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Avaya S8800 Maintaining

Avaya S8800 Maintaining

2u server for message networking
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Maintaining the Avaya S8800 2U Server
for Message Networking
Release 6.3
Issue 1
May 2014

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Summary of Contents for Avaya S8800

  • Page 1 Maintaining the Avaya S8800 2U Server for Message Networking Release 6.3 Issue 1 May 2014...
  • Page 2 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, written consent of Avaya can be a criminal, as well as a civil offense YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM under the applicable law.
  • Page 3 Documentation or on Avaya’s website at: http:// support.avaya.com/Copyright or such successor site as designated by Avaya. You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud “Toll Fraud” is the unauthorized use of your telecommunications...

  • Page 4: Table Of Contents

    .....................  10 Protecting against ESD damage Chapter 2: Server preparation and reinstallation.............. 11 .......................... 11 Overview ............ 11 Front view of S8800 2U server for Message Networking ........................ 12 Back of server ................ 13 Shutting down the Message Networking server ................ 13 Material codes for replaceable components Chapter 3: Removing and installing the server cover............ 15...
  • Page 5 Power supply AC LED lights up ...................... 64 Faulty power supply Chapter 12: Replacing a power supply................. 65 ......................  65 Removing a power supply ...................... 67 Installing a power supply May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 6 Server does not turn off .................. 75 Troubleshooting memory problems .............. 75 Memory displayed is less than memory installed .......... 75 Multiple rows of DIMMs in a branch are identified as failing Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 7: Chapter 1: Safety Information

    • After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. • Reinstall all covers correctly before returning the server to service. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 8: Safety Inspection

    Electrical safety rules Electrical current from power, telephone, and communication cables can be hazardous. To avoid any shock hazard, you must disconnect all power cords and cables. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...
  • Page 9 If an electrical accident occurs: • Use caution. Do not become a victim yourself. • Turn off power. • Send another person to get medical aid. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 10: Protecting Against Esd Damage

    • Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. • Verify that the ESD protective devices you use are ISO 9000 certified as fully effective. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 11: Chapter 2: Server Preparation And Reinstallation

    Chapter 2: Server preparation and reinstallation Overview This document contains maintenance tasks for an Avaya S8800 2U running Message Networking. Front view of S8800 2U server for Message Networking May 2014 Maintaining the Avaya S8800 2U Server for Message Networking...

  • Page 12: Back Of Server

    Serial connector System error LED (amber) System locator LED (blue) Power LED (green) Ethernet connector 2 Ethernet connector 1 Not applicable Not applicable System management Ethernet connector (IMM) Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 13: Shutting Down The Message Networking Server

    6. Unplug all AC power cords from the back of the server. Caution: You must physically unplug all AC power cords to completely remove power to the S8800 server. Do not open the server without first unplugging AC power. Material codes for replaceable components Component...
  • Page 14 Server preparation and reinstallation Component Material code RAID battery 700478753 Replacement Base FRU server 700479306 Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 15: Chapter 3: Removing And Installing The Server Cover

    3. If the server has been installed in a rack, slide the server out from the rack enclosure. 4. Push the cover-release latch back, and then lift it up. See the following figure. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 16: Installing The Server Cover

    Always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server. For more information, see Protecting against ESD damage on page 10. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...
  • Page 17 4. Press down on the cover-release latch to lock the cover in place. 5. Slide the server all the way into the rack until it latches. 6. Reconnect the external cables and power cords. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 18: Chapter 4: Replacing Memory Modules

    If you install quad-rank DIMMs or a combination of quad-rank DIMMs and dual-rank DIMMs, connectors 1, 4, 9, and 12 must be empty. The following figure shows the numbering sequence of the DIMMs. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 19: Removing The Dimm Air Baffle

    For proper cooling and airflow, replace the air baffle before you turn on the server. Operating the server with a missing air baffle might damage server components. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 20 5. Place your fingers under the front and back of the top of the air baffle and lift the air baffle out of the server. See the following figure. Maintaining the Avaya S8800 2U Server for Message Networking May 2014...

