Polycom SpectraLink 8020 Administrator's Manual
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Polycom SpectraLink 8020 Administrator's Manual

Polycom SpectraLink 8020 Administrator's Manual

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SpectraLink 8020/8030 Wireless Telephone
Administration Guide
Session Initiation Protocol (SIP)
January 2010 Edition
1725-36038-001
Version H

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  • Page 1 SpectraLink 8020/8030 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) January 2010 Edition 1725-36038-001 Version H...
  • Page 2 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Patent Information Notice The accompanying product is protected by one Polycom, Inc. has prepared this document for or more US and foreign patents and/or pending use by Polycom personnel and customers. The patent applications held by Polycom, Inc.

  • Page 3: About This Guide

    Polycom Model Numbers This document covers the following registered model numbers: 802X, 803X Related Documents SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide for SIP (1725-36165-001) SpectraLink 8000 SVP Server: Administration Guide for SIP (1725-36033-001) SpectraLink 8020/8030 Wireless Telephone: SIP User Agent: Features and...

  • Page 4: Customer Support

    Available at http://www.voip- info.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain Customer Support Polycom wants you to have a successful installation. If you have questions, please contact our Customer Support Hotline at (800) 775- 5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m.
  • Page 5 This typeface indicates a key, label, or button on SpectraLink Label hardware. PN: 1725-36038-001-H.doc...

  • Page 7: Table Of Contents

    Contents About this Guide ..............3 Polycom Model Numbers..............3 Related Documents................3 Customer Support................4 Icons and Conventions...............4 SpectraLink 8020/8030 Wireless Telephone Overview ...11 WLAN Quality of Service ..............11 WLAN Security .................12 System Diagram ................14 System Components .................15 SpectraLink 8020/8030 Wireless Telephone Specifications..18 Notes on Battery Packs..............20...
  • Page 8 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Admin Menu Default Table.............45 User-Defined Preferences ..............47 WPA2 Enterprise PEAP Certificate Enrollment and EAP- FAST Manual PAC Provisioning..........50 Software License and Protocol Management ......55 Minimum System Requirements ............55 Minimum Configuration Process ...........57 SIP Integration Factors ............59...
  • Page 9 Contents Software Maintenance ............121 Upgrading Handsets ..............121 Normal Download Messages ..........122 Download Failure or Recovery Messages ......122 Troubleshooting..............123 Access Point Problems ..............123 Handset Status Messages...............125 Appendix A: Regulatory Domains .........135 Index ...................137 PN: 1725-36038-001-H.doc...

  • Page 11: Spectralink 8020/8030 Wireless Telephone Overview

    SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset for workplace telephone systems. The handsets operate over a VIEW Certified 802.11a/b/g/n wireless LAN (WLAN) providing users a wireless extension of the SIP call server. By seamlessly integrating...

  • Page 12: Wlan Security

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SVP requires the use of the SVP Server, which is an Ethernet LAN device that works with in conjunction with Wi-Fi APs to ensure QoS over the WLAN. Voice packets to and from the Wireless Telephones are tunneled through the SVP Server to ensure voice prioritization as they are routed between the handset and SIP call server.
  • Page 13 SpectraLink Wireless Telephone Overview PEAPv0/MSCHAPv2. Both of these methods require a RADIUS authentication server to be available on the network and accessible to the phone. Additional details are provided in Section 3.1. Normal 802.1X authentication requires the client to renegotiate its key with the authentication server on every AP handoff, which is a time- consuming process that negatively affects time-sensitive applications such as voice.

  • Page 14: System Diagram

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch. PN: 1725-36038-001-H.doc...

  • Page 15: System Components

    WLAN coverage area with the local SIP call server. SpectraLink 8000 SVP Server (required when using SVP) As described earlier, the SVP Server is a Polycom wired LAN device that is required when using SpectraLink Voice Priority for QoS.
  • Page 16 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP networks, which can handle combined voice and data traffic, and are required when using the SpectraLink 8020/8030 Wireless Telephones. Although a single Ethernet switch network is recommended, the handsets and the SpectraLink 8000 SVP Server can operate in larger,...
  • Page 17 The location of the SIP TFTP server is separately specified in SIP handset administration parameters (See Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration, section The Admin Menu.) Normally, the SIP TFTP server is the same as the network TFTP server, see above.

