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Page 2 The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, Crown, CrownAdmin, CrownNet, magicolor , the QMS logo, and the Crown seal are registered trademarks of QMS, Inc., and CrownView, ImageServer, PS Executive Series, Q , and QFORM are trademarks of QMS, Inc.
Page 3 Introduction ......................1-2 About the Printer ....................1-2 Standard Features 1-3 About the Documentation ..................1-3 Standard Product Documentation 1-4 Related Documentation 1-6 Manuals on the CD-ROMs 1-6 About This Manual ....................1-8 Typographic Conventions 1-9 What’s Next? ......................1-10...
Page 4: Table Of Contents
Introduction ......................2-2 Getting Acquainted with Your Printer ..............2-2 CXE, GXE Models 2-3 EXD (Duplex) Model 2-4 Access to the Printer’s Rear Cover through the Duplexer 2-5 The Control Panel ....................2-6 Message Window ....................2-6 Setting the Message Window Language 2-7 Control Panel Indicators ..................
Page 5 Using Toner Cartridges ..................3-16 Toner Cartridge Life 3-16 Refilled Toner Cartridges 3-17 Ordering Toner Cartridges 3-17 Toner Cartridge Storage 3-18 Replacing a Toner Cartridge ................3-18 Replacing the OPC Belt Cartridge ..............3-21 Replacing the Fuser Oil Bottle and Oil Cleaning Roller ........3-24 What’s Next? ......................3-26 Introduction ......................4-2...
Page 6 Cancelling/Ending Print Jobs ................4-13 Cancelling a Print Job 4-13 Cancelling all Print Jobs 4-13 Ending a Print Job 4-14 What’s Next? ......................4-14 Introduction ......................5-2 Color Management and Control 5-2 QMS QCOLOR Technology .................. 5-2 QMS QCOLOR Automatic Color Correction 5-3 Color Matching with QMS Advanced Level 2 5-5 Host-Based Color Matching 5-6 ®...
Page 7 Cleaning the Paper Exit Rollers 6-9 Cleaning the OPC Belt Cartridge 6-10 Cleaning the Laser Lens 6-14 Cleaning the Duplexer 6-14 Cleaning the Exterior of The Printer 6-19 Maintenance Schedule ..................6-20 Cleaning Schedule 6-20 Preventive Maintenance Schedule 6-21 Replacement Schedule 6-22 Replacing the Fuser Oil Bottle and Cleaning Roller .........6-24 Replacing the OPC Belt Cartridge ..............6-28 Replacing the Ozone Filter .................6-31...
Page 8 Introduction ......................8-2 Automatic Jam Recovery ..................8-2 Preventing Media Jams ..................8-2 Understanding the Media Path ................8-4 CXE, GXE 8-4 EXD 8-5 Understanding Media Jam Status Messages ............8-6 Removing Media Jams ..................8-6 Misfeed Jams 8-7 Inner Jams, Outer and Drum Jams 8-7 Duplexer Jams 8-10...
Page 9 Control Panel Problems ..................9-24 Data Indicator Stays Lit 9-24 No Advanced Status Page’ 9-25 No Startup Page 9-25 Paper Jam Message Stays On 9-26 Printer Resets 9-26 PostScript Errors 9-27 Windows Driver Problems ...................9-27 Printer Description Files 9-27 CrownNet Problems .....................9-27 Output Problems ....................9-29 1200x600, 2400x600 dpi Printing Unavailable/at Rated Speed 9-29 Blank Pages 9-30...
Page 10 Sources of Support ....................A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Internet A-2 QMS Customer Response Center (CRC) A-3 QMS World-wide Offices ..................A-4 QMS United States and Latin America A-4 QMS Canada A-5 QMS in Japan A-5 QMS EMEA A-5 Introduction ......................B-2...
Page 11 Remove the Lower Input Feeder ................ C-11 Repack the Printer ....................C-14 CXE and GXE Models C-14 EXD Model C-15 ...
Page 13: Introduction
“Introduction” on page 1-2 “About the Printer” on page 1-2 “About the Documentation” on page 1-3 “About This Manual” on page 1-8 “What's Next?” on page 1-10...
