Identifying Priority Lines; Assigning Line Group Ids (Optional) - AT&T Call Management System Installation And Programming Manual

Identifying Agents and Lines

Identifying Priority Lines

Calls on priority lines are answered before other calls in the same line group.
For any lines identified as priority lines on the Line Groups Planning Form,
complete the following steps.
1. Press [F6] (Change Priority).
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
CHANGE PRIORITY:
Enter the ID of the priority line. The ID is the last four or five digits of the
2.
telephone number.
3. To save the entry, press [F8] (Enter Data).
The prompt disappears, the screen's function keys replace the editing function
keys, and a plus sign (+) appears in the Priority column on the screen.
4. Repeat steps 1 through 3 to identify other priority lines.

Assigning Line Group IDs (Optional)

The Line Group Planning Form may list a 5-character ID for each line group in
addition to the line group letter. If so, enter the line group IDs, by completing
following steps.
1. Press [F6] (Change Group ID).
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
CHANGE GROUP ID: Group Letter:
2. Enter the group letter and group ID for a line group.
Programming CMS Lines
5-8
Line ID:______
— —
New Group ID:_____