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Avaya S8500 Manual
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Avaya S8500 Manual

Job aids for field replacements
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Job Aids for Field Replacements:
Avaya S8500 Media Servers
03-300529
Issue 1
June 2005

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Summary of Contents for Avaya S8500

  • Page 1 Job Aids for Field Replacements: Avaya S8500 Media Servers 03-300529 Issue 1 June 2005...
  • Page 2 • System administration documents Warranty • Security documents Avaya Inc. provides a limited warranty on this product. Refer to your • Hardware-/software-based security tools sales agreement to establish the terms of the limited warranty. In • Shared information between you and your peers addition, Avaya’s standard warranty language as well as information...
  • Page 3 A reorder tone is received. operations or procedures that could affect the operation of the Avaya attests that this registered equipment is capable of providing users equipment. If this happens, the telephone company will provide advance access to interstate providers of operator services through the use of notice in order for you to make necessary modifications to maintain access codes.
  • Page 4 Declarations of Conformity United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.
  • Page 5 Re-using the old hard drive ......Replacing the S8500 Media Server ......
  • Page 6 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later ....Required equipment ........
  • Page 7 Installing the new network interface card in the S8500 Media Server ..Replacing the fan unit (S8500 only) ......
  • Page 8 Assigning DHCP addressing ......Job Aid: Replacing the S8500 Compact Flash reader and card ..127 Removing the old card reader .
  • Page 9 If the hard drive in the failed media server is good, you can replace the blank hard drive in the replacement media server with the old hard drive. This job aid has different procedures for replacing the S8500 and S8500B media servers and is divided into two main sections:...
  • Page 10 If using the blank hard drive that comes with the media server, verify that you have the current license and Avaya authentication files to install on the replacement media server. Go to the Remote Feature Activation (RFA) Web site to get them (http://rfa.avaya.com).
  • Page 11 Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya S8500 Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server Library CD-ROM, 555-233-825 for details on the tasks.
  • Page 12 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Initial tasks for replacing an S8500/B Media Server reusing the original hard drive (continued) Task Description Back up the system files If the customer does not have a recent backup, you must back up the files so they can be restored later.
  • Page 13 Tasks to replace an S8500 Media Server Initial tasks for replacing an S8500/B Media Server reusing the original hard drive (continued) Task Description Disconnect the cable from Disconnect and label the cable from the Ethernet port the dual NIC (if used) on the dual NIC (if used).
  • Page 14 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Tasks for replacing an S8500 Media Server (continued) Task Description Remove the media server S8500, see Removing the S8500 media server from the rack from the rack on page 23.
  • Page 15 If you are not reusing the old hard drive, you must install the Linux operating system and Avaya Communication Manager on the blank hard drive, then restore the backed up system files to the media server. Follow the procedure in...
  • Page 16 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Using the blank hard drive Using this procedure means that you are not re-using the old hard drive. Final tasks for replacing an S8500/B Media Server using the blank hard drive Task Description...
  • Page 17 Final tasks Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued) Task Description Clear ARP cache on laptop From a DOS command line, type arp -d 192.11.13.6 and press Enter. Set Telnet parameters (if Use telnet to access the Linux command line. Type necessary) telnet 192.11.13.6 and press Enter.
  • Page 18 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued) Task Description Configure the network You must re-administer the Ethernet port connecting to parameters and verify the customer’s network.
  • Page 19 Final tasks Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued) Task Description Install software service You may need to install a software service pack. pack, if any For procedure details for an S8500, see...
  • Page 20 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued) Task Description Resolve alarms on the Under Alarms, click Current Alarms. Compare these media server against the recorded alarms from Checklist 2, step 4.
  • Page 21 Final tasks Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued) Task Description RSA only: Log into the RSA Open a browser on your laptop. Type 192.11.13.6 card and press Enter to log into the RSA.
  • Page 22 2 of 2 Replacing the S8500 Media Server When replacing a failed S8500 Media server, there may be several components that can be reused. These include the hard drive, Remote Supervisor Adapter (RSA), and network interface card (NIC), if being used. If these components are serviceable, we recommend that you remove them from the failed media server and install them in the replacement media server.
