Assign Available And Acw Buttons - AT&T Call Management System Installation And Programming Manual

Programming the MERLIN LEGEND System for CMS
If applicable, select a
3.
personal line/pool button
and enter No Ring
feature code
4. Exit

Assign Available and ACW Buttons

Assign each agent's telephone an Available and an ACW button to report the
agent's status to the system. For the button assignments, refer to Form 4a,
Analog Multiline Telephone and Form 4b, Digital/lSDN (MLX) Telephone.
Step
1. Enter programming
mode
2. Select and assign the
Available button
3. Select and assign ACW
button
4.
Exit
Press line/pool
button
3 5
*
Slide T/P switch
to center posi-
tion
Analog
Slide the T/P
switch to the P
(program) posi-
tion
Press Available
button
4 4
*
Press ACW but-
ton
4 5
*
Slide T/P switch
to center posi-
tion
Setting Up Agent Telephones
Press line/pool
button
5
3
*
0
*
[Feature]
0
MLX
0
0
[Feature]
Press Available
button
4 4
*
Press ACW but-
ton
4 5
*
[Feature]
0
*
0
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