Avaya Communication Manager Administrator's Manual page 262

Handling Incoming Calls
Instructions
To set up our helpline hunt group:
1. Type add hunt-group next. Press Enter.
The system displays the
filled in with the next hunt group number.
Figure 98: Hunt Group screen
change hunt-group n
Calls Warning Threshold: ___
Time Warning Threshold: ___
2. In the Group Name field, type the name of the group.
In our example, type internal helpline.
3. In the Group Extension field, type the telephone number.
We'll type 1200.
4. In the Group Type field, type the code for the call distribution method you choose.
We'll type ucd-loa so a call goes to the agent with the lowest percentage of work time since
login.
Note:
The COS for all hunt groups defaults to 1. Therefore, any changes to COS 1 on
Note:
the Class of Service screen changes the COS for all your hunt groups. A COS
field does not appear on the Hunt Group screen.
5. Press Next Page to find the Group Member Assignments screen.
262 Administrator Guide for Avaya Communication Manager
Hunt Group
Group Number: 4__
Group Name: ____________________________
Group Extension: ________
Group Type:
TN:
COR:
Security Code: ____
ISDN Caller Disp: ________
screen. The Group Number field is automatically
HUNT GROUP
Night Service Destination: ____
Local Agent Preference?
Port: x Extension: ____
Port: x Extension: ____
Page 1 of X
ACD?
Queue? y
Queue Limit:____
Vector?
Coverage Path: ____
MM Early Answer?