Polycom SpectraLink 8020 User Manual
With session initiation protocol (sip)
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Also See for SpectraLink 8020:
- Administration manual (145 pages) ,
- Administrator's manual (137 pages) ,
- User manual (48 pages)
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Summary of Contents for Polycom SpectraLink 8020
- Page 1 SpectraLink 8020/8030 Wireless Telephone User Guide with Session Initiation Protocol (SIP) January 2010 Edition 1725-36165-001 Version E...
- Page 2 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Patent Information Notice The accompanying product is protected by one Polycom, Inc. has prepared this document for or more US and foreign patents and/or pending use by Polycom personnel and customers. The patent applications held by Polycom, Inc.
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Page 3: About This Guide
PCD1850 (Dual Charger) PCQ1850 (Quad Charger) SIP is a Voice over IP (VoIP) signaling protocol used by the SpectraLink 8020/8030 Wireless Telephones to send and receive telephone calls over the computer system installed in your facility. Calls are routed and managed by a SIP “call server”, sometimes referred to as the PBX. -
Page 4: Related Documents
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Related Documents SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP (1725-36038-001) SpectraLink 8020/8030 Regulatory Information (1725-36084-001) Available at http://www.polycom.com/support/voice/wi-fi/index.html Customer Support Please contact your facility’s Network Administrator for support. You may also access the Polycom Knowledge Base at http://www.polycom.com/usa/en/support/voice/voice.html... -
Page 5: Table Of Contents
Customer Support................4 Icons and Conventions...............4 Getting Started with your SpectraLink 8020/8030 Wireless Telephone ................11 Overview ....................11 Battery Packs..................12 Features of your SpectraLink 8020/8030 Wireless Telephone ...14 The Handset Display ................16 System Icons ................17 Call Status Icons ................17 Softkeys..................18 NavOK Functions ...............19 Menus ...................19... - Page 6 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP User Profiles..................29 Phone Settings ...................32 Keypad Autolock ................32 Display Contrast................32 Use Hearing Aid................32 Startup Song Play/Inhibit ............32 Predial...................32 Push-to-Talk (PTT)................33 Default Channel ................33 Subscribed Channels ..............33 PTT Audio Volume..............33 PTT Tone Volume ...............33 PTT Vibrate ..................34...
- Page 7 End a Call ..................44 Change the Profile...............44 Open the Config Menu...............44 Turn on the Backlight ..............44 Using the Advanced Features of your SpectraLink 8020/8030 Wireless Telephone..............45 Place a Second Call ..............45 Place a Call on a Different Line..........46 Place a Call from Favorites Menu..........46 Answer a Call on a Second Line ..........46...
- Page 8 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Use the Phonebook and Speed Dial .........49 Using the Push-to-Talk Features of your SpectraLink 8030 Wireless Telephone..............53 Make a PTT Call ................54 Respond to a PTT Call..............54 End a Wait Period ...............54 Select a Different PTT Channel ..........54...
- Page 9 Contents Cleaning and Drying the Handset..........63 Safety Information ..............65 Index ..................71 1725-36165-001-E.doc...
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Page 11: Getting Started With Your Spectralink 8020/8030 Wireless Telephone
SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephone is a mobile handset that uses a call server (sometimes referred to as the PBX) and the Local Area Network (LAN) to connect to other telephones at your workplace and on the public telephone system. The handset gives you the freedom to roam throughout the workplace while providing all the features and functionality of a SIP desk phone. -
Page 12: Battery Packs
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Battery Packs Three battery pack models are available: Standard, Extended, and Ultra-Extended. The Standard Nickel Metal Hydride (NiMH) rechargeable handset Battery Pack gives you approximately four hours of talk time or 80 hours of stand-by time. Stand-by time is when the handset is turned on, but not in an active call. -
Page 13: Battery Pack Removal And Replacement
Maximum Battery Pack performance is achieved after a few charge/discharge cycles. • If multiple Battery Packs are supplied with your handset, Polycom recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasion- ally or alternate Battery Pack use. -
Page 14: Features Of Your Spectralink 8020/8030 Wireless Telephone
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Features of your SpectraLink 8020/8030 Wireless Telephone The handset operates much like a cell phone, and is programmed by your system administrator to support the features commonly available in an office environment. Orient yourself to your handset’s features using the illustration below and the following explanatory material. - Page 15 Getting Started with Your SpectraLink 8020/8030 Wireless Telephone 1. Earpiece —Delivers audio to the ear. 2. Screen —Displays information relating to the handset’s current mode. See Handset Modes below. 3. Softkeys —Four softkey buttons. A softkey label appears in the display area just above the corresponding softkey when the function assigned to that softkey is available.
