About This Guide - AT&T Call Management System Installation And Programming Manual

About This Guide

This guide explains how to install, program, and test the Call Management
System (CMS) on the MERLIN LEGEND™ Communications System. When
you complete the activities in this guide, CMS is ready to manage calls with a
primary shift configuration. Additional programming, customization, and
fine-tuning are described in the CMS Supervisor's Guide.
When using this guide, refer to the completed MERLIN LEGEND and CMS
planning forms. These forms contain information for setting up the system
according to the customer's requirements. The forms should be located in
the back cover pocket of the CMS Supervisor's Guide. If they are not,
contact the Account Manager or CMS supervisor. For the MERLIN LEGEND
forms, contact the MERLIN LEGEND system manager.
In addition to the planning forms, the instructions in this guide assume that
you have the following:
A properly installed MERLIN LEGEND Communications System.
An AT&T PC dedicated exclusively to CMS; the CMS PC cannot be
used for MERLIN LEGEND system programming or any other
applications.
The documents that came with the PC.
NOTE:
If this installation is an upgrade, refer to Appendix B, "Upgrade Information,"
first.
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