Polycom SpectraLink 1725-36038-001 Administration Manual

Polycom SpectraLink 1725-36038-001 Administration Manual

Polycom wireless telephone administration guide
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SpectraLink 8020/8030 Wireless Telephone
Administration Guide
Session Initiation Protocol (SIP)
December 2011 Edition
1725-36038-001
Version N

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Summary of Contents for Polycom SpectraLink 1725-36038-001

  • Page 1 SpectraLink 8020/8030 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) December 2011 Edition 1725-36038-001 Version N...
  • Page 2 Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
  • Page 3: About This Guide

    This document explains how to configure and maintain the SpectraLink 8020/8030 Wireless Telephones using Session Initiation Protocol (SIP). This document pertains to Polycom SIP software version 131.031 and above only. Polycom Model Numbers This document covers the following registered model numbers:...
  • Page 4: Customer Support

    Available at http://www.voip- info.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain Customer Support Polycom wants you to have a successful installation. If you have questions, please contact our Customer Support Hotline at 1-888-POLYCOM (1-888-765-9266). The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
  • Page 5: Icons And Conventions

    Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully. Label This typeface indicates a key, label, or button on SpectraLink hardware. PN: 1725-36038-001_N.docx About this Guide...
  • Page 7: Table Of Contents

    Contents About this Guide ... 3 Polycom Model Numbers ...3 Related Documents ...3 Customer Support ...4 Icons and Conventions ...5 SpectraLink 8020/8030 Wireless Telephone Overview ... 11 WLAN Quality of Service ...11 WLAN Security ...12 Minimum System Requirements ...14 System Diagram ...15 System Components ...16...
  • Page 8 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Version 2: The Generic File (settings.txt) ...43 Version 2: The Handset-Specific Files (e.g. sip_xxxx.txt) ...45 Load SIP Configuration Files onto Provisioning Server ...47 Download and Install Handset Software ... 49 Minimum Configuration Process ...49 Configure Each SpectraLink 8020/8030 Wireless Telephone ...
  • Page 9 Notes on Battery Packs ...96 User-Defined Preferences ...97 Diagnostic Tools ... 103 Run Site Survey ...103 Diagnostics Enabled ...107 Syslog Mode ...112 SNMP ...114 Software Maintenance ... 117 Upgrading Handsets ...117 Normal Download Messages ...117 Download Failure or Recovery Messages ...118 Troubleshooting ...
  • Page 11: Spectralink 8020/8030 Wireless Telephone Overview

    WLAN; therefore, all Wireless Telephones on the network must have the same QoS setting. SpectraLink Voice Priority (SVP) is a proprietary method of WLAN QoS, developed by Polycom, to ensure enterprise-grade voice quality, PN: 1725-36038-001_N.docx Chapter 4: Download and Install Handset...
  • Page 12: Wlan Security

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP battery life and call capacity for SpectraLink Wireless Telephones. SVP requires the use of the SVP Server, which is an Ethernet LAN device that works with in conjunction with Wi-Fi APs to ensure QoS over the WLAN.
  • Page 13 SpectraLink Wireless Telephone Overview PEAPv0/MSCHAPv2. Both of these methods require a RADIUS authentication server to be available on the network and accessible to the phone. See the System Components section for tested models. Additional details are provided in Chapter 3 Normal 802.1X authentication requires the client to renegotiate its key with the authentication server on every AP handoff, which is a time- consuming process that negatively affects time-sensitive applications...
  • Page 14: Minimum System Requirements

    An approved SIP call server must be installed and operational on • the LAN. A complete list of approved product can be found on the Polycom website at http://support.polycom.com/global/documents/support/user/ products/voice/spectralink_8020_8030_sip_feature_matrix.pdf for the appropriate make/model of...
  • Page 15: System Diagram

    System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch. PN: 1725-36038-001_N.docx SpectraLink Wireless Telephone Overview...
  • Page 16: System Components

    WLAN coverage area with the local SIP call server. SpectraLink 8000 SVP Server (required when using SVP) As described earlier, the SVP Server is a Polycom wired LAN device that is required when using SpectraLink Voice Priority for QoS.
  • Page 17 SpectraLink Wireless Telephone Overview Although a single Ethernet switch network is recommended, the handsets and the SpectraLink 8000 SVP Server can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs and/or multiple subnets, as long as the SVP Server and access points and handsets are on the same subnet.
  • Page 18 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Wireless Telephones support both HTTP and TFTP download servers for provisioning the phones. The provisioning server may be on a different subnet than the APs and/or handsets. NTP (Network Time Protocol) Server If WPA2 Enterprise security is used, the handset will confirm the PEAP certificate has a valid date and time with the NTP Server on the network, if one is available.
  • Page 19: Spectralink 8020/8030 Wireless Telephone Specifications

    SpectraLink Wireless Telephone Overview SpectraLink 8020/8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone PN: 1725-36038-001_N.docx...
  • Page 20 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Table of Specifications Radio mode (selectable) Transmission type Transmit data rate WLAN QoS WLAN security FCC certification Other certifications Voice encoding Transmit power Display 8020 Dimensions (802.11b, 802.11g) 2.4–2.4835 GHz (802.11a) 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.650 GHz 5.470–5.725 GHz...
  • Page 21 8030 Dimensions 8020 Weight* 8030 Weight* Standard Battery Pack capacity Extended Battery Pack capacity Ultra-Extended Battery Pack capacity PN: 1725-36038-001_N.docx SpectraLink Wireless Telephone Overview 5.4" x 2.0" x 0.9" (13.7 x 5.1 x 2.3 cm) 3.9 oz. ( 110.6 g) with Standard Battery Pack 4.2 oz.
  • Page 23: Sip Integration Factors