Page 14 This manual provides an overview of your printer documentation and information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this manual in conjunction with your other QMS magicolor 2+ documentation. The QMS magicolor 2+ Print System comes in three models: CXE, GXE, and EXD.
Page 15 QMS magicolor 2+ CXE QMS magicolor 2+ GXE QMS magicolor 2+ EXD 32 MB DRAM (upgradable 80 MB DRAM (upgradable 192 MB DRAM (upgrad- to 384 MB) to 384 MB) able to 384 MB) 600x600 dpi 2400x600 dpi 2400x600 dpi Manual duplex printing Manual duplex printing...
Page 16 QMS magicolor 2+ Print This guide assists in getting the printer up and System Installation running. It is to be used as a quick setup Guide reference only and should be used in conjunction with the full manuals. »...
Page 17 QMS magicolor 2+ Print Refer to this manual when you need to change System Reference your printer’s configuration. It also provides infor- mation on typefaces and fonts, job accounting, printer memory, and other advanced printer fea- (Adobe Acrobat PDF) tures.
Page 18 Several other documents are also helpful when using your printer: Other Reference Don’t forget that your application documentation, host Sources operating system documentation, and network documentation all contain useful printing information. Further information on QMS printers is available through the Internet.
Page 19 You can print only the manual pages that you need. The PDF-formatted manuals have been enhanced for on-screen viewing and nav- igation. Throughout each manual are numerous hotlinks to cross-reference points. The table of contents and the index are fully hotlinked to their respective page ref- erences, and all World Wide Web addresses are linked to their respective home pages.
Page 20: Getting Acquainted With Your Printer
All QMS manuals are also available in hard copy. In the US, contact QMS Supplies and Accessories at 1 (800) 523-2696 for purchase information. Elsewhere, refer to appendix A, “QMS Customer Support.” In addition, many applications, utilities, and printer drivers on the QMS Software Utili- ties CD-ROM are available on alternate media.
Page 21: Typographic Conventions
Contains information on how to access and use CrownView Printer the printer’s web page. Web Page Explains how to locate and clear media jams. Media Jams Lists printer status messages, outlines printer Troubleshooting and print quality problems and solutions, and Printer Problems describes how to place a service call.
Page 22 Press the Enter key (PC) or Return key (Macintosh). Press and hold down the Ctrl key (PC). In Adobe Acrobat PDF versions of the manual, click to play a QuickTime video clip of the procedure described in the text. »...
Page 23: What's Next?
“Introduction” on page 2-2 “Getting Acquainted with Your Printer” on page 2-2 “The Control Panel” on page 2-6 “Message Window” on page 2-6 “Control Panel Indicators” on page 2-7 “Control Panel Keys” on page 2-8 “What’s Next?” on page 2-10...
Page 24 This chapter provides information about getting acquainted with your printer and intro- duces the parts of the printer control panel. See the Reference manual for information about location, computer, and power requirements. Be sure you have followed the steps for unpacking and setting up your printer listed in the Installation Guide .
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Page 28 The control panel, located on the front of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condi- tion that needs your attention. The control panel message window provides status and configuration information. Status messages are listed in chapter 9, “Troubleshooting,”...
Page 29 Menu Administration/Miscellaneous/Keypad Language Purpose Change the message window language. Choices English, French, Italian, German, Spanish, Portuguese Default English Notes The printer must be restarted for changes to this menu to take effect. You can either let the printer restart automatically after you save the change and exit from the configuration menu, or you can wait for the change to take effect the next time you manually turn on the printer.
Page 30 Indicator The printer is not receiving data. The printer is receiving or processing data through one or more of its simultaneous interfaces (usually accompanied by a status message in the message window). These keys access frequently used printer functions. Function The Online key switches the printer between on-line to off-line status.
Page 31 Function The Cancel key allows you to cancel one or all print jobs. (See chapter 4, “Advanced Printing Features,” in the Operation manual for complete information.) It also allows the user to end a job. If the printer is on line, press the Cancel key to cancel the page currently printing.
Page 32 Now that you’ve become acquainted with your printer, refer to Connecting Your QMS Print System manual to connect your printer either directly to a computer or to a network. The following chapter 3 in this manual, “Consumables,” explains how to load and use consumables.
