCOMMENT OUT THE FIELDS PRECEEDED BY A ## SINGLE # TO ACCEPT THESE VALUES...
  • Page 138 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #PROXY1_KEYPRESS_2833 = enable #PROXY1_KEYPRESS_INFO = disable #PROXY1_HOLD_IP0 = disable #PROXY1_PRACK = enable #PROXY1_REREG_SECS=3600 #PROXY1_KEEPALIVE_SECS=14 #PROXY1_DOMAIN = necpolysip:5060 # Replace this with your SIP Domain's name #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 7999 # Put Your Voice Mail Sytem's Pilot Number here #PROXY1_CONF_IP_ADDRESS = 172.29.102.121...
  • Page 139 Sample SIP Configuration Files #PROXY1_KEYPRESS_INFO = disable #PROXY1_HOLD_IP0 = enable #PROXY1_PRACK = enable #PROXY1_REREG_SECS=3600 #PROXY1_KEEPALIVE_SECS=14 #PROXY1_DOMAIN = asia.polycom.com # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 101 # Put Your Voice Mail Sytem's Pilot Number here #-----------------------------------------------------------------------------------------------#...
  • Page 140 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #PROXY1_PRACK = enable #PROXY1_REREG_SECS=3600 #PROXY1_KEEPALIVE_SECS=14 #PROXY1_DOMAIN = # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 5000 # Put Your Voice Mail Sytem's Pilot Number here #-----------------------------------------------------------------------------------------# ## FOR PROXY1_TYPE = DELTAPATH #PROXY1_ADDR = 10.240.240.226:5060...
  • Page 141 Sample SIP Configuration Files # proxy server. If omitted, the ProxyDomain defaults to the IP address of the # proxy server. # (below are examples of different ways to specify a domain) #PROXY1_DOMAIN = plcmengr.com #PROXY1_DOMAIN = 10.0.0.138 #PROXY1_DOMAIN = axlx.engr.local #-----------------------------------------------------------------------------------------------# # PROXYn_MAIL_SUBSCR is who we should subscribe to for mail center notifications # This is needed only if the user is not subscribed automatically at registration.
  • Page 142 PROXY until the next successful registration to the PROXY. This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone. For Polycom 8020/8030 phones, this parameter is required when they are operating in WI-FI standard QoS mode.This is because Linux, the OS running Asterisk,...
  • Page 143 Sample SIP Configuration Files # If you are using Asterisk (non-business edition) before v1.2, this is necessary. # This example is specific for a line number:3001 #PROXY1_MAIL_SUBSCR = sip:3001@172.29.102.160 #PROXY1_MAIL_SUBSCR = sip:3001@yourdomain.name.here # //////////////////////////////////////////////////////////////////////////////////////////////# ////// The administrator should enter the extension specific configuration ////// parameters for this extension in this section of the file /////////////////////////////////////////////////////////////////////////////////////////////#...
  • Page 144 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP LINE3_PROXY LINE3_SECONDARY_PROXY = 2 # MITEL only LINE3_CALLID = User Name 3 LINE3_AUTH = 3003; 3003 #LINE4 = 3004 #LINE4_PROXY #LINE4_SECONDARY_PROXY = 1 # MITEL only #LINE4_CALLID = User Name 4 #LINE4_AUTH = 3004;...

  • Page 145: Index

    Index OAI Server IP..........55, 58 Obstructions ............108 Out of range............107 Access point Coverage ............94 Coverage test ............73 Access point, description ........16 Regulatory Domain ..........61 Restore Defaults ..........64, 69 Capacity ...............107 Checking code .............106 Site Certification............73 Customer Support Hotline ........4 Status messages...........109 Download messages Transmission obstructions.........108 Failure or Recover..........106...

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