Adding Lines - AT&T Call Management System Installation And Programming Manual

Identifying Agents and Lines
The following sections give instructions for adding lines, identifying priority
lines, and assigning line group IDs. When you finish programming the CMS
lines, press [F8] (Admin Menu) on this screen to return to the Administration
Menu.

Adding Lines

At initial setup, you must enter each CMS line (including external alerts and
transfer-to-queue loop-backs) on this screen. To add a line:
1.
Press [F1] (Add Line) on the Administer Lines and Line Groups Screen.
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
ADD LINE: Button #:__Line ID:______ Group Letter:__
Refer to the Line Group Planning Form and type in the following informa-
2.
tion for each line, pressing [F6] to move the cursor from one field to the
next:
Button #: one or two digits, entered in numerical order
Line ID: up to five characters; for example, the last four digits of
the telephone number
Group Letter: A, B, C, or D
To correct errors in an entry before saving it, use the backspace or edit-
ing keys to move around on the prompt line.
3. To save the entry, press [F8] (Enter Data).
The prompt disappears, the screen's function keys replace the editing function
keys.
4. Repeat steps 1 and 2 for each CMS line. To make a change after enter-
ing the information for a line, use [F2] (Remove Line) to remove the line,
and [F1] (Add Line) to add the line again, with the correct information.
Figure 5-5 shows a screen with CMS lines.
Programming CMS Lines
5-7