    SIP Integration Factors more information on the SIP commands mentioned in this chapter. CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law, G.711a-law and G.729 codecs. the codecs can be used in a preferred order which is set in the configuration files. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various...
  • Page 24: Sample Dhcp Server Configuration File

    # define the SYSLOG server option 7 option log-servers 192.168.0.1; # define the domain name option 15 option domain-name "polycom.com"; # define the SVP server option code 151 as an IP address. option svp-server code 151 = ip-address; PN: 1725-36038-001_N.docx...
  • Page 25 "SpectraLinkPhones" { match if substring (option vendor-class-identifier, 0, 11) = "SpectraLink"; # subnet definition also sets netmask option 1 subnet 192.168.0.0 netmask 255.255.255.0 { # DHCP lease pool for Polycom SpectraLink phones pool { allow members of "SpectraLinkPhones"; range 192.168.0.100 192.168.0.149;...
  • Page 27: System Configuration

    USB port on the Dual Charger. See the document for specific instructions. Please see your service representative or contact Polycom customer service for more information about this time-saving tool. The SpectraLink 8020/8030 Wireless Telephone may be initially configured with minimum system requirements using the HAT tool.
  • Page 28: Version 1 And Version 2 Configuration Files

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Version 1 and Version 2 Configuration Files Starting with Polycom SIP software version 131.031, Polycom extended the SIP configuration files to allow all phone settings that are available in HAT and the Admin menus to be set through the configuration files.
  • Page 29 from the configuration file, or if the configuration file cannot be loaded (for example, if the provisioning server is down). To clear a value from the phone’s persistent memory, the parameter may be set to ‘Null’ in the configuration file or written again with another value by the configuration file, HAT or the Admin menus.
  • Page 30: Configuration Flow Chart

    Configure -according to the version See Chapter 3 SIP handset config files onto SIP provisioning Handset software Test The handset See Chapter 6 Configure you are using- See Chapter 3 Load server Download from Polycom See Chapter 4 PN: 1725-36038-001_N.docx...
  • Page 31: Configure Call Server

    Configure Access Points See the documentation which accompanies your access point. Polycom VIEW certified access points are listed in the Certified Products product can be found on the Polycom website. See the Documents information. Configure SIP Handset Files During normal handset setup in the SIP environment, two files are downloaded from the provisioning server during startup.
  • Page 32: Provisioning Server Configuration Files

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP must be written specifically for the facility where the handsets will operate. If the handset cannot find one or both of these files, it will initialize using previously stored parameters. These parameters may have been obtained from configuration files during a previous startup or from handset configuration procedures or some combination of these two methods.
  • Page 33 Any line that begins with a pound sign (#) is ignored. • In general, space characters are ignored. Space characters may be • included in string values by replacing the space with “%20” or by enclosing the string in quotes (″). If necessary, other special characters may be included by using a •...
  • Page 34: Version 1: The Generic File (Sip_Allusers.cfg)

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Version 1: The Generic File (SIP_allusers.cfg) Gather information and open the sample file The generic file name must be SIP_allusers.cfg. It should contain proxy server information and other SIP system data as outlined below.
  • Page 35 For each proxy of type NECSIP, one PROXYn_CONF_IP_ADDRESS is required. This value is the address of NEC PBX's IP PAD card. E.g. #PROXY1_CONF_IP_ADDRESS PN: 1725-36038-001_N.docx PROXYn_ADDR: Enter the Proxy Server's IP address. One PROXYn_ADDR (PBX/Call Server) entry is required; additional ones are optional as you can register secondary line appearances with other PROXY servers.
  • Page 36 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP seconds, if the server's response interval doesn't take precedence. If the server has a lower maximum setting or a higher minimum setting that this value then the server's response will take precedence and this parameter will be ignored. The phone will always attempt to re-register with the PROXY 20 seconds prior to the expiration interval.
  • Page 37 ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server. If omitted, the ProxyDomain defaults to the IP address of the proxy server. PROXYn Mail Subscr is the proxy for mail center notifications. It is almost never required in current versions of Asterisk.
  • Page 38 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP As of this writing, Call Logs are only qualified on the Asterisk Business Edition (ABE), version 1.6 and above. Call Logs can be enabled on other call servers, but the functionality has not been validated to work properly.
  • Page 39: Version 1: The Handset-Specific Files (E.g. Sip_3001.Cfg)