  • Page 18: Spectralink 8020/8030 Wireless Telephone Specifications

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SpectraLink 8020/8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone PN: 1725-36038-001-H.doc...
  • Page 19 SpectraLink Wireless Telephone Overview Table of Specifications Radio mode (802.11b, 802.11g) 2.4–2.4835 GHz (selectable) (802.11a) 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.725 GHz 5.725–5.825 GHz Transmission type Direct-sequence spread spectrum (DSSS) Transmit data rate up to 54 Mb/s WLAN QoS SpectraLink Voice Priority (SVP) Wi-Fi Standard QoS (using WMM, WMM-Power Save and WMM-Admission Control) CCXv4...

  • Page 20: Notes On Battery Packs

    Maximum Battery Pack performance is achieved after a few charge/discharge cycles. • If multiple Battery Packs are supplied with your handset, Polycom recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasionally or alternate Battery Pack use.

  • Page 21: Startup Sequence

    SpectraLink Wireless Telephone Overview Startup Sequence The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on.

  • Page 22: Handset Modes

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Icon The icon(s) shown in bold turns off when: (no icons) Handset has registered with at least one contact on one proxy server. Initialization is EXT. complete. The handset is in standby mode ready to receive and place calls. The line one XXXXX contact is displayed.
  • Page 23 SpectraLink Wireless Telephone Overview Active mode (off-hook) The handset is in the active mode when an incoming call is answered or when it is in communication with the SIP server without being in an active call. When an incoming call occurs during an active call, the handset will play the second call ringing sound until the call is answered, the caller hangs up, or the call transfers to voicemail.

  • Page 25: Spectralink 8020/8030 Wireless Telephone Configuration

    Dual Charger. See the Handset Administration Tool (HAT) document for specific instructions. Please see your service representative or contact Polycom customer service for more information about this time-saving tool. When WPA2 Enterprise security is used, PAC files for EAP-FAST can be provisioned wirelessly or by using the HAT.

  • Page 26: Toggle Options

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Opening the Admin menu The handset Admin menu can be accessed in one of two ways: 1. With the handset powered off, press and hold the key. START While holding the key, press and release the key.

  • Page 27: Data Entry And Editing

    SpectraLink Wireless Telephone Configuration , The ring will now sound in the headset and the info line in Headset will change to Ring in Headset Data entry and editing An asterisk (*) next to an option on the display indicates that it is selected.

  • Page 28: Admin Menu

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Admin menu The following table lists the menu items. The default settings Admin have an * prior to the option. Detailed descriptions of each item appear below the table. level level level...
  • Page 29 SpectraLink Wireless Telephone Configuration level level level level level Disable OAI Location Service Enable RTLS *Disable RTLS Transmit Interval 1 minute 5 minutes *10 minutes Location Server IP Enter IP ELP Port Enter Port *8552 Network Config IP Addresses *Use DHCP Static IP Phone IP Default Gateway...
  • Page 30 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP level level level level level WPA2-Enterprise Authentication *EAP-FAST PEAP Fast Handoff *CCKM Username Password Delete [Cert./PAC] *SVP DSCP tags WT in call (*46) WT standby (*26) Other (*0) Wi-Fi Standard DSCP tags...
  • Page 31 SpectraLink Wireless Telephone Configuration level level level level level [802.11 Config] [ 802.11a]† 5.150–5.250 5.250–5.350 DFS 5.470–5.725 DFS 5.470-5.650 DFS 5.725–5.825 5.725-5.850 ‡b & b/g mixed g only [Transmit Power] 5mW (7dBm) 10mW (10dBm) 20mW (13dBm) *30mW (15dBm) 40mW (16dBm) 50mW (17dBm) 100mW (20dBm) Diagnostics...

