Polycom SpectraLink 8020 Administration Manual
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Polycom SpectraLink 8020 Administration Manual

Polycom SpectraLink 8020 Administration Manual

Spectralink 8000 telephony gateway and spectralink radio protocol (srp)
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SpectraLink 8020/8030

Wireless Telephone

Administration Guide
SpectraLink 8000 Telephony Gateway
and SpectraLink Radio Protocol (SRP)
January 2008 Edition
1725-36030-001
Version B

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  • Page 1: Wireless Telephone

    SpectraLink 8020/8030 Wireless Telephone Administration Guide SpectraLink 8000 Telephony Gateway and SpectraLink Radio Protocol (SRP) January 2008 Edition 1725-36030-001 Version B...
  • Page 2 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document SpectraLink® for use by Polycom personnel and LinkPlus customers. The drawings and specifications Link contained herein are the property of...

  • Page 3: About This Guide

    SpectraLink 8000 SVP Server: Administration Guide (1725-36032-001) SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool (1725-36039-001) SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide (1725-36023-001) Available at http://www.spectralink.com/resources/manuals.jsp. LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number corresponding to the type of PBX) Available at http://www.spectralink.com/resources/interface_guides.jsp.

  • Page 4: Contacting Polycom

    Available at http://www.spectralink.com/resources/white_papers.jsp. Contacting Polycom Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 5: Table Of Contents

    About this Guide ..............3 Polycom Model Numbers..............3 Related Documents................3 Contacting Polycom................4 Icons and Conventions...............4 SpectraLink 8020/8030 Wireless Telephone Overview ....9 SpectraLink Voice Priority (SVP) and Quality of Service ....9 SpectraLink 8020/8030 Wireless Telephone Security....10 Quick Start Overview ...............11 SpectraLink 8020/8030 Wireless Telephone .........12 SpectraLink 8020/8030 Wireless Telephone Specifications..13...
  • Page 6 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Restore Defaults ................33 Admin Menu Default Table.............34 User-defined Preferences ..............36 Software License and Protocol Management ......39 Requirements..................39 Configuration Process ..............40 Testing the Handsets ...............43 Diagnostic Tools ..............45 Run Site Survey .................45 Diagnostics Enabled .................48 Syslog Mode..................52...
  • Page 7 Contents Appendix A: Regulatory Domains ...........71 Index ..................73 1725-36030-001_B.doc...

  • Page 9: Spectralink 8020/8030 Wireless Telephone Overview

    SpectraLink 8020/8030 Wireless Telephone Overview SpectraLink 8020/8030 Wireless Telephones are mobile handsets for workplace telephone systems. The handset operates over an 802.11a/b/g wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the SpectraLink 8000 Telephony Gateway and the facility’s telephone system, handset users are provided with high-quality mobile voice communications throughout the workplace.

  • Page 10: Spectralink 8020/8030 Wireless Telephone Security

    The SpectraLink 8020/8030 Wireless Telephones support Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. Polycom offers the product with both 40-bit and 128-bit encryption. The latest software versions are required to support the features described in this document. See Chapter 3 Software License and Protocol Management.

  • Page 11: Quick Start Overview

    IP multicast addresses are used by the SpectraLink 8030 Wireless Telephone. This requires that multicasting be enabled on the subnet used for the SpectraLink 8020/8030 Wireless Telephones, SVP Server, and Telephony Gateways. Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains.

  • Page 12: Spectralink 8020/8030 Wireless Telephone

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP the appropriate SpectraLink 8000 Telephony Gateway. See Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration. SpectraLink 8020/8030 Wireless Telephone SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone 1725-36030-001_B.doc...

  • Page 13: Spectralink 8020/8030 Wireless Telephone Specifications

    SpectraLink 8000 Wireless Telephone Overview SpectraLink 8020/8030 Wireless Telephone Specifications Radio mode (See Appendix A: Regulatory Domains) (selectable) Transmission type Direct-sequence spread spectrum (DSSS) Transmit data rate up to 54 Mb/s Radio QoS SpectraLink Voice Priority (SVP), WMM Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit;...

  • Page 14: Handset Display

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Handset Display Standby mode display Second set of softkeys In the standby mode the handset displays status icons on the top row, the next two rows display user information, the three rows below that display the date and time, the profile and (for the 8030 model) the Push-to-talk default channel.

  • Page 15: Icons And Indicators

    SpectraLink 8000 Wireless Telephone Overview top of the handset display. Press the key to display a list of LINE available lines. Icons and Indicators Indicator Function The signal-strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range.