    Numbers added to favorites in the allusers file will appear on all handsets in the system. You can also add favorites to the specific file, and they will only be available to that line. You can add up to 8 entries to a specific file.
  • Page 40 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Gather information and open the sample file Each handset must have a specific filename with the form of SIP_xxxx.cfg where xxxx is as assigned to each individual user by the system administrator (e.g. sip_3001.cfg or sip_JohnDoe.cfg). Username requirements are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters.
  • Page 41 1. LINEn: Enter the dial number of the handset. You can enter up 2. LINEn_PROXY is the number of the proxy server this line 3. LINEn_SECONDARY_PROXY is the proxy server to be used in A line can only use a secondary proxy if it and the primary proxy (defined with LINEn_PROXY) are both of PROXYn_TYPE = MITEL.
  • Page 42 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Sample user specific file LINE1 LINE1_PROXY LINE1_SECONDARY_PROXY LINE1_CALLID LINE1_AUTH LINE2 LINE2_PROXY LINE2_SECONDARY_PROXY LINE2_CALLID LINE2_AUTH LINE3 LINE3_PROXY LINE3_SECONDARY_PROXY LINE3_CALLID LINE3_AUTH LINE4 LINE4_PROXY LINE4_SECONDARY_PROXY LINE4_CALLID LINE4_AUTH LINE5 LINE5_PROXY LINE5_SECONDARY_PROXY LINE5_CALLID LINE5_AUTH FAVORITE = 3001; User Name 1 FAVORITE = 3002;...
  • Page 43: Version 2: The Generic File (Settings.txt)

    Contact your service representative for a sample of this file or if you need additional assistance. Polycom recommends that the settings file have the extension *.txt. While the file can have any extension the user wants, using the txt extension allows easy identification that Version 2 Configuration file are in use.
  • Page 44 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Values for $name that can be tested in an IF statement MACADDR MODEL4 MODEL GROUP See the self-documenting sample settings.txt file for complete information about the settings. Use the information in Configure Each SpectraLink 8020/8030 Wireless Telephone Admin menu settings and the table in Configuration Parameters Definition configuration parameters.
  • Page 45: Version 2: The Handset-Specific Files (E.g. Sip_Xxxx.txt)

    Version 2: The Handset-Specific Files (e.g. sip_xxxx.txt) The handset-specific configuration file provides specific information for the handset to identify itself and communicate with other handsets. Each handset must have its own file with a unique filename. You may use the same parameters as the generic file when programming the handset files if you wish to override a common setting.
  • Page 46 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP provide more credentials for authentication when more than one line is defined. SIP_PASSWORD (1-6): as above. SIP_LINE (1-5): up to five lines may be identified. SIP_LINE_CALLID (1-5): a different caller ID may be set for each line.
  • Page 47: Load Sip Configuration Files Onto Provisioning Server

    Load SIP Configuration Files onto Provisioning Server Move the settings.txt file and each SIP_xxxx.txt file to the server designated for handset support. If using a TFTP server, the files must be in the root directory. If using an HTTP server, the exact location of the files must be specified in the HTTP Server Directory Path setting.
  • Page 49: Download And Install Handset Software

    SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from the provisioning server. The handsets will not function properly without downloading appropriate software.
  • Page 50 PHINTL (language translation) USB downloader Over-The-Air Downloader (OTADL) pd14odsi.bin OTADL Shim Functional (telephony protocol) New filename: pd14shsi.bin was formerly named pd14shim.bin in release packages prior to Polycom SIP software version 131.031. Telephone IP software from http://support.polycom.com/PolycomService/support/us/su pport/voice/wi-fi/spectralink_8030_wireless.html. designated provisioning server and ensure the server is started.
  • Page 51 See the next chapter for complete information on configuring the handsets as described in steps 3 through 5 below. 3. If using the settings.txt file for remote configuration, set the 4. Depending on which configuration method you have chosen, − −...
  • Page 52 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP During the second download evolution, the handset receives configuration files from the provisioning server for system configuration and for its own settings. Once this second evolution is complete, the handset is ready to use. For future software upgrades, simply update the files that are stored on the provisioning server.
  • Page 53: Configure Each Spectralink 8020/8030 Wireless Telephone

    Handset Administration Tool The Handset Administration Tool is a software utility developed by Polycom Corporation to automate the configuration of multiple SpectraLink 8020/8030 Wireless Telephones and perform various administration tasks. For complete data, please see 8020/8030 Wireless Telephones Handset Administration may be downloaded from the Polycom website.
  • Page 54: The Admin (Administration) Menu

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The Admin (Administration) Menu (on each handset). Each handset is independent, and if the default settings are not desired, the requiring different settings. Default settings can be found later in this document. The handset ways: 1.
  • Page 55: Toggle Options

    Toggle options Some menu items have only two options, which operate on a toggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list. Press For example, when predial is disabled, the info line displays Disabled Press Predial Enabled...
  • Page 56: Admin Menu Table

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Admin Menu Table The following table lists the have an * prior to the option. Detailed descriptions of each option appear below the table. level level Phone Config Language Telephony Protocol PTT/Emerg. Button Time Zone caps CAPS...
  • Page 57 level level Daylight Savings Protected Spd-dial Password *Enable/Disable [If Password is enabled] Change Password Phone Group Config Mode SIP Registration Clear SIP Regist. *Enable OAI Disable3 OAI Location Service SNMP Settings PN: 1725-36038-001_N.docx Configure Each SpectraLink Wireless Telephone level level *DST No Adjust DST Auto (USA) DST Auto (AUS)
  • Page 58 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP level level Network Config IP Addresses SS ID WLAN Settings level *Custom level *Use DHCP Static IP [enter] level level Security *None WPA2-PSK WPA-PSK Cisco FSR WPA2-Enterprise level level Phone IP Default Gateway Subnet Mask File Servers TFTP Server IP...
  • Page 59 level level level Network Config Reg. Domain PN: 1725-36038-001_N.docx Configure Each SpectraLink Wireless Telephone level level *SVP Wi-Fi Standard WPA2-Enterprise Authentication Fast Handoff Username Password Delete [Cert./PAC] DSCP tags level  level level DSCP tags WT in call (*46) WT standby (*26) Other (*0) DSCP tags Voice (*46)
  • Page 60 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP level level Diagnostics Run Site Survey Enable Diagnostics *Disable Diagnostics Syslog Mode Halt on Error *Restart on Error Restore Defaults Demos Graphics Demo * default setting † Only those 802.11a bands that are available in the selected domain will be listed. See Appendix A for complete information.
  • Page 61: Phone Config

