AT&T Call Management System Installation And Programming Manual page 83

CMS Programming Basics
Bon Voyage Travel
— A g e n t —
Split Pos
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 - DAY
F Splits F Line
1 2 Groups
Figure 4-2. Shift Configuration Screen
For an overview of the CMS screens, see the diagrams in Appendix A.
NOTE:
The function keys discussed in this guide are the same on all keyboards.
Any design differences between the keyboards affect the position of the keys,
but not their function. This guide uses the AT&T 6300 WGS as the standard.
Moving Between CMS Screens
4-4
AGENT SPLITS
— A g e n t —
ID Split Pos
37 IKE
3 CORP
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
5 -
6 -
F Call
3 Flow
ADMIN CMS R3.0
LINE GROUP OPTIONS
Num Answer Force Auto
ID Group Lines Delay
A PUBLC 4
B SPECL 3
C CHART 6
D CORP 2
CALL FLOW
—Splits— Intra
Gp Main Sec Flow
A
1 3
B 1 3
C 2 4
D 3 -
F Clear
5 Agents
7:40p 03/04
Delay ACW
5s Off 20s
5s Off 30s
5s Off
10s
5s Off
15s
Flow All
Spl Thresh Ring
1
10s Off
On 2 5s Off
On
3 30s Off
On 4
30s Off
Off 5 30s Off
6 30s Off
F10 - Help
F Config F Admin
7 List
8 Menu