  • Page 23 Removing the cover of the S8500 media server For these steps see Removing and replacing the cover on the S8500 Media Server on page 24. 1. Set the media server down on a flat surface with an electrostatic mat.
  • Page 24 Reusing the S8500 media server’s hard drive If the hard drive in the failed S8500 media server is still good, then you want to reuse it in the replacement media server. Use the following process to swap the hard drives:...
  • Page 25 Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the hard drive of an Avaya S8500 Media Server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.
  • Page 26 Captive screw holding drive cage Drive cage Removing the hard drive from the replacement S8500 media server To remove the hard drive from the replacement S8500 media server. 1. Remove the cover from the replacement media server. See Removing the cover of the S8500 media server on page 23.
  • Page 27 Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the RSA board of an Avaya S8500 Media Server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the RSA board on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.
  • Page 28 Place one finger under the screw on the far end of the riser connector and one finger under the adapter support bracket near the captive screw and pull straight up, as shown in Figure Figure 3: Removing and replacing the Remote Supervisor Adapter (S8500 only) 0 -1 0 -2...
  • Page 29 Reusing the optional network interface card (S8500) If the optional network interface card (NIC) in the failed media server is being used and still good, then you want to reuse it in the replacement S8500 media server. Use the following process to swap the NIC.
  • Page 30 Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the hard drive of an Avaya S8500 Media Server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.
  • Page 31 Be sure that the NIC is completely and correctly seated in the PCI-2 expansion WARNING: slot of the S8500 Media Server. Incomplete insertion might cause damage to the system board or the NIC. 2. Position the faceplate so that it fits in the PCI-2 slot using the captive screw to hold it in place.
  • Page 32 7. Connect the power cord to the back of the media server. 8. Push back into place. See Quick Start for Hardware Installation: Avaya S8500 Media Server for more information on installing the S8500 Media Server in the rack and reconnecting all the cables.
  • Page 33 2. Confirm that the server’s Ethernet configuration settings are the same as before. Preparing the failed media server for shipment The following steps prepare the media server for return shipment to Avaya: 1. Insert the new hard drive from the replacement media server into the drive cage so that the...
  • Page 34 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later 2. Reinsert the four screws (two on each side) to attach the hard drive to the drive cage. 3. Reattach the flat ribbon cable (in two places) to the hard drive and CD-ROM drive.
  • Page 35 Expanded Procedures Figure 6: Connector panel on the Remote Supervisor Adapter h3msrsap LAO 071503 Figure notes: Clip ASM RS-485 RJ14 connector External power-supply connector Serial connector Power and error LEDs Ethernet RJ45 connector 2. Open a web browser to the RSA card and in the Address field, type 192.11.13.6 and press Enter.
  • Page 36 If the RSA is from the replacement server, type the default password. Otherwise, type the same password as the server. Press Enter. This RSA card is new to the S8500 Media Server and has not been configured for the customer. 16. On the Welcome window, click Continue.
  • Page 37 The following screen is optional; it only shows if there is something on the hard drive. 4. Select <Yes> and press Enter. The Select Release Version screen displays asking if you want to build Avaya Communication Manager. 03-300529 Issue 1 June 2005...
  • Page 38 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later 5. Select <OK> and press Enter to partition the hard drive and reformat the partitions. The program begins the installation process and reports the progress. These processes can take up to 20 minutes. When the media server is ready to reboot, the CD-ROM drive drawer opens.
  • Page 39 Expanded Procedures 4. Click on the software release loaded on the media server. A new window appears with a description of available service packs and links to download them. Use a telnet session to install the software service pack. 1. Click Start > Run to open the Run dialog box. 2.
  • Page 40 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Restoring the S8500 system files The following steps restore the system files. 1. Under Data Backup/Restore, click View/Restore Data. 2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up.