Page 33: Loading The Media Cassette
“Introduction” on page 3-2 “Loading the Media Cassette” on page 3-2 “Using Media Other Than Paper” on page 3-7 “Using Toner Cartridges” on page 3-16 “Replacing a Toner Cartridge” on page 3-18 “Replacing the OPC Belt Cartridge” on page 3-21 “Replacing the Fuser Oil Bottle and Oil Cleaning Roller”...
Page 34 This chapter covers basic printer operation, such as loading paper, transparencies, labels, and envelopes; and how to replace a toner cartridge, the OPC belt cartridge, the fuser oil bottle, the cleaning roller, and the waste toner pack. This section discusses loading the media cassette with paper.
Page 35 In the printer driver (Paper tab, Media Type option), select Plain Paper. » Note: A printer driver is illustrated below. Refer to Connecting Your QMS Print System for more information about drivers. Refer to “Configuring the Print Mode” on page 3-8 in this manual if you have set the printer for Thick Stock mode and wish to print on plain paper or transparency media.
Page 36 Take a stack of about 250 sheets ( ½ ream). » Note: Don’t unwrap the paper above the printer as this might cause paper particles to fall into the printer. Holding the stack with one hand, fan the paper with the other. This gets air through the sheets and prevents static buildup.
Page 37 Push the media pressure plate down to lock it in position. Load the paper. A fill limit mark is provided on the inside left side of the cassette. The media cas- sette holds 250 sheets of 20 lb bond (75 g/m ) paper.
Page 38: Paper Specifications
Caution: After 200 1-sided pages (or 100 2-sided pages) of a continuous print run of plain paper, the magicolor 2+ automatically pauses for 3 minutes to cool down the engine. This occurs for monochrome or color printing. After this initial cooldown pause, the printer automatically resumes its printing.
Page 39 Note: Load the media printing-side up with the top of the media (the letterhead or » memo information) toward the back of the cassette. If you have an EXD model and wish print on both sides, load the media printing-side down with the top of the media (the letterhead or memo information) toward the front of the cassette.
Page 40 Caution: For media other than standard plain paper or transparencies, both the driver (Paper tab, Media Type option) and the Media key on the Control Panel (for the Print Mode) need to be selected to tell the printer that thick stock is loaded. It is important to use the Media key to set the tray to the appropriate print mode in order to obtain optimum printing results and to enable the toner to adhere better.
Page 41 Press the Select key when the message window displays the specified print mode. Press the Online key. The message window displays the message SAVE CHANGES? Press the Next key to select YES. The printer goes on line and is ready to print. Formatting Your printer receives the instructions to print on envelopes from your application.
Page 42 In the printer driver (Paper tab, Media Type option), select Thick Stock. On the control panel, press the Media key to select printing on thick stock. Place the envelopes on a flat surface, and flatten them by pressing down the corners.
Page 43: Using Envelopes
Place the envelope stack into the cassette with the printing-side up. » Note: Check your application documentation to determine if the flap should be placed on the left or on the right. You can also print a single envelope to check the orientation before printing multiple copies.
Page 44: Using Labels
Load the new media. Slide the media cassette back into the printer. Formatting Format label data within your application. Try printing your data on a plain sheet of paper first to check placement. Input Cassette Letter/A4 or universal Capacity Up to 50 sheets, depending on the thickness of the labels Type Use only labels recommended for laser printers, such as –...
Page 45 In the printer driver (Paper tab, Media Type option), select Thick Stock. On the control panel, press the Media key to select printing on thick stock. Remove the media cassette from the printer (and remove any media in the cassette). Load the new media.
Page 46 In the printer driver (Paper tab, Media type option), select Thick Stock. On the control panel, press the Media key to select printing on thick stock. Remove the media cassette from the printer (and remove any media in the cassette). Caution: Do not mix thick stock with any other media in the same cassette, as this will cause printer jamming.
Page 47 Formatting Format the information to be printed on the transparencies within your application. Try printing your data on a plain sheet of paper first to check placement. Input Cassette Letter/A4 or universal Capacity Up to 50 sheets, depending on the thickness of the transparencies »...
