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Chapter 6 - Troubleshooting; Feature Interaction; Limited Call Features; Single Line Telephone Model - Toshiba STRATA CIX Remote Call Control Administrator's Manual

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Troubleshooting
This chapter discusses Feature interactions and procedures to identify and correct
errors that may occur when using RCC. Once errors are identified, you may have to
make alterations, such as upgrades or configuration modifications to the software.

Feature Interaction

Limited Call Features

The call features are limited when using the RCC application with Microsoft OC
2007. The Strata CIX is the core voice platform.

Single Line Telephone Model

The call status of the PDN will be published and reflected on the enhanced presence
indicator of the Office Communicator in RCC mode.

CO Line Key

For small Key Telephone Systems, it is popular to have CO Line appearance that can
be selected from the key telephone. Instead of using ARS/LCR features, these users
simply press the CO Line button to start or receive a PSTN call. However, CO Lines
are shared and do not accurately represent the "Presence Status" of neither a given
phone nor its assigned user.
To reflect the "Presence Status" of the assigned phone user, the Prime DN should be
selected and used for phone calls.
OCS can only interoperate with a single primary extension of a telephone.
RCC Administrator Guide
06/09
6
29

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