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If you need to relocate or ship your printer after it's been installed, you must follow
the procedures in this chapter to prevent damage to the printer and to keep your war-
ranty valid.
Caution: QMS cannot be held responsible for damage to your printer during shipment
that results from the improper packaging of your printer. You must use the instructions
given in this section before repacking the printer in its original shipping carton with the
original packing materials.
If you need replacement packaging for the CXE or GXE models, in the US call QMS
National Service at 1 (334) 633-4300 x 2530 and request catalog number
2600439-200. If you need replacement packaging for the EXD (duplex) model, in the
US call QMS National Service at 1 (334) 633-4300 x2530 and request catalog number
2600629-100.
If you need to return the printer for service, in the US call QMS Customer Service at 1
(334) 633-1072 for an RMA (Return Merchandise Authorization) number before
shipping the printer. In other countries, refer to appendix A, "QMS Customer
Support."
Repacking your printer for shipment involves the following steps. Each is described in
more detail in the following sections.
1
Remove the cables and media cassette.
2
Remove the toner cartridges.
3
Remove the OPC belt cartridge.
4
Prepare the fuser unit for shipment:
5
Change the waste toner pack.
6
Remove the lower input feeder (if attached).
7
Pack the printer for shipment.
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