Assigning Main And Secondary Splits - AT&T Call Management System Installation And Programming Manual

Building a Shift Configuration
Bon Voyage Travel
— A g e n t —
Split Pos
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 -
F Assign F
1 Splits 2 On/Off 3 Thresh
Figure 6-5. Call Flow Screen

Assigning Main and Secondary Splits

Each line group must have a main split assigned to it. In addition, a secon-
dary split can be assigned as a backup split for intraflow.
To assign main and secondary splits:
1. On the Call Flow screen, press [F1] (Assign Splits).
The editing keys replace the screen's keys, and the following prompt appears
on the prompt line:
ASSIGN SPLITS: Line Group Letter:
dary Split
Programming Call Flow
6-10
AGENT SPLITS
— A g e n t —
ID Split Pos
3 CORP
4 SUPPT
5 -
6 -
Flow F Set
DAY
LINE GROUP OPTIONS
ID Group Lines Delay
37 IKE A PUBLC 4
39 TINA B SPECL 3
40 DIANA C CHART 6
42 RON D CORP
43 NANCY
—Splits— Intra
Gp Main Sec Flow
A 1
B 1
C 2
D 3
FAll-Ring
5 On/Off
Main Split #:_ Secon-
—
CMS R3.0 8:35p 03/04
Num Answer Force Auto
Delay ACW
5s Off
5s Off
5s Off
2 5s Off
CALL FLOW
Flow
Spl Thresh Ring
10s
1
3 On 5s
2
3 On 3 30s
4 On 4 30s
- Off 5 30s
6 30s
F10 - Help
F Config
7 Screen
20s
30s
10s
15s
All
Off
Off
Off
Off
Off
Off