Page 48 Remove the media cassette from the printer (and remove any media in the cassette). Caution: Do not leave paper in the cassette, or the printer will not automatically sense that transparencies are present. Load the new media. Slide the media cassette back into the printer. Characters and images are created in your laser printer through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit.
Page 49: Refilled Toner Cartridges
Note: Black starter toner cartridges at normal 5% coverage will print 5,000 letter/ » A4-size pages , while the yellow, magenta, and cyan will each print 3,000 pages. When toner runs low in a cartridge, x Toner Low displays in the message window. It’s your option whether to continue printing;...
Page 50 Keep toner cartridges in their packaging until you’re ready to install them. Store toner cartridges in a cool, dry location away from sunlight (due to heat). The maximum storage temperature is 95 ° F (35 ° C) and the maximum storage humid- ity is 80% without condensation.
Page 51 Distribute the toner in the cartridge. Holding the cartridge with both hands, gently rock it from horizontally side-to-side five or six times. Pull the tab to remove the tape. Remove the protective cover. Caution: Each toner cartridge has a colored label that corresponds to a colored label to the right of the cartridge slots.
Page 52 Caution: Do not push the toner cartridge in until you hear a click. If you hear a click, you’ve locked it into place against the OPC belt cartridge and your prints may be smudged. » Note: While the cartridges may appear not to be fully inserted, gently closing the front cover will guide them to their proper operating position.
Page 53 Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result. If you suspect a belt is damaged due to exposure to light, put the belt in a dark place to recover.
Page 54 If it’s not already open, open the printer’s front cover. Squeeze the latch near the upper-right corner of the cover. » Note: The illustrations for steps 2 through 8 show the printer without the duplexer. However, the instructions are the same for all models. Caution: This is necessary as it pulls the toner cartridges forward slightly to make room for the OPC belt cartridge.
Page 55 Remove the protective sheet from the cartridge, and then pull out the two orange tension-release pins (one on each side of the cartridge). » Note: Save the spacers in case you need to repack the printer for relocation or shipping later. Holding the cartridge above the printer, align the guide pins on the cartridge with the guide slots in the...
Page 56 If you have an EXD model, open the duplexer’s rear cover. If not, skip to step 2. Pull the latch to release the top cover, and then open the printer’s top cover. » Note: The illustrations for steps 2 through 7 show the printer without the duplexer.
Page 57 Open the two green oil cleaning roller lock levers by rotating them toward you. Lower the oil bottle into its slot. The tab on the side of the bottle must be on the right. » Note: Because the first oil bottle must prime the printer, it has less than the normal 12,000-page (1-sided) life expectancy.
Page 58 Close the two green lock levers by rotating them away from you. Close the printer’s top and front covers. If you have an EXD model, close the duplexer’s rear cover. Chapter 4, “Advanced Printing Features,” explains how to collate output, print a status page, cancel a print job, and end a print job.
Page 59: High-Resolution Printing
“Introduction” on page 4-2 “High-Resolution Printing” on page 4-2 “Printing PDF Files” on page 4-5 “Cassette Chaining” on page 4-6 “Collating Output” on page 4-7 “Duplex (2-Sided) Printing” on page 4-10 “Printing on Standard and Custom Media Sizes” on page 4-11 “Working with Status Pages”...
Page 60 This chapter describes changing print resolution, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job. QMS technology provides a print resolution for almost every application or budget. The QMS magicolor 2+ supports each of the following resolutions at up to rated engine speed: Built into all magicolor 2+ Print Systems, this resolution has the fastest 300x300 dpi...
Page 61 » Note: If a certain resolution is chosen and the minimum amount of memory is not installed in the printer, the file is printed using the next lower resolution that can handle the job. For example, if you attempt to print a 4-color image at 2400x600 dpi resolution on legal media, but the printer has only 32 MB of RAM instead of the required 88 MB minimum, the file prints at 600x600 dpi.
Page 62 You may also need additional memory (SIMMs) for the following: To print complex graphics or complex PostScript documents For increased collation performance For increased spooling performance Administration/Engine/Def Resolution Menu 300 dpi—300x300 dpi resolution Choices 600 dpi—600x600 dpi resolution 1200 dpi—1200x600 dpi resolution 2400 dpi—2400x600 dpi resolution Default 600 dpi, 1200 dpi, or 2400 dpi—your printer’s default is the highest...