  • Page 41 Expanded Procedures 3. Click View. 4. Select the correct file (the most recent is at the top) and click Restore. 5. Click Status to view the Restore status. When the restoration is complete, the message Restore is finished displays. 03-300529 Issue 1 June 2005...
  • Page 42 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Verifying the S8500 media server configuration The following steps verify the configuration. 1. Under Server Configuration, click Configure Server to start the configure server process. 2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page.
  • Page 43 Reusing the optional network interface card (S8500B) on page 49 Powering down and disconnecting the S8500B media server To power down the S8500 B media server: CAUTION: Do not unplug a functioning server without stopping all processes first. Failure to CAUTION: do this will corrupt the hard drive.
  • Page 44 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Removing the S8500B media server from the rack To remove the S8500 B media server from the rack: 1. Label and disconnect all cables on the media server. 2. Loosen the two front thumbscrews on the media server.
  • Page 45 Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the hard drive of an Avaya S8500B Media Server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.
  • Page 46 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Removing the hard drive from the failed S8500B media server To remove the hard drive from the S8500B media server: 1. Press the release tabs on the bezel and pull the bezel away from the media server (see Figure 8: Removing/installing the hard drive (S8500B) on page 46).
  • Page 47 1 of the media server. It is presumed you already have performed the following tasks: Backed up to save data (see Initial tasks for replacing an S8500/B Media Server reusing the original hard drive on page 11). Powered down the media server (see...
  • Page 48 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later Figure 9: Removing/replacing the S8500B’s SAMP card indssamp KLC 101504 Figure notes: Loosen captive screw on SAMP Remove cable assembly from SAMP Remove riser-card assembly 48 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 49 Replacing the S8500B Media Server CAUTION: In the next step, do not pull too hard because the cable assembly is attached to CAUTION: the SAMP card. 2. Remove the riser-card assembly by holding the narrow (interior) part of the assembly with one hand and the other hand under the support bracket near the captive screw and pulling straight up (see Figure 9: Removing/replacing the S8500B’s SAMP card...
  • Page 50 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later CAUTION: Wear an antistatic wrist ground strap whenever handling the media server or its CAUTION: components. Connect the strap to an approved ground, such as an unpainted metal surface. See the job aid titled Approved Grounds for more information.
  • Page 51 7. Push back into place. See Quick Start for Hardware Installation: Avaya S8500 Media Server for more information on installing the S8500/B Media Server in the rack and reconnecting all the cables. Powering up the S8500B media server To power up the S8500B media server: 1.
  • Page 52 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later 3. Log into the media server after the startup to make sure that the installation is complete. 4. Check the original Ethernet configuration settings by selecting Server Configuration > Configure Server from the Maintenance Web Interface.
  • Page 53 S8500B media server in the failed server before returning the failed S8500B media server to Avaya. The following steps prepare the failed S8500B media server for return shipment to Avaya: 1. Position the hard drive on the drive tray and secure with the four screws.
  • Page 54 The following screen is optional; it only shows if there is something on the hard drive. 4. Select <Yes> and press Enter. The Select Release Version screen displays asking if you want to build Avaya Communication Manager. 54 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 55 This software service pack may or may not be call preserving. Use the browser to load the necessary service packs. 1. Open a browser on your laptop. 2. In the Address field, type http://support.avaya.com and press Enter. 3. Select Downloads then choose S8500Media Server. 03-300529 Issue 1 June 2005...
  • Page 56 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later 4. Click on the software release loaded on the media server. A new window appears with a description of available service packs and links to download them. Now use a telnet session to install the software service pack.
  • Page 57 Expanded Procedures Restoring the system files (S8500B) The following steps restore the system files. 1. At the Maintenance Web Interface, under Data Backup/Restore, click View/Restore Data. 2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up.
  • Page 58 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later 3. Click View. 4. Select the correct file (the most recent is at the top) and click Restore. 5. Click Status to view the Restore status. When the restoration is complete, the message Restore is finished displays.
  • Page 59 Expanded Procedures 2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page. 3. Select “Configure all services using the wizard.” 4. Click Continue through all the screens to verify that the configuration is complete and correct.
