Avaya Communication Manager Administrator's Manual page 269

What are vectors?
A vector is a series of commands that you design to tell the system how to handle incoming
calls. A vector can contain up to 32 steps and allows customized and personalized call routing
and treatment. Use call vectoring to:
play multiple announcements
●
route calls to internal and external destinations
●
collect and respond to dialed information
●
Tip:
The vector follows the commands in each step in order. The vector "reads" the
Tip:
step and follows the command if the conditions are correct. If the command
cannot be followed, the vector skips the step and reads the next step.
Your system can handle calls based on a number of conditions, including the number of calls in
a queue, how long a call has been waiting, the time of day, day of the week, and changes in call
traffic or staffing conditions.
Writing vectors
Writing vectors is easy, but Avaya recommends that you set up and test your vectors before you
use them across the system.
We'll write a vector to handle calls to our main number. It is the first vector so we'll use number
1.
Tip:
Use list vector to see a list of existing vectors.
Tip:
Before you start:
On the System-Parameters Customer-Options
●
Vectoring field is y. If not, contact your Avaya representative.
To provide announcements, you need an Announcement circuit pack. For more
●
information on the circuit pack, see the Hardware Description and Reference for Avaya
Communication Manager, 555-245-207.
Use one of the following:
●
- Tone Clock with Call Classifier - Tone Detector circuit pack.
- Call Classifier - Detector circuit pack.
Managing Vectors and VDNs
screen, ensure that the Basic Call
Issue 2.1 May 2006 269