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Page 16: The Handset Display
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP The Handset Display When first powered on, the handset screen will display the standby screen. This screen displays a top row of system icons showing the status of the handset, followed by two lines for the handset’s extension number and name, a line for date and time display, and a bottom row for softkey labels. -
Page 17: System Icons
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone System Icons Indicator Function The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range. The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation. -
Page 18: Softkeys
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Softkeys Softkey Name Displayed during… Press to… << Cursor backward Entering a dial number. Move the cursor back one position. >> Cursor forward Entering a dial number. Move the cursor forward in alphanumeric mode. -
Page 19: Navok Functions
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Softkey Name Displayed during… Press to… Reject Incoming call on the selected Reject the incoming call. The SIP line. server will then redirect the call elsewhere, such as voicemail. Resm Resume In an active call and you... - Page 20 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP should be registered but have failed registration for any reason are displayed in faded text and are not selectable from the menu. Exit the Line menu display by pressing a line number key to start a...
- Page 21 Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Favorites menu The Favorites menu assists you in dialing by providing access to a predefined list of dial numbers. The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry.
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Page 22: Handset Modes
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Handset Modes Standby mode (on-hook) In standby mode, the handset is powered on and is ready to send and receive calls. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and bandwidth. - Page 23 Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Configuration menu mode When user preferences are being configured in the Config menu, the handset is on, but is not active. It cannot receive calls while in the Config menu. The handset will revert to standby mode if there is no activity in configuration menu mode.
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Page 24: Accessories
• Coiled lanyard: Plastic coiled lanyard with clothing clip. Headsets Polycom offers optional headsets (for North America only) for use in noisy environments or if you need to have your hands free while talking on the handset. To use the headset, simply plug it into the jack on the right side of the handset. -
Page 25: Customizing Your Spectralink 8030/8030 Wireless Telephone
Customizing your SpectraLink 8030/8030 Wireless Telephone When the handset is in standby mode (on but not in use), press the softkey to display the configuration menu (“Config menu”). The handset cannot make or receive calls while in the Config menu. This menu allows you to set user preferences and display handset information. - Page 26 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Config menu 2nd level 3rd level 4th level 5th level 6th level Silent Vibrate Cadence Vibrate Loud Continuous Short Pulse Soft Custom Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay...
- Page 27 Customizing Your SpectraLink 8020/8030 Wireless Telephone Config menu 2nd level 3rd level 4th level 5th level 6th level Push-to-talk † Default Channel Channel 1 …. Channel 24 Subscribed Channel 1 Channels Channel 2 Channel 3 …. Channel 24 PTT Audio Volume...
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Page 28: Default Settings
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Default settings The profile options on the Config menu may be reset to their default values by the system administrator. These are the default settings: Setting/profile Silent Vibrate Soft Loud Custom Ring Cadence... -
Page 29: Lock Keys
Customizing Your SpectraLink 8020/8030 Wireless Telephone Toggle options Some menu items have only two options, which operate on a toggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list. -
Page 30: Ring Settings
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Ring Settings The Ring Settings option allows the user to set the ring for three separate functions. is used for usual telephony Telephone Ring functions. may be used to set Message Alert 1 Message Alert 2 different ringing patterns for custom applications. -
Page 31: Warning Tones
Customizing Your SpectraLink 8020/8030 Wireless Telephone Message Alerts 1 and 2 Message Alerts are used by external applications such as nurse call systems. If such systems are installed in your facility, you may adjust their ring characteristics to differentiate them from other rings. -
Page 32: Phone Settings
START Predial must be enabled if you wish to use the feature. See Redial Chapter 3 Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone for more information on using the feature. Redial 1725-36165-001-E.doc... -
Page 33: Push-To-Talk (Ptt)
Customizing Your SpectraLink 8020/8030 Wireless Telephone Push-to-Talk (PTT) If the system administrator has configured the SpectraLink 8030 Wireless Telephones for PTT, they can be used like walkie-talkies. If the system administrator has disabled PTT, the PTT options will not appear in the Config menu. -
