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Océ | Error Messages and Troubleshooting
Low Ink
Replace the ink color indicated on the control panel and scan the new bottle's bar code.
Low Solvent
Refill the cleaning fluid (for 5500/6600-series inks) or capping fluid (for 440-series inks)
container.
No Paper
No media is present on the media supply roll. Install a new media roll.
If Problems Persist
6.1.2
If problems persist, perform the following actions as appropriate for the situation:
•
Check for media tears.
•
If the media does not load or has other problems related to installation, try
another roll of media.
•
If you just changed ink in the printer, review the procedures in the user's
manual and check for successful installation.
•
Try printing the configuration print or menu tree from the Test Prints menu.
•
If the printer is not receiving print jobs, check the SCSI cable/connections.
If you are still having problems, contact your Océ Display Graphics Systems service
representative.
Calling for Service
6.1.3
Trying to eliminate simple problems before calling your service representative is important,
but knowing when to call for service is also important. Without training, servicing the
printer yourself may cause further damage. When you have determined that a service call is
required, call as soon as possible. Have the following information ready:
1.
Printer model and serial number. They are located on the lower right panel at the
rear of the printer or through the About Printer menu.
2.
The type of computer or computer connection and operating system acting as the
print server.
3.
Error message displayed on the operator control panel, if any.
4.
The exact circumstances when the error occurred, such as during media loading,
printing, or maintenance.
6-2
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