    Phone Config Language Select the desired language from the list. The default is Telephony Protocol Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The SIP protocol used for the SpectraLink 8020/8030 Wireless Telephones requires license option selection malfunction.
  • Page 62 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP programmed into the is pressed twice within two seconds. Caution! Emergency dial just sets up a telephone call and will be inoperable if the wireless system or the call server fails for any reason.
  • Page 63 current state. Press modify the password requirement, the default or previously set password must be entered to verify the change. appear only if the password is enabled. The password is disabled by default. The password must be set in each handset for which controlled access is desired.
  • Page 64 This information will be ignored if a Login OAI Enable/Disable Polycom’s Open Application Interface (OAI) enables third-party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad. Refer to the OAI Specification (Version 2.0) documentation for information about...
  • Page 65: Network Config

    The ring indicator icon will take precedence over the RTLS icon, i.e. the new icon will not be visible while the handset is ringing. When ringing has ceased and the ring indicator becomes inactive, the RTLS icon will again appear (regardless of hook state). Transmit interval minutes Default transmit interval is 10 minutes.
  • Page 66 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP * Use DHCP an IP Address each time the handset is turned on. If DHCP is enabled, the handset also receives all other IP Address configurations from the DHCP server. If a needed parameter is not supplied by DHCP and there is a static value, the static value will be used.
  • Page 67 Name) are configured. The SIP TFTP Server IP address no longer exists. Older versions of Polycom SIP allowed the user to specify different TFTP servers for downloading code and downloading configuration files. Version 131.031 and above allow specification of only one TFTP server address.
  • Page 68 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SSID Enter the SSID. WLAN Settings Select between Custom and CCX modes. The Custom mode allows explicit control of all of the security and QoS settings. Using CCX mode automatically enables the CCXv4 features and functions, with only the 802.1X mechanism needing to be selected.
  • Page 69 WPA2-PSK using PSK are available and may be used if supported by the APs in the facility. Select either eight and 63 characters in length or bit key code. WPA-PSK using PSK (pre-shared key) are available and may be used if supported by the APs in the facility.
  • Page 70 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP server over the air. When the authentication method is PEAP or EAP-FAST manual provisioning , the credential on the phone is deleted and a new one needs to be downloaded through the HAT. See additional details in Enrollment and EAP-FAST Manual PAC Provisioning later in this chapter.
  • Page 71 Regulatory domain, 802.11 configuration and transmit power are interdependent. See domain setting specifications. Polycom recommends that you check with local authorities for the latest status of national regulations for both 2.4 and 5 GHz wireless LANs. A regulatory domain must be selected in order for the handset to operate.
  • Page 72 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 802.11 config Once the regulatory domain is set, the displayed. Only one may be chosen. default. Press Subband Transmit Powe use only 802.11g. The handsets will operate up to 54 Mb/s in this mode.
  • Page 73: Diagnostics

    Diagnostics Run Site Survey survey starts running immediately upon selecting this option. See the Diagnostic Tools section for more information about site survey. Diagnostics Mode Diagnostics can be enabled or disabled. See Chapter 8 Diagnostic Tools, section Diagnostics Syslog Mode See Chapter 8 Diagnostic Tools, section Syslog Mode for a detailed explanation of the Error Handling Mode...
  • Page 74: Restore Defaults

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP every effort to reboot quietly and quickly to standby mode. In either scenario, a call in progress will be lost. Restart On Error should be used unless specific error conditions are being investigated. Error detail may be shown on the display, captured by the syslog server and may also be available for downloading with the Handset Administration Tool.
  • Page 75: Wpa2 Enterprise Peap Certificate Enrollment And Eap-Fast Manual Pac Provisioning

    WPA2 Enterprise PEAP Certificate Enrollment and EAP-FAST Manual PAC Provisioning A PEAP certificate or PAC file may be initially provisioned manually through the Admin menu or through the Handset Administration Tool (HAT) since they must be present before the handset can acquire the wireless LAN.
  • Page 76 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The screen below shows a certificate chosen with the file browser, but found to be invalid because it has expired. EAP-FAST For EAP-FAST, HAT is also used for manually provisioning a handset with a Protected Access Credential (PAC).
  • Page 77 Configure Each SpectraLink Wireless Telephone used to generate the PAC as part of its validation process. Once the PAC is considered to be valid, the button will be available for Provision installing the PAC onto the handset. The screen below shows a valid PAC identified with the file browser after a valid password has been entered.
  • Page 78 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If anonymous in-band PAC provisioning is enabled on the RADIUS server, then it is not necessary to download PAC files through HAT. The phone will automatically re-acquire credentials from the RADIUS server over the air. PN: 1725-36038-001_N.docx...
  • Page 79: Admin Menu Default Table

