Setting Up Night Service - Avaya Communication Manager Administrator's Manual

Setting up Night Service

You can use night service to direct calls to an alternate location when the primary answering
group is not available. For example, you can administer night service so that anyone in your
marketing department can answer incoming calls when the attendant is at lunch or has left for
the day.
Once you administer night service to route calls, your end-users merely press a button on the
console or a feature button on their telephones to toggle between normal coverage and night
service.
There are five types of night service:
Night Console Night Service — directs all attendant calls to a night or day/night console
●
Night Station Night Service — directs all incoming trunk or attendant calls to a night service
●
destination
Trunk Answer from Any Station (TAAS) — directs incoming attendant calls and signals a
●
bell or buzzer to alert other employees that they can answer the calls
Trunk Group Night Service — directs incoming calls to individual trunk groups to a night
●
service destination
Hunt Group Night Service — directs hunt group calls to a night service destination
●
Setting up night station service to voice mail
The night station service (also known as Listed Directory Number (LDN) Night Service) sends
calls directed to an LDN to voice mail when the system is in night service.
Instructions
What is described below is a common setup; however, you can use a regular extension in this
field, but it will not follow coverage.
Note:
You can use a dummy hunt group (one with no members) or an exported station
Note:
with a coverage path. The instructions below use a hunt group.
To set up a night station service to voice mail:
1. Type add hunt-group next. Press Enter.
The system displays the Hunt Group screen.
Setting up Night Service
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