Page 1 ® Meeting Exchange Administration and Maintenance S6200/S6800 Media Server 04-602167 Issue 1 August 2007...
Page 2 Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative...
Page 3: Table Of Contents
Introduction ........Software Media Server (S6200) ......
Page 4 Adding Reservation Groups ......Setting up the Call Branding Table Using Reservation Groups ..4 Administration and Maintenance of the S6200/S6800 Servers...
Page 5 Storing Annunciator Messages ......S6200 ........
Page 6 Operator commands ......6 Administration and Maintenance of the S6200/S6800 Servers...
Page 7 Contents Digital Record/Playback (DRP) Files ......DRP Information in CODRs and Conference Reports ....Converting DRP Files to WAV Files .
Page 8 ........299 8 Administration and Maintenance of the S6200/S6800 Servers...
Page 9: Preface
TCP/IP protocols, and Linux commands. Contact a technical support representative if you require assistance with configuring system and audio conference settings or require in-depth training on using the S6200/S6800 Media Server or Avaya desktop products. Conventions...
Page 10: Related Documents
Release Notes S6200/S6800 Media Server 5.0 • Installing the S6200/S6800 Media Server 5.0 • Relational Database Guide 5.0 • User’s Guide Bridge Talk 5.0 • Administration and Configuration Guide for Multi Site 10 Administration and Maintenance of the S6200/S6800 Servers...
Page 11: How To Get Help
How to Get Help How to Get Help Information Telephone +1-877-742-8351 +1-877-742-8352 Web site http://www.avaya.com/support US and Canada Technical Support +1-800-242-2121 E-mail: MXCustomerSupp@avaya.com Fax: +1-978-677-5134 International Technical Support +353-1-207-5667 (CS700/CS780) +353-1-207-5666 (CS7000) E-mail: MXdubsupp@avaya.com International Meeting Exchange E-mail: MXSupport@avaya.com Technical Support...
Page 12 Preface 12 Administration and Maintenance of the S6200/S6800 Servers...
Page 13: Chapter 1: System Features
Support the Meeting Exchange applications for administration and maintenance. Software Media Server (S6200) The S6200, provides the media resources required for up to 300 ports of G.711 a-law or u-law. This configuration runs on a standard Linux host server. Issue 1...
Page 14: Hardware Media Server (S6800)
Note: Currently, the system is compatible with the Convedia Media Server. Note: Server Hardware The S6200 media server consists of a single 1U Dell™ PowerEdge™ 1950 server. Figure 1: ,Dell™ PowerEdge™ 1950 front view Figure notes: 1. Power button 2. NMI button used for troubleshooting 3.
Page 15: Audioconferencing Features
The S6200/S6800 can be configured for support operators, who can manage and monitor conferences alone or as part of...
Page 16: Unattended Conferences
PIN Mode — Specifies whether PIN code implementation is optional, whether non-unique PIN codes are required (all conferees enter same PIN code), or whether unique PIN codes are required (all conferee enter a different PIN code). 16 Administration and Maintenance of the S6200/S6800 Servers...
Page 17: Flex Conferences
Audioconferencing Features Flex Conferences Flex is a type of unattended, on-demand conference in which participants can join a conference directly. This “reservationless” conference uses a profile to keep track of all the selected conference features, such as Hang up or Name Record/Playback. Once the system administrator has defined the settings in a profile, participants can join Flex conferences on a first-come, first-served basis.
Page 18: Sub-Conferences
The S6200/S6800 can be configured to allow a conferee, a moderator, or both to convene a sub-conference from a main conference. Both conferees and moderators, however, can join a sub-conference regardless of which type of conference participant started the conference.
Page 19: How Participants Access And Exit A Sub-Conference
Audioconferencing Features The values for the Cross Ref fields and the values for the Conference ID fields for main and sub-conference CODRs are identical. This enables billing or auditing personnel to correctly associate sub-conferences with main conferences. The User Conf Type field in a sub-conference CODR identifies the conference as a sub-conference.
Page 20: Conference Scheduler
The Scheduler also enables to view and print scheduling reports, and purge expired conference information. See the Bridge Talk User’s Guide for Conference Scheduler details. 20 Administration and Maintenance of the S6200/S6800 Servers...
Page 21: Auto Blast
Conference Call Modes Auto Blast The optional Auto Blast feature provides blast-dial capability for moderators in unattended conferences. From the Conference Scheduler application, Auto Blast can be disabled, set for manual implementation, or set for automatic implementation. Manual implementation — The conference moderator enters *92 on the telephone keypad to initiate the blast dial.
Page 22: How A Conferee Is Placed In A Conference
Originator Dial Out (ODO) — A moderator dials out to a conferee during the conference. Automatic Blast—As soon as the moderator joins the conference, the system dials a pre configured blast list. Manual Blast—A moderator dials a pre configured list using DTMF commands. 22 Administration and Maintenance of the S6200/S6800 Servers...
Page 23: Dialing In To Conferees
Conference Call Modes Dialing In to Conferees The system provides three methods of processing conferee calls to the system: Direct — The system automatically routes incoming callers directly to a specified conference. No access code is required. Coded (Unattended) — The system requests that a caller enter a pre-specified access code to enter the conference.
Page 24 Once all video licenses are in use, subsequent callers join their conference in audio only mode. Tip: For information on configuring video channels for the S6800 media server, see: Tip: Meeting Exchange® 5.0 Configuring the S6200/S6800 Media Servers 24 Administration and Maintenance of the S6200/S6800 Servers...
Page 25: Chapter 2: Using The System Management Interface
Chapter 2: Using the System Management Interface Lists how to log in to the system’s management interface, the content and organization of management interface menus and options, and how to work with menus and options. It also describes how to create and manage login accounts (sign-ins) for Bridge Talk users. In this chapter you will gain an understanding of how system configuration options are organized in the System Management Interface menus and the keyboard operations for selecting and setting options.
Page 26: Menus And Options
The dcbmaint and dcbadmin logins provide read/write access to critical system CAUTION: settings. Avaya recommends that you change the default passwords for the logins to prevent unauthorized users from accessing these settings. Contact Avaya Customer Support for assistance. (Changing default passwords requires root access to the system’s Linux interface.)
Page 27 Working with the Management Interface Figure 3: Organization of Maintenance Menus and Screens Issue 1 August 2007...
Page 28: System Maintenance Options
System Administrator Options on page 29 for information on Administrator Menu settings. System Maintenance Main Menu System Maintenance Main Menu Network Configuration FDAPI Configuration LAN Configuration Administrator Menu Re-Initialization System Shutdown Transmission Level EXIT 28 Administration and Maintenance of the S6200/S6800 Servers...
Page 29 Working with the Management Interface Table 3 lists and describes System Maintenance Main Menu options. Table 3: System Maintenance Options Options Tasks Network Configuration Configure, manage, and view various network layer and physical layer network interface settings: Load Outbound Port Group. Load Inbound Port Group.
Page 30 Call Detail Records (CDRs) format. Conference Detail Records (CODRs) format. Call Routing parameters. Operator Configuration. Supervision Configuration. System Configuration. Timed Assist Configuration. Voice Messages. Warning Tone frequency for unattended conferences. 1 of 2 30 Administration and Maintenance of the S6200/S6800 Servers...
Page 31 Working with the Management Interface Table 4: System Administrator Options (continued) Option Task(s) File Management View, delete, and print various system files: Alarm Report CDRs CODRs Conference Reports Dial Lists LAN Statistics Logs Modify Logs Network Statistics Operator Printouts Operator Transaction Logs Polling Results Record/Playback Tag lists...
Page 32: Working With Menus And Screens
Use the keys. PAGE UP PAGE DOWN screens. Exit a menu or screen Press the key. (You are prompted to save or cancel any changes you have made to an editable screen.) 32 Administration and Maintenance of the S6200/S6800 Servers...
Page 33: Managing User Sign-Ins
Managing User Sign-Ins Managing User Sign-Ins A sign-in consists of a login name and a password created for a Bridge Talk user. The privilege level for a sign-in specifies which Bridge Talk resources that sign-in can use and what management interface menus the sign-in can access through Bridge Talk. Users with the higher-level sign-ins can access more resources than sign-ins with lower-level sign-ins.
Page 34 The system displays these prompts: Sign-In Name: Password: Telephone Number: 3. Enter values for: Sign-In Name. Sign-in names can be up to eight characters in length and can include only letters and numbers. Password. 34 Administration and Maintenance of the S6200/S6800 Servers...
Page 35: Viewing And Deleting Sign-Ins
Managing User Sign-Ins Tip: Do not use underscores (_), hyphens (-), spaces, or other special characters in Tip: the sign-in name or password field. Sign-in names and passwords are case-sensitive. For example, lee, Lee, and LEE represent three different sign-in names. You cannot use identical sign-in names, but different sign-in names can have identical passwords.
Page 36: Reservation Features
Flex call flow options that are set using a scheduler application. Table 7: Default Settings for Subscription Features Subscriber-based Feature Default Flex Status ENABLED ENABLED Mode Unattended FLEX Conference Type ONE-TIME DAILY 1 of 2 36 Administration and Maintenance of the S6200/S6800 Servers...
Page 37 Reservation Features Table 7: Default Settings for Subscription Features (continued) Subscriber-based Feature Default Flex Weekend <Hidden> Name/Telephone <Blank> Enter information. Participant Code and Moderator <Blank> Enter the codes. Code Conference Name <Blank> Use the conference name as profile name. Name Record / Playback (NRP) INDVL.
Page 38 Using the System Management Interface 38 Administration and Maintenance of the S6200/S6800 Servers...
Page 39: Chapter 3: Configuring The System
Configuring Translation Tables The S6200/S6800 Media Server relies on the information stored in text files to translate telephone numbers to Uniform Resource Indicator (URI) and vice versa. The first file, telnumToUri.tab is used when an operator dials out (ODO).
Page 40: Telephone Number To Uri Translation Table
“proxy server.” Note: The last entry in the file is always an asterisk (*). This is the default number that Note: the system dials when a number is not entered via DTMF. 40 Administration and Maintenance of the S6200/S6800 Servers...
Page 41: Configuration For Web Portal
Configuring Translation Tables Here is an example telnumToUri.tab file: #telnum to uri conversion table # note: 0000 entry is used to dialout operator TelnumPattern TelnumConversion comment "0000" sip:6352@10.221.10.111 Bridge "93????" sip:93$1@10.221.11.250 mediagateway sip:$0@10.221.10.111 Using the preceding example, during a conference, the participant presses the DTMF command to dial out, such as *1, followed by a phone number.
Page 42: Uri To Telephone Number Translation Table
URI that is not defined in the file. Note: Specify an operator dial in string in the URI to Telnum conversion table by using Note: this format for operator dial in strings: op<number>x<operator Channel number>@<ip address> 42 Administration and Maintenance of the S6200/S6800 Servers...
Page 43 Configuring Translation Tables Here is a sample UriToTelnum.tab file # request URI to telnum conversion table # This table converts the Request URI in the SIP INVITE # request to the appropriate value specified when a pattern # is matched. For example, if the request Uri was # "<sip:3333@10.220.10.4>"...
Page 44 Configuring the System 44 Administration and Maintenance of the S6200/S6800 Servers...
Page 45: Chapter 4: Configuring System-Wide Settings
Chapter 4: Configuring System-Wide Settings Describes how to configure various system-wide conference settings, how to configure annunciator delay, dial delay, disconnect notification, wink timeout, and line fault settings, how to set the system date and time, how to configure blast dial settings, and how to assign voice messages and tones to conference events.
Page 46 PIN Mode field in the below the Time Format field; when it is not installed, this space will be blank. 2. Page Down to see the next group of settings. 46 Administration and Maintenance of the S6200/S6800 Servers...
Page 47 System Configuration Figure 6: System Configuration Page 2 Configure values asesired. See r paramete 3. Configure parameter values as desired. See Table 11 for parameter descriptions. 4. Save (or cancel) your changes. Table 11: System Configuration Parameters Parameter Description System Name Displays the TCP/IP host name assigned to the system when system software is installed.
Page 48 You must re-initialize the system after setting this value to put it into effect (see System Re-Initialization page 128). OFF (default) — The system does not automatically generate real-time CDRs and CODRs. 2 of 16 48 Administration and Maintenance of the S6200/S6800 Servers...
Page 49 System Configuration Table 11: System Configuration Parameters (continued) Parameter Description Automatic Conf. Specifies whether the system automatically clears attended Clear conference settings when a conference ends. The system generates a CODR and a Conference Report for a conference only after that conference has been cleared. ON —...