  • Page 60 Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later 60 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 61 Communication Manager > Product Support Notices. This job aid describes the steps required to replace the hard drive on an Avaya S8500 or S8500B Media Servers running Release 2.2 or later of Avaya Communication Manager. This job aid should be used only if a failure has occurred and it is determined that the hard drive should be replaced.
  • Page 62 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later If the customer is using SNMP for alarming, you will need to get the IP addresses and community names from the customer because the SNMP programming is not saved after the replacement.
  • Page 63 Tasks to replace the hard drive Tasks to replace the hard drive Tasks for replacing a hard drive on an S8500 Media Server Task Description Insert the software CD in the Push the button to open the CD-ROM drawer. Place the CD drive of the media server Communication Manager CD in the drawer and close it.
  • Page 64 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Final tasks You must install the Linux operating system and Avaya Communication Manager on the blank hard drive, then restore the backed up system files to the media server.
  • Page 65 Final tasks Final tasks for replacing a hard drive in an S8500 Media Server (continued) Task Description Set Telnet parameters (if Use Telnet to access the Linux command line by typing necessary) telnet 192.11.13.6 and pressing Enter. Type unset crlf and press Enter.
  • Page 66 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Final tasks for replacing a hard drive in an S8500 Media Server (continued) Task Description Restore the system files and Under Servers, click Software Version. Note the Release translations String data.
  • Page 67 Final tasks Final tasks for replacing a hard drive in an S8500 Media Server (continued) Task Description Resolve alarms on the media Under Alarms, click Current Alarms. Compare these server against the recorded alarms from Checklist 2, step 4. Clear any alarms that appear.
  • Page 68 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Final tasks for replacing a hard drive in an S8500 Media Server (continued) Task Description S8500 only: Set a timeout In the Welcome screen, in the Inactive session timeout value value field, select no timeout and click Continue.
  • Page 69 Replacing the hard drive Removing the hard drive from the S8500B media server To remove the hard drive from the S8500B media server: 1. Turn off the media server and peripheral devices. 2. Label and disconnect all external cables. 3. Remove the media server from the rack. 4.
  • Page 70 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Installing the hard drive To install the hard drive: 1. Position the hard drive on the drive tray and secure with the four screws. 2. Slide the hard drive into the media server (see...
  • Page 71 Replacing the hard drive Figure 13: Removing and replacing the cover on the S8500 media server d is h3mscaps LAO 070103 Figure notes: Captive screws on media server holding cover in place Removing the hard drive from the S8500 media server...
  • Page 72 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 8. Remove the four screws (two on each side) securing the hard drive in the drive cage and remove the hard drive. Figure 14: Removing and replacing the drive cage...
  • Page 73 6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit. Replacing the cover of the S8500 media server For these steps, see Figure 13: Removing and replacing the cover on the S8500 media server on page 71. 1. Place the cover onto the media server.
  • Page 74 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Installing the software To install the software: Note: Use a Telnet session to access the information on the CD. Note: 1. Type telnet 192.11.13.6 and press Enter to view the first screen.
  • Page 75 1. Open a browser on your laptop. 2. In the Address field, type http://avaya.support.com and press Enter. 3. Under the Technical Database listing (on the left side), click Communications Systems. 4. Under Communications Systems, scroll down and click S8500 Media Server. 03-300529 Issue 1 June 2005...
  • Page 76 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 5. Click on the software release loaded on the media server. 6. In the Software Downloads section, click on the desired software release. A new window appears with a description of available service packs and links to download them.
  • Page 77 Expanded Procedures Restoring the system files The following steps restore the system files. 1. Under Data Backup/Restore, click View/Restore Data. 2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up. 03-300529 Issue 1 June 2005...
  • Page 78 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 3. Click View. 4. Select the correct file (the most recent is at the top) and click Restore. 5. Click Status to view the Restore status. When the restoration is complete, the message Restore is finished displays.
  • Page 79 Expanded Procedures 2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page. 3. Select “Configure all services using the wizard.” 4. Click Continue through all the screens to verify that the configuration is complete and correct.