  • Page 21: Removing A Memory Module

    See the following figure. Important: Open and close the clips gently to avoid breaking the retaining clips or damaging the memory module connectors. Memory module May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 22: Installing A Memory Module

    1. Carefully open the retaining clips on each end of the memory module connector. See the following figure. Important: Open and close the clips gently to avoid breaking the retaining clips or damaging the memory module connectors. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...
  • Page 23 7. Replace the air baffle over the memory modules. Make sure all cables are out of the way. 8. Replace the PCI riser-card assembly 1, if you removed it. 9. Install the cover. 10. Reconnect the external cables and power cords. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 24: Installing The Dimm Air Baffle

    Protecting against ESD damage on page 10. Procedure 1. Align the DIMM air baffle with the DIMMs and the back of the fans. See the following figure. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...
  • Page 25 3. Replace PCI riser-card assembly 1. 4. Install the cover. 5. Reconnect the external cables and power cords. 6. Turn on the attached devices and the server. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 26: Chapter 5: Replacing A Pcie Card

    5. Grasp the riser-card assembly at the front tab and rear edge and lift it to remove it from the server. See the following figure. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...
  • Page 27 PCI riser-card assembly 2 PCI riser-card assembly 1 6. Place the riser-card assembly on a flat, static-protective surface. Next steps Remove the DIMM air baffle or PCIe card. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 28: Installing A Pci Riser-Card Assembly

    Align the back of the riser- card assembly with the guides on the back of the server. See the following figure. Maintaining the Avaya S8800 2U Server for Message Networking May 2014...
  • Page 29 2. Press down on the riser-card assembly. Make sure that the assembly is fully seated in the riser-card connector on the system board. 3. Install the cover. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 30: Replacing A Pcie Card

    Carefully grasp the card by its top edge or upper corners, and pull the card from the PCI expansion slot. See the following figure. PCIe card PCI riser-card assembly PCI card connectors Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 31: Installing A Pcie Card

    (1) from underneath the top of the riser-card assembly (3) and insert it in the end of the upper expansion slot (2) of the riser-card assembly. See the following figure. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 32 4. Perform any configuration tasks that are required for the PCIe card. 5. Install the cover. 6. Reconnect the external cables and power cords. 7. Turn on the attached devices and the server. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 33: Chapter 6: Replacing A Hard Disk Drive

    1. Press up on the release latch at the top of the drive front. See the following figure. Latch Handle 2. Push the handle on the drive down to the open position. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 34: Installing A Hard Disk Drive

    3. Make sure that the tray handle is in the open (unlocked) position. 4. Align the drive assembly with the guide rails in the bay. See the following figure. Maintaining the Avaya S8800 2U Server for Message Networking May 2014...
  • Page 35 LED remains lit during the rebuild process. The rebuild process takes approximately 30 minutes. An amber LED that remains lit indicates a faulty drive that you must replace. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 36: Chapter 7: Replacing The Dialogic Board

    Settings for D120JCTLSEW 12-port analog boards on page 38 Important: If you are replacing a 4-port analog port board with a 12-port board, contact the Avaya technical support. For information on how to remove or replace the dialogic board, see...

  • Page 37: D41Jctlsew Analog Port Board Diagram

    For more information on how to set the on-hook switch, see Message Networking Maintenance guide. D41JCTLSEW analog port board diagram The 4-port D41JCTLSEW analog port board is supported on the S8800 2U server. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking...

  • Page 38: Settings For D120Jctlsew 12-Port Analog Boards

    Use the SW1 switch, located at the top of the board, to set the hook- switch state. For more information on how to set the on-hook switch, see Message Networking Maintenance guide. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 39: D120Jctlsew Analog Port Board Diagram

    Dialogic port board settings D120JCTLSEW analog port board diagram The 12-port D120JCTLSEW analog port board is supported on the S8800 2U server. RJ14 connectors SW100 CT Bus connector PCI Bus connector Slot retainer bracket May 2014 Maintaining the Avaya S8800 2U Server for Message Networking...