Page 50 Note: Auto Extend Duration is disabled, regardless of this setting, if the External Passcode Validation (EPV) feature is enabled for the system. See Using External Passcode Validation on page 140 for more information on EPV. 4 of 16 50 Administration and Maintenance of the S6200/S6800 Servers...
Page 51 System Configuration Table 11: System Configuration Parameters (continued) Parameter Description Auto Extend Ports Specifies whether the system is able to allocate additional conferee ports (lines) to unattended conferences while they are in progress. OnDefault — The system attempts to allocate additional ports to accommodate additional conferees as required.
Page 52 3. Query the MessageLog table to find all overlapping security codes by using this command: Select * FROM ‘bridgedbo’.MessageLog WHERE MsgSrc = “p_ValAllRsrvtns” Refer to the Relational Database Guide for additional information on using DBACCESS and Stored Procedures. 6 of 16 52 Administration and Maintenance of the S6200/S6800 Servers...
Page 53 System Configuration Table 11: System Configuration Parameters (continued) Parameter Description Ignore DTMF Determines whether the system ignores DTMF commands entered Commands by conference participants. ON— The bridge ignores DTMF commands entered by conference participants, and will override any of the individual Conferee Mute and Conferee Gain settings.
Page 54 Startup Notify Time parameter to a non-zero value to ensure that the conference ID matches the confirmation number. This facilitates matching a conference reservation to the resulting CODR generated when the conference ends. 8 of 16 54 Administration and Maintenance of the S6200/S6800 Servers...
Page 55 System Configuration Table 11: System Configuration Parameters (continued) Parameter Description Starting Conf. ID Specifies the 12-digit starting number for system-assigned conference IDs. The default is 000000000001. The system increments IDs by 1 (000000000002, 000000000003, and so on). If you assign an ID using the scheduler or during a batch load process, that ID overrides the ID assigned by the system.
Page 56 Tip: This field was named “Conferee Mute” in earlier Tip: releases of the server. See the Bridge Talk User’s Guide for information on mute commands. 10 of 16 56 Administration and Maintenance of the S6200/S6800 Servers...
Page 57 System Configuration Table 11: System Configuration Parameters (continued) Parameter Description Sub Conferencing Specifies whether a conference participant can invoke a Mode sub-conference from a main conference by pressing *93 on their telephone keypad. If the system cannot fulfill a sub-conference request, it plays message 24, “This operation is currently unavailable.”...
Page 58 (Flex Only) does not save the passcode after the conference ends. For more information, see Appendix A in the Bridge Talk User’s Guide. 12 of 16 58 Administration and Maintenance of the S6200/S6800 Servers...
Page 59 System Configuration Table 11: System Configuration Parameters (continued) Parameter Description Save Roster Enable Specifies whether the system saves line-specific roster, or caller information, recordings to an audio file of combined recordings for the conference. See the Bridge Talk User’s Guide for details on scheduling roster recording for conferences.
Page 60 OFF (default)—The system will not create a User Transaction log. ON—The system writes caller DTMF and the system’s responses to a User Transaction log (text file). For additional information refer to Log Files on page 171. 14 of 16 60 Administration and Maintenance of the S6200/S6800 Servers...
Page 61 System Configuration Table 11: System Configuration Parameters (continued) Parameter Description DRP: Auto-gen Identifies whether the system automatically assigns names to filename recordings that are initiated by phone commands. OFF (default)—The system will not automatically assign a name to file recordings that were initiated by phone commands.
Page 62 DTMF Conf Hangup Determines if moderator can hang up their conference via DTMF ENABLED - Moderator can press ## to hang up conference DISABLED - DTMF conference hangup not available 16 of 16 62 Administration and Maintenance of the S6200/S6800 Servers...
Page 63: System Supervision
System Supervision System Supervision Supervision configuration specifies dial delay, annuciator delay, disconnect mode, and disconnect notification mode. Use this procedure to configure system supervision settings: 1. Select System Administrator Main > Configurations > Supervision Configuration. The system displays . Figure 7: Supervision Configuration Screen Figure notes: The Dial Delay and Wink Timeout settings are not supported for this release 2.
Page 64 This delay verifies dial tone. Valid time intervals range from 1 (default) to 5 seconds. Consult your phone network provider to determine the most suitable dial delay for your system. Note: Not supported in this release. Note: 1 of 3 64 Administration and Maintenance of the S6200/S6800 Servers...
Page 65 System Supervision Table 12: Supervision Configuration Parameters (continued) Parameter Description Disconnect Mode This setting determines how the system handles lines in attended conferences are disconnected from the far end (by the caller), and specifies whether an operator or the system puts disconnected lines back on hook.
Page 66 Incoming calls receive a ring, but the call is not answered. ON (default) — Faulted lines are taken off hook so that incoming calls receive a busy signal. 3 of 3 66 Administration and Maintenance of the S6200/S6800 Servers...
Page 67: Time-Sensitive Operator Assistance Configuration
Time-sensitive Operator Assistance Configuration Time-sensitive Operator Assistance Configuration The time sensitive operator help feature allows the administrator to establish time-based rules for delivering operator help to conference participants. You can configure up to forty-nine rules. To configure time sensitive operator help settings: 1.
Page 68: System Date And Time
Do not change the system date/time while conferences are active. This action WARNING: prevents the generation of valid CDRs and CODRs and can cause certain time-related conference features such as automatic hang-up and termination tones to work improperly. 68 Administration and Maintenance of the S6200/S6800 Servers...
Page 69 System Date and Time Consider the following before changing the system’s date and time: The system retains all configuration data, including the date and time, during power outages. If you select the System Date/Time option while conferences are active, the system displays a warning message and sounds a warning tone.
Page 70: Blast Dial Parameters
Delay parameter specifies the pause between blast dials.) Blast Delay The number of seconds (0 to 60) the system pauses before dialing the next group of channels in a blast dial. The default is 2 seconds. 1 of 2 70 Administration and Maintenance of the S6200/S6800 Servers...
Page 71 Blast Dial Parameters Table 14: Blast Dial Parameters (continued) Parameter Description Invalid Code The system response to conferees who enter an invalid access code or conferees who do not enter the digits within the time allowed. (The Scan Time parameter specifies the allowed time.) ENTER (default) —...
Page 72: Voice Message Configuration
Entry and Exit can be implemented on a per-conference basis using the Note: conference Scheduler’s Entry Tone and Exit Tone settings (see Chapter 8: Configuring Conference Scheduler on page 131). 3. Save (or cancel) your changes. 72 Administration and Maintenance of the S6200/S6800 Servers...
Page 73: Operator Audio Paths
Operator Audio Paths Operator Audio Paths Operator audio communication with the system is typically supported on FDAPI Operator channels (see Configuring the FDAPI on page 123). Under some circumstances (FDAPI limitations for a system with a single network trunk or a faulty FDAPI channel for example) you may have to transfer an operator’s audio path from an FDAPI channel to a revenue channel to maintain operator audio support for attended conferences.
Page 74 Channel parameter.) Note: Switching the operator audio path from an FDAPI Note: Operator channel to a remote channel (Y) does not “free” an FDAPI Operator channel configured for the system. 1 of 2 74 Administration and Maintenance of the S6200/S6800 Servers...
Page 75 Operator Audio Paths Table 15: Operator Configuration Parameters (continued) Parameter Description Channel Displays the FDAPI Operator channel or lets you specify a revenue channel number. This parameter displays the FDAPI Operator channel number if the Remote parameter is set to N. This parameter lets you enter a channel number from the available revenue channels on your system if the Remote parameter is set to Y.
Page 76: Flex Configuration Settings
Enter queue. Configure Scheduler On-Demand Pct. Enable Flex calls to be scheduled. On demand percentage must be at least 1 as Flex calls use on demand ports. 1 of 3 76 Administration and Maintenance of the S6200/S6800 Servers...
Page 77 Flex Configuration Settings Table 16: Flex Configuration Settings (continued) System Administrator Parameter / Setting Main Menu > Configure Scheduler Originator Dial Out The Unsecured setting enables leaders (ODO) = Unsecured to access available system channels for dial-outs. The All setting enables —or—...
Page 78 ¦ Flex Maximum Dial Out Digits : 12 ¦ ¦ Flex Leader Pin Modify : ENABLED ¦ ¦ NRP-Oper Timeout (Last Attempt): Conf ¦ ¦ ¦ ¦ ¦ +------ More-Next/Prev Page ESC to Exit ------+ 78 Administration and Maintenance of the S6200/S6800 Servers...
Page 79: Chapter 5: Configuring Channels And Call Routing
Chapter 5: Configuring Channels and Call Routing This chapter discusses configuration options for ports or channels that are not configured for operator audio (see Operator Audio Paths on page 73) or for FDAPI functions (see Configuring the FDAPI on page 123). This chapter additionally describes how to configure call branding for DNIS and DDI calls processed by the system’s Call Routing feature.
Page 80: Understanding The Portgroupsib.txt File
No conference code is necessary for ACS channels, nor is operator assistance required to place the lines in a conference. 80 Administration and Maintenance of the S6200/S6800 Servers...
Page 81 Establishing Port Groups Note: Bridge Talk refers to the autoconf setting as “ACS”. Note: When assigning conference numbers to unattended conferences, the system uses the first available (inactive) conference with the lowest conference number. To prevent conflicts on systems running both ACS and unattended lines, specify high-numbered conferences for ACS.
Page 82: Outbound Port Groups (Opg)
OPGs. Conversely, OPGs change whenever trunk provisioning or resource allocation changes. For example, if a dial out request fails because there is no available port, that OPG may be expanded to include more ports. 82 Administration and Maintenance of the S6200/S6800 Servers...
Page 83 Establishing Port Groups Tip: To ensure that dial-in participants are not inadvertently routed to FDAPI lines, do Tip: not include FDAPI lines in Outbound Port Groups. See Configuring the FDAPI page 123 Configuring the OPG is a two-part process: 1. Edit the Port Groups Configuration File (PortGroupsOB.txt). 2.
Page 84: Call Routing Configuration
Managing Annunciator Text on page 114 for information about the Flexible Annunciator Messages option. CallRouting Configuration +----Call Routing Configuration----+ ¦ ¦ ¦ Digit Parameters ¦ ¦ Flexible Annunciator Messages ¦ ¦ EXIT ¦ +----------------------------------+ 84 Administration and Maintenance of the S6200/S6800 Servers...
Page 85 Call Routing Configuration Call Routing Considerations for Operators Operators have additional considerations when a system uses DNIS/DDI. Be sure operators are aware of the following effects: When accessing a DNIS/DDI line from the Enter Queue, use the branded line name to provide a custom greeting and place the caller into the appropriate conference.
Page 86: Branding Calls Using Cbutil
DDI number with the wildcard character (?) last in a series. For example, 129? follows 1299. The last entry in the table consists entirely of wildcard characters. The number of characters in this entry corresponds to the number of DNIS/DDI digits specified in the Digit Parameters configuration. 86 Administration and Maintenance of the S6200/S6800 Servers...
Page 87: Adding Call Branding Entries
Branding Calls using cbutil Tip: The last entry in the call brand table always needs to be a wild card entry, ????, Tip: assigned to message number 208. This entry captures any wrong number and no company name specified, and its function is set to ENTER (the call is placed in the Enter Queue for operator assistance).
Page 88 (either hang-up or place caller in the Enter Queue). If the schedule is disabled, control passes to the wildcard entry. 2 of 3 88 Administration and Maintenance of the S6200/S6800 Servers...
Page 89 Branding Calls using cbutil Table 19: Call Branding Configuration Parameters (continued) Parameter Description l <"ln"> Optional line name to associate with the caller. The name may contain up to 20 characters. The name may appear in the line name field both on the operator display and in the CDR (see Working with CDRs and CODRs page 213).
Page 90: Modifying Call Branding Entries
DNIS for entry to remove. dnis <“ ”> Listing the Entries in the Call Branding Table You can display a single entry or all entries in the call branding table. 90 Administration and Maintenance of the S6200/S6800 Servers...
Page 91: Displaying A Single Call Branding Entry
Branding Calls using cbutil Displaying a single call branding entry Use the cbutil lookup parameter to display a single call branding entry. cbutil lookup <“dnis”> where <dnis> is the DNIS for entry to display. Displaying all call entries in the call brand table To display all of the entries in the call brand table: 1.