Page 34: Ptt Vibrate
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP PTT Vibrate To enhance the alerting of a PTT call, may be enabled. PTT Vibrate When is enabled, the handset will vibrate three times PTT Vibrate whenever a PTT broadcast is received, whether the handset is in standby or in a call. -
Page 35: Firmware Version
Customizing Your SpectraLink 8020/8030 Wireless Telephone Firmware Version Displays the software version running the handset. The MAC address is the hardware identification number and is set at the factory. Three code numbers correspond to the three software files that each software version uses. -
Page 37: Using The Basic Features Of Your Spectralink 8020/8030 Wireless Telephone
Using the Basic Features of your SpectraLink 8020/8030 Wireless Telephone Your SpectraLink 8020/8030 Wireless Telephone is designed to be used like a cell phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. -
Page 38: Turn The Handset On
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • Adjust the speaker or headset volume • Mute/unmute a call • End the call • Change the profile • Open the Config menu • Turn on the backlight Turn the Handset On Press and hold the key until two chirps sound. -
Page 39: Place An Emergency Call
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone » Press the key; press the softkey; use the START Favr keys to select the number or user from the list; press Nav OK dial the number. 2. Listen for the ring to indicate the alerting of the called party. -
Page 40: Place A Call On Hold
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Example: Line 1 : [your dial number] from [caller ID] Spkr Answ Rej To answer a call: » Press the key and hold the handset to your ear. START » Press and hold the handset to your ear. -
Page 41: Answer A Second Call
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone Example: Line 1 [your dial number] from [caller ID] Spkr Resm Answer a Second Call When an incoming call occurs during an active call, the handset will play the second call ringing sound until: •... -
Page 42: Navigate Among Call Tabs
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Navigate among Call Tabs Use the ◄► keys. Forward Calls Calls may be forwarded on a per-line basis. The Line menu display will indicate if a line is forwarded by a character followed by the >... -
Page 43: Clear Do Not Disturb
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone When the do-not-disturb feature is enabled, the standby screen will display . The handset will not ring for new incoming Do Not Disturb calls. Clear Do Not Disturb 1. Press START 2. -
Page 44: Adjust The Headset Volume
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Adjust the Headset Volume While the headset is plugged in, press the up/down volume buttons on the side of the handset during the call. Mute/Unmute a Call Press the softkey. When the handset is muted, the audio flowing... -
Page 45: Using The Advanced Features Of Your Spectralink 8020/8030 Wireless Telephone
Using the Advanced Features of your SpectraLink 8020/8030 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8020/8030 Wireless Telephone. This chapter contains instructions on: • Multiple line appearances • Using the Favorites menu •... -
Page 46: Place A Call On A Different Line
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Place a Call on a Different Line 1. Press the key. LINE 2. Navigate to the desired line and press NavOK. 3. Dial the number. 4. Press to initiate the call. START... -
Page 47: Transfer A Call (Blind)
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Example: Line 2 [your dial number] from [caller ID] Spkr Answ Rej 2. Press to answer the incoming call and place the Answ START active call on hold. Pressing the softkey will redirect the incoming call to voicemail or as otherwise programmed. -
Page 48: Transfer An Active Call To A Call On Hold
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP 4. Inform the person on the other end that you would like to transfer the call. 5. Press and select the option to transfer the call. Transfer 6. Press the key to return to standby. -
Page 49: Use The Phonebook And Speed Dial
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Use the Phonebook and Speed Dial Press the softkey from standby mode. The phonebook may also Phbk be opened by pressing the softkey when it appears in a call log or Save during predialing. -
Page 50: Edit A Phonebook Entry
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Edit a phonebook entry 1. Select the name to edit from the phonebook list. 2. Press the softkey to open the display and edit the Edit Edit Number existing number. Use the Clr and Del softkeys as needed. -
Page 51: Assign A Speed Dial Number
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Make a speed dial call 1. From standby or while in the speed dial menu, press and hold the corresponding number key on the keypad for one second. The system speed dial key must be pressed for three seconds. - Page 52 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP From the phonebook view number display: 1. Press the softkey from the view number display in the Spdl phonebook. 2. When the speed dial list opens, navigate to an empty slot and press .