  • Page 32: Phone Config

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Attention: Modifications of settings under WLAN Settings = “CCX” may get reflected in the corresponding settings under WLAN Settings = “Custom” or vice versa. If the configuration is changed from “CCX” to “Custom” or vice versa, it is recommended to double-check all settings.
  • Page 33 SpectraLink Wireless Telephone Configuration – the option allows you to enable or Emergency Dial Emergency Dial disable the feature. When enabled, the handset will dial the number programmed into the option when the panic button Emergency Number is pressed twice within two seconds. Caution! Emergency dial just sets up a telephone call and will be inoperable if the wireless system or the call server fails for any reason.
  • Page 34 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP automatically identified at startup. If username and password information is not configured in the menu, then this Admin information will be requested at startup In either case, the username must agree with a corresponding configuration file.
  • Page 35 SpectraLink Wireless Telephone Configuration Location Service Location service may be used to enable or disable the Ekahau Real- Time Location System (RTLS), select a transmit interval, or enter a static IP address for the Ekahau Positioning Engine (EPE). Location services capability is provided by the EPE 4.0 using Ekahau Location Protocol (ELP).

  • Page 36: Network Config

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Network Config IP Addresses There are two modes in which the handset can operate: DHCP- enabled or Static IP. Select the mode for operation from the IP Address menu: Will use Dynamic Host Configuration Protocol to assign * Use DHCP an IP Address each time the handset is turned on.
  • Page 37 SpectraLink Wireless Telephone Configuration SpectraLink 8020/8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam. Without this capability, any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area.
  • Page 38 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP server for the name “siptftp” If this is not defined, the address specified in option 66 or the boot server/next server (siaddr) field will be used. See Chapter 4, SIP Integration Factors.
  • Page 39 (Fast Secure Roaming) FSR is designed to minimize call Cisco FSR interruptions for SpectraLink 8020/8030 Wireless Telephone users as they roam throughout a facility. Cisco FSR requires specific configuration of the Cisco APs in your site. See your Cisco representative for detailed documentation on configuring the APs and other required security services on the wired network.
  • Page 40 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP on the phone is deleted. If the RADIUS server has enabled “anonymous in-band PAC provisioning”, then the phone will automatically re-acquire these credentials from the RADIUS server over the air. When the authentication method is PEAP or EAP-FAST manual provisioning, the credential on the phone is deleted and a new one needs to be downloaded through the HAT.
  • Page 41 Regulatory domain, 802.11 configuration and transmit power are interdependent. See Appendix A: Regulatory Domains for regulatory domain setting specifications. Polycom recommends that you check with local authorities for the latest status of national regulations for both 2.4 and 5 GHz wireless LANs. A regulatory domain must be selected in order for the handset to operate.
  • Page 42 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Mexico, India 08 – 802.11 config Once the regulatory domain is set, the modes are 802.11 Config displayed. Only one may be chosen. is the 802.11(b & b/g mixed) default. Press to set the mode. If the mode has subbands, the NavOK list will open.

  • Page 43: Diagnostics

    SpectraLink Wireless Telephone Configuration desired level and press to set and return to the subband NavOK list. Another subband may be selected which repeats the process. If the highlighted power transmit level is legal on all of the subbands for the set mode, an softkey will appear.

  • Page 44: Restore Defaults

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Error Handling Mode mode determines how the handset will behave Error Handling when an error occurs. The option will cause the handset Halt on Error to stop operating if an error message is received. Unless the error is a fatal one, normal operation may be resumed by power-cycling the handset.

  • Page 45: Admin Menu Default Table

    SpectraLink Wireless Telephone Configuration Admin Menu Default Table When the option is selected, administrative parameters Restore Defaults will be reset to their factory defaults as shown in the table below. The setting will not change. User parameters will be Telephony Protocol reset per the user-defined preferences default settings table in the next section.
  • Page 46 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Menu option Setting Sub-option Sub-sub-option Default Other = 0 Cisco FSR Username [none set] Password Reg. Domain* [none set] 802.11 mode b & b/g mixed Transmit Power 30 mW (15 dBm) Diagnostics...

  • Page 47: User-Defined Preferences

    (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the softkey from standby mode. See the SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide. Config Menu Config menu...
  • Page 48 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Config menu level level level level level Noise Mode Normal High Severe Ring in Headset Ring in Speaker Warning Tones Disable/Enable Key Tones Disable/Enable Disable/Enable Phone Keypad Autolock Disable Settings 5 Seconds...
  • Page 49 SpectraLink Wireless Telephone Configuration Config menu level level level level level Push-to-talk * Default Channel Channel 1 …. Channel 24 Subscribed Channel 1 Channels Channel 2 Channel 3 …. Channel 24 PTT Audio Audio Volume Volume PTT Tone Tone Volume Volume PTT Vibrate Disable/Enable...