Page 92: Setting The Maximum Dnis Length System Configuration
Use the cbutil command without arguments to display a list of supported commands. cbutil To display help for a specific command, use the command name with the -help parameter. For example to obtain help for the add command, use this syntax: cbutil add -help 92 Administration and Maintenance of the S6200/S6800 Servers...
Page 93: Using Reservation Groups
Branding Calls using cbutil Using Reservation Groups The audioconferencing server supports up to 1000 reservation groups. This allows multiple conferences to be scheduled with the same conference code at the same time. Each DNIS will be associated with a specific reservation group. The default Reservation Group is 0. For example, if you wish to set up On Demand conferences for Acme Corporation, you can set up one conference using Reservation Group 1, one with Reservation Group 2, and one with Reservation Group 3.
Page 94 It is now possible to schedule all three Acme groups at the same time using the same conference codes. As long as each reservation uses a different Reservation Group, they can share the same conference codes. 94 Administration and Maintenance of the S6200/S6800 Servers...
Page 95: Chapter 6: Pinmanaging Annunciator Messages
Chapter 6: PINManaging Annunciator Messages Describes the annunciator message numbering system, considerations for using annunciators, how to configure tone and voice messages, how to manage annunciator text, and recommendations for optimizing annunciator performance. Introduction Annunciator messages are recorded voice messages installed on the system. Annunciator messages inform conferees about the status of conferences, greet conferees and announce their presence to other conferees, guide conferees through conference actions, and provide other types of circumstantial information.
Page 96: Prompt Sets
Table 20: Prompt Set Support Server Prompt Sets supported S6200 S6800 The directory structure on an S6200 or S6800 will look like this: /usr2/Prompts/Set0/messages/ /usr2/Prompts/Set0/numbers/ /usr2/Prompts/Set1/messages/ /usr2/Prompts/Set1/numbers/ /usr2/Prompts/Set2/messages/ /usr2/Prompts/Set2/numbers/...
Page 97: Installed Prompt Sets
Storing Annunciator Messages Storage of the annunciator message files is dependant on the system’s configuration. S6200 When the system is configured as a software media server the system stores the annunciator files in the /usr2/flexannun directory.
Page 98: S6800
Annunciators 254 to 300 are not pre configured. Annunciators 301 to 383 and 429 to 438 are used for Flex messages, but you can replace them with different messages that meet conference-specific requirements. 98 Administration and Maintenance of the S6200/S6800 Servers...
Page 99 Annunciator Messages Messages recorded through Bridge Talk are limited to a one minute in duration. Table 22: Annunciator Messages and Message Numbering File Message Message Number Number Welcome. You have reached the Audioconferencing System. After the tone, enter your conference security code, followed by the pound key.
Page 100 * to cancel. Conference playback has stopped. I’m sorry. The number you have entered cannot be used. Conference recording has been turned on. Conference playback has been turned on. 2 of 13 100 Administration and Maintenance of the S6200/S6800 Servers...
Page 101 Annunciator Messages Table 22: Annunciator Messages and Message Numbering (continued) File Message Message Number Number Enter the number of minutes to skip, starting at the beginning of the playback followed by the pound key or press the * key to cancel. You are currently the only participant in this conference.
Page 102 Re-entry to the main conference is now allowed. You are the only moderator in this conference. Please unlock the conference before joining the sub-conference. Your operator request has been cancelled. 4 of 13 102 Administration and Maintenance of the S6200/S6800 Servers...
Page 103 Annunciator Messages Table 22: Annunciator Messages and Message Numbering (continued) File Message Message Number Number Operator unavailable. Plays a list of dtmf commands available to moderators Plays a list of dtmf commands available to conferees You are being placed into conference in self mute mode. To unmute yourself, press *7.
Page 104 Participants will be announced when joining and leaving the conference with tones. To select name announce, press 1. To select tones, press 2. To select silence, press 3. To return to the previous menu, press star. 6 of 13 104 Administration and Maintenance of the S6200/S6800 Servers...
Page 105 To mute your line, press star 6. To unmute, press star 7. I’m sorry, your entry is invalid. Enter the valid digits followed by pound. Welcome to Avaya’s instant conferencing. Enter your conference code followed by pound. The conference has been locked by the leader.
Page 106 Your request will be answered by the next available operator. To cancel your request, press star 0. Your operator request has been cancelled. To change conference entry and exit announcement options, press 2. To return to conference, press star. 8 of 13 106 Administration and Maintenance of the S6200/S6800 Servers...
Page 107 Annunciator Messages Table 22: Annunciator Messages and Message Numbering (continued) File Message Message Number Number The conference will be allowed to continue after you disconnect. To set the conference to end when you disconnect, press star 8. The conference will end when you disconnect. To allow the conference to continue after you disconnect, press star 8.
Page 108 Your call will now begin. For operator assistance anytime during your call, press star zero. To mute your line press star six. To unmute press pound six. For more information, press star star. Recording... 10 of 13 108 Administration and Maintenance of the S6200/S6800 Servers...
Page 109 Annunciator Messages Table 22: Annunciator Messages and Message Numbering (continued) File Message Message Number Number You are being placed into a conference in muted mode. To stop conference recording, press star two. An Operator is requesting to join your locked conference. To allow Operator entry, press star seven to unlock your conference.
Page 110 Someone has joined the conference ... Virtual Link Line. Someone has left the conference ... Virtual Link Line. Virtual Link Line has entered the conference. Virtual Link Line has left the conference. 12 of 13 110 Administration and Maintenance of the S6200/S6800 Servers...
Page 111: Loading Prompts On To The S6800
Annunciator Messages Table 22: Annunciator Messages and Message Numbering (continued) File Message Message Number Number Conference gain is on Conference gain is off. Please stand by for Operator Help. The conference is in lecture mode. The conference is no longer in lecture mode. Your leader PIN has expired and must be changed now.
Page 112: Customizing Message Prompts
Customizing Message Prompts At installations of the hardware-based media servers, the audio prompts are stored locally on the media server. To customize audio prompts, the prompt files must be loaded onto the Media Server. 112 Administration and Maintenance of the S6200/S6800 Servers...
Page 113: Recording Messages
Customizing Message Prompts Note: The Convedia Media Server requires that the flexible annunciator messages be Note: stored in Microsoft wav format and be G.711, 8kHz sample rate, 16-bit resolution, mono, mu-Law files. These messages are saved with a file number and the .wav extension.
Page 114: Managing Annunciator Text
The Flexible Annunciator Messages option enables you to compose, edit, and save text versions of annunciator messages. You can compose a message script for a narrator to read for a message recording, or you can determine what messages are available on the system without 114 Administration and Maintenance of the S6200/S6800 Servers...
Page 115 Managing Annunciator Text having to listen to the messages. Verbatim text for default prerecorded messages is delivered with the system. However, the text for a message does not have to match its recorded version. You may want to abbreviate the text or insert keywords in the text that indicates when and why the message is played.
Page 116 Assign a label at the beginning of the text string to help find messages quickly, Tip: and type labels in capital letters to make them easier to spot. For example, ACME: “Welcome to the ACME sales meeting.” 3. Save (or cancel) your changes. 116 Administration and Maintenance of the S6200/S6800 Servers...
Page 117: About Annunciator Performance
About Annunciator Performance About Annunciator Performance At certain times, an annunciator resource may not be available to play a requested message. This can occur when system use is extremely heavy, when messages are long, or when many lines attempt to enter a conference within a short span of time. When this does occur, the system waits for an available annunciator and then plays the message.
Page 118 PINManaging Annunciator Messages 118 Administration and Maintenance of the S6200/S6800 Servers...
Page 119: Chapter 7: System Maintenance Options
Chapter 7: System Maintenance Options This chapter describes how to use the System Maintenance menu to set up the advanced configurations settings for the system. Note: Generally, you will not change the settings discussed in this chapter unless Note: special circumstances require it. System Maintenance Main Menu is the system’s interface to advanced configuration settings.
Page 120: Configuring Network Settings
Port Status on page 121 Load the Outbound Port Group Configuration on page 121 Load the Inbound Port Group Configuration on page 122 3. Save (or cancel) your changes. 120 Administration and Maintenance of the S6200/S6800 Servers...
Page 121: Port Status
Configuring Network Settings Port Status The Port Status screen displays the state of each line. Port Status +-----------------< Port 1 >----------------+ | Status: In Service LCNs: 1 - 24 | Lines: -------- -------- -------- +--------------------------------------------+ +-----------------< Port 2 >-----------------+ | Status: In Service LCNs: 25 - 48 | Lines: -------- -------- -------- +--------------------------------------------+...
Page 122: Load The Inbound Port Group Configuration
79 for information on configuring the file. Tip: If you receive an error when loading the Port Group configuration, check the Daily Tip: Log file for the current date to determine the source of the problem. 122 Administration and Maintenance of the S6200/S6800 Servers...
Page 123: Configuring The Fdapi
Configuring the FDAPI Configuring the FDAPI The FDAPI (Flexible Digital Auxiliary Port Interface) Configuration option enables you to configure up to 215 of the system’s digital phone channels as auxiliary channels to support music, dedicated links to other systems, and dedicated operator audio paths. Channels configured for FDAPI functions channels are not available as revenue channels.
Page 124: Specifying Flex-Dapi Channels
Digital Record lines do not use an FDAPI channel. Off-bridge Recording devices also do not use an FDAPI channel. They use revenue channels. Note: The S6200/S6800 does not support analog record/playback channels. 1 of 2 124 Administration and Maintenance of the S6200/S6800 Servers...
Page 125: About Configuring Link Channels
Set the Analog Music field to ON if you want to configure the system to support an analog music source from a device connected to the front-panel RCA jack. Note: The S6200/S6800 does not support analog music. 2 of 2 About Configuring Link Channels An FDAPI Link channel supports a dedicated telecommunication path to a Link channel on another system to integrate a conference hosted by one system with a conference on another.
Page 126: Configuring The System Hosts File
¦ localhost ¦ +------------------+ To modify a hostname entry in the hosts file, select Modify a Host. The system displays this screen. +-Modify a Host(s)-+ ¦ SQA ¦ ¦ localhost ¦ +------------------+ 126 Administration and Maintenance of the S6200/S6800 Servers...
Page 127 1.1 91/02/28 16:30:32 ccs Exp $" # Internet host table 127.0.0.1 localhost 192.168.12.25 sqa25.avaya.com sqa25 192.168.12.14 releng-sco711.avaya.com releng-sco711 CAUTION: Do not delete or modify the localhost entry in the hosts file. CAUTION: 3. Follow system prompts to save (or cancel) any changes you have made to the hosts file.
Page 128: System Re-Initialization
(Enter or press any other key to abort the re-initialization.) During the re-initialization, the system displays this message: System Shutdown in progress. Please stand by... The re-initialization process lasts approximately 3 minutes. 128 Administration and Maintenance of the S6200/S6800 Servers...
Page 129: System Shutdown
System Shutdown System Shutdown A system shutdown terminates system processes. To shut down the system: 1. Select System Maintenance Main > System Shutdown. The system displays the System Shut Down prompt. System Shut Down +-------System Shut Down--------+ ¦ ¦ ¦ ARE YOU SURE? (yes/NO): ¦...
Page 130 System Maintenance Options 130 Administration and Maintenance of the S6200/S6800 Servers...
Page 131: Chapter 8: Configuring Conference Scheduler
Except for the External Passcode Validation features, all unattended services described in this chapter are standard features. Contact your Avaya representative for more information on optional features. This chapter is organized as follows: Working with the Conference Scheduler on page 131 describes how to configure the Conference Scheduler.
Page 132 ¦ Flex Maximum Dial Out Digits : 12 ¦ ¦ Flex Leader Pin Modify : ENABLED ¦ ¦ NRP-Oper Timeout (Last Attempt): Conf ¦ ¦ ¦ ¦ ¦ +------ More-Next/Prev Page ESC to Exit ------+ 132 Administration and Maintenance of the S6200/S6800 Servers...
