Avaya Communication Manager Administrator's Manual page 179

Two-wire DCP compatibility
●
The console is compatible with two-wire DCP circuit packs only, not four-wire DCP circuit
packs.
Headset volume control
●
The console can now control the volume of an attached headset.
Noise expander option
●
The console has circuitry to help reduce background noise during pauses in speech from
the console end of a conversation. This option is normally enabled.
Support for Eurofont or Katakana character set
●
The console can show the Eurofont or Katakana character set. Administration of these
character sets must be coordinated with the characters sent from Avaya Communication
Manager.
Avaya PC consoles
The Avaya PC Console is a Microsoft Windows-based call handling application for Avaya
Communication Manager attendants. It provides an ideal way to increase your productivity and
to better serve your customers.
PC Console offers all the call handling capabilities of the hardware-based Avaya 302 attendant
console with a DXS module, plus several enhanced features and capabilities. The enhanced
features provide you with the ability to see up to six calls at once, and to handle all calls more
efficiently.
PC Console also provides a powerful directory feature. You are able to perform searches,
display user information, including a photo. You are able to place a call immediately from the
directory.
And, because PC Console resides on a Windows-based PC, you are able to use other software
applications at the same time. If a call comes in while you are in another application, you are
able to handle it immediately.
For more information about the Avaya PC Console, contact your Avaya account team or
representative.
SoftConsole IP Attendant
The SoftConsole is a Windows-based application that can replace the 302B hard console. The
SoftConsole is similar to PC Console, but it performs call answering and routing through a PC
interface via IP. For more information, contact your Avaya account team or representative.
Attendant Consoles
Issue 2.1 May 2006 179