  • Page 40: Chapter 8: Replacing The Raid Battery

    5. Squeeze the clip on the side of the battery to remove the battery from the battery carrier. See the following figure. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 41: Installing The Raid Battery

    2. Press the new battery onto the battery carrier until the clip on the side of the battery snaps into place. See the following figure. Battery Battery carrier May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 42 Replacing the RAID battery 3. Install the cover. 4. Reconnect the external cables and power cords. 5. Turn on the attached devices and the server. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 43: Chapter 9: Replacing An Avaya S8800 Server

    Chapter 9: Replacing an Avaya S8800 Server Reuse of hardware components in replacement servers When you replace the Avaya S8800 Server, you must reuse the following components: • DIMMs if more than two (4 GB capacity) • Redundant power supply if used •...

  • Page 44: Removing The Server From The Rack

    47. Removing the server from the rack Procedure 1. Turn off the server and all attached devices. 2. Label and disconnect all power cords and external cables. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 45: Installing The Server In The Rack

    2. Carefully lift the server and tilt it into position over the slide rails so that the rear nail heads on the server line up with the rear slots on the slide rails. See 2 and 3 in Figure May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 46 8. Insert the optional M6 screws in the front of the server when you move the rack cabinet or if you install the rack cabinet in a vibration-prone area. See Figure Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 47: Turning On The Server

    The power-on LED will stop blinking and stay lit. After you press the power button, the server takes approximately 5 minutes to initialize. Important: Avaya recommends that users not change the default uEFI/BIOS settings. Next steps See the specific product documentation for information on installing the operating system and software.

  • Page 48: Chapter 10: Light Path Diagnostics

    Important: Always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server. For more information, see Protecting against ESD damage page 10. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 49: Operator Information Panel

    Ethernet icon LED Ethernet activity LEDs These LEDs indicate that the server is transmitting or receiving signals on the Ethernet port that corresponds to the lit LED. Information LED May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 50: Accessing The Light Path Diagnostics Panel

    2. Pull down on the unit, so that you can view the light path diagnostics panel information. Maintaining the Avaya S8800 2U Server for Message Networking May 2014...
  • Page 51 The panel should be outside of the server for only a short time. The light path diagnostics panel must remain in the server when the server is running to ensure proper cooling. Related Links Light path diagnostics panel on page 52 May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 52: Light Path Diagnostics Panel

    The Reset button is in the lower-right corner of the light path diagnostics panel. Maintaining the Avaya S8800 2U Server for Message Networking May 2014...

  • Page 53: Troubleshooting Light Path Diagnostic Leds

    Ignore unless directed otherwise by Avaya. PS LED lights up The PS LED on the light path diagnostics panel lights up when power supply 1 or power supply 2 fails. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 54: Pci Led Lights Up

    1. Disconnect the server from the power source, and then reconnect the server to the power source and restart the server. 2. Report this error to your service provider for possible server replacement. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 55: Fan Led Lights Up

    1. Make sure that the DIMM configuration is supported. 2. Replace the DIMMs with a supported configuration. Related Links Sequence for populating DIMM connectors on page 18 May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 56: Nmi Led Lights Up

    The CNFG LED on the light path diagnostics panel lights up when a hardware configuration error occurs. This LED is used with the MEM and CPU LEDs. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 57: Cpu Led Lights Up

    Ignore unless directed otherwise by Avaya. DASD LED lights up The DASD LED on the light path diagnostics panel lights up when a hard disk drive fails or is missing. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 58: Raid Led Lights Up

    The following figure shows the LEDs on the system board. A lit LED on or beside a component identifies the component as the cause of an error. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...
  • Page 59 Slot 1 missing PCI riser card LED Microprocessor 1 error LED DIMM 1 through 8 error LEDs Unused Fan 1 error LED Unused Fan 2 error LED May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 60 Power channel E error LED AUX power channel error LED 240 VA error LED RAID riser-card LED System error LED Microprocessor 2 error LED DIMM 9 through 16 error LEDs Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 61: Chapter 11: Power Supply Leds

