Voice Announcement Unit Test - AT&T Call Management System Installation And Programming Manual

Testing CMS
.
Have the agent stay on the line beyond the Abandoned Call Threshold
5.
(the number of seconds in the Abandon Delay column) and then hang
up.
The number for the agent's split in the Calls Handled Num column increases
by one.
6. Make another call to the same number, but this time you and the agent
hang up as soon as the agent answers the call.
The number for the agent's split in the Abandon Num column increases by
one.
Also, the ACD column should decrease by one,
increase by one. If Auto ACW is set, the ACW column will increase by one (not
the Avail column).
Remain at the System Status screen for the Voice Announcement Unit Test.
Ask the person helping you to stay at the same agent position.

Voice Announcement Unit Test

The Voice Announcement Unit Test verifies that the voice announcement unit
is connected and working properly. The procedure assumes that the person
who helped you during the previous test is still at the same agent position,
that the same shift configuration is active, and that you are watching the Sys-
tern Status screen.
To perform the Voice Announcement Unit test:
1. Have your helper agent enter the ACW state (by pressing the ACW but-
ton until the green light next to it goes on) on all telephones in the
agent's split.
2. In the Line Group Information area at the top of the screen, locate the
line group that has your helper agent's split as the main split and be
sure Force Delay is turned on for that line group.
3. Make a call to that line group using the same test line as in the previous
test.
7-6 Voice Announcement Unit Test
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the Avail column should
and