Page 63 Your magicolor 2+ has the ability to print PDF files directly just as it does for PostScript and PCL files. This can be a time-saving feature. Direct printing removes the need to open the file in an application, such as Acrobat Reader, then print the file via a Post- Script or PCL driver.
Page 64 This file must be in a format that can be interpreted by the printer. This requires Inter- net Explorer 4.x or Netscape 3.x or higher. » Note: The Browse button will not be presented on earlier browsers. Once the Browse button is selected, the normal file chooser for the given host platform will be opened.
Page 65 Menu Operator Control/Chain Inputbins Choices On—Switches to the next cassette with the same size and type of media when the default cassette is empty. Off—Doesn’t switch cassettes; uses only the default cassette. Default Notes Use the Operator Control/Inputbin menu to set the default inputbin. You can print multiple copies of documents either as complete sets in numeric order (col- lated) or as separate sheets.
Page 66 Select collation in the driver or PPD. On a network, use CrownAdmin to select collation. Using CrownView via the CrownView operator control screen. Configure the printer through the configuration menu. Menu Operator Control/Collation Choices On, Off Default For a multiple copy document with collation On, there must be enough display list memory to hold the display list blocks for all pages in the collation range.
Page 67 To avoid chunk collation, your printer must have sufficient memory to store an entire document before printing begins. Of course, this always depends on the complexity of your print job versus the amount of available memory in your printer. To improve colla- tion, increase the Display List memory client or reduce the resolution of the print job.
Page 68 Select paper with high opacity for duplex printing. Opacity refers to how effectively paper blocks out what is written on the opposite side of the page. If the paper has low opacity (high transparency), then the printed data from one side of the page will show through to the other side.
Page 69 The QMS magicolor 2+ prints on a wide variety of media sizes. However, the way you identify the size to the printer varies: Standard “sensed” media sizes—The printer automatically senses seven media sizes—A4, B5 JIS, Com 10 , Executive, Foolscap, Legal, and Letter. To print on these media sizes, you need to do no more than load the media in the cassette.
Page 70 This one-page document provides Printer identification (the printer’s name, serial number, firmware information, and number of sheets/faces printed during the life of the printer) » Note: The number of sheets/faces statistics differ from the number of sheets printed statistics in CrownView and the consumables statistics page (Operator Control/Consumables/Print Statistics), which refer to the number of sheets/faces printed to date during the current consumables tracking period (Administration/ Consumables/Start Period menu).
Page 71 The Cancel key has three functions: It cancels the oldest print job in the system. It cancels all jobs with a printing, interpreting, terminating, or spooled status. It allows you to send an end-of-job indicator to a currently compiling print job wait- ing on incoming data.
Page 72 Use this procedure when you are sure the job has finished being sent from the host and the message window displays WAITING ON INPUT END JOB? » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one.
Page 73: Qms Qcolor Technology
“Introduction” on page 5-2 “QMS QCOLOR Technology” on page 5-2 “Printer Drivers” on page 5-10 “Downloading Custom Profiles” on page 5-22...
Page 74 Your QMS magicolor 2+ Print System features advanced color laser technology that produces inexpensive and durable color prints at 300x300, 600x600, 1200x600, and 2400x600 dpi on plain paper, envelopes, glossy stock, labels, thick stock, transfer media, and transparencies. Color management has always been a source of contention for graphic designers and publishers who rely on precise color to portray proofs and designs.
Page 75: Qms Qcolor Automatic Color Correction
QMS QCOLOR is comprised primarily of these built-in and software-supported color control features: QMS QCOLOR automatic color correction (printer-resident ICC color matching) Built-in color rendering dictionaries Host-based ICC color matching profiles ®* PANTONE Color simulation tables Color calibration Colorific monitor calibration QMS ColorDepth screening technology To help you optimize color output, QMS developed Q , which provides...