  • Page 50: Wpa2 Enterprise Peap Certificate Enrollment And Eap-Fast Manual Pac Provisioning

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Default settings The profile options on the standby menu may be reset to their default values by the option in the menu. These are the Restore Defaults Admin default settings: Setting/profile Silent...
  • Page 51 SpectraLink Wireless Telephone Configuration Choose the tab and use the file browser to identify the Certificate certificate to be loaded. Once chosen, HAT will perform a rudimentary check on the file to make sure the format is DER and that the certificate date is valid.
  • Page 52 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP EAP-FAST For EAP-FAST, HAT is also used for manually provisioning a handset with a Protected Access Credential (PAC). Choose the PAC file with the file browser. The user will be prompted to enter the password used to generate the PAC as part of its validation process.
  • Page 53 SpectraLink Wireless Telephone Configuration The two screens below show the result of entering the wrong password. PN: 1725-36038-001-H.doc...
  • Page 54 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If anonymous in-band PAC provisioning is enabled on the RADIUS server, then it is not necessary to download PAC files through HAT. The phone will automatically re-acquire credentials from the RADIUS server over the air.

  • Page 55: Software License And Protocol Management

    SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server. The handsets will not function properly without downloading appropriate software.
  • Page 56 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Control; proper EDCA parameters; DSCP mapping for voice and control traffic; call admission control and Proxy ARP. Consult the appropriate VIEW Configuration Guide for these settings. • If WPA2-Enterprise is used, then all portions of the Public Key Infrastructure (PKI) need to be installed and configured properly in order acquire the network.

  • Page 57: Minimum Configuration Process

    Software License and Protocol Management Minimum Configuration Process 1. Download the latest SpectraLink 8020/8030 Wireless Telephone IP software from http://www.polycom.com/usa/en/support/voice/wi- fi/spectralink_8030_wireless.html. 2. Load the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started. The slnk_cfg.cfg is downloaded first by the phone, and defines the SIP code files that will be subsequently downloaded.
  • Page 58 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 4. Configure handset security settings to match AP configuration and RADIUS server settings. If WPA2-Enterprise security is used, credentials will need to be installed onto the handset. For EAP- FAST, the PAC file needs to be provisioned and for PEAP the handset will need to be enrolled with a certificate (requires use of the HAT).

  • Page 59: Sip Integration Factors

    SIP Integration Factors CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law, G.711a-law and G.729 codecs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information.

  • Page 60: Sample Dhcp Server Configuration File

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP addresses that the network can recognize. The handset will use DNS to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server. In DHCP mode, the SIP handset will use DNS to look up an address for the logical name “siptftp”...
  • Page 61 "SpectraLinkPhones" { match if substring (option vendor-class-identifier, 0, 11) = "SpectraLink"; # subnet definition also sets netmask option 1 subnet 192.168.0.0 netmask 255.255.255.0 { # DHCP lease pool for Polycom SpectraLink phones pool { allow members of "SpectraLinkPhones"; range 192.168.0.100 192.168.0.149;...

  • Page 63: Programming The Sip Handset Features

    “parameter = value.” The generic filename must be SIP_allusers.cfg. • • Each specific filename must have the form of SIP_username.cfg where [username] is as assigned to each individual user by the system administrator. See Chapter 2 SpectraLink 8020/8030 Wireless PN: 1725-36038-001-H.doc...
  • Page 64 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Telephone Configuration, section The Admin Menu, subsection SIP Registration. • Username parameters are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters. • Generic file information should contain proxy server information and other SIP system data.

