Adding Call Pickup - Avaya Communication Manager Administrator's Manual

Adding Call Pickup

Users might need to answer a call that is ringing at a nearby desk. With Communication
Manager, a user can answer a call that is ringing at another telephone in three ways:
Use Call Pickup. With Call Pickup, you create one or more pickup groups. A pickup group
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is a collection, or list, of individual telephone extensions. A pickup group is the way to
connect individual extensions together. For example, if you want everyone in the payroll
department to be able to answer calls to any other payroll extension, you can create a
pickup group that contains all of the payroll extensions.
A user extension can belong to only one pickup group. Also, the maximum number of
pickup groups might be limited by your system configuration.
Using their own telephones, all members in a pickup group can answer a call that is ringing
at another group member telephone. If more than one telephone is ringing, the system
selects the extension that has been ringing the longest.
Use Extended Call Pickup. With Extended Call Pickup, you can define one or more
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extended pickup groups. An extended pickup group is the way to connect individual pickup
groups together.
There are two types of extended pickup groups: simple and flexible. You administer the type
of extended pickup groups on a system-wide basis. You cannot have both simple and
flexible extended pickup groups on your system at the same time.
Based on the type of extended pickup group that you administer, members in one pickup
group can answer calls to another pickup group.
For more information, see
up flexible extended pickup groups
page 256.
Use Directed Call Pickup. With Directed Call Pickup, users specify what ringing telephone
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they want to answer. A pickup group is not required with Directed Call Pickup. You must
first administer Directed Call Pickup before anyone can use this feature.
For more information, see
Throughout this procedure on pickup groups and extended pickup groups, we show examples
to make Call Pickup easier to understand.
Call Pickup Alerting
Members of a call pickup group know that another group member is receiving a call in two ways:
Group members can hear the other telephone ring.
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The Call Pickup button status lamp on the telephones of all the group members flash.
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Setting up simple extended pickup groups
on page 252, and
Setting up Directed Call Pickup
Adding Call Pickup
on page 249,
Changing extended pickup groups
on page 257.
Issue 2.1 May 2006
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