  • Page 16: Startup Sequence

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Startup Sequence The handset goes through an initialization sequence at startup. The line icons through display and count down as the handset steps through this sequence. This is usually very rapid. If there is difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on.

  • Page 17: Handset Modes

    SpectraLink 8000 Wireless Telephone Overview Handset Modes Standby mode (on-hook) In standby mode, the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.

  • Page 18: Notes On Battery Packs

    Maximum Battery Pack performance is achieved after a few charge/discharge cycles. • If multiple Battery Packs are supplied with your handset, Polycom recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasionally or alternate Battery Pack use.

  • Page 19: Spectralink 8020/8030 Wireless Telephone Configuration

    SpectraLink 8020/8030 Wireless Telephone Configuration Prior to configuring a SpectraLink 8020/8030 Wireless Telephone, it must be associated with one and only one line on one of the SpectraLink 8000 Telephony Gateways. Then it must be configured per the instructions in this section. The following instructions assume that the handset has been properly associated with a line on a SpectraLink 8000 Telephony Gateway.

  • Page 20: Toggle Options

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP If an admin password has been set, the display will require its entry before opening the Admin menu. The default password is 123456. If no password is set, the display will proceed directly into the Admin menu.

  • Page 21: Admin Menu

    SpectraLink 8020/8030 Wireless Telephone Configuration softkey and then enter the new data. To edit an existing entry, use ◄ and ► to move the cursor position, and then press the softkey to delete the character to the left. Insert new data by pressing the buttons on the keypad.
  • Page 22 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Admin Menu 1st level 2nd level 3rd level 4th level 5th level Phone Config Telephony Protocol *Type 030 Push-to-talk PTT Enable/*Disable Allowed Channels *Channel 1 *Channel 2 *…. *Channel 24 Name Channels...
  • Page 23 SpectraLink 8020/8030 Wireless Telephone Configuration 1st level 2nd level 3rd level 4th level 5th level Network Config IP Address *Use DHCP Static IP Phone IP Default Gateway Subnet Mask TFTP Server IP Syslog Server IP Time Server IP SS ID...

  • Page 24: Default Setting

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 1st level 2nd level 3rd level 4th level 5th level Reg. Domain [802.11 Config] [ 802.11a] 5.150–5.250 5.250–5.350 DFS 5.470–5.725 DFS 5.470-5.650 DFS 5.725–5.825 5.725-5.850 *b & b/g mixed g only [Transmit Power]...

  • Page 25: Phone Config

    Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The SpectraLink Radio Protocol (SRP) used for the SpectraLink 8020/8030 Wireless Telephones in a SpectraLink 8000 Telephony Gateway system requires Telephony Protocol type .
  • Page 26 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP for this key press are 1-9, 0, *, #, or ^. The carat represents the volume up and down buttons. This number must be programmed in every handset. This setting cannot be modified by the user. This feature is...

  • Page 27: Network Config

    SpectraLink 8020/8030 Wireless Telephone Configuration The RTLS is disabled by default. Press RTLS [Enable/Disable] NavOK toggle to the alternate setting. When RTLS is enabled, the handset will display the RTLS icon in the top center of the screen. The ring indicator icon will take precedence over the RTLS icon, i.e.
  • Page 28 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Allows you to manually set a fixed IP address. If selected, the Static IP handset will prompt for the IP addresses for each configurable network component. When entering addresses, enter the digits only, including leading zeroes.
  • Page 29 SpectraLink 8020/8030 Wireless Telephone Configuration The IP address of the time server. The time server Time Server IP controls the date/time information that is displayed in standby mode. SSID Enter the SSID. Security Disables any 802.11 encryption or security authentication *NONE mechanisms.
  • Page 30 Consult the Configuration Note for the APs installed in your facility for information on which of the WPA versions are recommended by Polycom. Configure the recommended version on the AP and select the corresponding option on the Admin menu. (Fast Secure Roaming) In order to provide the highest level...
  • Page 31 SpectraLink 8020/8030 Wireless Telephone Configuration Press and then navigate to the desired domain. Press to set LINE NavOK the domain. - North America – Europe – Japan – Singapore – Korea – Taiwan – Hong Kong 802.11 config Once the regulatory domain is set, the modes are 802.11 Config...