  • Page 65: Proxy Server Commands

    Programming the SIP Handset Features Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter Value Description Notes PROXYn_ADDR xxx.xxx.xxx.xxx:pppp Proxy address. One proxy n = 1, 2, 3 address is required but xxx.xxx.xxx.xxx = IP4 additional proxy...
  • Page 66 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter Value Description Notes PROXYn_ 0 or 10 to 3600 Specifies that the handset n = 1, 2, 3 KEEPALIVE_SECS seconds should send keepalives to the PROXYn server. The keepalive interval defaults to ZERO which disables the feature.
  • Page 67 Programming the SIP Handset Features Parameter Value Description Notes PROXYn_ name@xxx.xxx.xxx.xxx Contact to whom the n = 1, 2, 3 MAIL_ACCESS handset should invite to name = mail server contact access the mail center. name. This is the main voicemail xxx.xxx.xxx.xxx = IP dial number.
  • Page 68 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter Value Description Notes AUTH username;password Credentials. username = The dial [see warning note number or string that In general credentials are below] identifies the line needed for each appearance. Generally an registered line.
  • Page 69 Programming the SIP Handset Features Parameter Value Description Notes FAVORITE Dialstring;identifier;LIN Phonebook list of numbers Up to 15 entries permitted accessible from the which may be divided Favorites menu. Favorites between generic and in the allusers file will be phone specific files. present in the Favorites on Dialstring = complete SIP all handsets.

  • Page 70: Sample Sip Configuration Files

    = DELTAPATH #-----------------------------------------------------------------------------------------# #-----------------------------------------------------------------------------------------# ## FOR EACH PROXY TYPE LISTED ABOVE POLYCOM HAS FOUND THE FOLLOWING ## VALUES TO WORK WELL DURING TESTING, THOUGH YOUR SPECIFIC ## CONFIGURATION MAY VARY. UNCOMMENT OUT THE FIELDS PRECEEDED BY A ## SINGLE # TO ACCEPT THESE VALUES...
  • Page 71 Programming the SIP Handset Features ## ADDITIONAL INFORMATION ABOUT EACH OF THESE FIELDS AS WELL AS SPECIFIC ## CONFIGURATION EXAMPLES CAN BE FOUND FURTHER DOWN IN THIS FILE #-----------------------------------------------------------------------------------------# #-----------------------------------------------------------------------------------------# ## FOR PROXY1_TYPE = NECSIP #PROXY1_ADDR = 172.29.102.122:5060 # replace the ip address with your Sip Server's Address #PROXY1_KEYPRESS_2833 = enable #PROXY1_KEYPRESS_INFO = disable...
  • Page 72 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #PROXY1_DOMAIN = # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = enable #PROXY1_MAIL_ACCESS = 7999 # Put Your Voice Mail Sytem's Pilot Number here #-----------------------------------------------------------------------------------------# ## FOR PROXY1_TYPE = PINGTEL #PROXY1_ADDR = 172.24.144.127:5060...
  • Page 73 #PROXY1_KEYPRESS_2833 = enable #PROXY1_KEYPRESS_INFO = disable #PROXY1_HOLD_IP0 = disable #PROXY1_PRACK = enable #PROXY1_REREG_SECS=3600 #PROXY1_KEEPALIVE_SECS=14 #PROXY1_DOMAIN = asia.polycom.com # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 102 # Put Your Voice Mail Sytem's Pilot Number here #######################################################################################...
  • Page 74 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP to enter a call pickup number # for a call pickup Feature Access Code starting with *5 #FAVORITE = *5<Pickup Number:>; "Call Pickup" # If user wants to add a comment for a FAVORITE, it should be added on the next line (not on the same line where a FAVORITE is defined).
  • Page 75 PROXY until the next successful registration to the PROXY. This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone. For Polycom 8020/8030 phones, this parameter is required when they are operating in WI-FI standard QoS mode.This is because Linux, the OS running Asterisk,...
