Table of Contents
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About This Guide
CMS
Planning Guide and Forms
Supervisor's Guide
User's Quick Reference (packages of 15)
MERLIN LEGEND Communications System
PBX System Planning
Key System Planning
System Programming Guide
Installation, Programming, and Maintenance
System Reference
Basic Terms and Key Concepts
Before you begin setting up CMS for the MERLIN LEGEND Communications
System, you should be familiar with some basic CMS terms and key CMS
concepts. This section gives brief descriptions of the most important terms
and concepts; additional CMS terms are included in the glossary.
Automatic Call Distributor
CMS is the automatic call distributor (ACD) for the MERLIN LEGEND system.
CMS distributes calls that come in on the MERLIN LEGEND system telephone
lines assigned to CMS.
Lines and Line Groups
The MERLIN LEGEND system telephone lines assigned to CMS are organized
into line groups. Usually the incoming calls for a line group are of the same
type. For example, the lines for incoming sales calls are in one line group
and the lines for service calls in another. CMS accommodates up to a total of
28 lines assigned to up to four line groups.
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585-214-050
585-214-071
585-214-070
555-610-113
555-610-112
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555-610-110
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