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6
Troubleshooting
Overview
6.1
This section covers general problems that may occur with the printer. In many cases,
malfunctions that trigger system error messages are caused by human error, a system
malfunction, an interface cable malfunction, mechanical printer malfunction and/or
printer firmware failure.
User-Correctable Errors
6.2
User-correctable errors are problems that interfer with printing but do not shut down
the printer completely. Typically, these errors are problems that prevent starting a
printing job or that interrupt the current print. You should be able to fix user-
correctable errors without a service call. In most cases, the printer itself informs you
what is wrong by displaying an error message on the control panel. Check these
common error messages and apply the appropriate remedy.
No Power
The service should be a dedicated supply that is not susceptible to voltage fluctuations.
This service must be provided via an independent, double pole, fused circuit breaker
and a circuit ground (computer grade) located near the machine. The service should
meet all local and national standards for this type of installation.
The circuit breaker should be clearly labeled, indicating the On and Off positions, such
as '1' for On and '0' for Off. A suitable air gap should be maintained for safe electrical
isolation when in the Off position. The Arizona T220 printer relies on this service for
primary branch protection. If the printer is without power, check the local supply
voltage and verify that it is set correctly.
If Problems Persist
6.2.1
If problems persist, perform the following actions as appropriate for the situation:
•
Check for media or an underlay sheet that is buckling or sitting too high
on the table.
•
If you just changed ink in the printer, review the procedures in this
manual and check for successful installation.
•
Try printing the test print.
•
If the printer is not receiving print jobs, check the SCSI cable connection
to/from the PC.
10/16/03
6-67
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Table of Contents
Troubleshooting