Page 133 Working with the Conference Scheduler 2. Set the required parameter values. Table 25 lists and describes the scheduler configuration parameters. 3. Save (or cancel) your changes. Table 25: Conference Scheduler Configuration Parameters Parameter Description Group Name This is a non-editable field with the value Schedule. Status Specifies whether or not the Conference Scheduler is used.
Page 134 Scan Attempts Specifies the number of times the system prompts for a code, 1, 2, or 3 (default) times. 2 of 6 134 Administration and Maintenance of the S6200/S6800 Servers...
Page 135 Working with the Conference Scheduler Table 25: Conference Scheduler Configuration Parameters (continued) Parameter Description Specifies whether or not the system disconnects all lines Auto Hang-up when the conference duration Enabled — The system disconnects all lines when a conference duration expires. All lines become immediately available, a feature especially important on a fully unattended system.
Page 136 10%, you can schedule 1100 lines. 0 (default) —The system allows Infinite conference overbooking. Note: Contact Customer Support for assistance with enabling the Overbooking feature and recommendations on setting the parameter. 4 of 6 136 Administration and Maintenance of the S6200/S6800 Servers...
Page 137 Working with the Conference Scheduler Table 25: Conference Scheduler Configuration Parameters (continued) Parameter Description On-Demand Specifies the percentage of the system lines available for Pct (%) On-Demand conferences, which are unattended conferences that can be convened on an ad hoc, first-come, first-served (Scheduler basis.
Page 138 #, into the Enter queue. 6 of 6 Tip: For instructions on using DTMF commands to change Flex conference settings, Tip: see Appendix A of the Bridge Talk User’s Guide. 138 Administration and Maintenance of the S6200/S6800 Servers...
Page 139: Configuring Warning Tones
Configuring Warning Tones Configuring Warning Tones You can specify how often warning tones sound during the last 15 minutes of an unattended conference to notify conferees that the conference is about to end. To implement this feature, set the Auto Hang-up and Warning Tones parameters to Enabled in the Scheduler configuration.
Page 140: Using External Passcode Validation
& Synchronization Conference Records System Memory Reservation database XML Document epv.dtd Note: The system creates daily log files of EPV events. See External Passcode Note: Validation Log on page 177 for more information. 140 Administration and Maintenance of the S6200/S6800 Servers...
Page 141: Validation Process
Using External Passcode Validation Validation Process When the first caller attempts to enter a conference by providing a passcode in response to a system prompt, the system requests validation of the passcode from the passcode database server. If the database server determines the passcode is valid, it confirms the request and uploads the conference information to the system, where it is stored in system memory.
Page 142 The Port the system connects to on the HTTP server. 80 is the default for HTTP. Timeout The amount of time in seconds to wait for a response from the EPV server. 1 of 2 142 Administration and Maintenance of the S6200/S6800 Servers...
Page 143: Validation Requests
Using External Passcode Validation Table 26: chdbased.reg Attribute Settings (continued) Attribute Description Connections The number of connections to open to the EPV server. Each connection handles a single EPV request. Requests are asynchronous , therefore several requests may be made without blocking call processing.
Page 144: Http Get Syntax
Host: [address from chdbased.reg] [empty line] For example: GET / epvtest?pc=97979&v=1.0&bn=spectel700&pt=1&an=6354&dn=6200&ct=9999 HTTP/1.0 Host: webmaster7 Where: This argument: Is set to this value: This argument: Is set to this value: Address webmaster7 /epvtest 6354 97979 6200 144 Administration and Maintenance of the S6200/S6800 Servers...
Page 145: Test Syntax
Using External Passcode Validation This argument: Is set to this value: This argument: Is set to this value: 9999 spectel700 Tip: Refer to rfc2616 for a complete description of the HTTP Request. All internet Tip: Request For Comments documents (i.e. RFCs) are available at www.ietf.org. Test Syntax For testing you may want to send a message to a dumb server—...
Page 146: Managing Leader Pins On Systems Configured For Flex
Configuring Conference Scheduler Example XML response using the epv.dtd <?xml version="1.0"?> <!DOCTYPE spectel PUBLIC "-//Avaya Inc//DTD for Avaya Conferencing Systems//EN" "spectel.dtd">  <spectel> <spectelSys700>...
Page 147 <leaderPinStatus>0</leaderPinStatus> <lpMin>3</lpMin> <lpMax>7</lpMax> The S6200/S6800 Media Server can send commands to the EPV server to update conference schedule data. The cmdURI parameter in the xmldatasource section of the /usr/dcb/dbase/ admin/chdbased.reg file defines the URI where EPV commands are sent. To construct EPV commands, you append the cmdtok parameter to an http request sent to the URI defined by cmdURI.
Page 148: Mandatory Billing Codes For Systems Configured With Flex
<forceAuxCode>=1 (Set this field to 0 to not require the billing code) If this field is set to 1, the leader will be disconnected if he fails to enter the billing code after three attempts. 148 Administration and Maintenance of the S6200/S6800 Servers...
Page 149: Stranded Participant Disconnect With Epv
Using External Passcode Validation Stranded Participant Disconnect with EPV On systems configured with EPV servers, the stranded participant feature can be enabled on a per conference basis for both Flex flow and default call flow conferences. When a single participant remains in a conference for a preconfigured number of minutes, the system plays a prompt to enter any DTMF key to keep the conference active.
Page 150: Validating Pin Codes Via A Web Browser
It is possible to use a web browser such as Microsoft Internet Explorer or Firefox Mozilla to send a get to the EPV server. The following is an example of a typical PIN code http get: http://135.35.55.99:8080/ pinQuery.xml?pin=5555&list=123456789&v=1.0&bn=conf_br_003 150 Administration and Maintenance of the S6200/S6800 Servers...
Page 151 Using External Passcode Validation Many of the query elements come from the EPV configuration as shown in Table 30 Table 30: Web PIN Code query Element Definition 135.35.55.99 pinURI field in <xmldatasource> section of /usr/dcb/ dbase/admin/chdbased.reg 8080 Port field in chdbased.reg pinQuery.xm pinURI field in chdbased.reg 5555...
Page 152 Configuring Conference Scheduler 152 Administration and Maintenance of the S6200/S6800 Servers...
Page 153: Chapter 9: Managing Files
Chapter 9: Managing Files This chapter describes how to work with system files using the file-management tools available from the management interface. It also describes procedures for managing files from the Linux command line interface. Introduction The system generates files and reports that include conference, system event, system configuration, and statistical data.
Page 154: Summary Of System File Summary
Acme No limit LAN Statistics Auto 0nLANsts .rpt 115LANsts.rp where n = operator # -1 Auto date .log Jul26.log 30 days Modify Log Auto-modify date .mod Oct13.mod 30 days 1 of 2 154 Administration and Maintenance of the S6200/S6800 Servers...
Page 155: System File Locations
Introduction Table 31: System File Summary (continued) File type Generation Filename Extension Example Retention Period EPV Log Auto date 20020109 30 days Network Auto date .t, where Jul26.3 30 days for Statistics t = trunk # (0 . each trunk .
Page 156 Operator configuration Binary: operator.dat Read/Write ASCII: operator.txt Read/Write System configuration Binary: system.dat Read/Write ASCII: system.txt Read/Write Network configuration Binary: network.dat Read/Write ASCII: network.txt Read/Write Scheduler confirmation Binary: confirm.dat Read/Write number 2 of 3 156 Administration and Maintenance of the S6200/S6800 Servers...
Page 157 Introduction Table 32: System Data File Names and Locations (continued) Directory Description File Format: Name Permission DTMF digit confirmation ASCII: sFlowDigits.reg Read/Write DTMF digit confirmation ASCII: Read/Write for systems configured flexflow_cfg.reg. for Flex The trunk number beginning with zero. First eight characters of the conference name. 3 of 3 To open the File Management Menu: 1.
Page 158: File Management Capabilities
File Type Delete Print View Alarm Report CODR Conference Report Configurations Dial List LAN Statistics Logs Modify Log Network Statistics Operator Printouts Operator Transaction Logs Polling Results Record/Playback Tag File Traffic Statistics 158 Administration and Maintenance of the S6200/S6800 Servers...
Page 159: Working With File Lists
Introduction Working with File Lists This section includes a few guidelines on working with the file lists displayed when you invoke any of the File Management menu options discussed in this chapter. The file list displayed on the screen is arranged in alphabetical order by column. Press E to return to the previous menu.
Page 160 The system displays a list of files, similar to the list shown in Figure Figure 11: Recorded File List 3. Select and delete the required files. 4. Save (or cancel) your changes. 160 Administration and Maintenance of the S6200/S6800 Servers...
Page 161: Printing Files
Introduction Printing files Use the File Management Menu’s Print option to print dial lists, logs, reports, and the following configuration files: cdrstyle.txt (call detail record style) channel.txt digits.txt operator.txt system.txt network.txt annmsg.txt and callbran.txt (on systems using the call routing feature) To print files: 1.
Page 162: Viewing Files
¦ ¦ Conference Reports Polling Results ¦ ¦ Dial Lists Record/Playback Files ¦ ¦ LAN Statistics Tag Files ¦ ¦ Logs Traffic Statistics ¦ ¦ Modify Logs User Transaction Logs ¦ +----------------------------------------------------+ 162 Administration and Maintenance of the S6200/S6800 Servers...
Page 163: Hard Disk Status
Introduction 2. Select a file category from the listed options. The system displays a list of files from the category, such as. +-View File-+ ¦ ¦ ¦ Apr02.cod ¦ ¦ Feb11.cod ¦ +-----------+ 3. Select a file from the list. The system displays the file.
Page 164: Canceling Print Jobs
The Display Printer Status option lets you monitor the system printer information, determine if the printer is online, and view jobs in the print queue. Figure 12 shows an example printer status display indicating five print jobs in the print queue. 164 Administration and Maintenance of the S6200/S6800 Servers...
Page 165: Disabling Print Jobs
Working with the Backup/Restore Menu Figure 12: Printer Status Screen Disabling Print Jobs The Disable Printer option lets you disable the system from sending print jobs to the system printer. When the system printer is disabled and you choose the system printer option when you print system files, the print job fails.
Page 166: Creating Back Up Files
When you backup files using the Backup menu option, the system backs the files to the /usr3/ BACKUPS/usr/dcb directory . This directory is the mount point for the secondary hard drive or the logical drive configured from the RAID 5 system) 166 Administration and Maintenance of the S6200/S6800 Servers...
Page 167: Restoring Filesfrom Backup
Working with the Backup/Restore Menu To backup files: 1. Select Administrator Menu > Backup/Restore > Backup. The system displays the Backupmenu. Backup +---------Backup----------+ ¦ ¦ ¦ System Configuration ¦ ¦ CDRS ¦ ¦ Dial Lists ¦ ¦ Logs ¦ ¦ Sign-Ins ¦...
Page 168: Saved Roster Audio Files
CDR and CODR format configurations. channel.txt Configuration settings for each channel. sFlowDigits.reg Acceptable DTMF digits for conferee and moderator touch-tone options. flexflow_cfg.reg Settings for in-conference DTMF commands and the Account Management menu. 1 of 2 168 Administration and Maintenance of the S6200/S6800 Servers...
Page 169: Dial Lists
Dial Lists Table 35: Configuration File Descriptions (continued) File Name Contents network.txt Configuration settings for T1/E1 cards. operator.txt Operator channel configuration settings. operatorhelp.txt Time sensitive operator help (Timed Assist) settings. PortGroupsOB.txt Outbound port group configuration file. rvh323.val RADVision H.323 stack configuration file used during voiptransport_h323 restart.
Page 170: Lan Statistics Report
For information on viewing LAN Statistics files and other files, see Viewing files on page 162. You can directly access LAN Statistics Report files from the /usr/dcb/lanstats directory. Figure 13 shows two portions of an example LAN Statistics report. 170 Administration and Maintenance of the S6200/S6800 Servers...
Page 171: Log Files
Log Files Figure 13: Sample LAN Statistics Report Screen Log Files The system automatically generates various log files. These include: System Log Modify Log External Passcode Validation Log Operator Transaction Logs For information on printing log and other files, see Printing files on page 161.
Page 172: System Log
Process normally shutting down.*/ Linux_mxsite1 2007-04-07 13:07:22 0000.0100 REPT AUTO /* init main.c 1491 Information <================ DCB SYSTEM RESTARTED ================>*/ Linux_mxsite1 2007-04-07 13:13:30 0001.0133 REPT AUTO /* maint dbmgr.c 188 Information System database updated*/ 172 Administration and Maintenance of the S6200/S6800 Servers...
Page 173: User Transaction Log
Log Files Note: The System Log files are generated using the Linux syslog utility. For more Note: information on this utility refer to the Linux manpages for syslogd(1M) and syslog.conf(4bsd). To view the manpages, at a Linux prompt type this: man 4bsd syslog.conf User Transaction Log User Transaction Logs track the user entered DTMF and the actions that occur to a user...
Page 174 <pid of syslog>" "kill -l —or— Restart the server. User Transaction Log Format The message format used by the syslog to display information is: <date> <time> <system id> <service name>: <application specific data> 174 Administration and Maintenance of the S6200/S6800 Servers...