Page 76 !" The following is a summary of QMS Q automatic color correction features: COLOR Ease of use across applications: With QMS Q it’s as easy to get great COLOR, color from a PowerPoint presentation as it is from a desktop publishing applica- tion, such as QuarkXPress.
Page 77 Trinitron G1.8 D50 (listed on the configuration menu as Trin G1.8 D50 or Sony Trinitron)—a widely available CRT found in many monitors Apple RGB (Apple 13" Monitor, the default Photoshop setting listed in the configu- ration menu as Apple 13) PrePress (the SMPTE-240M standard), also known as Adobe RGB You will need to set a simulation choice if you intend to utilize the built-in color man- agement system on the magicolor 2+.
Page 78 !" at the printer level (so it doesn’t tie up your host). However, no on-screen preview of output is provided, and you are not warned if a color is out of printer’s gamut (color range). For those who rely on the PostScript page description language for CIE-based color space matching, the QMS magicolor 2+ has three built-in Color Rendering Dictionar- ies (CRDs)—Business, Colorimetric, and Photographic to product printer-calibrated images.
Page 79 A few well-known color management systems include Kodak CMS, Pantone POCE ® Apple ColorSync, Microsoft ICM, Color Solutions ColorBlind, and Linotype-Hell LinoColor. The following are shipped with your printer Apple ColorSync/ICC device profiles for 600, 1200, and 2400 dpi Windows ICM device profiles for 600, 1200, and 2400 dpi Instructions for installation and use are included on the QMS Software Utilities CD-ROM or on the supplemental color disk provided with the printer.
Page 80 !" ® Another method of color matching supported by the QMS magicolor 2+ via QMS technology is PANTONE. COLOR PANTONE, a standard color system within the graphic arts and prepress industry, specifies hundreds of spot colors, each identified by a unique number. Each PANTONE Color can be simulated on a printer with the specific CMYK data pro- vided by Pantone, Inc.
Page 81 2+ can purchase this optional host-based software, Southwest Software’s Color- Encore for magicolor printers, that requires the use of a densitometer (not included) to perform calibration. Refer to ColorEncore’s software documentation for installation and usage. Once installed, users simply print a target page from the software application and measure the page with the densitometer.
Page 82 # Printer drivers offer a convenient, graphical interface for selecting document output attributes. QMS has developed its own series of drivers, compatible with several major operating systems, that make the full functionality of the QMS magicolor 2+ available with a click of a mouse. QMS Advanced Level 2 PostScript driver for Windows 95/98 QMS Advanced Level 2 PostScript driver for Windows NT 4.0 The QMS magicolor 2+ also supports the following host operating environments by...
Page 83 On the Job tab (Windows 95) (example below) or Paper tab (Windows 98) you will be presented with 11 choices for Quick Color Settings. The choices are Automatic Color Control Disable Printer Color Matching Internal ICC Color Matching (RGB, CMYK) SWOP Simulation (CMYK) Eurocolor (CMYK) Commercial Press Simulation (CMYK)
Page 84 # Depending on your printing needs, you must select Automatic Color Control or one of the other selections listed above on the driver’s Color tab to set your color configuration. » Note: The only way to control color is through the Color tab in the driver. Then your choice will be displayed on the Job tab (Windows 95) or Paper tab (Windows 98).
Page 85 Color as Grayscale—prints all colors as a grayscale Color as All Black—prints all colored objects as black If you configure different CRDs or a different color space, you will need to save those custom settings. Click Save and you will be prompted to name your new custom con- figuration.
Page 86 # Note: The default setting for RGB Source is set to sRGB. » The choices for Simulation are SWOP , Eurocolor, Commercial, CMYK Display, Inkjet Proofer, None, and Printer Default. When Internal ICC Color Matching is selected, the Simulation can be set from the above list to allow the magicolor 2+ to simulate another color output device's color space, such as SWOP or Eurocolor.
Page 87 Open or create the file you want to print. From the File menu, choose Print Setup or Print. You can also right mouse click the driver and select Document Defaults. You will be presented with two tabs, Page Setup and Advanced. Click on the Advanced tab to view the tree structure.
