Intraflow Test - AT&T Call Management System Installation And Programming Manual

Testing CMS
You should hear ringing followed by the delay message.
If you
don't hear the message:
Make sure the voice announcement unit is connected to the CMS
PC as described on page 2-14.
Make sure the message is recorded and the unit is set and
turned on as described in the documentation that came with the
unit.
At the conclusion of the message, you should hear music, if the MER-
LIN LEGEND system has music-on-hold.
4. Have the agent become available by pressing the Available button
until the light next to it goes on.
As you watch the Split Information area in the bottom part of the screen
and listen to the call progress, you should:
a. See the number for the agent's split in the Agents Avail column
increase by one and the number in the Agents ACW column
decrease by one.
b. Hear the agent answer the call.
c. See the number in the Agents ACD column increase by one and
the number in the Agents Avail column decrease by one.
5. Hang up the handset.
Remain at the System Status screen to complete the Intraflow Test. Ask the
person helping you to stay at the same agent position.

Intraflow Test

The Intraflow Test verifies that intraflow is working properly. This test
assumes that the person who helped you with the previous test is at the same
agent position, that the same shift configuration is active, and that you are
watching the System Status screen.
Intraflow Test
7-7