Troubleshooting - AT&T Call Management System Installation And Programming Manual

Troubleshooting

This chapter suggests corrective action for problems that may occur with
CMS. You should use this chapter whenever you detect a problem or the
system displays error, warning, or other messages not usually associated
with CMS. The messages that indicate trouble are organized alphabetically
within type, as described below:
Error Messages identify problems that cause CMS to stop managing
calls. Error messages always begin with the word "Error;" for example,
ERROR–-No Configuration Found.
Warning Messages identify conditions that do not halt CMS but
adversely affect its performance. Warning messages always begin
with the word "Warning;" for example,
WARNING- -CU 2 Faulty or Disconnected
System Errors usually indicate damage to a CMS file. The damage
may or may not affect CMS. System error messages always begin with
the word "Syserr;" for example,
SYSERR-–Possible Help File Damage.
Other Messages indicate that some portion of CMS is not working
correctly, such as a printer connection. These messages appear on
the error message line of the screen; for example,
REPORT ABORTED-- Printer Not Ready.
ADMINISTER System.
Reinstall CMS.
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