Page 88 # If ICC Color Matching is enabled you can set an ICC RGB Source and the ICC Simu- lation. ICC Color Matching is on by default for the Windows NT driver. The choices are None, sRGB, Trinitron G1.8 D50, Apple RGB, PrePress, Custom 1, Custom 2, Custom 3, and Printer Default.
Page 89 Depending on what driver you have selected (third-party driver or the QMS driver), you will have different options for custom configuration that will appear in the driver’s print window. Depending on your version of Windows and your printing environment, you may encounter printing problems with the Windows driver.
Page 90: Host-Based Color Matching
# Choose OK. You should see a list of available QMS printers. Select the QMS printer that you are installing the WPD driver for and choose OK. Windows may or may not ask for the updated driver, depending on what has already been installed.
Page 91 Prepare your document for color printing and access the Print dialog box by selecting Print.. from the File menu. Once you are in the main print dialog box, select Color Matching from the General pop-up menu. You will be presented with three pop-up menus once you are in the Color Matching section.
Page 92 # To invoke the printer resident color matching you will need to perform the following steps: Make sure you've installed the magicolor 2+ PPD and you have the magicolor 2+ ICC profiles installed correctly on your Macintosh. If you have not, locate the QMS Software Utilities CD-ROM that shipped with you printer and install these first.
Page 93 The third and final color matching option for the magicolor 2+ is obtained by utilizing the QMS Advanced Level 2 functions available though the LaserWriter driver. QMS Advanced Level 2 color matching allows the user to access the printer’s Color Render- ing Dictionaries, commonly know as CRDs.
Page 94 $ ! # % You have three CRD choices: Photographic, Business, and Colorimetric. Depending on your output need, select an appropriate CRD from this menu. With the introduction of the magicolor 2+, we have also added a CRD RGB Source selection in the Printer Specific pop-up menu.
Page 95 MYPROF.ICC custrgb2.icc UMAXD50.ICC custrgb3.icc » Note: If you do not rename your files correctly, the magicolor 2+ PPDs can not select the custom profiles. However, you will still be able to download the profiles and use them as a default setting for the RGB Source and Simulation for ICC Color Matching.
Page 96 # % !& # Select Remote Path... and go to PostScript. Click Select. To view the current profiles on the magicolor 2+ access Special Pages under the Administration menu and select Yes under CMM Profile Page. To utilize your custom profiles, you will need to select Custom 1, Custom 2 or Custom 3 from the RGB Source or the Simulation pop-up menus located under Printer Specific Options in the Print dialog box for Macintosh.
Page 97: Handling The Printer
“Introduction” on page 6-2 “Handling the Printer” on page 6-2 “Cleaning the Printer” on page 6-3 “Maintenance Schedule” on page 6-20 “Replacing the Fuser Oil Bottle and Cleaning Roller” on page 6-24 “Replacing the OPC Belt Cartridge” on page 6-28 “Replacing the Ozone Filter”...
Page 98 This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pickup rollers and the outside surface of the printer. Handle the printer with care to preserve its life.
Page 99 Lift the printer from the bottom only, using the carrying grips under each side cor- ner. Make sure two people are available to lift the printer when moving it. Keep the following in mind when storing the printer for an extended period: —...
Page 100 If you have an EXD, always open the duplexer’s rear cover before opening the printer’s top cover. Make sure any parts removed during cleaning are replaced before you plug in the power cord, reconnect the interface cables, and turn on the printer. These items in the transfer unit require cleaning: Registration rollers Transfer roller...
Page 101 Reach into the duplexer’s rear cover to access the printer’s rear cover. Open the printer’s rear cover. Note: The illustrations for steps 3 through 8 show the printer without the duplexer. » However, the instructions are the same for all models. Using a dry cotton cloth, clean any paper dust and toner buildup from the registration rollers.
Page 102 You can manually rotate the rollers while cleaning them by turning the gear on the left end of the roller shaft. Clean the transfer roller. Remove the transfer roller unit by lifting the green lock lever at the right end of the transfer roller unit until the unit is freed, and then lifting the unit out.
Page 103 Using a dry cotton cloth, clean any paper dust and toner buildup from the transfer roller. » Note: Manually rotate the roller while cleaning it. Reinstall the transfer roller in the transfer unit. Clean the paper discharger. Remove the paper discharger by pushing it to the right and then lifting it up and out of the transfer unit.