Page 175 Log Files The <application specific data> format is: chan <nn> dtmf <xxx> chan <nn> move to conf <nn> chan <nn> play segment <xxx> chan <nn> disconnect with reason <xxx> Note: An ellipse (...) following the segment number indicates that there are multiple Note: segments for this log entry.
Page 176: Modify Log
— for example, Oct13.mod. The system stores a maximum of 30 modify log files, automatically deleting the oldest file as necessary. You can directly access Modified In-Progress logs from the /usr/dcb/modilog directory. 176 Administration and Maintenance of the S6200/S6800 Servers...
Page 177: External Passcode Validation Log
Log Files In the Example Modify Log File the first entry indicates a conference modification, while the second entry shows an additional modification. First, the code duration was increased to 75 minutes; later, the end time was extended to 5:00 PM. The “start time” shown for modified records represents the time the modification was made.
Page 178: Operator Transaction Logs
If you choose to print a transaction log, the log for the date you selected is sent to the printer. If you choose to view a transaction log, the Operator Transaction List screen (Figure appears listing the transactions according to the filtering criteria you specified. 178 Administration and Maintenance of the S6200/S6800 Servers...
Page 179: Specifying Filtering For A Operator Transaction View
Operator Transaction Logs Figure 15: Operator Transactions List Screen Specifying Filtering for a Operator Transaction View The Log Selection screen (Figure 14) lets you to specify the information you want to view from a transaction log. You can specify whether you want to view operator transactions for a single day, all days in a month, or all days for all months.
Page 180: Operator Commands
Table 37: Logged Operator Transactions Command Parameters Access/Dial Linenum; name; company; digits Access/Hangup Linenum Access/Next_Available Linenum Access/Next_Enter Linenum; seizetime Access/Place Linenum; confnum Access/Release Linenum Access/Transfer Linenum; number/Extension 1 of 6 180 Administration and Maintenance of the S6200/S6800 Servers...
Page 181 Operator Transaction Logs Table 37: Logged Operator Transactions (continued) Command Parameters Access/User_Selected Linenum Conference/AUX1 Confnum; aux1 Conference/AUX2 Confnum; aux2 Conference/ClearAll Conference Conference/EntryTone Confnum; entry tone = On/Off Conference/ExitTone Confnum; exit tone = On/Off Conference/Gain Confnum; gain = On/Off Conference/Hangup Confnum Conference/ID Confnum;...
Page 182 Confnum; secure allowed = TRUE/FALSE Conference/Play_Rec/Stop Confnum Conference/Transfer fromConf; toConf Debug_Mode Mode Fastdial/Blast Listname; confnum; startlinenum; annunciator Fastdial/Create Listname; accesscode Fastdial/Modify Listname; accesscode Fastdial/Remove Listname Help/Conf Confnum; helpreqtime Help/Individual Linenum; helpreqtime 3 of 6 182 Administration and Maintenance of the S6200/S6800 Servers...
Page 183 Operator Transaction Logs Table 37: Logged Operator Transactions (continued) Command Parameters Line/Aux1 Linenum; aux 1 Line/Aux2 Linenum; aux 2 Line/Aux3 Linenum; aux 3 Line/CallType Linenum; call type Line/CompanyName Linenum; company Line/Fault Linenum; mode = TRUE/FALSE Line/Hangup Linenum Line/Moderator Linenum; moderator = TRUE/FALSE Line/Mute Line/Mute linenumb = ;selfMute = TRUE/ FALSE;...
Page 184 Time; inProg Scheduler/Getsched Month; day; numItemsFound Scheduler/Getver VersionMajor; versionMinor Scheduler/Usage LinesAvail; linesEnt; opersAvail; confsAvail Scheduler/Lsconf Month; day; confirmNum; confID; confCode; confName; signinName; attended; onDemandLines; inProg; numItemsFound Scheduler/Conference/Purge SaveWeeks 5 of 6 184 Administration and Maintenance of the S6200/S6800 Servers...
Page 185: Digital Record/Playback (Drp) Files
30. However you can add a dedicated NFS server to the configuration to increase the recording storage space. Generally, The S6200 stores up to 770 hours of recordings. The S6800 stores up to 770 hours of recordings, but may store more when an external NFS server is configured with the server.
Page 186 /usr2/roster/<lcn number>. The media server is configured to mount this directory using NFS. Note: Recorded data, including the saved rosters (audio CDR), is stored in the format Note: that is native to the hardware media server. 186 Administration and Maintenance of the S6200/S6800 Servers...
Page 187: Drp Information In Codrs And Conference Reports
Digital Record/Playback (DRP) Files DRP Information in CODRs and Conference Reports The Record (REC) and Playback (PBK) fields in Conference Reports and CODRs differentiate between digital and analog record/playback features with the following codes: • OFF — Feature not applied •...
Page 188: Converting Drp Files To Wav Files
(The permissions you set may be different.) $ chmod -R 777 filename.wav 6. Copy the .wav file to a PC where you can listen to the conference recording using any multimedia program that plays .wav files. 188 Administration and Maintenance of the S6200/S6800 Servers...
Page 189: Traffic Statistics
Traffic Statistics Traffic Statistics Traffic Statistics files contain information about overall system usage, letting you view system activity and compare channels scheduled with the actual channels in use. The system generates statistics each day and updates the file every 15 minutes, listing minimum, maximum, and average counts for the following categories: System Capacity —...
Page 190: Managing System Files From A Remote Host
Using the Guest Account Use the guest account to log in to the system via rlogin or telnet and use Linux commands to view and manipulate files on the host system. 190 Administration and Maintenance of the S6200/S6800 Servers...
Page 191: Linux Commands Summary
Managing System Files from a Remote Host The account login name and default password are: Login: dcbguest Password: abc123 You can change the default Guest account password using the passwd command described in Table 38. Passwords must be at least six characters long with a minimum of two alphabetic characters and one numeric or special character.
Page 192: Remote Login And File Transfer
System Administrator Main menu and several other screens. It is an 8-character part number with a 2-digit revision number, for example: P/N: S0700103 Revision: 01 Tip: The following utilities are not available for remote access: ftp, telnet, rsh, and Tip: rsync. 192 Administration and Maintenance of the S6200/S6800 Servers...
Page 193: Registering Hosts To Use Rlogin And Rcp
8-bit character set such as the Asian or European character sets. [- l login] login is the name of the S6200/S6800 Media Server account to which you want to log in. (The current login name on your system is assumed if this option is waived.)
Page 194: Using Telnet
To use telnet, add the system’s name and IP address to the hosts file of your remote host(s). Consult the documentation of your TCP/IP software for proper setup. 194 Administration and Maintenance of the S6200/S6800 Servers...
Page 195 Managing System Files from a Remote Host The telnet commands use the following syntax (bracketed arguments are optional): telnet [-ec] [-8] [host [port]] Where: ‘c’ represents the character you wish to use as the “escape” [-ec] character. Default is tilde ‘~.’ Enables 8-bit transmission of data to facilitate communication [-8] with hosts using an 8-bit character set such as the Asian or...
Page 196: Using Rcp
Example: Copying database files from s1100_a to a remote Linux host, preserving dates and times. 1. Create a directory on the remote host for storing the database files (for example, /dbase). 196 Administration and Maintenance of the S6200/S6800 Servers...
Page 197: Using Ftp
Managing System Files from a Remote Host 2. Copy the files $ rcp -p -r dcbguest\@ss1100_a:/usr/dcb/dbase dbase The system displays the prompt to indicate that the file has been copied. 3. View the dbase directory using the dir command to verify the file copy. Because you used the -p argument in the rcp command, the dbase directory should contain subdirectories and files matching the dates and times of the files on the system.
Page 198 230 User dcbguest logged in. Remote system type is Linux. Using binary mode to transfer files. 250 CWD command successful. 6. Verify that you are in the correct directory by typing pwd. The system displays the current directory: 257 /usr/dcb/dbase/admin 198 Administration and Maintenance of the S6200/S6800 Servers...
Page 199 Managing System Files from a Remote Host 7. View files in that directory by typing The system displays the following message: 200 PORT command successful 150 Opening ASCII mode data connection for /bin/ls. The system then ists files: total 69 -r--r--r-- 1 root dcb Jun 30 08:14 annmsgs.txt...
Page 200: Additional Information About File Transfers
Thus, file names “ACME,” “Acme,” “acme” are unacceptable, but “ACME1,” “Acme2,” “acme3” are fine, and “acme1,” “acme2,” “acme3” are even better. 200 Administration and Maintenance of the S6200/S6800 Servers...
Page 201: Creating Files Off-Line For Downloading
Additional Information About File Transfers If your ftp package forces file names to upper-case, do not use ftp for transferring configuration files (files residing in /usr/dcb/dbase/admin) to the system. Creating Files Off-line for Downloading You can create selected files off-line and download them to the system using ftp or rcp. Applicable file types are tag files and dial lists.
Page 202: Copying Voice Files
Annunciator messages and digital record/playback files are digitally recorded voice files stored on disk. These files consume large amounts of disk space and require special handling to prevent fragmentation. Therefore, they must be stored in special voice file directories maintained by the system. 202 Administration and Maintenance of the S6200/S6800 Servers...
Page 203: About Mlcp
Additional Information About File Transfers Note: When S6200/S6800 Media Server is configured for use with an external Note: hardware media server, the procedures for copying voice files in this section will not apply. See Loading prompts on to the S6800 on page 111 LAN users have read-only access to voice directories.
Page 204: Starting Mlcp
1. Copy the voice files to the download directory on the destination host (/usr/dcb/flexannun or /usr/dcb/confrp). 2. Run mlcp to move the files to their appropriate voice file directory (/usr2/flexannun or /usr3/ confrp). The following example demonstrates this process. 204 Administration and Maintenance of the S6200/S6800 Servers...
Page 205: Managing The Pin Code Files
Managing the PIN Code Files Example: Transferring flexible annunciator messages from remote host s1100_a to remote host s1100_b using the local host. 1. From the local host, copy files from /usr2/prompts/set1/messages on s1100_a to /temp on the local host. $ rcp -p dcbguest\@s1100_a:/usr2/prompts/set1/messages temp 2.
Page 206: Pin Code File Format
N. Reserved for future use. ClientAddrLine4 Char(40) N. Reserved for future use. ClientMainPINCode Char(16) Y. Must be unique for non-NULL values. ClientMainPhone Char(40) ClientMainFax Char(40) N. Reserved for future use. 1 of 2 206 Administration and Maintenance of the S6200/S6800 Servers...
Page 207: Pin List File Format
Managing the PIN Code Files Table 41: PINs.txt File Format (continued) Field Type Required ClientEmail Char(30) N. Reserved for future use. LineAux1 Char(80) N. Reserved for future use. LineAux2 Char(80) N. Reserved for future use. LineAux3 Char(80) N. Reserved for future use. InsertTimet Integer in seconds...
Page 208: Copying The Files To The System
/usr/dcb/dbase/bridgedb/batchdata/ directory. 8. Type the command: ls-l to list files in the /usr/dcb/dbase/bridgedb/batchdata/ directory and verify that the files were copied. 9. Exit the FTP session. scp> quit 208 Administration and Maintenance of the S6200/S6800 Servers...
Page 209: Loading Pin Codes And Pin Lists To Into Bridgedb
Loading PIN Codes and PIN Lists to into Bridgedb Loading PIN Codes and PIN Lists to into Bridgedb Before you attempt to load PIN Codes or Pin Lists, verify that the pinlist.txt and pins.txt files are located in the /usr/dcb/dbase/bridgedb/batchdata/ directory on the system. See Copying the files to the system on page 208.
Page 210 Enter the character used as a delimiter for the column/field values [|]: 8. Press to accept the default. NTER The system displays this prompt: Batch loading started. This may take a moment so please be patient... Batch load was successful!. 210 Administration and Maintenance of the S6200/S6800 Servers...
Page 211: Unloading Pin Codes
Loading PIN Codes and PIN Lists to into Bridgedb Unloading PIN Codes You can use the batchunload_pins.sh to produce delimited ASCII files for the PIN List(s) and PIN Codes stored in the database. Follow this procedure to create the files: 1.
Page 212 Managing Files 7. Press to accept the default. NTER The system displays this prompt: Batch unloading started. This may take a moment so please be patient... Batch unload was successful!. 212 Administration and Maintenance of the S6200/S6800 Servers...
Page 213: Chapter 10: Managing Reports
Chapter 10: Managing Reports Describes how to configure, manage, view and print system reports. The system generates various reports that include conference, system event, system configuration, and LAN statistical data. You can view, print, and backup and restore system files using the system’s management interface tools.
Page 214: How The System Manages Detail Records
The system offers two methods for saving CDR and CODR files—text files or a relational database. For additional information on using the relational database method for detail records, refer to the S6200/S6800 Media Server Relational Database Guide. The remainder of this chapter will discuss using text files to manage detail records.
