Consultation; Call Park; System Call Park And Silent System Call Park - Altigen AltiServ User Manual

Consultation

To place the caller on hold and speak with a person at another
extension:
1. Press FLASH and dial the extension number of the person you wish to
speak with.
2. When you are finished, press FLASH again to disconnect the
consultation and return to the original caller.

Call Park

You can park calls and then pick them up at your current station or another
one. After a time-out period—set in the AltiWare/ACM Administrator—
parked calls ring the extension at which they are parked.
To park calls:
1. Do one of the following:
• To park the call at the current extension, press FLASH # 31 and
hang up.
• To park the call at another extension, press FLASH # 31 followed
by the extension number. For example, to park the call at ext. 487,
press FLASH # 31487.
2. To pickup the parked call, press # 31 followed by the extension
number of the station where the call is parked.
Note: If the user does not answer the call when it rings after the two-
minute hold time, the call will be put on hold again. If this call is
still on hold after two minutes, the system will ring the user again.

System Call Park and Silent System Call Park

System Call Park allows the user to park a call at a public "location" by
entering FLASH #41. The system announces where the call is parked—a
location number. Calls parked by a user will ring that user's extension after
the time-out period expires.
AltiServ User Guide 7