Testing Cms - AT&T Call Management System Installation And Programming Manual

Testing CMS

Before starting Call Management, you should test the system. Five tests,
listed below, ensure that all parts of CMS are working correctly. For some of
the tests, you need an additional person.
Startup Test verifies that the CMS hardware and software are
correctly installed and that one shift configuration is ready to handle
calls.
Line Status Test verifies that the lines assigned to CMS are correctly
identified and programmed.
Agent Status Test verifies that CMS is recording and displaying
information on agent activity correctly.
Voice Announcement Unit Test test verifies that the voice
announcement unit is connected and working properly.
Intraflow Test verifies that intraflow is working properly.
These tests are also used to diagnose problems on an installed system. For
example, if CMS begins to send calls to the wrong splits or begins to
generate confusing line status information, the CMS lines may have been
incorrectly identified during CMS programming. The Line Status Test
confirms or eliminates line misidentification as the source of the problem.
IMPORTANT:
Run these tests while CMS is idle.
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