Setting The Intraflow Threshold (Optional); Setting All-Ring Operation - AT&T Call Management System Installation And Programming Manual

Building a Shift Configuration
Setting the Intraflow
Threshold (Optional)
The initial setting for the intraflow threshold is 30 seconds for each agent split.
To change the intraflow threshold for an agent split:
1. Press [F3] (Set Thresh).
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
SET INTRAFLOW THRESHOLD: Split #_ Threshold (Seconds):_____
2. Enter the split's number and the number of seconds for the threshold.
3. Press [F8] (Enter Data) to save the entry.
The prompt disappears, the screen's function keys replace the editing function
keys, and the split's intraflow threshold on the Call Flow screen changes to the
number of seconds you entered.
4. Repeat steps 1 through 3 for setting the intraflow threshold for other
splits.

Setting All-Ring Operation

The initial setting for All-Ring operation is off for each split. The Agent Splits
Planning Form indicates whether or not All-Ring operation is to be used for a
split.
NOTE:
All-Ring operation does not allow agents to log out.
To turn on All-Ring:
1. Press [F5] (All-Ring On/Off).
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
6-12 Programming Call Flow