Call Park; Call Pickup - Avaya Communication Manager Administrator's Manual

Managing MultiMedia Calling
Forwarding voice/multimedia calls
In Basic mode you can forward calls from either the telephone or the multimedia endpoint. To
forward a call from the multimedia endpoint:
1. At the PC's multimedia application, enter the call-forwarding feature access code (FAC)
2. Enter the forward-to number in the Dialed Number field on the endpoint software
3. Click the Dial button (or equivalent)
Note:
The PC multimedia software will probably respond with a message that the call
Note:
failed, since it does not recognize the FAC. In fact, Avaya Communication
Manager does receive the message, and forwards all multimedia calls addressed
to the 1-number.
If a call is forwarded from the telephone, the call converts to voice first. If using the multimedia
endpoint to forward, the calls arrive at the forwarded-to extension as a data call. Such calls
continue to ring until answered or abandoned, rather than follow a coverage path.
Users can forward calls from the multimedia endpoint using the call forward FAC. You can also
assign a call-forward button at the voice station to forward calls for the data endpoint. If a Basic
multimedia complex has console permissions, that user can forward calls for others by dialing
the FAC, the data extension, and then the forwarded-to number.

Call Park

A voice-terminal user can park any active call, voice or multimedia, and unpark the call from
another telephone. Users cannot park or unpark calls using multimedia endpoints.

Call Pickup

Members of a pickup group can answer an H.320 call using a telephone after the call has been
converted to voice. This is true for standard or directed call pickup.
Consult
After a call is converted to voice, consult can be used when transferring or conferencing the call.
378 Administrator Guide for Avaya Communication Manager