    Chapter 11: Power supply LEDs Power supply LEDs AC LED (green) DC LED (green) Power supply error LED (amber) May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 62: Identifying Power Supply Problems

    Server has no AC power All power supply LEDs are off when the server has no AC power. Troubleshooting steps Procedure 1. Check the AC power to the server. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 63: Error Led Lights Up For One Power Supply

    2. If the 240 V failure LED on the system board does not light up, replace the power supply. 3. If the 240 V failure LED on the system board lights up, replace the server. Related Links Power supply LEDs on page 61 May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 64: Faulty Power Supply

    Several LEDs and combinations of LEDs can indicate that a power supply is faulty. The following table describes these LEDs and LED combinations. Error Off or flashing Troubleshooting steps Procedure Replace the power supply. Related Links Power supply LEDs on page 61 Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 65: Chapter 12: Replacing A Power Supply

    1. If the server has only one power supply, turn off the server and peripheral devices and disconnect all power cords. If the server has two power supplies, you can replace one power supply while the server is running. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 66 4. Pull the power supply part of the way out of the bay, and then release the latch and support the power supply as you pull the power supply the rest of the way out of the bay. Next steps Install a power supply. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 67: Installing A Power Supply

    4. Grasp the handle on the back of the power supply and slide the power supply into the power- supply bay until it clicks. Make sure that the power supply connects firmly into the power supply connector. See the following figure. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 68 8. Make sure that both the AC LED and the DC LED on the power supply light up. Both LEDs light up when the power supply is operating correctly. Maintaining the Avaya S8800 2U Server for Message Networking May 2014...

  • Page 69: Chapter 13: Troubleshooting Hard Disk Drive, Power, Or Memory Problems

    3. If the LED lights up for a component that can be hot swapped, such as a hard disk drive or power supply, reseat the component and see if the alarm clears. If the alarm does not clear, replace the component. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 70: Hard Disk Drive Leds

    61 Hard disk drive LEDs on page 70 Operator information panel on page 49 Light path diagnostics panel on page 52 Hard disk drive LEDs Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 71: Troubleshooting Hard Disk Drives

    • If the green activity LED flashes and the amber status LED flashes slowly, the drive is recognized by the RAID controller and is rebuilding. • If neither LED lights up or flashes, check the hard disk drive backplane (go to next step). May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 72: Multiple Hard Disk Drives Fail

    • If the green activity LED flashes and the amber status LED does not light up, the drive is recognized by the RAID controller and is working correctly. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 73: Troubleshooting Power Problems

    LEDs can help you identify the problem. For other components, these LEDs are not useful. 5. Make sure that: • The power cords are correctly connected to the server and to a working electrical outlet. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...

  • Page 74: Server Does Not Start

    If the server restarts, reinstall the DIMMs, one pair at a time, to isolate the defective DIMM. Restart the server after installing each DIMM. Related Links System board LEDs on page 58 Server does not turn off Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

  • Page 75: Troubleshooting Memory Problems

    6. If the problem still exists, replace the server. Related Links Operator information panel on page 49 Multiple rows of DIMMs in a branch are identified as failing May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 76 7. Replace the failed DIMM. Repeat steps 5 and 6 until you have tested all removed DIMMs. 8. Replace the lowest numbered DIMM pair of those identified. Then, restart the server. 9. Repeat Step 8 as necessary. Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...
  • Page 77 ................removing ...............30 PCI LED ................54 PCI riser-card assembly installing ................28 LEDs removing ...............26 hard disk drive .............. power control button power supply ............61, troubleshooting ............. May 2014 Maintaining the Avaya S8800 2U Server for Message Networking Comments? infodev@avaya.com...
  • Page 78 SP LED ................system board LEDs ................58 TEMP LED ................55 troubleshooting required equipment ............69 turning off Message Networking server ....... turning on server ..............47 VRM LED ................57 Maintaining the Avaya S8800 2U Server for Message Networking May 2014 Comments? infodev@avaya.com...

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