  • Page 32: Diagnostics

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Once the subband settings are as desired, press the softkey to Done exit to the menu. Network Setup Transmit power For subbands: The list opens when Transmit Power NavOK pressed from the menu.

  • Page 33: Restore Defaults

    SpectraLink 8020/8030 Wireless Telephone Configuration Syslog Mode See Chapter 5, section Syslog Mode for a detailed explanation of the mode options. Syslog Error Handling Mode The error handling mode determines how the handset will behave when an error occurs. The...

  • Page 34: Admin Menu Default Table

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Admin Menu Default Table When the option is selected, administrative parameters Restore Defaults will be reset to their factory defaults as shown in the table below. The setting will not change. User parameters will be Telephony Protocol reset per the table on page 28.
  • Page 35 SpectraLink 8020/8030 Wireless Telephone Configuration Menu option Setting Sub-option Sub-sub-option Default Diagnostics Disabled Syslog Mode Disabled [Error Handling Mode] Restart on Error Restore Defaults *Minimum requirements for functionality after Restore Defaults: Set SSID to an available AP, set Regulatory Domain to 01.

  • Page 36: User-Defined Preferences

    ”) that is available to the user to Config menu configure user preferences and display handset information. The is opened by pressing the softkey from standby mode. Config menu See the SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide. Config menu 2nd level 3rd level 4th level...
  • Page 37 SpectraLink 8020/8030 Wireless Telephone Configuration Config menu 2nd level 3rd level 4th level 5th level 6th level Ring Delay No Delay 5 Second Delay 10 Second Delay Noise Mode Normal High Severe Ring in Headset Ring in Speaker Warning Tones...

  • Page 38: Default Settings

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Config menu 2nd level 3rd level 4th level 5th level 6th level Push-to-talk Default Channel Channel 1 …. Channel 24 Subscribed Channel 1 Channels Channel 2 Channel 3 Channel 4 …. Channel 24...

  • Page 39: Software License And Protocol Management

    The SpectraLink 8000 System supports a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server. The handsets may not function properly without downloading appropriate software.

  • Page 40: Configuration Process

    1. Download the latest SpectraLink 8020/8030 Wireless Telephone software from http://www.spectralink.com/softwareUpdates 2. Place the latest version of the SpectraLink 8020 or 8030 Wireless Telephone SRP code on the TFTP server and ensure the TFTP server is started. The five files that are needed must be named: usb downloader pd14udsp.bin...
  • Page 41 Software License and Protocol Management For future software upgrades, simply update the files that are stored on the TFTP server. Each time the handset is powered up, it will check with the TFTP server to ensure it has the same software version and download the code on the TFTP server if it does not match the code on the handset..

  • Page 43: Testing The Handsets

    Testing the Handsets Verify proper registration and operation of each handset by performing the following tests on the handset in an active wireless area. 1. Power on the handset by pressing . You will see a series of messages displayed as the handset acquires the system. The handset should display the user extension or dashes if no extension is programmed.

  • Page 45: Diagnostic Tools

    Diagnostics Enabled Syslog Mode tools provided to assist the wireless LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 handset and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. Run Site Survey Site survey is used to evaluate the facility coverage before certifying that an installation is complete.
  • Page 46 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Where: • 111111 – the last three octets of the on-air MAC address for a discovered AP. • 22 – the signal strength for the specified AP. • 33 – the channel number of the specified AP.
  • Page 47 Diagnostic Tools In detail mode the display would appear as follows. The left/right arrow keys will move between AP indices. b b b b b b b c n e e e e e e e e e e e D G H I r r r r r r r r r r + x x x x m m m...

  • Page 48: Solving Coverage Issues

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Solving coverage issues Coverage issues are best resolved by adding and/or relocating APs. Overlap issues may be resolved by reassigning channels to the APs or by relocating them. See the Troubleshooting chapter, section on Access Point Problems for more information.
  • Page 49 Diagnostic Tools M i s s e d R c v C n t n n n n n M i s s e d X m t C n t n n n n n R x R e t r y C o u n t n n n n n T x R e t r y C o u n t n n n n n...
  • Page 50 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP C : m m m m - s s a i d 1 : m m m m - s s m n e m 2 : m m m m - s s...
  • Page 51 Diagnostic Tools Screen 5 • Security error count since power up (Sec-ErrCount) • MAC sequence number of frame with last security error (LstSecErrSeq) S e c - E r r C o u n t n n n n n L s t S e c E r r S e q n n n n n 1725-36030-001_B.doc...