Page 215 Working with CDRs and CODRs Figure 17: Order of CDR and CODR Data Fields When you configure CDRs and CODRs for printing or viewing from the system’s management interface, you can specify the data fields you want included in each of four output styles (or formats).
Page 216: Configuring Cdrs
Use the CDR Configuration option to specify the content and format for the four CDR output styles. You do not have to configure every style, only the style(s) you plan to use for printing and viewing. 216 Administration and Maintenance of the S6200/S6800 Servers...
Page 217: Specifications
Working with CDRs and CODRs To configure CDRs: 1. Select Administrator Menu> Configurations > CDR Configuration. The system displays CODR Configuration, screen 1. There are four configuration screens, each with editiable fields for each CDR style. See Table 43 for configuration/output field specifications.
Page 218 Output Examples— Examples of data values showing the output format. Options — Configuration options presented on the configuration screen for including or excluding CDR fields in output styles. Description — Data value descriptions. 218 Administration and Maintenance of the S6200/S6800 Servers...
Page 219 Working with CDRs and CODRs Table 43: CDR Field Specifications Field Size Options Description Output Example Style Name Up to 15 Name of a CDR output style. The characters system stores four different CDR styles. You can rename all styles (no more than 15 characters) except the Auto CDR style.
Page 220 — SHORT (11 digits), MEDIUM (20 digits), LONG (40 digits), or OFF (0). (The phone number from which a caller actually dials is represented by the Calling Phone parameter.) 2 of 8 220 Administration and Maintenance of the S6200/S6800 Servers...
Page 221 Working with CDRs and CODRs Table 43: CDR Field Specifications (continued) Field Size Options Description Output Example Conf Name OFF, ON Name of the conference in which Sales mtg the line was included. The system name appears in the Conf Name field for the first entry in a CDR.
Page 222 Dial-in — Participant called in to the attended or unattended conference. ODO — An operator or moderator made the call or initiated the call (blast dial). Other possible values include: VLL, u_Blast, or any string. 4 of 8 222 Administration and Maintenance of the S6200/S6800 Servers...
Page 223 Working with CDRs and CODRs Table 43: CDR Field Specifications (continued) Field Size Options Description Output Example Disc. OFF, ON Code indicating the reason the Reason system disconnected a call. Valid codes include: 0 = Unknown 1 = Network 2 = Operator hangup 3 = Invalid code 4 = Code timeout 5 = Conference secured...
Page 224 The field is blank if the line was never accessed or was a dial-out call. 6 of 8 224 Administration and Maintenance of the S6200/S6800 Servers...
Page 225 Working with CDRs and CODRs Table 43: CDR Field Specifications (continued) Field Size Options Description Output Example Calling OFF, ON Phone number from which a caller 978-552-6222 Phone dialed in to the conference. Applies only to systems configured to collect ANI digits.
Page 226: Configuring Codrs
¦ Max User Count(4) ¦ ¦ Start Time(17) ¦ ¦ Conf Duration(8) ¦ ¦ Conf Minutes(8) ¦ ¦ Attended(U/A) (1) ¦ ¦ Status Info.(43) ¦ +---------------------- More-Next/Prev Page ESC to Exit ----------------------+ 226 Administration and Maintenance of the S6200/S6800 Servers...
Page 227 Working with CDRs and CODRs CODR Configuration, screen 2 +-----------------------------CODR Configuration------------------------------+ ¦ ¦ ¦ FIELD(size) STYLE 1 STYLE 2 STYLE 3 AUTO CODR ¦ ¦ ¦ ¦ Notes(60) ¦ ¦ Conf End Time(17) ¦ ¦ Contact Name(20) ¦ ¦ Contact Phone(20) ¦...
Page 228 Output Example— Examples of data values showing the output format. Options — Configuration options presented on the configuration screen for including or excluding CODR fields in output styles. Description — Data value descriptions. 228 Administration and Maintenance of the S6200/S6800 Servers...
Page 229 Working with CDRs and CODRs Table 44: CODR Field Specifications Field Size Options Description Output Example Style Name Up to 15 Name of a CODR output style. The characters system stores four different CODR styles. You can rename all styles (no more than 15 characters) except the Auto CODR style.
Page 230 Start Time OFF, ON Date and time the conference begins. mm/dd/yy- Start Time is rounded up to the nearest hh:mm:ss second, based on a 24-hour clock. e.g. 07/27/ 08:59:30 2 of 8 230 Administration and Maintenance of the S6200/S6800 Servers...
Page 231 Working with CDRs and CODRs Table 44: CODR Field Specifications (continued) Field Size Options Description Output Example Conf OFF, ON Period in minutes, (rounded up to the 1440 Duration nearest minute), between the first participant joining the conference and the last participant leaving the conference.
Page 232 OFF, ON Date and time the last participant leaves mm/dd/yy- Time the conference. It is recorded to the hh:mm:ss nearest second, based on a 24-hour e.g. 07/27/ clock. 10:00:00 4 of 8 232 Administration and Maintenance of the S6200/S6800 Servers...
Page 233 Working with CDRs and CODRs Table 44: CODR Field Specifications (continued) Field Size Options Description Output Example Contact OFF, ON Contact name entered for a conference Audie O. Name by a conference scheduler. Conference See the Bridge Talk’s Guide for details on entering contact name text to scheduled conference forms.
Page 234 Cross Ref ON, OFF A unique number the system assigns to a 000002163 main conference CODR and all sub-conference CODRs created from it to associate main conferences and sub-conferences. 6 of 8 234 Administration and Maintenance of the S6200/S6800 Servers...
Page 235 Working with CDRs and CODRs Table 44: CODR Field Specifications (continued) Field Size Options Description Output Example User Conf ON, OFF Indicates the type of conference: Type 0 — This conference is not a sub-conference or an intercept conference. 1 — This conference is a sub-conference convened from another conference.
Page 236: Multiple Codrs For One Conference Id
162, then use the additional steps in the following sections to complete the process. Printing and Viewing CDRs File Management menu options enable you to view and print CDRs. Figure 19 shows a sample Conference Report. 236 Administration and Maintenance of the S6200/S6800 Servers...
Page 237 Working with CDRs and CODRs To view or print a CDR: 1. Follow instructions for printing CDRs and other files provided under the heading, Printing files on page 161 and for viewing CDRs and other files provided under the heading Viewing files on page 162.
Page 238: Printing And Viewing Codrs
If you want to print the report, the system prompts you for a destination, the system or local printer. Upon making your selection the report prints to the selected destination. If you want to view the report, the system displays it. Figure 19 shows an example report. 238 Administration and Maintenance of the S6200/S6800 Servers...
Page 239: Printing Cdrs And Codrs With More Than 80 Columns
Alarm Report Figure 19: Conference Detail Record Screen (Short Format) Printing CDRs and CODRs with More than 80 Columns Because you can customize call detail records (CDRs) and conference detail records (CODRs) to include many fields, the number of columns a record contains may be over 80. This is not a problem when viewing files—the screen wraps CDRs and CODRs containing more than 80 columns over two or three lines, letting you view complete information for each call.
Page 240: Conference Reports
Conference start time (time the first participant entered the conference) Recorded file number (number of file used to store conference recording) Scheduled duration minutes (number of minutes between the conference’s specified start and end times) 240 Administration and Maintenance of the S6200/S6800 Servers...
Page 241: Printing And Viewing Conference Reports
Conference Reports Scheduled participants (number of lines reserved for a scheduled conference) Conference duration (interval between the first person joining the conference and the last person leaving the conference) Total conference minutes (the approximate sum of the line conference minutes, with a minimum of maximum participants minutes) Notes (information entered by the operator) Features status (ON/OFF for each of 11 conference features;...
Page 242 Use this screen to select a conference from a list of conferences for the selected day. Printing — Specify the destination printer, the system or local printer. Viewing — The report appears on the screen. 242 Administration and Maintenance of the S6200/S6800 Servers...
Page 243: Lan Statistics Report
LAN Statistics Report If you specify all conferences: Printing — Specify the destination printer, the system or local printer. Viewing — The report appears on the screen. The top portion of the Conference Report Screen lists CODR information, while the bottom portion lists individual line data from the CDRs associated with the conference.
Page 244 0 system errors during input 73705 packets delivered 192191 total packets sent 0 system errors during output 0 packets fragmented 0 packets not fragmentable 0 fragments created 0 PCBs failed connect due to bad source address 244 Administration and Maintenance of the S6200/S6800 Servers...
Page 245: Drp Information In Codrs And Conference Reports
LAN Statistics Report DRP Information in CODRs and Conference Reports The Record (REC) and Playback (PBK) fields in Conference Reports and CODRs differentiate between digital and analog record/playback features with the following codes: OFF — Feature not applied ANL — Analog feature applied DIG —...
Page 246: Real-Time Cdrs And Codrs
Managing Reports Real-time CDRs and CODRs The S6200/S6800 Media Server’s Auto CDR server (cdrland) is a mechanism for real-time transmission of Call Detail Records (CDR) and Conference Detail Records (CODR) across the LAN. The system sends records to a host as they are generated (that is, each time a line disconnects from the system (CDRs) or each time a conference empties and clears (CODRs).
Page 247: Record Format
Real-time CDRs and CODRs Note: It takes up to 45 seconds to re-establish a lost or broken connection. Note: Record Format Each Auto CDR record contains data specific to an individual call (CDR) and/or conference (CODR) on the audioconferencing system. When a record is sent across the LAN, this text string is prefixed by a code/date/sequence#/flags header.
Page 248: Retrieving Records
Technically, the client can reside on any host, including the S6200/S6800 Media Server (local host), but is more typically installed on a remote host. The program contains socket commands consisting of plain ASCII text and must be sent over a socket connection for processing.
Page 249 Real-time CDRs and CODRs The format of REQUEST_CDR_FILE is: struct request_cdr_file char cmd[2];// "01" char month[3];// MMM (e.g. "Jan") char day[2];// DD (e.g. "01") char seqnum[5];// NNNNN (e.g. "00012") char mode[1];// Y or N The format of REQUEST_CODR_FILE is: struct request_codr_file char cmd[2];// "02"...
Page 250: Checking A Connection
Listens for connection requests. <===== Requests connection. Verifies host in /etc/hosts file. =====> Establishes connection. Sends valid request. <===== Request Autocdr Mode flag = N Locates/transfers requested file. =====> Receives/stores data. 1 of 2 250 Administration and Maintenance of the S6200/S6800 Servers...
Page 251 Real-time CDRs and CODRs Table 45: Auto CDR Server Action and Remote Host Response (continued) Auto CDR Server... Remote Host... Reaches end of file. =====> Sends blank record (seqnum=99999, Sees blank record; throws away Data Valid flag = N) blank record; closes file. Waits for next command.
Page 252: Preparing For Real-Time Export
Consult your TCP/IP documentation for the location of the /etc/services file on your host system. Note: Avaya service personnel configure the Auto CDR option during system Note: installation. Contact them, if you have any questions; for example, if you need to change the TCP/IP port assignment.
Page 253: Appendix A: Moderator And Participant Touchtone Commands
Appendix A: Moderator and Participant Touchtone Commands This appendix lists Dual Tone Multifrequency Dialing (DTMF) commands that moderators and participants can press on a telephone keypad to manage a conference. Participants can use a subset of these commands. This appendix includes instructions on: Managing conferences using touchtone commands Managing flex conferences using touchtone commands Important:...
Page 254: Managing Conferences Using Touchtone Commands
To browse a list of touchtone commands for participants, see Table Note: Contact Avaya Customer Support to enable features listed with an asterisk (*): Note: - Request help menu - Requst roster...
Page 255 Managing conferences using touchtone commands Table 46: Default touchtone commands for moderators (continued) Press Feature Description Dial out by Moderator Dial While dialing out, the system accessing an temporarily removes the moderator open line from the conference. Available only after the moderator Return both presses *1 to access a line and dial moderator and...
Page 256 Moderator and Participant Touchtone Commands Table 46: Default touchtone commands for moderators (continued) Press Feature Description Start or stop a Digital Record/ The moderator can record a conference Playback conference digitally by pressing *2 (or recording from a Web-based application). If the system is configured to create filenames automatically, the system External Digital...
Page 257 Managing conferences using touchtone commands Table 46: Default touchtone commands for moderators (continued) Press Feature Description Toggle lecture Lecture The system plays a tone and then on or off places all participant lines in mute. Participants cannot unmute their individual lines while in lecture mode. Toggle self mute Mute Mutes or unmutes the line (if...
