Avaya Communication Manager Administrator's Manual page 252

Handling Incoming Calls
Note:
To minimize the number of digits that a user has to dial, first assign pickup groups
Note:
to Pickup Numbers 0 to 9.
- By assigning Pickup Numbers 0 to 9, all users only needs to dial a single digit (0 to
9) after the FAC to answer the call.
- If you assign a number greater than 9 (10 to 24) to any pickup group, all users must
dial two digits (00 to 24) after the FAC to answer the call.
Setting up flexible extended pickup groups
If you want members of a pickup group to answer calls for another pickup group, but you do not
want the other pickup group to answer your calls, set your system for flexible extended pickup
groups.
Flexible extended pickup groups still allow members of one or more individual pickup groups to
answer calls of another pickup group. However, the reverse scenario is not always true. With
flexible extended pickup groups, you can prevent members of one or more pickup groups from
answering the calls to another pickup group.
Flexible extended pickup groups allows more control over what pickup groups can answer calls
for other pickup groups. Unlike simple extended pickup groups, an individual pickup group can
be in multiple flexible extended pickup groups.
The system displays the Extended Group Number field on the Pickup Group screen only
when you set the Extended Group Call Pickup field on the Feature-Related System
Parameters screen to flexible. When you populate the Extended Group Number field on the
Pickup Group screen, you are associating, or "pointing," that pickup group to an extended
pickup group. By pointing to an extended pickup group, members of the pickup group can
answer calls made to any member of that extended pickup group.
A specific pickup group does not have to be a member of the extended pickup group that the
pickup group points to. To help clarify flexible extended pickup groups, see the
section.
!
CAUTION:
Before you administer what type of extended pickup group to use (none, simple,
CAUTION:
or flexible), be sure that your pickup group objectives are well thought out and
defined.
In this exercise, you will:
Set up the system for flexible extended pickup groups.
●
Assign a FAC so that users can answer calls.
●
Add or change pickup groups, and "point" a pickup group to an extended pickup group.
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252 Administrator Guide for Avaya Communication Manager
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