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Polycom SpectraLink 8020 Administration Manual

Polycom SpectraLink 8020 Administration Manual

Wireless telephone
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Download this manual See also: Administration Manual, Administrator's Manual
SpectraLink 8020/8030 Wireless Telephone
Administration Guide
Session Initiation Protocol (SIP)
January 2008 Edition
1725-36038-001
Version B

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Summary of Contents for Polycom SpectraLink 8020

  • Page 1 SpectraLink 8020/8030 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) January 2008 Edition 1725-36038-001 Version B...
  • Page 2 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document for SpectraLink® use by Polycom personnel and customers. The LinkPlus drawings and specifications contained herein Link are the property of Polycom and shall be neither...

  • Page 3: About This Guide

    This document covers the following registered model numbers: 802X, 803X Related Documents SpectraLink 8000 SVP Server: Administration Guide for SIP (1725-36033-001) SpectraLink 8020/8030 Wireless Telephone: SIP User Agent: Features and Standards (1725-36037-001) Available at http://www.spectralink.com/resources/manual_netlink.jsp. Polycom WLAN Compatibility Table (1725-36040-001) Access Point Configuration Guide 1725-36xxx-001 where xxx indicates a number corresponding to the type of access point.)

  • Page 4: Customer Support Hotline

    Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 5: Table Of Contents

    About this Guide ..............3 Polycom Model Numbers..............3 Related Documents................3 Customer Support Hotline ..............4 Icons and Conventions...............4 SpectraLink 8020/8030 Wireless Telephone Overview .....9 SpectraLink Voice Priority (SVP) and Quality of Service ....9 SpectraLink 8020/8030 Wireless Telephone Security....10 Quick Start Guide................10 System Diagram ................12 System Components .................13...
  • Page 6 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP User-Defined Preferences ..............39 Software License and Protocol Management ......43 Requirements..................43 Configuration Process ..............44 SIP Integration Factors ............47 Programming the SIP Handset Features ........49 SIP TFTP Server Configuration Files..........49 Proxy server commands.............51 Sample Configuration Files ............54 Using the SIP Handset.............59...
  • Page 7 Contents Download Failure or Recovery Messages .......86 Troubleshooting..............87 Access Point Problems ..............87 Configuration Problems..............88 Handset Status Messages..............89 Appendix A: Regulatory Domains ...........99 Index ...................101 PN: 1725-36038-001_B.doc...

  • Page 9: Spectralink 8020/8030 Wireless Telephone Overview

    The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with the AP to provide quality of service (QoS) on the wireless LAN. Voice packets to and from the SpectraLink 8020/8030 Wireless Telephones are intercepted by the SpectraLink 8000 SVP Server and...

  • Page 10: Spectralink 8020/8030 Wireless Telephone Security

    (PSK) mode. As vendors introduce access points (APs) that are eligible to become Wi-Fi CERTIFIED for WPA-PSK and/or WPA2-PSK, Polycom will determine compatibility with the SpectraLink 8020/8030 Wireless Telephones and include these APs on the Polycom WLAN Compatibility Table. SpectraLink 8020/8030 Wireless Telephones support basic WMM as part of the 802.11e standard.
  • Page 11 SpectraLink Wireless Telephone Overview 4. The SpectraLink 8000 SVP Server, which facilitates the QoS on the wireless LAN for the handsets, must be on the same subnet as the handsets and have the proper versions of software. Ensure you have the following versions for the SpectraLink 8000 SVP Server: svp100.toc zvmlinux...

  • Page 12: System Diagram

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch. Handset code SIP config access point SpectraLink 8000 SVP Server TFTP server...

  • Page 13: System Components

    The number and placement of APs will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of SpectraLink 8020/8030 Wireless Telephones are similar to that of wireless data devices. Access points must utilize SpectraLink Voice Priority (SVP). See the Polycom WLAN Compatibility Table for information about APs that support SVP.

  • Page 14: Ethernet Switch

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Ethernet switch Interconnects multiple network devices, including the SpectraLink 8000 SVP Server, the proxy server(s), wired IP phones and the APs. Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the SpectraLink 8020/8030 Wireless Telephones.
  • Page 15 SIP handset whenever a SIP handset is powered-up. The location of the SIP TFTP server is separately specified in SIP handset administration parameters (See Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration, section The Admin Menu.) Normally, the SIP TFTP server is the same as the network TFTP server, see above.

