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Building a Shift Configuration
Selecting a Configuration
The first step in building a shift configuration is to select the configuration.
For an initial installation, select the first UNUSED configuration from the
Stored Shift Configurations screen.
1. Press [F1] (Select Config).
The editing function keys replace the screen's function keys, and the following
prompt appears:
SELECT CONFIGURATION : Config #:_
2. Enter the number of the configuration. For an initial installation, type
for the first configuration.
3. Press [F8] (Enter Data).
The Configuration screen for the first configuration appears (Figure 6-2). For a
new shift configuration, the screen is blank.
As you build the configuration, you will be adding the agent splits, line group
options, and call flow options on this screen. When you select one of these
items, the program highlights that part of the screen with a box. You can
then use the function keys to choose tasks for that portion of the screen.
NOTE:
On the Stored Configuration List, the name of the selected configuration
changes from UNUSED to CONFIG 1. Once you have built the configuration,
rename it (see page 6-13).
Selecting a Configuration
1
6-3
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