  • Page 80 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 80 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 81 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server Important: Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com and select Communication Manager > Product Support Notices. Introduction The S8500B Media Server (IBM x306 server) is equipped with the Server Availability Management Processor™...
  • Page 82 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server To power down the media server: 1. From the Maintenance Web Interface, click Shutdown Server. The Shutdown Server page displays. 2. Select Delayed. 3. Click on the Shutdown button at the bottom of the page.
  • Page 83 Removing and replacing the SAMP card Figure 15: Locating the media server cover’s captive screw h3dscapb KLC 093004 Figure notes: Media server cover’s captive screw 2. Slide the media server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.
  • Page 84 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server Figure 16: Removing/replacing the SAMP card indssamp KLC 101504 Figure notes: Loosen captive screw on SAMP Remove cable assembly from SAMP Remove riser-card assembly 84 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 85 Replacing the cover of the media server CAUTION: In the next step, do not pull too hard because the cable assembly is attached to CAUTION: the SAMP card. 2. Remove the riser-card assembly by holding the narrow (interior) part of the assembly with one hand and the other hand under the support bracket near the captive screw and pulling straight up (see Figure 16: Removing/replacing the SAMP card...
  • Page 86 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server Reconnecting cables After the media server is replaced and secured in the rack, reconnect the all but the power cable to the media server, SAMP, and modem. If you are unsure about the connections, see...
  • Page 87 After replacing the SAMP card, you must configure the SAMP before you use it. The SAMP comes loaded from the factory with Avaya defaults. 1. Check the Avaya support Website (http://support.avaya.com) for more recent firmware for the SAMP. 2. Download the newer firmware to your laptop.
  • Page 88 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server Note: Detailed information about configuring the SAMP card is in the Avaya Server Note: Availability Management Processor User Guide (03-300322). Media server connections This section explains the connections for...
  • Page 89 Media server connections Figure 19: S8500B Media Server, front view h2ms85bf KLC 091704 Figure notes: CD-ROM drive activity LED Hard disk drive activity LED CD eject button Power on LED Lit (not flashing): the media server is on. Flashing: the media server is turned off and still connected to an AC power source.
  • Page 90 Dual NIC (optional) RS-232 serial interface Connection to the customer’s network is through port 1 (Eth0) on the rear of the Avaya S8500B Media Server, using a standard CAT5 cable with RJ45 connectors on each end. The other end of the cable connects to an Ethernet switch (router) or hub.
  • Page 91 Media server connections If the S8500B Media Server has only one port network, connect it through the dual NIC. See Figure 21: CAT5 cables connected to a port on the rear of the Avaya S8500B Media Server page 91 for connectivity information.
  • Page 92 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server Figure 22: S8500B and SAMP connections and network interfaces Services laptop IP address: Reserved INADS server 192.11.13.5 (Services for IP: 10.1.2.2 Type: Static future use) Type: Static IP address: 192.11.13.6...
  • Page 93 Media server connections (Figure 23) for SAMP connections (Notes 5-8). Figure 23: Server Availability Management Processor rear connections h2ms85b2 LAO 101204 Figure notes: Mouse connector (not used) SAMP power supply Connection to customer’s network Connection to services laptop in nondedicated control network, or direct connection to gateway IPSI in dedicated control network Optional dual network interface...
  • Page 94 Ethernet interface mapping on page 116. Modem connections There is one modem on an Avaya S8500B Media Server configuration that connects to the USB port on the SAMP (see Figure 25: Modem connections on the Avaya S8500B Media Server page 95). Required options on the SAMP modem are set by Avaya defaults on the SAMP.
  • Page 95 Media server connections Figure 25: Modem connections on the Avaya S8500B Media Server h3msm85b KLC 093004 Figure notes: Modem Telephone line connecting the modem to the outside line (must be TouchTone, not rotary) USB cable connecting the USB modem to the USB port on the media server.
  • Page 96 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server Services access and logins Ports and protocols Services laptop access to the SAMP Logging in to the SAMP Logging in to the media server Ports and protocols Table 2 lists all the services access protocols available on the SAMP services laptop port.