    Admin Menu Default Table When the will be reset to their factory defaults as shown in the table below. The Telephony Protocol reset per the user-defined preferences default settings table in the next section. Menu option Setting Phone Config Language PTT/Emerg.
  • Page 80 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Menu option Setting Reg. Domain* Diagnostics Run Site Survey Diagnostics Syslog Mode [Error Handling Mode] *Minimum requirements for functionality after Restore Defaults: Set SSID to an available AP and set Regulatory Domain to 01. Sub-option Sub-sub-option Custom/QoS...
  • Page 81: Testing A Handset

    Testing a Handset It may be necessary to charge the handset before performing this test. If so, place the handset into the charger for a minimum of two hours before using it. Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area.
  • Page 83: Certifying The Handsets

    Note any areas with excessive static or clarity problems and report it to a Polycom service engineer. The coverage test will also require you to put the handset in mode and walk the entire coverage area to verify all APs.
  • Page 84 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The handset’s site survey mode does not include functionality to allow for analysis or troubleshooting of 802.11n specific WLAN features. 1. Referring to Chapter 11 Diagnostic Tools, section 2. Then, walk the site again, in There should be at least one AP stronger than -the minimum specified in the following tables.
  • Page 85 802.11 Radio Standard 802.11g The handset configured for 802.11g requires: − − 802.11 Radio Standard 802.11a − 3. Finally, use the single AP ( Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location.
  • Page 86 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The installation is not complete until these certification steps have been performed. Do not hand out handsets at a site that has not been certified. PN: 1725-36038-001_N.docx...
  • Page 87: Using The 8020/8030 Handset

    Using the 8020/8030 Handset The handset's Battery Pack must be fully charged before its first use. Place the handset into the charger for a minimum of two hours before using it. For complete operational instructions see Wireless Telephone and Accessories User Guide for Startup Sequence The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup.
  • Page 88: Handset Modes

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Icon The icon(s) shown in bold turns off when: application-specific initialization. SIP application startup. Icon 3 is extinguished if a generic SIP configuration file is found. Icon 2 is extinguished if a handset specific SIP configuration file is found. (no icons) Handset is attempting to register each of the specified line contacts.
  • Page 89 Using the SIP Handset ability to press the softkey. If supported, the SIP call server will redirect the call as configured by the system administrator. Active mode (off-hook) The handset is in the active mode when an incoming call is answered. When an incoming call occurs during an active call, the handset will play the second call ringing sound until the call is answered, the caller hangs up, or the call transfers to voicemail.
  • Page 90: The Handset Display

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The Handset Display When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format: This example shows two call tabs indicating that two calls are in progress.
  • Page 91: Call Status Icons

    Indicator Function Use the Unlk softkey plus the # key to unlock it. [No Service If warning tones are not disabled, an alarm will sound and a descriptive message] message displays when the handset cannot receive or place calls. You may be outside of the covered area.
  • Page 92 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Softkeys Softkey Name << Cursor backward >> Cursor forward Answ Answer Bksp Backspace character Back Back one screen End Call Favr Favorites Logs Call Logs Hold Hold Message Mute Toggle muting Redl Redial Reject Resm...
  • Page 93 Softkey Name Symb Symbols Tran Transfer PN: 1725-36038-001_N.docx Displayed during… Press to… Entering a username or Select the set of symbols available password. on the keypad while entering data. Entering the digits of a number. In an active call, to transfer Transfer a call.
  • Page 94: Menus

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Pressing the appearances as programmed in the provisioning server configuration file.
  • Page 95 Favorites menu The Favorites menu assists you in dialing by providing access to a predefined list of dial numbers. The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry. This might be the case, for example, if a PBX feature access code for call forwarding is defined in the favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature.
  • Page 96: Notes On Battery Packs

    Maximum Battery Pack performance is achieved after a few • charge/discharge cycles. If multiple Battery Packs are supplied with your handset, Polycom • recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasionally or alternate Battery Pack use.
  • Page 97: User-Defined Preferences

    User-Defined Preferences The SpectraLink 8020/8030 Wireless Telephone features a configuration menu (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the mode. See the User Config Menu Config menu level Lock Keys...
  • Page 98 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Config menu level Phone Keypad Autolock Settings Display Contrast Use Hearing Aid Use No Hearing Play Startup Song Inhibit Song Predial Disable/Enable Push-to-talk * Default Channel Subscribed Channels PTT Audio Volume PTT Tone Volume High and Severe noise modes increase microphone, speaker, and ring volume settings above Normal mode baseline.
  • Page 99 Config menu level PTT Vibrate Disable/Enable System Info Phone IP Address Alias IP Address SVP IP Address OAI IP Address Firmware Version Emergency Dial * * Push-to-talk and Emergency Dial only appear if enabled. PN: 1725-36038-001_N.docx level level Emergency Number Emergency Name Using the SIP Handset...
  • Page 100: Default Settings

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Default settings Default global settings Options on the Config menu may be reset to their default values by Restore Defaults global settings that affect every Profile: Display Contrast Use Hearing Aid Play Startup Song Default Profile settings The profile options on the standby menu may be reset to their default values by the...
  • Page 101 Using the SIP Handset Emergency Dial must be enabled by the system administrator. If enabled, it will be “On” (or available for use) in every profile. PN: 1725-36038-001_N.docx...
  • Page 103: Diagnostic Tools