  • Page 16: Spectralink 8020/8030 Wireless Telephone Specifications

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SpectraLink 8020/8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone PN: 1725-36038-001_B.doc...
  • Page 17 SpectraLink Wireless Telephone Overview Table of Specifications Radio mode (802.11b, 802.11g) 2.4–2.4835 GHz (selectable) (802.11a) 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.725 GHz 5.725–5.825 GHz Transmission type Direct-sequence spread spectrum (DSSS) Transmit data rate up to 54 Mb/s Radio QoS SpectraLink Voice Priority (SVP), WMM Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit;...

  • Page 18: Startup Sequence

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Startup Sequence The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid.

  • Page 19: Handset Modes

    SpectraLink Wireless Telephone Overview During the last three steps of this process, the handset contacts the SIP TFTP server and downloads general information about the proxy server(s), downloads specific information pertaining to the handset, registers with the proxy server(s), and verifies handset credentials. Once this process is complete, the handset is ready to use.
  • Page 20 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The active mode utilizes the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the key. Push-to-talk (PTT) mode The SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication.

  • Page 21: Spectralink 8020/8030 Wireless Telephone Configuration

    USB port on the Dual Charger. See the Handset Administration Tool document for specific instructions. Please see your service representative or contact Polycom customer service for more information about this time-saving tool. The Admin Menu The Admin menu contains configuration options that are stored locally (on each handset).

  • Page 22: Toggle Options

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If an admin password has been set, the display will require its entry before opening the Admin menu. The default password is 123456. If no password is set, the display will proceed directly into the Admin menu.

  • Page 23: Admin Menu

    SpectraLink Wireless Telephone Configuration alphanumeric strings, the softkey will appear and may be CAPS caps pressed to toggle the case. Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen. Use softkey to change the case as needed. CAPS To edit during entry, delete the character to the left of the cursor by pressing the...
  • Page 24 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Admin Menu level level level level level Phone Config Telephony Protocol *Type 036 Push-to-talk PTT Enable/*Disable Allowed Channels *Channel 1 *Channel 2 *…. *Channel 24 Name Channels [list ] Enter Name Priority Channel...
  • Page 25 SpectraLink Wireless Telephone Configuration level level level level level Network Config IP Addresses *Use DHCP Static IP Phone IP Default Gateway Subnet Mask TFTP Server IP Syslog Server IP Time Server IP SVP Server IP SIP TFTP Svr IP OAI Server IP SS ID [enter] Security...
  • Page 26 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP level level level level level Network Config Reg. Domain [802.11 Config] [ 802.11a] 5.150–5.250 5.250–5.350 DFS 5.470–5.725 DFS 5.470-5.650 DFS 5.725–5.825 5.725-5.850 *b & b/g mixed g only [Transmit Power] 5mW (7dBm)

  • Page 27: Phone Config

    Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The SIP protocol used for the SpectraLink 8020/8030 Wireless Telephones requires license option selection . Any other protocol will cause the handset to malfunction.
  • Page 28 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Daylight Savings The handset may be adjusted for daylight savings time. Password Enable/Disable/Change The password option controls access to the Admin menu. It is enabled by default with the password 123456. The...
  • Page 29 SpectraLink Wireless Telephone Configuration OAI Enable/Disable Polycom’s Open Application Interface (OAI) enables third-party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad. Refer to the OAI Specification (Version 2.0) documentation for information about administering the OAI Gateway and the services it can provide.

  • Page 30: Network Config

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP To optimize battery life, the interval between sending out ELP updates will vary based on handset state. It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes.
  • Page 31 Gateway and option 1 for the Subnet Mask. Contact the network administrator for the proper settings for the network. SpectraLink 8020/8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam.
  • Page 32 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The IP address of the SpectraLink 8000 SVP Server. If SVP Server IP using Static IP configuration, this is simply the IP address of the SpectraLink 8000 SVP Server. Note that the SpectraLink 8000 SVP Server must be statically configured to have a permanent IP address.
  • Page 33 (Fast Secure Roaming) In order to provide the highest level Cisco FSR of security without compromising voice quality on Cisco Aironet wireless LAN APs, Polycom and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for SpectraLink 8020/8030 Wireless Telephone users as they roam throughout a facility.
  • Page 34 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Username Enter a username that matches an entry on the Radius server. Usernames are alphanumeric strings, and can be entered using the alphanumeric string entry technique. Password Enter the password that corresponds to this Username.
  • Page 35 SpectraLink Wireless Telephone Configuration if all of your infrastructure devices use only 802.11g. The g only handsets will operate up to 54 mb/s in this mode. if some of your infrastructure components only b & b/g mixed understand 802.11b. The handsets will operate up to 11 mb/s. Subbands have not been established for the or the b and b/g mixed...