  • Page 97 Services access and logins Table 3 lists all the services access protocols available on the SAMP services laptop port. Table 3: Services laptop access on the host Service Requested TCP Port Access Method Service Granted Services laptop Secure Shell access to host HTTPS Secure Web access to host Services laptop...
  • Page 98 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server Figure 26: Services laptop computer connected directly to the S8500B Media Server cadlsrv5 KLC 110104 Figure notes: Services laptop NIC adapter cable (if necessary) Network interface card (NIC) Black CAT5 cross-connect cable...
  • Page 99 Services access and logins Logging directly into the SAMP To log directly in to the SAMP: 1. SSH (TCP Port 10022) or HTTPS (TCP Port 10443) to IP address 192.11.13.6. For SSH, type ssh -p10022 192.11.13.6 and press Enter to get to the SAMP login. For HTTPS, in the web URL, type 192.11.13.6:10443 (the IP address and port of the SAMP Web pages) and press Enter.
  • Page 100 Job Aid: Replacing the SAMP on the Avaya S8500B Media Server 3. Log in to the system using the craft login. The SAMP home page displays. Logging in to the media server To log in to the media server: 1. Set up a ppp session by dialing into the modem.
  • Page 101 Job Aid: Replacing the SAMP power supply Note: This Job Aid applies to the Avaya S8500B Media Server only. Note: Important: Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com and select Communication Manager > Product Support Notices.
  • Page 102 Job Aid: Replacing the SAMP power supply 102 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 103 This document describes the steps required to replace an existing dual network interface card (NIC, Material ID 700284623) on the S8500 and S8500B Media Servers. The control network traffic from the server out to the dedicated customer LAN travels through the NIC.
  • Page 104 The wizard displays a new left-side navigation panel. 4. Select Set Identities. The Set Server Identities page displays. 5. Write down the Ethernet interface settings. You will use them again at Configuring the on page 114. 104 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 105 Backing up the media server Backing up the media server Note: When replacing the dual NIC in an S8500 or an S8500B Media Server Note: functioning as the Secure Services Gateway (SSG) for a Secure Access and Control (SAC) deployment, back up the SSG configuration. For information on how to backup the SSG configuration, see Secure Services Gateway (SSG) Maintenance Guide, 9-300174.
  • Page 106 Remove all power from the media server before starting this procedure. CAUTION: To remove the cover of the media server: 1. S8500B: loosen the captive screw on the back of the media server (Figure 106 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 107 Figure 27: Removing and replacing the cover on the S8500B Media Server h3dscapb KLC 093004 Figure notes: Captive screw on the S8500B media server S8500: see Figure 28: Locating the S8500 media server cover’s captive screws page 108. 03-300529 Issue 1 June 2005...
  • Page 108 Job Aid: Replacing the Avaya S8500 dual network interface Figure 28: Locating the S8500 media server cover’s captive screws d is h3mscaps LAO 070103 Figure notes: Server cover’s captive screws 2. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.
  • Page 109 2. Firmly pull the card out of its slot. Installing the new network interface card Depending on the S8500 server model, use one of the following procedures: Installing the new network interface card in the S8500B media server on page 109...
  • Page 110 Be sure that the NIC is completely and correctly seated in the PCI-2 expansion CAUTION: slot of the Avaya S8500B Media Server. Incomplete insertion might cause damage to the system board or the NIC. 2. Position the faceplate so that it fits in the PCI-2 slot using the captive screw to hold it in place.
  • Page 111 Press the NIC firmly into the expansion slot. Ensure that the NIC is completely and correctly seated in the PCI-2 expansion slot of the S8500 Media Server. Incomplete insertion might cause damage to the system board or the NIC. 2. Position the faceplate so that it fits in the PCI-2 slot using the captive screw to hold it in place.
