Ricoh SP 5200S Operating Instructions Manual page 110

5. Troubleshooting When Using the Scanner Function
Message
"Contains invalid
character(s). Please re-
enter."
"Could not send the data
because the PC timed out
before it was sent."
5
"Destinations to which
encrypted files will be sent
contain users without
certificates or with invalid
certificates. Check the
destinations."
"Destinations to which
encrypted files will be sent
contain users that could not
be verified by the
certificates. Check the
destinations."
"Entered user code is not
correct. Please re-enter."
108
Causes
The file name contains a
character that cannot be
used.
A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes
of time outs:
• Too many originals per
set.
• Misfed originals.
• Transmission of other
jobs.
The destination's S/MIME
certificates are invalid or
cannot be found.
S/MIME certificates are
valid, but the Certificate
Authority could not be found
for the destination.
You have entered an
incorrect user code.
Solutions
Check the file name specified at the
time of scanning. The file name
specified in the Sending Scan Files to
Folders function cannot contain the
following characters:
\ / : * ? " < > |
The file name cannot start or end with a
period ".".
• Reduce the number of originals,
and then scan again.
• Remove any misfed original, and
then scan again.
• Use Scanner Journal to check
there are no jobs awaiting
transmission, and then scan
again.
Contact your administrator.
Contact your administrator.
Check the authentication settings, and
then enter a correct user code.