  • Page 36: Diagnostics

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP and 802.11 mode are listed. Navigate to the desired level and press . This sets the transmit power level and exits the NavOK menus. The menu will again Regulatory Domain Network Setup display.

  • Page 37: Restore Defaults

    SpectraLink Wireless Telephone Configuration Restore Defaults option will set all user and administrative Restore Defaults parameters except to their factory defaults. Telephony Protocol Admin Menu Default Table When the option is selected, administrative parameters Restore Defaults will be reset to their factory defaults as shown in the table below. The setting will not change.
  • Page 38 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Menu option Setting Sub-option Sub-sub-option Default Network Config IP Addresses Use DHCP SSID* [None set] Security None Authentication Open System Disabled Key Information [None set] Rotation Secret [None set] WPA2-PSK Pre-Shared Key...

  • Page 39: User-Defined Preferences

    (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the softkey from standby mode. See the SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide. Config Menu Config menu...
  • Page 40 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Config menu level level level level level Noise Mode Normal High Severe Ring in Headset Ring in Speaker Warning Tones Disable/Enable Key Tones Disable/Enable Disable/Enable Phone Keypad Autolock Disable Settings 5 Seconds...

  • Page 41: Default Settings

    SpectraLink Wireless Telephone Configuration Config menu level level level level level Push-to-talk Default Channel Channel 1 …. Channel 24 Subscribed Channel 1 Channels Channel 2 Channel 3 …. Channel 24 PTT Audio Audio Volume Volume PTT Tone Tone Volume Volume System Info Phone IP Address...

  • Page 43: Software License And Protocol Management

    SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server. The handsets will not function properly without downloading appropriate software.

  • Page 44: Configuration Process

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Configuration Process 1. Download the latest SpectraLink 8020/8030 Wireless Telephone IP software from http://www.spectralink.com/softwareUpdates. 2. Load the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started. The four files that are...
  • Page 45 Software License and Protocol Management For future software upgrades, simply update the files that are stored on the TFTP server. Each time the handset is powered on, it will check with the TFTP server to ensure it has the proper software version.

  • Page 47: Sip Integration Factors

    SIP Integration Factors CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law and G.711a-law codecs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information.
  • Page 48 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server. In DHCP mode, the SIP handset will use DNS to look up an address for the logical name “siptftp” to locate the SIP TFTP file server. If this logical name is undefined, then the address specified by option 66 is used for the SIP TFTP server.

  • Page 49: Programming The Sip Handset Features

    The generic filename must be SIP_allusers.cfg. • Each specific filename must have the form of SIP_username.cfg where [username] is as assigned to each individual user by the system administrator. See Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration, section The Admin Menu, subsection SIP Registration. •...
  • Page 50 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP • Generic file information should contain proxy server information and other SIP system data. • Specific file information should contain data specific to each user such as authentication credentials and line appearance data.

  • Page 51: Proxy Server Commands

    Programming the SIP Handset Features Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter Value Description Notes PROXYn_ADDR xxx.xxx.xxx.xxx:pppp Proxy address. n = 1, 2, 3 xxx.xxx.xxx.xxx = IP4 address pppp = port (optional, 5060 is the default)
  • Page 52 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter Value Description Notes PROXYn_PRACK enable Enables reliable n = 1, 2, 3 disable provisional responses to INVITE requests PROXYn _ name@xxx.xxx.xxx.x Contact to whom the n = 1, 2, 3 MAIL_SUBSCR handset should name = mail server contact name.
  • Page 53 Programming the SIP Handset Features Parameter Value Description Notes LINEn username The dial # or name. n = 1, 2, 3, 4, 5 All LINEn user names The registered contact becomes: should be unique for a sip:username@domain given LINEn_ PROXY. This may be enforced in future software revisions.