  • Page 112 3. Finger-tighten the thumb screws on the back of the server. 4. Release the retaining tabs on the rails and slide the S8500 Media Server back into place on the data rack. 5. Locate the marked cable that you removed from the old NIC and plug it into the Ethernet 2 port, which is labeled “ACT/LINK A”...
  • Page 113 When the media server is back in service: 1. Check the LEDs on each port of the dual NIC for network activity: S8500B: see Figure S8500: see Figure Figure 31: S8500B rear panel dual NIC LEDs h3msble8 LAO 032405 Figure notes:...
  • Page 114 2. Click Continue through the review notices until you get to the Configure Server page with "Specify how you want to use this wizard" at the top. 3. Select Configure Individual Services and click Continue. The wizard displays a new left-side navigation panel. 114 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 115 Configuring the NIC 4. Select Set Identities. The Set Server Identities page displays. 5. Ensure that the Ethernet ports are mapped as they were before replacing the dual network interface (see Check Ethernet interface settings on page 104): Important: If you check the Ethernet interface mapping with the ifconfig command at the Important: server’s CLI, the ports will be different from those listed above.
  • Page 116 Release 3.0 For Release 3.0 use the Ethernet interface mapping in these two tables: For private/dedicated control networks use Table 4: Ethernet interface mapping (Release 3.0-private/dedicated network) on page 117. 116 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 117 For combined Control Network with the Corporate LAN use Table 5: Ethernet interface mapping (Release 3.0-combined control with corporate LAN) on page 117 Table 4: Ethernet interface mapping (Release 3.0-private/dedicated network) Interface S8500 media server S8500B media server Web display (physical Eth0-Control Network A Eth0-Control Network A port)
  • Page 118 Eth4-SAMP Ethernet port Testing connectivity to customer’s network To test network connections: 1. At the Web interface select Diagnostics > Ping. The Ping screen displays (Figure 33: Ping screen on page 119). 118 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 119 Ethernet interface mapping Figure 33: Ping screen 2. In the Host Name or IP address field, type in the host name or IP address of a computer on the network. 3. Click Execute Ping. 4. Verify that the ping was successful, indicating that the media server is connected to the customer’s network.
  • Page 120 Job Aid: Replacing the Avaya S8500 dual network interface 120 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 121 Job Aid: Replacing the USB modem Note: This Job Aid applies to the Avaya S8700 series and the Avaya S8500B Media Note: Servers only. Important: Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com and select Communication Manager > Product Support Notices.
  • Page 122 Job Aid: Replacing the USB modem 122 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 123 Job Aid: Replacing the IP Server Interface Note: This procedure applies to the Avaya S8700 series and the Avaya S8500 Media Note: Servers. Important: Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com and select Communication Manager > Product Support Notices.
  • Page 124 This step is important because any other values in these fields cause the Note: following steps to fail. 3. Connect to the services port on the IPSI circuit pack. 4. Log in to the IPSI circuit pack as craft. 124 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 125 Assigning DHCP addressing 5. Type set control interface ipaddr netmask and press Enter. 6. If required, set the gateway IP address (set control gateway gatewayIPaddr, where gatewayIPaddr is the customer-provided IP address for the gateway). 7. Type exit to exit the session. Do not reset the IPSI circuit pack at this time. Note: If you reset the IPSI, this procedure will not work, and the IP address of the IPSI Note:...
  • Page 126 Job Aid: Replacing the IP Server Interface 126 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 127 Job Aid: Replacing the S8500 Compact Flash reader and card Note: This Job Aid applies to the Avaya S8500/B Media Servers only. Note: Important: Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com and select Communication Manager > Product Support Notices.
  • Page 128 Job Aid: Replacing the S8500 Compact Flash reader and card Figure 34: Format PC Card page 3. Click on the Format button. The system asks whether you want to format the PC card (see Warning above). 4. Click on Yes to format the card.
  • Page 129 Communication Manager > Product Support Notices. This document contains information and procedures for replacing the Remote Supervisor Adapter (RSA) board in the Avaya S8500 Media Server. Detailed discussions of these topics follow: Backing up the RSA Backing up the Media Server...