    Diagnostic Tools Run Site Survey tools provided to assist the LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the menu. will cause the handset to stop operating when an unrecoverable error occurs.
  • Page 104 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The display would look like the following for the single SSID mode. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 A n y Where: 111111 –...
  • Page 105 When the the first six characters of the APs SSID instead of the beacon interval as in the example below. a b 7 b 2 a e 5 2 a e 5 M y I D Detl left/right arrow keys will move between AP indices. : b b b b b b e e e e e e e e e e e r r r r r r r r r r r r r + x x x x...
  • Page 106: Solving Coverage Issues

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP C:vC • ssssssss – Security modes: “None”, “WEP”, “WPA-PSK”, “WPA2- • PSK”, “WPA2-Ent” Any/MyID – softkey to toggle between “single SSID” and “any • SSID” modes • Detl/Smry – softkey to toggle between the multiple AP display (summary), and the single AP display (detail) Numbers racing across the handset display indicate AP information is being obtained.
  • Page 107: Diagnostics Enabled

    Diagnostics Enabled Diagnostics the handset, AP, and infrastructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways. Unlike Diagnostics call. When display diagnostic screens any time it is in active mode. However, navigation among calls cannot be done as the Nav keys are used to display diagnostic screens.
  • Page 108 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP MissedXmtCnt: The number of transmit packets dropped for not • receiving an ACK from the AP after all retries are exhausted. RxRetryCount: The number of packets received with the retry bit • set.
  • Page 109 Diagnostic display #3: 9970 060 -67 c011 7020 064 -71 Weak a340 116 -72 Weak b2e0 153 -72 Rate The third debug display shows the status and signal strength of the current AP and up to three other candidate APs. The first line shows the current AP, and the next three lines show up to three candidates, if there are that many.
  • Page 110 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP CCX: AP does not support CCX (52} • CCKM: AP does not support CCKM {53} • WMM: APp does not support WMM {54} • Diagnostic display #4: AssocCount 00002 ReAssocCount 00000 Assocfailure 00000 ReassocFail 00000 AssocCount: The number of times the phone has associated since •...
  • Page 111 Diagnostic display #6: EapErrCnt LstEapErCode 00000 EapErrCnt: The number of EAP (Extensible Authentication • Protocol) errors which have happened since the phone was powered up. If the EapErrCnt is non-zero, the second line will show a reason • code for the last EAP error. These error codes are: −...
  • Page 112: Syslog Mode

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 (log server) if the handset is using DHCP.
  • Page 113 Jan 21 19:50:46.00 0090.7a05.18f6 (172.029.076.067) [0000] The handset header contains the date and time, but this time from the handset’s clock, followed by the Phone’s MAC (Media Access Control) address, the phone’s IP address in parentheses, and a message number in brackets. If the handset is not configured to use the SNTP (Simple Network Time Protocol) to determine the correct date and time, it will set its clock to midnight, January 1, 2001 on power up.
  • Page 114: Snmp

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message type Probe Recovery DCA unknown MgmtAction txMissedIrptPatchCnt SIP Specific Syslog Messages Number of methods in header exceed maximum size SIP <method> request received from <ipaddr> SIP <method> request sent to <ipaddr> SIP <code>...
  • Page 115 SNMP Enable – SNMP must be enabled for the handset to process • SNMP Get commands. SNMP may be enabled or disabled from the Administration Menus or Version 2 configurations files. SNMP may also be enabled or disabled interactively from a remote SNMP application through an SNMP Set command.
  • Page 116 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The handset supports portions of the standard RFC1213 and IEEE802.11 MIBs and the proprietary Polycom-80x0 MIB. The supported MIBs are included with the handset software package. For information on specific MIB parameters refer to the descriptions in the MIBs.
  • Page 117: Software Maintenance

    Upgrading Handsets After software updates are obtained from Polycom, they must be transferred to the appropriate location in the LAN to update the code used by the handsets. SpectraLink 8020/8030 Wireless Telephones allow over-the-air transfer of software updates from the designated provisioning server to the handsets.
  • Page 118: Download Failure Or Recovery Messages

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded. Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory.
  • Page 119: Troubleshooting

    Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.
  • Page 120 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation. This loss of service can be restored by moving out of the obstructed area or by adding/rearranging APs.
  • Page 121: Handset Status Messages