  • Page 54: Sample Configuration Files

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Sample Configuration Files Configuration files are illustrated below. These files are available as a download from the software updates site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as downloaded.
  • Page 55 # PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center # notifications # This option is deprecated and no longer needed in versions beyond # e/h340/i640 phones v108.011, Polycom 8002 phones v130.001, and Polycom # 8020/8030 phones 131.001. # Examples: #PROXY1_MAIL_NOTIFY = asterisk@10.0.0.138...
  • Page 56 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Sample handset-specific file # Configuration file format example # Codec preference order only. This does not enable/disable codecs. # (Optional) can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc. # if g711u is omitted it will be added to end of list.
  • Page 57 Programming the SIP Handset Features #PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key # press events. Normally you want this to be disabled for Asterisk but it # depends on your configuration and what you want to be able to do. # The default is disable #PROXY1_KEYPRESS_2833 = disable # PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP...
  • Page 58 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP # Two lines may map to the same extension to allow second incomming calls. LINE2 = 3001 LINE2_PROXY LINE2_CALLID = Brady, Marsha LINE3 = 3002 LINE3_PROXY LINE3_CALLID = Drew, Nancy #LINE4 = 804...

  • Page 59: Using The Sip Handset

    Using the SIP Handset The Handset Display When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format: This example shows two call tabs indicating that two calls are in progress.

  • Page 60: Call Status Icons

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Indicator Function Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing when the cursor may be moved left or right.
  • Page 61 Using the SIP Handset NavOK functions key acts as a fifth softkey with implicit functionality as NavOK follows: State NavOK key function Dialing Place phone call. Answering Answer a phone call Holding Resume audio. Displaying menu Select the highlighted menu option. Displaying call status Resume audio on the currently selected call and place previous call on hold.
  • Page 62 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Softkey Name Displayed during… Press to… Hold Hold In an active call. Place the call on hold. The line status shows when the call is on hold or when audio is flowing.

  • Page 63: Menus

    Using the SIP Handset Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Pressing the key from the active mode displays a menu of line LINE appearances as programmed in the SIP TFTP configuration file.

  • Page 64: Favorites Menu

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Number English Number + English Punctuation p q r s 7 P Q R S 7 P Q R S p q r s [ ] 7 t u v 8 T U V 8 T U V t u v ‘...

  • Page 65: Handset Operation

    Using the SIP Handset Handset Operation If you want to… Then… Turn the handset on Press and hold the END key until two chirps sound. Turn the handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset.
  • Page 66 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Then… Place a second call 1 To get a dial tone for the second call, press LINE and NavOK. a. If the handset has multiple lines, press LINE + [the line number].
  • Page 67 Using the SIP Handset If you want to… Then… Forward calls Calls may be forwarded on a per-line basis. The Line menu display will indicate if a line is forwarded by a > character followed by the destination address. • When a line is forwarded, the standby screen displays the forwarding status, unless the do-not-disturb feature is enabled.
  • Page 68 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Then… Activate installed 1 Press START or Spkr. custom applications 2 Press FCN. (registered OAI 3 Navigate to the desired custom application using Nav keys or the More...
  • Page 69 Using the SIP Handset If you want to… Then… Change the Press the up/down volume buttons on the side of the handset during ringing, or ring volume while the handset is in standby mode. Adjust the While speakerphone is active, press the up/down volume buttons on the side of speaker volume the handset during the call.

  • Page 71: Testing A Handset

    Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing the key. A series of messages will be displayed as the handset acquires the system. The handset should display the user extension.

  • Page 73: Diagnostic Tools

    Run Site Survey Diagnostics Enabled Syslog Mode tools provided to assist the wireless LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. Run Site Survey Site survey is used to evaluate the facility coverage before certifying that an installation is complete.
  • Page 74 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Where: • 111111 – the last three octets of the on-air MAC address for a discovered AP. 22 – the signal strength for the specified AP. • 33 – the channel number of the specified AP.

  • Page 75: Solving Coverage Issues

    Diagnostic Tools Where: • i – index of selected AP (value will be from 0 to 3 inclusive) • bbbbbb – the last three octets of the BSSID for a discovered AP • sn – signal strength in –dBm • ch –...

  • Page 76: Diagnostics Enabled

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Diagnostics Enabled is used to evaluate the overall quality of the link between Diagnostics the handset, AP, and infrastructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways. Unlike...
  • Page 77 Diagnostic Tools Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) J i t t e r n n n n n L a s t R a t e n n n n n G a t e w y T y p e m n e m o...
  • Page 78 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP • Rate – one or more basic rates not supported • Full – AP can not handle bandwidth requirements • AthT – authentication timeout • AscT – association timeout • AthF – authentication failure •...

