Programming Line Group Options - AT&T Call Management System Installation And Programming Manual

Building a Shift Configuration

Programming Line Group Options

The next step in programming the shift configuration is to set options that
affect line groups. These options include Answer Delay, Force Delay, and
Auto ACW. Refer to the CMS Options Planning Form for the settings for these
options. If no settings are indicated, retain the factory settings.
To program the line group options:
1. On the Stored Shift Configurations screen, press [F2] (Line Groups) to
highlight the Line Group Options section of the screen. Figure 6-4
shows a completed Line Groups screen.
Bon Voyage Travel
— A g e n t —
Split Pos
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 -
F Answer F Force
2 Delay
1 Delay
Figure 6-4. Line Group Options Screen
AGENT SPLITS
— A g e n t —
Split
ID P
3 CORP
4 SUPPT
BOB
5 -
6 -
F Auto
3 ACW
DAY
LINE GROUP OPTIONS
Group Lines Delay
s ID
O
37 IKE A PUBLC 4
39 TINA B SPECL 3
C CHART 6
40 DIANA
42 RON D CORP
43 NANCY
—Splits— Intra
Gp Main Sec Flow
Programming Line Group Options
CMS R3.0 8:34p 03/04
Num Answer Force Auto
Delay
ACW
5s Off
5s Off
Off
5s
2
5s Off
CALL FLOW
Flow
Spl Thresh Ring
F10 - Help
F Con fig
7 Screen
20s
30s
10s
15s
All
6-7