    EAP-FAST, the handset PAC and username matching the authentication server. Download new software from the Polycom website per Chapter 10: Software Maintenance. Check handset and AP security settings.
  • Page 122 Action Check handset and AP security settings. Ensure AP is configured per VIEW Configuration Guide. Try another AP. Download new software from the Polycom website per Chapter 10: Software Maintenance. Check all required handset configuration parameters for valid settings. Statically configure an SSID in the Admin menu.
  • Page 123 Message Description Cert Expired When WPA2-Enterprise with PEAP authentication is selected, the handset failed to connect due to an expired certificate on the handset or authentication server. Cert Invalid When WPA2-Enterprise with PEAP authentication is selected, the Wireless Telephone failed to connect to the network because the certificate start date is in the future.
  • Page 124 IP address. It will keep trying. The server offered the handset a lease that is too short. The minimum lease time is 10 minutes but Polycom Engineers recommend at least one- hour minimum lease time. The handset will stop trying. Reconfigure the server and power cycle the handset.
  • Page 125 Record the error code so it can be reported. Turn the handset off then on again. If error persists, try registering a different handset to this telephone port. If error still persists, contact Polycom Technical Support and report the error.
  • Page 126 The problem should go away after about 30 seconds. Download new software from the Polycom website per Chapter 10: Software Maintenance. Try the call again later.
  • Page 127 Message Description No IP Address Invalid IP. No Net Access Cannot authenticate / associate with No Net Found This indicates that the handset cannot No APs find any access points and has no additional information to display as to why. Possible problems are enumerated below.
  • Page 128 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description No Server IP In the case of static IP configuration, the handset failed to find the call server IP. No SIP user file The phone is attempting to download a SIP configuration file from the provisioning server.
  • Page 129 Check that all required software files are on the provisioning server, if over- the-air downloading is being used. If the error repeats, contact Polycom Technical Support. Hang up the near end. Press END or wait until bandwidth is available.
  • Page 130 For other messages, power off the handset, then turn it on again to retry the download. If the error repeats, note it and contact Polycom Customer Support. Fatal error. Return handset to Polycom. Download new software from the Polycom website per Chapter10: Software Maintenance.
  • Page 131 Message Description Updating Code… Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file.
  • Page 133: Appendix A: Regulatory Domains

    5.7250 – 5.8250 GHz PN: 1725-36038-001_N.docx This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Band Channels 1 –...
  • Page 134 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Domain 802.11 Mode Identifier g only b & b/g mixed 5.2500 – 5.3500 GHz 5.4700 – 5.7250 GHz 5.7250 – 5.8500 GHz g only b & b/g mixed 5.1500 – 5.2500 GHz 5.2500 –...
  • Page 135: Appendix B: Remote Configuration Parameters Definition

    Appendix B: Remote Configuration Parameters Definition Version 1 Configuration Parameter Definition Use the following parameters when programming the Version 1 Configuration files. See the sample configuration files in the next section for more detailed information. See the table footnotes at the end of the table. Parameter Allowable Values CONFIG_MODE...
  • Page 136 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter Allowable Values PROXYn_TYPE Asterisk Asterisk_Compatible NECSIP NECThirdParty Toshiba Mitel InIn Pingtel Shortel CCME DeltaPath 0 or 10 to 3600 PROXYn_ KEEPALIVE_SECS seconds PROXYn_ enable KEYPRESS_2833 disable PROXYn_ enable KEYPRESS_INFO disable PROXYn_HOLD_IP0 enable disable PROXYn_PRACK enable...
  • Page 137 Parameter Allowable Values PROXYn _ name@xxx.xxx.xxx.x MAIL_SUBSCR sip:name@domain PROXYn_ name@xxx.xxx.xxx.x MAIL_ACCESS sip:name@domain PROXYn_ 35 seconds to REREG_SECS 3600 seconds PROXYn_FAILOVER xxx.xxx.xxx.xxx:pppp IP_ADDRESS proxyname:pppp AUTH username;password [see warning note below] PN: 1725-36038-001_N.docx Appendix B: Remote Configuration Parameters Definition Description Notes Contact to whom the n = 1, 2, 3 handset should subscribe name = mail server...
  • Page 138 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter Allowable Values CODECS codec1, codec2 e.g. g711u, g711a, g729 LINEn username LINEn _PROXY LINEn _SECONDARY_ PROXY LINEn _CALLID callerid FAVORITE Dialstring;identifier CALL_LOGGING enable disable Description Notes Comma-separated list of Defaults to “g711u, supported codecs in order g711a”.
  • Page 139 Version 1 Configuration Table Notes 1. For up-to-date Asterisk voicemail commands, go to: 2. WARNING: providing credentials by using the AUTH PN: 1725-36038-001_N.docx Appendix B: Remote Configuration Parameters Definition http://www.voip- info.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain parameters in the configuration files is a security risk and should be avoided by entering usernames and passwords in menu or by allowing the user to login at startup time.
  • Page 140: Version 2 Configuration Parameter Definition