  • Page 130 19-300174. Backing up the media server is not applicable for the SSG. Backup the RSA configuration before shutting down the S8500 Media Server. If it is not possible to backup the RSA at this time, locate the most recent RSA backup file before proceeding.
  • Page 131 Figure 36: Enter Network Password window 4. In the Enter Network Password window, enter the default login of craft and the unique password for the RSA assigned to this location. The password can be obtained from the Automatic Registration Tool (ART) website. 5.
  • Page 132 If the session times out unexpectedly, click Start New Session and Refresh. Note: 6. Click Continue to start the session. 7. Click Configuration File in the navigation pane. 8. In the Backup ASM Configuration section click, view the current configuration summary. 132 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 133 Figure 38: Backing up the ASM configuration 9. After verifying that the current configuration summary settings are correct, click Close. 10. Now you can see the Backup ASM Configuration window (Figure 38). 11. In the Backup ASM Configuration section click Backup. 12.
  • Page 134 Figure 39: Sever Welcome window 4. Accept the Avaya certificate by clicking Yes. 5. Log into the media server using the craft logon and the associated password (Figure 40: Logon window on page 135). 134 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 135 Figure 40: Logon window 6. Suppress alarm origination by clicking Yes. 7. Click Launch Maintenance Web Interface. 8. Select Data Backup/Restore > Backup Now from the navigation pane. 9. Select All data sets under the Data Sets heading. 10. Select one of the following backup methods: Email Local PC card 11.
  • Page 136 Complete the following steps to remove the cover of the Media Server: 1. Unscrew the two captive screws on the back of the media server, as shown in Figure 41: Captive screws on page 137. 136 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 137 Figure 41: Captive screws h3mscaps LAO 070103 Figure notes: Captive screws 2. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel. 3. Lift the cover straight up and move it away from the server. Replacing the ribbon cable The 20-pin ribbon cable connects the RSA to the server system board and is required for power and data transfer.
  • Page 138 Place one finger under the screw on the far end of the riser connector and one finger under the adapter support bracket near the captive screw and pull straight up, as shown in Figure 42: Removing the RSA from the riser connector on page 139. 138 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 139 To install the new RSA card in the media server: 1. Touch the static-protective package containing the adapter to any unpainted mental surface of the S8500 Media Server. Then remove the RSA card from the static-protective package. Avoid touching the components and gold-edge connectors on the RSA card.
  • Page 140 2. Slide the cover forward so the cover’s tabs slide into place under the top slots of the front panel. 3. Finger-tighten the thumb screws on the back of the server. 4. Release the retaining tabs on the rails and slide the S8500 Media Server back into place on the data rack. Connecting the cables to the RSA To connect the cables to the RSA: 1.
  • Page 141 Powering up the Media Server Complete the following steps if you want to start the server at this time: 1. Plug the power cord in the back of the server. 2. Press the Power Button located on the front on the right hand side. 3.
  • Page 142 8. Click Configuration File in the navigation pane. 9. In the Restore ASM Configuration section, click Browse. See Figure 44: Restoring ASM configuration on page 143 for an example of the restoring ASM configuration window. 142 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 143 After installing the new RSA board, you must ensure that its firmware version is compatible with the release of Communication Manager running on the S8500 Media Server. This might involve upgrading the RSA firmware to the latest version. Before that you must first use these two...
  • Page 144 2. Click Save. A Save As window opens. 3. Choose the location to save and file and a file name. Click Save. A confirmation window opens when the transfer is complete. 144 Job Aids for Field Replacements: Avaya S8500 Media Servers...
  • Page 145 Powering down the Media Server and RSA on page 135 to reseat the RSA. The RSA may be defective. The S8500 Media Server may be defective. Contact the TSO for verification and instructions. The ribbon cable might not be seated at either or both ends.
  • Page 146 141) or manually input the correct information. b. Generate an alarm to a test alarm by clicking Generate Test Alert. If the RSA has LAN connectivity, send an SNMP alert. Call the Avaya alarming group and verify the alarm was received.

This manual is also suitable for:

S8500b