  • Page 76 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP be set to anything between 35 and 3600 seconds. The default value (which is applied if no parameter is supplied in this file) is 3600 which means the phone will attempt to register every 3580 seconds, if the server's response interval doesn't take precedence (see below).
  • Page 77 = DELTAPATH #-----------------------------------------------------------------------------------------------# #-----------------------------------------------------------------------------------------------# ## FOR EACH PROXY TYPE LISTED ABOVE POLYCOM HAS FOUND THE FOLLOWING ## VALUES TO WORK WELL DURING TESTING, THOUGH YOUR SPECIFIC ## CONFIGURATION MAY VARY. UNCOMMENT OUT THE FIELDS PRECEEDED BY A ## SINGLE # TO ACCEPT THESE VALUES...
  • Page 78 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #PROXY1_KEYPRESS_2833 = enable #PROXY1_KEYPRESS_INFO = disable #PROXY1_HOLD_IP0 = disable #PROXY1_PRACK = enable #PROXY1_REREG_SECS=3600 #PROXY1_KEEPALIVE_SECS=14 #PROXY1_DOMAIN = necpolysip:5060 # Replace this with your SIP Domain's name #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 7999 # Put Your Voice Mail Sytem's Pilot Number here #PROXY1_CONF_IP_ADDRESS = 172.29.102.121...
  • Page 79 Programming the SIP Handset Features #PROXY1_KEYPRESS_INFO = disable #PROXY1_HOLD_IP0 = enable #PROXY1_PRACK = enable #PROXY1_REREG_SECS=3600 #PROXY1_KEEPALIVE_SECS=14 #PROXY1_DOMAIN = asia.polycom.com # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 101 # Put Your Voice Mail Sytem's Pilot Number here #-----------------------------------------------------------------------------------------------#...
  • Page 80 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #PROXY1_PRACK = enable #PROXY1_REREG_SECS=3600 #PROXY1_KEEPALIVE_SECS=14 #PROXY1_DOMAIN = # Put Your SIP Domain's Name Here #PROXY1_CALLID_PER_LINE = disable #PROXY1_MAIL_ACCESS = 5000 # Put Your Voice Mail Sytem's Pilot Number here #-----------------------------------------------------------------------------------------# ## FOR PROXY1_TYPE = DELTAPATH #PROXY1_ADDR = 10.240.240.226:5060...
  • Page 81 Programming the SIP Handset Features # proxy server. If omitted, the ProxyDomain defaults to the IP address of the # proxy server. # (below are examples of different ways to specify a domain) #PROXY1_DOMAIN = plcmengr.com #PROXY1_DOMAIN = 10.0.0.138 #PROXY1_DOMAIN = axlx.engr.local #-----------------------------------------------------------------------------------------------# # PROXYn_MAIL_SUBSCR is who we should subscribe to for mail center notifications # This is needed only if the user is not subscribed automatically at registration.
  • Page 82 PROXY until the next successful registration to the PROXY. This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone. For Polycom 8020/8030 phones, this parameter is required when they are operating in WI-FI standard QoS mode.This is because Linux, the OS running Asterisk,...
  • Page 83 Programming the SIP Handset Features # It is almost never required in current versions of Asterisk to specify this. # Mitel, Cisco, Interactive Intelligence, and Pingtel also accept this parameter # If you are using Asterisk (non-business edition) before v1.2, this is necessary. # This example is specific for a line number:3001 #PROXY1_MAIL_SUBSCR = sip:3001@172.29.102.160 #PROXY1_MAIL_SUBSCR = sip:3001@yourdomain.name.here...
  • Page 84 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP #LINE4_PROXY #LINE4_CALLID = User Name 4 #LINE4_AUTH = 3004; 3004 #LINE5 = 3005 #LINE5_PROXY #LINE5_CALLID = User Name 5 #LINE5_AUTH = 3005; 3005 ####################################################################################### ##### This section describes how to add Favorites ##################################### Favorite Dialed Number list.