Page 258 Moderator and Participant Touchtone Commands Table 46: Default touchtone commands for moderators (continued) Press Feature Description Trigger an BlastDial Moderator presses *92 to initiate a unattended, blast dial out to numbers from a automatic preconfigured dial list BlastDial or reblast (if configured on the connecting bridge)
Page 259: Participant Touchtone Commands
Managing conferences using touchtone commands Table 46: Default touchtone commands for moderators (continued) Press Feature Description Associate a web Web ID Requests the ID of the web conference with conference running in conjunction with the audio the audio conference conference Extend or end Moderator The moderator can end the...
Page 260: Managing Flex Conferences Using Touchtone Commands
Moderator and Participant Touchtone Commands Table 47: Default touchtone commands for participants (continued) Press Feature Description Toggle self Mute Mutes or unmutes the line. mute on or off Note: Participants cannot Note: unmute their own lines if muted by an operator or by lecture mode.
Page 261 Managing flex conferences using touchtone commands If Change Conf Opt is scheduled for a conference, the system immediately prompts the leader to press 1 to start the conference. However, the leader can press 2 to change several conference options before the conference starts. After changing options, the leader can press 1 to start the conference.
Page 262: Managing Conferences Using Flex Touchtone Commands
Moderator and Participant Touchtone Commands Table 48: Default flex touchtone commands to modify conference settings (continued) Press Feature Description Change Leader Allow the moderator to change one Leader PIN for the conference. This passcode is stored in the conference record. Entry/Exit Prompt participants to state their names upon entering the conference.
Page 263 Managing flex conferences using touchtone commands Tip: To browse a list of flex touchtone commands for participants, see Table Tip: Table 49: Default flex touchtone commands for leaders Press Feature Description Request Help An operator can speak to all participants conference-wide at the same time.
Page 264 Moderator and Participant Touchtone Commands Table 49: Default flex touchtone commands for leaders (continued) Press Feature Description Disconnect the Moderator Dial (Continued) line and return to conference Disconnect the line continue dialing out Cancel request and return to conference Record the Unattended The leader can record an unattended conference...
Page 265 Managing flex conferences using touchtone commands Table 49: Default flex touchtone commands for leaders (continued) Press Feature Description Change Entry Tones/ The leader can change both tones to one Conference Exit Tones setting, such as Tones (or Message). Entry Tone & Note: Exit Do not select Tone &...
Page 266 Moderator and Participant Touchtone Commands Table 49: Default flex touchtone commands for leaders (continued) Press Feature Description Hear a private Roster The system temporarily removes the roll call during a requester from the conference and plays conference the names of the participants. Any single Stop playing the Ends the roster playback.
Page 267 Managing flex conferences using touchtone commands Table 49: Default flex touchtone commands for leaders (continued) Press Feature Description Start or join a Unattended After pressing 93 from a telephone subconference Subconference keypad, a leader can: Press a subconference number from 1 to 9, for example, 93, 7.
Page 268 Moderator and Participant Touchtone Commands Table 50 lists the default flex touchtone commands for participants. Table 50: Default flex touchtone commands for participants Press Feature Description Request Help An operator can speak to all conference-wide participants at the same time. This operator help command toggles on and off.
Page 269 Managing flex conferences using touchtone commands Table 50: Default flex touchtone commands for participants (continued) Press Feature Description Hear a list of DTMF Help Participants hear touchtone available commands that are available to touchtone participants only. commands Press any key to cancel. Start or join a Unattended After pressing 93 from a telephone...
Page 270 Moderator and Participant Touchtone Commands Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
Page 271: Appendix B: System And Log Messages
Appendix B: System and Log Messages Describes system messages, log message codes, Linux error message codes, and hardware error message codes. System Messages The following messages may appear across the top of the operator screen. The appropriate action for each situation is described. Table 51: System Messages and Recommended Responses Message Meaning...
Page 272 Someone is using the Delete obsolete digital minutes of digital record final 30-minute segment record files to free disk time! for digital record. Future space. digital record requests will be denied. 2 of 3 272 Administration and Maintenance of the S6200/S6800 Servers...
Page 273 System Messages Table 51: System Messages and Recommended Responses (continued) Message Meaning Action NOTICE: Disk Full. While a digital Delete obsolete digital Digital Record Stopped! conference record was record files to free disk in progress, the space. remaining disk space was consumed.
Page 274: 0000-0999: Status Messages
Minor/Non-Service Affecting Frame Limit/Slip Minor/Non-Service Affecting Limit/Bipolar Minor/Non-Service Affecting Violations Limit/CRC Minor/Non-Service Affecting Errors Alarm Location: “T1 Card N Board X” where N=1–3 and X=A–B; or “T1 Auxiliary Trunk” 1 of 7 274 Administration and Maintenance of the S6200/S6800 Servers...
Page 275 System Messages Table 52: Status Message Definitions (continued) Message Code Message Meaning 0104 %s alarm set on %s: %s Indicates a network (T1) alarm has been set. Variables are alarm type, alarm location (Trunk), and alarm classification.. Alarm Type Alarm Classification Red/Carrier Major/Service Affecting Yellow/...
Page 276 0123 Initiating network device cold restart Indicates that the network devices (trunks) in the system are being restarted. Cold indicates that the trunks will be re-initialized. 3 of 7 276 Administration and Maintenance of the S6200/S6800 Servers...
Page 277 System Messages Table 52: Status Message Definitions (continued) Message Code Message Meaning 0124 Initiating network device warm restart Indicates that the network devices (trunks) in the system are being restarted. Warm indicates that the current states of the trunk will not be affected.
Page 278 Indicates that insufficient DNIS digits have Status %d , Digits %d been collected. The channel, collection status (Timeout, Error), and digits collected are variables. 0151 Call Branding Database Updated. Database updated. 5 of 7 278 Administration and Maintenance of the S6200/S6800 Servers...
Page 279 System Messages Table 52: Status Message Definitions (continued) Message Code Message Meaning 0152 Socket connected to host ‘host-name’ at A LAN process has accepted a socket IP address IP-addr connection to host host-name at IP address IP-addr. 0153 Closing socket connection to host A LAN process is purposely closing a socket ‘host-name’...
Page 280: 1000-1999: User/Usage Messages
Message Code Message Meaning 1001 USAGE: %s <terminal %d Process was spawned with (1-%d)> insufficient command line arguments. 1003 USAGE: %s <display %d 1-10> Tells how to run %s from the command line. 280 Administration and Maintenance of the S6200/S6800 Servers...
Page 281: 2000-2999: Process Interface Messages
System Messages 2000–2999: Process Interface Messages Table 54: Process Interface Messages Message Code Message Meaning 2000 MakeNull/Add/Peek/Delete link list The specified software operation failure with respect to link lists failed. 2001 Cannot start/stop timer An attempt to start or stop a timer provided by the timer process or to create a queue for such timers failed.
Page 282 CDR file for that current day of MM/DD. last=NNNNN, indicates the last sequence number read from the CDR file and current=NNNNN, indicates the current sequence number received from the call handler to be sent next. 2 of 2 282 Administration and Maintenance of the S6200/S6800 Servers...
Page 283: 3000-3999: Linux System Error Messages
System Messages 3000–3999: Linux System Error Messages These are Linux directory, file, fork/exec, alloc, shm, lock, prio, rtalarm, and ipc errors. Table 55: Linux System Error Messages Message Code Message Meaning 3000 Cannot change to name directory The process cannot change to the specified directory.
Page 284 Cannot open shared database A process was unable to access the shared database. 3501 Rt_lock error A process was unable to lock itself into memory for quick response to external events. 2 of 3 284 Administration and Maintenance of the S6200/S6800 Servers...
Page 285 System Messages Table 55: Linux System Error Messages (continued) Message Code Message Meaning 3600 Cannot set real time priority An attempt to specify the priority of a process failed. 3700 Cannot set/cancel real time alarm A request for a real time alarm failed.
Page 286: 4000-4999: Hardware And Device Messages
4016 Cannot get/set DSP register for A request to the DSP driver to board %d read or write a register on the specified DSP board has failed. 1 of 6 286 Administration and Maintenance of the S6200/S6800 Servers...
Page 287 System Messages Table 56: Hardware and Device Messages (continued) Message Code Message Meaning 4019 Put_(in) active error An attempt to set a DSP node active or inactive has failed. 4020 Read_intr error The event process failed to read a interrupt message from the DSP driver.
Page 288 4115 DSP node %d test: Undefined The downloaded DSP test code response: 0x%d gave an undefined response to the specified test. 3 of 6 288 Administration and Maintenance of the S6200/S6800 Servers...
Page 289 System Messages Table 56: Hardware and Device Messages (continued) Message Code Message Meaning 4116 DSP Board %d cannot set MVIP An attempt to write the reference reference memory memory for the specified DSP board via the dual-port memory defining DSo time slots for use by the transmit PLD on the MVIP bus failed.
Page 290 DSP node %d: responded to %d During DSP testing, the specified at 0x%d DSP node responded to a write request that was intended for the specified DSP response node at the specified location. 5 of 6 290 Administration and Maintenance of the S6200/S6800 Servers...
Page 291: S6X00 Media Server Errors
S6x00 Media Server Errors Table 56: Hardware and Device Messages (continued) Message Code Message Meaning 4129 DSP node %d: reports a missing The specified DSP reported that it frame sync missed frame synchronization while performing other work. This is not a serious condition unless it happens repeatedly within the same second or two on the same DSP.
Page 292: Sip Utility Messages
Error Couldn't find the init process Key Meaning: Could not find the IPC message queue ID in processTable.cfg Corrective Either load a known good backup copy of processTable.cfg or manually edit it to Action: add the process 292 Administration and Maintenance of the S6200/S6800 Servers...
Page 293 S6x00 Media Server Errors Message: Error Creating IPC on start up : %s,strerror(errno) Meaning: Failed to create an IPC message queue. The message contains the error number which is defined in /usr/include/sys/errno.h Corrective Make sure the software is running as root.If you logged in as another user to Action: manually stop or start the software, you must first "su root".
Page 294: Init Messages
This is only an error if preceeded by a message saying a process ended (killed, aborted, exited, etc Corrective If a process is frequently restarting, it could be caused by: 1. Lack of some Action: resource, 2. A timeout, 3. Internal error. Restart the software 294 Administration and Maintenance of the S6200/S6800 Servers...
Page 295 S6x00 Media Server Errors Message: unable to start process=<%s> Meaning: The executable file for the process may not exist, or it may not be set to be executable, or you may have manually started the software as a normal user when you should start the software as "root".
Page 296 Meaning: A system error occurred when trying to determine why a process ended. Corrective Look up the error code in /usr/include/sys/errno.h. Then take the corrective action Action: implied by the error code. 296 Administration and Maintenance of the S6200/S6800 Servers...
Page 297 S6x00 Media Server Errors Message: Process %s id %d exited normally with exit status %d Meaning: A program exited with the specified code. Normally a zero means the program ended normally while a nonzero number means an error occurred. Corrective This message is only an error if a program ends when it is not expected to end.
Page 298 System and Log Messages 298 Administration and Maintenance of the S6200/S6800 Servers...
Page 299: Index
Index Index ..../usr3/confrp ..../usr3/confrp/ Symbols .
Page 300 ....callbran.txt destination of caller failing to enter code on time ....Calling Phone, CDR field 300 Administration and Maintenance of the S6200/S6800 Servers...
Page 301 Index ..... . destination of callers entering a valid code Participant ... destination of callers entering invalid codes star (*), commands, description of .
Page 302 ....XML configuration ..... Dial String Digital 302 Administration and Maintenance of the S6200/S6800 Servers...
Page 303 Index ..... logs ....modify logs .
Page 304 ....backing up files ..... viewing 304 Administration and Maintenance of the S6200/S6800 Servers...
Page 305 Index ....file format ....loading .
Page 306 Schedule code group ... scheduler features, defaults ....conference retention 306 Administration and Maintenance of the S6200/S6800 Servers...
Page 307 Index ....Subscription Features deleting ....... . Entrance Announcements printing .
Page 308 ....file format ....Web Portal Wink Timeout, supervision configuration parameter 308 Administration and Maintenance of the S6200/S6800 Servers...

