System Call Park And Silent System Call Park; Call Waiting; Multiple Call Waiting - Altigen AltiServ User Manual

System Call Park and Silent System Call Park

System Call Park allows user to park a call at a public "location" by
entering FLASH #41. The system announces where the call is parked—a
location number. Calls parked by a user will ring that user's extension after
the time-out period expires.
You can enable the Silent System Call Park feature to by pressing #73 on
your telephone keypad. This feature is used to disable the system from
announcing the "location" of a call when using the System Call Park
feature. This announcement is sometimes confusing when using graphic
interface applications such as AltiConsole rather than using the telephone.
It also eliminates having to wait for the location number to be announced
before moving on to the next task.

Call Waiting

To use call waiting, it must have been enabled either for the system in the
AltiWare Administrator or by the user in AltiReach. The latter is described
in "Setting Call Management" on page41.
If a call comes in while you're on the phone, the system will beep up to
three times over a 24 second period before the call is routed into voice mail.
To answer the call:
1. Press FLASH to put the first call on hold and simultaneously connect
to the waiting call.
2. Press FLASH again to return to the first call.
Distinctive Call Waiting Tone
If the Distinctive Call Waiting Tone option is enabled by the system
administrator, you may three different call waiting tones cadences that
distinguish the types of calls:
• Internal Call = two tones
• External Call = one tone
• Operator Call = three tones

Multiple Call Waiting

This feature enables a "personal" queue that allows you to handle multiple
incoming calls by letting callers wait in queue until you answer the call.
You can transfer or park calls before answering the next call in queue.
Basic Functions
AltiServ User Guide 7