  • Page 79: Syslog Mode

    Diagnostic Tools Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP.
  • Page 80 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP All syslog messages will include: • Date and time (to 1/100th of second) since handset power on (The handset time is set when it is powered on to Jan-1 00:00.00 GMT adjusted. If it has obtained a time from the network time server, that time will display instead.)
  • Page 81 Diagnostic Tools Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds) Payloads late Payloads late rate (over last 5 seconds) Average jitter Audio error threshold exceeded Same as audio stats (Sent if payloads missed rate or payloads late rate exceeds 2%, or if...

  • Page 83: Certifying The Handsets

    Note any areas with excessive static or clarity problems and report it to a Polycom service engineer. The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs.
  • Page 84 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 2. Then, walk the site again, in ESSID mode, this time MyID Smry checking that every location has adequate coverage (there should be at least one AP stronger than -70 dBm in all areas) and has good channel allocation.

  • Page 85: Software Maintenance

    (for example, downloading from a website). Upgrading Handsets After software updates are obtained from Polycom, they must be transferred to the appropriate location in the LAN to update the code used by the handsets.

  • Page 86: Download Failure Or Recovery Messages

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Updating Code Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file.

  • Page 87: Troubleshooting

    Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.

  • Page 88: Configuration Problems

    SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation.

  • Page 89: Handset Status Messages

    Troubleshooting Handset Status Messages SpectraLink 8020/8030 Wireless Telephone status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages. Message Description Action Handset is not able to communicate None.
  • Page 90 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action Bad Config Some needed configuration parameter Check all required handset has not been set. configuration parameters for valid settings. Bad ESSID The handset is configured for “static Enter an ESSID in the configuration ESSID”...
  • Page 91 DHCP Error 4. The server offered the handset a lease that is too short. The minimum lease time is 10 minutes but Polycom Engineers recommend at least one- hour minimum lease time. The handset will stop trying. Reconfigure the server and power cycle the handset.
  • Page 92 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action DL Not On Sector Handset software download files are Download new software from the incorrect or corrupted. Polycom website per Software Maintenance. DO NOT POWER The handset is in a critical section of None.
  • Page 93 The problem should go away after about 30 seconds. Must Upgrade Handset software is incompatible with Download new software from the hardware. Polycom website per Software Maintenance. Net Busy x…x = AP MAC address. Try the call again later. xxxxxxxxxxxx Handset cannot obtain sufficient bandwidth to support a call;...
  • Page 94 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action Incorrect Security settings. Verify that all the Security settings in the handset match those in the APs. No Net Found x…x = AP MAC address. Check AP and handset network settings xxxxxxxxxxxx yy = AP signal strength.
  • Page 95 Check that all required software files missing. are on the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Polycom Technical Support. Press END The far end of a call has hung up. Hang up the near end.
  • Page 96 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Action Service Rej. The SpectraLink 8000 SVP Server has The handset will restart and attempt to rejected a request from the handset. re-register with the SpectraLink 8000 SVP Server, which should fix the problem.
  • Page 97 Troubleshooting Message Description Action Updating Code… Handset is downloading new software None. When the progress bar fills the into memory. The number icons at the display line the update operation is bottom of the display indicate which file complete on that file. number is currently being downloaded.

  • Page 99: Appendix A: Regulatory Domains

    Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Max. Power Limit 802.11 Mode...
  • Page 100 SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Domain Max. Power Limit 802.11 Mode Band Channels Countries Identifier Required? (peak power) g only Taiwan 2.4000 – 2.4745 GHz 1 – 11 b & b/g mixed 5.2500 – 5.3500 GHz 52 – 64 100mW (+20dBm) 5.4700 –...

  • Page 101: Index

    Index OAI Gateway ............29 OAI On/Off ............29 OAI Server IP..........29, 32 Access point Obstructions ............88 Coverage ............75 Out of range............87 Coverage test ............83 Access point, description ........13 Regulatory Domain ..........34 Restore Defaults ............37 Capacity ..............87 Checking code ............85 Customer Support Hotline ........4 Site Certification............83 SpectraLink Voice Priority (SVP) Description............9...

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