  • Page 52: Syslog Mode

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP.
  • Page 53 Diagnostic Tools All syslog messages will include: • Date and time (to 1/100th of second) since handset power on (The handset time is set when it is powered on to Jan-1 00:00.00 GMT adjusted. If it has obtained a time from the network time server, that time will display instead.) •...
  • Page 54 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds) Payloads late Payloads late rate (over last 5 seconds)
  • Page 55 Diagnostic Tools Download failure Download aborted, code incompatible. 0x1234 The hex value indicates which types of files failed per following list: File type Bit value Hex Value FILE_TYPE_UNKNOWN 00000001 FILE_TYPE_CFG 00000010 FILE_TYPE_USBDL 00000100 FILE_TYPE_OTADL 00001000 FILE_TYPE_FUNC 00010000 0x10 FILE_TYPE_SUPP (phintl or 00100000 0x20 other supplemental files)

  • Page 57: Certifying The Handsets

    Note any areas with excessive static or clarity problems and report it to a Polycom service engineer. The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs.
  • Page 58 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP good channel allocation (at any point, the strongest AP shown should be on a different channel than the next best choice). 3. Finally, use the single AP ( ) and display to check each AP...

  • Page 59: Software Maintenance

    (for example, downloading updates from a website). Upgrading Handsets After software updates are obtained from Polycom, they must be transferred to the network TFTP server. See SpectraLink 8000 Telephony Gateway: Administration Guide for an explanation of how to update the SpectraLink 8020/8030 Wireless Telephone software in the network TFTP server so that it can then be downloaded into the handsets.

  • Page 60: Download Failure Or Recovery Messages

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Message Description Updating Code Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file.

  • Page 61: Troubleshooting

    Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.

  • Page 62: Transmission Obstructions

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage was determined. However, small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation. This loss of service can be restored by moving out of the obstructed area or by adding APs.

  • Page 63: Dial Tone Problems

    Troubleshooting Dial Tone Problems A dial tone problem exists if the handset has no dial tone or if the user is unable to hear the other party’s voice, hears echo or hears dead air. Dial tone problems can be caused by a number of different situations and should be investigated by following these steps: 1.

  • Page 64: Handset Status Messages

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Handset Status Messages Handset status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order.
  • Page 65 Troubleshooting Message Description Action Bad Phintl File Handset software download files are Download new software from the incorrect or corrupted. SpectraLink site per Chapter 7 Software Maintenance. Handset software download files are Download new software from the Bad Program File incorrect or corrupted.
  • Page 66 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Message Description Action CRC Code Error The software which has been TFTP Try the download again - it is possible downloaded has a bad redundancy the software was corrupted during code check.
  • Page 67 Turn the handset off then on again. If error persists, try registering a different handset to this telephone port. If error still persists, contact Polycom technical support and report the error. Handset software download files are Download new software from the Files too big incorrect or corrupted.
  • Page 68 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Message Description Action Must Upgrade SW! Handset software is incompatible with Download new software from the hardware. SpectraLink site per Chapter 7 Software Maintenance. Net Busy x…x = AP MAC address Try the call again later.
  • Page 69 Troubleshooting Message Description Action AP does not support appropriate data Check the AP configuration against rates. Configuration Note for AP. Out of range. Try getting closer to an AP. Check to see if other handsets are working within the same range of an AP. If so, check the SSID of this handset.
  • Page 70 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP Message Description Action System Locked Gateway is locked. Try the call again, the system has (with Busy Tone) been locked for maintenance. TFTP ERROR(x):yy A failure has occurred during a TFTP Error code 01, 02 or 07 - check the software download.
  • Page 71 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Max. Power Limit 802.11 Mode...
  • Page 72 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP g only Taiwan 2.4000 – 2.4745 GHz 1 – 11 b & b/g mixed 5.2500 – 5.3500 GHz 52 – 64 100mW (+20dBm) 5.4700 – 5.7250 GHz 100 – 140 5.7250 – 5.8500 GHz 149 –...
  • Page 73 Index Access point Obstructions ............62 Out of range............61 Coverage .............48 Coverage test ............57 Audio problems ............63 Regulatory Domain ..........31 Restore Defaults ..........33, 34 Capacity ..............61 Checking code ............59 Customer Support Hotline ........4 SpectraLink Voice Priority (SVP) Description............9 Status messages.............64 Dial tone..............63 Download messages Failure or Recovery ..........60 Transmission obstructions........62...

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