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Version 2 Configuration Parameter Definition The following table describes the parameters that can be used in the Version 2 configuration files. The generic file is typically named settings.txt. Note that double quotes can be used around the entire value that a parameter is set to, with the exception of the SIP_FAVORITES parameter.
  • Page 141 Then the handset reads in the handset specific configuration file if possible. Any values specified in this handset specific configuration file are saved in persistent storage on the handset (overwriting any previously saved data). The handset will start using the new values immediately as long as these are values that do not require a configuration reboot.
  • Page 142 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter CONFIG_MODE SYSLANG GMTOFFSET DSTADJUST PROCPSWD PROTECTED_SPEEDDIAL _NUMBER PROTECTED_SPEEDDIAL_NA PROTECTED_SPEEDDIAL _KEY TFTPSRVR⁴ LOGSRVR SNTPSRVR SVPSRVR OAISRVR DNSSRVR DOMAIN (for dns) HTTPSRVR Allowable values Default version1, version2 version1 English, Francais, English Deutsch, Espanol, Italiano "0:00"...
  • Page 143 Parameter HTTPPORT HTTPDIR WLAN_ESSID WLAN_USE_CCX WLAN_SECURITY WEP_AUTHENTICATION WEP_DEFAULT_KEY WEP_KEY_LEN WEP_KEY1 WEP_KEY2 WEP_KEY3 WEP_KEY4 WPA_TYPE WPA_PASSPHRASE WPA_PSK WPA2E_AUTH PN: 1725-36038-001_N.docx Appendix B: Remote Configuration Parameters Definition Allowable values Default number from 0- 65535 0-127 chars, no none spaces or NULL 1-32 chars⁷ not set 0,1 (0=custom, 1=use CCX))
  • Page 144 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter WPA2E_FAST_HANDOFF WLAN_SEC_USERNAME WLAN_SEC_PASSWORD WLAN_QOS_TYPE WMM_ACCESS_CONTROL DSCPAUD DSCPSIG DSCP_OTHER WLAN_RADIO_MODE WLAN_A_SUBBANDS WLAN_TX_POWER_A1 WLAN_TX_POWER_A2 WLAN_TX_POWER_A3 WLAN_TX_POWER_A4 Allowable values Default cckm, okc cckm 1-32 chars or not set NULL . Valid chars:A-Z, a-z, 0-9, _!$%&'()+,:;/\=@~# and space.
  • Page 145 Parameter WLAN_TX_POWER_A5 WLAN_TX_POWER_A6 WLAN_TX_POWER_BG DIAG_DISPLAY_ENABLE SYSLOG_MODE ERROR_HANDLING OAI_ENABLE RTLS_ENABLE RTLSSRVR RTLS_PORT RTLS_INTERVAL PTT_OR_EMERGENCY_DIAL PHNEMERGNAME PHNEMERGNUM PTT_CHANNELS PN: 1725-36038-001_N.docx Appendix B: Remote Configuration Parameters Definition Allowable values Default 5mW, 10mW, 30mW 20mW, 30mW, 40mW, 50mW, 100mW 5mW, 10mW, 30mW 20mW, 30mW, 40mW, 50mW, 100mW 5mW, 10mW,...
  • Page 146 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter PTT_CH_NAME_01-24 PTT_PRIORITY_CH_ENABLE PTT_PRIORITY_CH_NAME SIP_USERNAME1 SIP_USERNAME2-6 SIP_PASSWORD1 SIP_PASSWORD2-6 SIP_CODEC_LIST Allowable values Default 1-16 chars or not set NULL . Valid chars: A-Z, a-z, 0-9, *.- _!$%&'()+,:;/\=@~# and space. 0,1 (0=disable, 1=enable) 1-16 chars or not set NULL .
  • Page 147 Parameter SIP_PROXYn_TYPE (n=1-3) SIP_PROXYn_PORT (n=1-3) SIP_PROXYn _SRVR(n=1-3) SIP_PROXYn_KEYPRESS_283 (n=1-3) SIP_PROXYn_KEYPRESS_INF O (n=1-3) SIP_PROXYn_HOLD_IP0 (n=1- SIP_PROXYn_PRACK (n=1-3) SIP_PROXYn_REREG_SECS (n=1-3) SIP_PROXYn_KEEPALIVE_SE CS (n=1-3) SIP_PROXYn_DOMAIN (n=1-3) SIP_PROXYn_CALLID_PER_LI NE (n=1-3) SIP_PROXYn_MAIL_ACCESS (n=1-3) SIP_PROXYn_MAIL_SUBSCR (n=1-3) SIP_PROXY1_FAILOVER_IP (note: only for proxy 1) SIP_PROXY1_FAILOVER_POR (note: only for proxy 1) PN: 1725-36038-001_N.docx Appendix B: Remote Configuration Parameters Definition Allowable values...
  • Page 148 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter SIP_PROXYn_CONF_IP (n=1- SIP_PROXYn_CONF_PORT (n=1-3) SIP_FAVORITES SIP_LINEn(n=1-5) SIP_LINEn_CALLID (n=1-5) SIP_LINEn_PROXY (n=1-5) SIP_LINEn_SECONDARY_PRO XY (n=1-5) SIP_LINEn_USERNAME (n=1-5) SIP_LINEn_PASSWORD (n=1- SNMPADD SNMP_PUBLIC_STRING SNMP_PRIVATE_STRING SNMP_ENABLE PAC_FILENAME SERVER_CERT_FILENAME Allowable values Default ip addr or NULL none 0-65535 5060 comma separated...
  • Page 149 Parameter CALL_LOG_ENABLE Version 2 Configuration Table Notes Footnotes 1. The allowable values column specifies the allowable values that 2. Default means the value used if no value is specified in the 3. The Assoc info column indicates when the parameter is used or 4.
  • Page 150 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 6. NULL means the null string (“”) and will cause the phone to Other notes The SIP TFTP server IP address parameter has been removed. TFTPSRVR is now used for the SIP TFTP server. WLAN_A_SUBBANDS: Comma separated list of the following numbers.
  • Page 151: Version 1 Vs. Version 2 Parameter Names

    Version 1 vs. Version 2 Parameter Names Many new parameters that exist in Version 2 Configuration mode do not exist in Version 1 Configuration mode. Some of the SIP parameters were carried over to Version 2 from Version 1. However, the SIP parameter names in version 2 mode are not the same as in version 1 mode.
  • Page 152 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter name in version 1 mode None None LINEn_AUTH (n=1-5)⁵ LINEn_AUTH (n=1-5)⁵ CALL_LOGGING Version 1 vs. Version 2 Parameter Names Notes 1. The proxy server and port (optional) are specified together on 2.

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