  • Page 85: Using The Sip Handset

    Using the SIP Handset The Handset Display When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format: This example shows two call tabs indicating that two calls are in progress.

  • Page 86: Call Status Icons

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Indicator Function Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing when the cursor may be moved left or right.
  • Page 87 Using the SIP Handset NavOK functions key acts as a fifth softkey with implicit functionality as NavOK follows: State NavOK key function Dialing Place phone call. Answering Answer a second phone call (same or different line) Holding Resume audio. Displaying menu Select the highlighted menu option.
  • Page 88 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Softkey Name Displayed during… Press to… Hold Hold In an active call. Place the call on hold. The line status shows when the call is on hold or when audio is flowing.

  • Page 89: Menus

    Using the SIP Handset Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Pressing the key from the active mode displays a menu of line LINE appearances as programmed in the SIP TFTP configuration file.

  • Page 90: Favorites Menu

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Number English Number + English Punctuation p q r s 7 P Q R S 7 P Q R S p q r s [ ] 7 t u v 8 T U V 8 T U V t u v ‘...

  • Page 91: Handset Operation

    Using the SIP Handset Handset Operation If you want to… Then… Turn the handset on Press and hold the END key until two chirps sound. Turn the handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset.
  • Page 92 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Then… Place a second call 1 To get a dial tone for the second call, press LINE and NavOK. a. If the handset has multiple lines, press LINE + [the line number].
  • Page 93 Using the SIP Handset If you want to… Then… Forward calls Calls may be forwarded on a per-line basis. The Line menu display will indicate if a line is forwarded by a > character followed by the destination address. • When a line is forwarded, the standby screen displays the forwarding status, unless the do-not-disturb feature is enabled.
  • Page 94 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Then… Activate installed 1 Press START or Spkr. custom applications 2 Press FCN. (registered OAI 3 Navigate to the desired custom application using Nav keys or the More...
  • Page 95 Using the SIP Handset If you want to… Then… Change the Press the up/down volume buttons on the side of the handset during ringing, or ring volume while the handset is in standby mode. Adjust the While speakerphone is active, press the up/down volume buttons on the side of speaker volume the handset during the call.
  • Page 96 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Then… View system speed If the system speed dial key has been programmed, it will be listed as the first dial number entry with a close bracket (>) as the first character. Only the system administrator may change this entry.
  • Page 97 Using the SIP Handset If you want to… Then… Enter a new name 1 Open the phonebook. and number in the 2 Select the <new> option (if available) and press the Edit softkey to open the phonebook Enter Number display. 3 Enter the name and number by following the steps for editing a name and number.
  • Page 98 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Then… Assign a speed dial A phonebook entry may be assigned to a speed dial key from the speed dial list number or from the phonebook edit number display.
  • Page 99 Using the SIP Handset If you want to… Then… From the phonebook view number display: 1 Press the Spdl softkey from the view number display in the phonebook. 2 When the speed dial list opens, navigate to an empty slot and press NavOK.

  • Page 101: Testing A Handset

    Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing the key. A series of messages will be displayed as the handset acquires the system. The handset should display the user extension.

  • Page 103: Diagnostic Tools

    Run Site Survey Diagnostics Enabled Syslog Mode tools provided to assist the LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. option in the Admin menu is a diagnostic tool that...
  • Page 104 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The display would look like the following for the single AP mode. 1 1 1 1 1 1 - 2 2 4 4 4 1 1 1 1 1 1 - 2 2...
  • Page 105 Diagnostic Tools When the SSID mode is selected, the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below. a b 7 b - 2 8 A L P H A 2 a e 5 - 4 8 W S M T E S...

  • Page 106: Solving Coverage Issues

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP AP does not have WMM support, this character space will be blank. o P is displayed when the AP advertises WMM-PS. If the AP does not advertise WMM-PS then this character space will be blank.

  • Page 107: Diagnostics Enabled

    Diagnostic Tools Diagnostics Enabled is used to evaluate the overall quality of the link between Diagnostics the handset, AP, and infrastructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways. Unlike Site Survey is used while the functional code is running, and during a Diagnostics call.
  • Page 108 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) • TX Power (dBm) J i t t e r...
  • Page 109 Diagnostic Tools m m m m - s s a i d m m m m - s s m n e m m m m m - s s m n e m m m m m - s s m n e m Where: mmmm –...
  • Page 110 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP • Re-association count since power up (ReAssocCount) • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAssocFail) A s s o c C o u n t n n n n n...
  • Page 111 Diagnostic Tools standard TLS alert message code. For example, if a bad/invalid certificate (on the basis of its signature and/or content) is presented by the server “xxx” will be 042. If the exact reason for the certificate being invalid is not known, then the generic certificate error code would be xxx=000.

  • Page 112: Syslog Mode

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP.
  • Page 113 Diagnostic Tools All syslog messages will include: • Date and time (to 1/100th of second) since handset power on (The handset time is set when it is powered on to Jan-1 00:00.00 GMT adjusted. If it has obtained a time from the network time server, that time will display instead.) •...
  • Page 114 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds)
  • Page 115 Diagnostic Tools Messages are formatted like the following example: Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent 783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217 (1.6%) PN: 1725-36038-001-H.doc...

