Composite Screen Layout - Toshiba Strata CTX Insight CTX Supervizor's Manual

Composite Screen Layout

The following figure shows an example of a composite layout with various real time
display windows. When a layout like this one is saved, you can easily pull up the same
windows by selecting this layout.
Pull-down menu
of Display
templates
Agent Status
All Sales
Agent Status
All Non-Sales
Agent Group
Statistics
All Agents
Indication Colors
On a color monitor, the above windows will show the status of agents and/or devices.
Insight CTX uses five colors for various alarms and call states.
Color
Red
Yellow
Blue
Green
Light Gray
Dark Gray
The following procedures describe how to create and configure Agent Displays. The
procedures for each type of display are the same. For instance, the procedure to create
Agent Status Displays is the same for Extension and Line Displays.
Insight CTX Supervisor Guide 04/03
Meaning
Alarm Waiting time threshold exceeded, etc.
Ringing Device or line is ringing
Busy Agent on call, in wrap up, etc.
Idle Agent is idle. Line is free.
Device logged off
Unavailable Agent is logged in but not taking calls.
Create Real Time Displays
Title
Large Character
Title
Large
Character
Display
Title
Agent
Statistics
Display
Notes
Real Time Displays
7