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Is the printer plugged in, turned on, and correctly configured?
Do the printer startup and status pages list the interface? Is the configuration
information correct?
Is the interface enabled?
Is the appropriate protocol (or protocols) enabled?
Are all printer and protocol addresses configured correctly?
The best method for solving CrownNet problems is to print a configuration page. Print
a configuration page by doing the following.
1
Take the printer offline by pressing the Online button.
2
Press the Menu button.
3
Press Next (right arrow) until you see Administration. Press Select.
4
Press Next (right arrow) until you see Communications. Press Select.
5
Press Next (right arrow) until you see Resident NIC.
If you are printing from Token-Ring when you will see Optional NIC.
6
Press Next (right arrow) until you see CrownNet. Press Select.
7
Press Next (right arrow) until you see Common. Press Select.
8
Press Next (right arrow) until you see Config Page. Press Select.
9
Press Next (right arrow) until you see Config Page Yes. Press Select.
10 Press the Online key once, wait 5 seconds.
11 Press the Online key again.
The printer's Configuration Page will now print and will allow you to verify several
settings:
1
Under the COMMON heading, verify Packets Transmitted and Packets
Received are greater than zero:
If packets received is 0, there is probably a problem with the network drop, bad
hub port, bad cable, or there may be a conflict with 10 or 100 mb hub.
If packets transmitted is 0, then there may be an issue with the network card or
printer.
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