  • Page 117: Certifying The Handsets

    Note any areas with excessive static or clarity problems and report it to a Polycom service engineer. The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs.
  • Page 118 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The handset’s site survey mode is not a replacement for a professional site analysis and should be used only for testing, limited site validation, and troubleshooting. The handset’s site survey mode does not include functionality to allow for analysis or troubleshooting of 802.11n specific WLAN...
  • Page 119 Certifying the Handsets The handset configured for 802.11g requires: -60dBm when all 802.11g data are available (with only 6Mbps — set Required) -45dBm when 54Mbps is set Required and other 802.11g rates — Required, Enabled or Disable Maximum 802.11 Minimum Available “Mandatory”...
  • Page 120 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location. The installation is not complete until these certification steps have been performed.

  • Page 121: Software Maintenance

    Upgrading Handsets After software updates are obtained from Polycom, they must be transferred to the appropriate location in the LAN to update the code used by the handsets. SpectraLink 8020/8030 Wireless Telephones allow over-the-air transfer of software updates from the designated TFTP server to the handsets.

  • Page 122: Normal Download Messages

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Normal Download Messages When the handset is powered on, it displays a series of messages indicating that it is searching for new software, checking the versions, and downloading. The normal message progression is:...

  • Page 123: Troubleshooting

    Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.
  • Page 124 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation.

  • Page 125: Handset Status Messages

    Troubleshooting Handset Status Messages SpectraLink 8020/8030 Wireless Telephone status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages. Message Description Action Update handset code in the TFTP Download failure icon server and power cycle the handset.
  • Page 126 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action Auth Timeout x…x = AP MAC address. Check handset and AP security xxxxxxxxxxxx Handset did not receive authentication settings. response from AP; displays MAC of Ensure AP is configured per VIEW failing AP.
  • Page 127 The handset has detected a fault for Turn the handset off, then on again. If which it cannot recover, possibly due error persists, contact Polycom to a failure to acquire any network. Technical Support and report the error. DHCP Error (1-5) DHCP Error 1.
  • Page 128 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action DHCP Error 2. The handset has not received a response from the server for a request to an IP address. It will retry until a server is found. DHCP Error 3.
  • Page 129 Turn the handset off then on again. If error persists, try registering a different handset to this telephone port. If error still persists, contact Polycom Technical Support and report the error. Invalid Usr/Pwd When WPA2-Enterprise or Cisco FSR Verify that the required credentials...
  • Page 130 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action Must Upgrade Handset software is incompatible with Download new software from the hardware. Polycom website per Software Maintenance. Net Busy x…x = AP MAC address. Try the call again later.
  • Page 131 Troubleshooting Message Description Action Incorrect Security settings. Verify that all the Security settings in the handset match those in the APs. No Net Found x…x = AP MAC address. Check AP and handset network settings xxxxxxxxxxxx yy = AP signal strength. such as ESSID, Security, Reg domain Handset cannot find a suitable AP;...
  • Page 132 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action No SVP Response y…y = SVP Server IP address. This may be caused by bad radio yyy.yyy.yyy.yyy Handset has lost contact with the SVP reception or a problem with the Server.
  • Page 133 Troubleshooting Message Description Action Press END to quit The handset is waiting to acquire Press END or wait until bandwidth is bandwidth required for voice available. communication. Prom Bad Length The handset software downloaded files Download new software from the OEM that are incorrect or corrupted.
  • Page 134 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action System Busy y…y = SVP Server IP Address. All call paths are in use, try the call yyy.yyy.yyy.yyy SVP Server has reached call capacity. again in a few minutes.

  • Page 135: Appendix A: Regulatory Domains

    Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Max. Power Limit 802.11 Mode...
  • Page 136 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Domain Max. Power Limit 802.11 Mode Band Channels Countries Identifier Required? (peak power) g only Taiwan 1 – 11 b & b/g mixed 5.2500 – 5.3500 GHz 52 – 64 100mW (+20dBm) 5.4700 –...

  • Page 137: Index

    Index OAI Server IP..........34, 38 Obstructions ............124 Out of range............123 Access point Coverage ............106 Coverage test ..........117 Access point, description ........15 Regulatory Domain ..........41 Restore Defaults ..........44, 45 Capacity ...............123 Checking code .............122 Site Certification..........117 Customer Support Hotline ........4 Status messages...........125 Download messages Transmission obstructions.........124 Failure or Recover..........122...

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