This manual is also suitable for:

S6800

Avaya S6200 Administration And Maintenance

Preface

Audience

Conventions

Related Documents

How to Get Help

Chapter 1: System Features

Introduction

Server Hardware

Audioconferencing Features

Conference Call Modes

Chapter 2: Using the System Management Interface

Working with the Management Interface

Managing User Sign-Ins

Reservation Features

Chapter 3: Configuring the System

Configuring Translation Tables

Chapter 4: Configuring System-Wide Settings

Introduction

System Configuration

System Supervision

Time-Sensitive Operator Assistance Configuration

System Date and Time

Blast Dial Parameters

Voice Message Configuration

Operator Audio Paths

Flex Configuration Settings

Chapter 5: Configuring Channels and Call Routing

Establishing Port Groups

Call Routing Configuration

Branding Calls Using Cbutil

Chapter 6: Pinmanaging Annunciator Messages

Introduction

Prompt Sets

Annunciator Messages

Customizing Message Prompts

Managing Annunciator Text

About Annunciator Performance

Chapter 7: System Maintenance Options

Configuring Network Settings

Configuring the FDAPI

Configuring the System Hosts File

System Re-Initialization

System Shutdown

Chapter 8: Configuring Conference Scheduler

Working with the Conference Scheduler

Configuring Warning Tones

Using External Passcode Validation

Chapter 9: Managing Files

Introduction

Working with the Backup/Restore Menu

Saved Roster Audio Files

Configuration Files

Dial Lists

LAN Statistics Report

Log Files

Operator Transaction Logs

Digital Record/Playback (DRP) Files

Traffic Statistics

Managing System Files from a Remote Host

Additional Information about File Transfers

Managing the PIN Code Files

Loading PIN Codes and PIN Lists to into Bridgedb

Chapter 10: Managing Reports

Working with Cdrs and Codrs

Alarm Report

Conference Reports

LAN Statistics Report

Real-Time Cdrs and Codrs

Appendix A: Moderator and Participant Touchtone Commands

Managing Conferences Using Touchtone Commands

Managing Flex Conferences Using Touchtone Commands

Appendix B: System and Log Messages

System Messages

S6X00 Media Server Errors

Index

Quick Links

Related Manuals for Avaya S6200

Summary of Contents for Avaya S6200