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Page 53: Using The Push-To-Talk Features Of Your Spectralink 8030 Wireless Telephone
Using the Push-to-Talk Features of your SpectraLink 8030 Wireless Telephone The PTT feature allows SpectraLink 8030 Wireless Telephones to operate in a group broadcast mode called PTT mode. The handsets behave like walkie-talkies, where a single handset can transmit to multiple listeners. -
Page 54: Make A Ptt Call
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • Change the PTT volume • Answer a telephone call during a PTT transmission • Start a telephone call during a PTT transmission • Turn off PTT • Subscribe to additional PTT channels... -
Page 55: Use Ptt Vibrate
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Use PTT Vibrate To enhance the alerting of a PTT call, may be enabled on PTT Vibrate menu. Config When is enabled, the handset will vibrate three times PTT Vibrate whenever a PTT broadcast is received, whether the handset is in standby or in a call. -
Page 56: Turn Off Ptt
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Turn off PTT Change to a different profile. (The profiles disable Silent Vibrate PTT by default.) Subscribe to additional PTT channels Press the softkey to open the Config menu and select Push-to-talk... -
Page 57: Charger Options
Charger Options Charger Models Three charger models are available for the SpectraLink 8020/8030 Wireless Telephone. The Single Charger will charge a single handset with an installed Battery Pack. The Dual Charger will charge the handset and a spare Battery Pack. The Quad Charger can charge up to four Battery Packs at a time. -
Page 58: Charging Status Indicators
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Charging Status Indicators The handset speaker, handset display, and the charger LED (on the Dual and Quad Chargers), indicate charging status or that a Battery Pack failure has been detected. Handset Message/... -
Page 59: Single Charger
Charger Options Single Charger The Single Charger is designed to allow the handset to remain operational through speakerphone or headset use while the handset’s Battery Pack is being charged. The handset may also be charged while it is in standby mode or turned off. Place the handset in the Single Charger facing forward. -
Page 60: Dual Charger
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Dual Charger The Dual Charger is designed to charge the Battery Pack in the handset while it remains operational and also charge an additional Battery Pack in the rear charging bay. The handset has charging priority when both slots are occupied. -
Page 61: Quad Charger
Charger Options Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs. It may be mounted on a horizontal or vertical surface. The Battery Pack snaps into the charging slot. The LED above the occupied bay indicates the charging status of the Battery Pack in the bay. -
Page 63: Cleaning And Drying The Handset
Cleaning and Drying the Handset The SpectraLink 8030 Wireless Telephones have been tested for resistance to cleaning chemicals per IEC 60068-2-74 (1999), Exposure of the 8020/8030 handsets to Lysol® or diluted bleach poses little risk of functional or cosmetic damage. •... - Page 64 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP damage the wireless telephone and void the warranty. Instead, do the following: 1. Immediately power off the wireless telephone. 2. Remove Battery Pack from wireless telephone. 3. Shake excess liquid from the wireless telephone.
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Page 65: Safety Information
Safety Information Chargers and Battery Packs It is normal for the Battery Pack to become warm when charging. Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to freezing temperatures or direct sunlight. Do not place anything in the charger other than the handset or single Battery Pack as appropriate, to avoid bending the contacts. -
Page 66: Wireless Telephones
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Wireless Telephones WARNING: Changes or modifications to this equipment that are not approved by Polycom may cause this equipment to fail to comply with part 15 of the FCC rules, voiding the user’s authority to operate this equipment. -
Page 67: Electromagnetic Interference And Compatibility
Safety Information Electromagnetic Interference and Compatibility Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your handset in any facility where posted notices instruct you to do so. -
Page 68: Other Medical Devices
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Other medical devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. - Page 69 Safety Information Specific Absorption Rate (SAR) Information Your wireless telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless phones.
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Page 70: Handset Operation Normal Position
Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) web-site at http://www.ctia.org. The only authorized headsets that may be utilized with the SpectraLink 8020 or 8030 handsets are those obtainable from Polycom or its reseller partners. FCC SAR peak values (in W/kg):... -
Page 71: Index
Index Config ..............25 Favorites ............21 Battery Packs ............12 Function (FCN)..........21 Low battery............12 Line ..............19 Safety ..............65 Symbol...............20 Modes Active..............22 Chargers Configuration ...........23 Charging status ..........58 Messaging ............23 Dual..............60 Push-to-talk............22 Quad ..............61 Standby..............22 Safety ..............65 Setup ..............57 Single ..............59 Phone Settings, Config menu......32 Cleaning and drying the handset .......63 Phonebook .............49 Config menu............25...
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