Alarm On/Off; Delay Message Length - AT&T Call Management System Installation And Programming Manual

Customizing CMS
3. Press [F8] (Enter Data) to save the entry.
The prompt disappears, the screen's function keys replace the editing function
keys, and the new Abandoned Call Threshold appears on the screen.

Alarm On/Off

The Audible Alarm causes the CMS PC to beep when a threshold has been
exceeded or an exception has occurred. To set the Alarm on or off, complete
these steps:
1. Press [F3] (Alarm On/Off) on the Set Options screen.
[F3] toggles the alarm On or Off.
2. Press [F8] (Enter Data) to save the entry.
The new Alarm setting appears on the screen.

Delay Message Length

The Delay Message Length is the length of the message that callers hear
while on hold. If the message is five seconds longer than the Delay Message
Length value, a warning message appears on the CMS PC screen. To set
the Delay Message Length, complete these steps:
1. Press [F4] (Delay Msg Length) on the Set Options screen.
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
SET DELAY MESSAGE LENGTH:
2. Enter the number of seconds from the form.
3. Press [F8] (Enter Data) to save the entry.
The prompt disappears, the screen's function keys replace the editing function
keys, and the new Delay Message Length appears on the screen.
Setting CMS System Options
8-4
Seconds: __