Transfer-To-Queue - AT&T Call Management System Installation And Programming Manual

Programming the MERLIN LEGEND System for CMS

Transfer-to-Queue

The Transfer-to-Queue feature allows agents to transfer calls from one split to
another. This feature uses a hardware loop-back arrangement that allows
CMS to maintain complete historical records on the new call. MERLIN
LEGEND programming includes setting up a calling group of tip/ring exten-
sions and assigning Auto Login for the calling group. Refer to Form 6e,
Group Calling for the group number and tip/ring jack IDs.
S t e p
1.
Display Group Calling
screen
Identify the calling group
2.
and save entry
Assign tip/ring exten-
3.
sions to calling group
Repeat for each exten-
sion.
4.
Display the Group Type
screen
Identify the calling group
5.
and save entry
Setting Up Optional Equipment and Features
1-40
MLX-20L
Extensions
More
Grp Calling
Members
Dial calling
group extension
number
Enter
Dial extension,
slot and port, or
logical ID
Enter
Exit
More
Group Type
Dial calling
group extension
number
Enter
PC
[F6]
[PgUp]
[F4]
[F9]
Type calling
group extension
number
[F10]
Type extension,
slot and port, or
logical ID
[F10]
[F5]
[PgUp]
[F1]
Type calling
group extension
number
[F10]