Page 104 If you have a duplexer, using a dry cotton cloth, clean any paper dust and toner buildup from the interior of the duplexer. If not, skip to step 17. » Note: A dry cotton cloth is required for these procedures. 10 Tilt the paper path toward the inside of the printer.
Page 105 » Note: A dry cotton cloth is required for this procedure. Turn off and unplug the printer. If you have an EXD, open the duplexer’s rear cover. If not, skip to step 3. Pull the latch to release the top cover, and then open the cover.
Page 106 Using a dry cotton cloth, clean the paper exit rollers. While manually rotating each paper exit roller, clean each roller. Close the printer’s top cover. If you have a duplexer, close the duplexer’s rear cover. If not, go on to step 7. Plug in the printer, and turn it on.
Page 107 Note: A dry cotton cloth is required for this procedure. » Turn off and unplug the printer. If you have an EXD, open the duplexer’s rear cover. If not, skip to step 3. Pull the latch to release the top cover, and then open the cover.
Page 108 Using a dry cotton cloth, clean any toner buildup from around the clean- ing blade. Caution: Don’t touch the edge of the cleaning blade. Clean any paper dust and toner buildup found on the OPC belt car- tridge itself. Caution: Handle the cartridge carefully. The belt is very sensitive to hand oils and scratches, both of which reduce print quality.
Page 109 Use the brush to clean the corona wire inside end of the OPC belt cartridge. Caution: The corona wire is very delicate. Do not press hard on the wire. 10 Reinstall the OPC belt cartridge, and secure its green lock levers. 11 Return the corona wire cleaning brush to its holder, and then close the printer’s front and top covers.
Page 110 It’s necessary to clean the laser lens only when you find vertical white or light-color streaking in all primary colors on your printouts. A dry cotton cloth or dry cotton swab is required for this procedure. Open the printer’s front cover. Remove the four toner cartridges.
Page 111 Turn off and unplug the printer. Open the duplexer’s rear cover. Do not open the printer’s rear cover. Clean the duplexer with a dry cotton cloth.
Page 112 Tilt the paper path toward the inside of the printer. Caution: Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover. Clean the registration rollers with a dry cotton cloth. ...
Page 113 Remove the duplexer’s lower rear assembly. Clean the registration rollers with a dry cotton cloth. Reach underneath the printer and clean with a dry cotton cloth.
Page 114 10 Reinsert the duplexer’s lower rear assembly. 11 Open the duplexer’s top cover. Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge. » ...
Page 115 12 Clean the registration rollers with a dry cotton cloth. While manually rotating each paper exit roller, clean each roller. 13 Close the duplexer’s top cover. WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning.
Page 116 ! Every 20,000 single-sided pages, a thorough cleaning should be performed by the user. This item needs After... By... cleaning... If you have the duplex Every 20,000 single-sided pages, User model, the duplex unit or 12 months, whichever comes See information about paper guides earlier.
Page 117: Guidelines For Cleaning Inside The Printer
This item needs After... By... cleaning... Printer interior Every 20,000 single-sided pages, User or 12 months, whichever comes See “Guidelines for Cleaning earlier. Inside the Printer” on page 6-3. Registration roller Every 20,000 single-sided pages, User or 12 months, whichever comes See “Cleaning the Transfer earlier.
Page 118: Replacing The Fuser Oil Bottle And Cleaning Roller
This item needs replacing... After... By... Cleaning roller User Check fuser cleaning rol[l]er or Replace See “Replacing the Fuser Oil cleaning Roller displays Bottle and Cleaning Roller” on in the message window (after page 6-24. 12,000 single-sided pages at 5% coverage of each color).
Page 119: Replacing A Toner Cartridge
Toner 10,000 single-sided pages— User black; after 6,000 single-side See “Replacing a Toner pages—yellow, magenta, cyan Cartridge” on page 3-18. @ 5% coverage of each color. Waste toner pack User Check waste Toner displays in the message See “Replacing the Waste window (after 12,000 Toner Pack”...
Page 120 Caution: The fuser unit is an integral part of the imaging process and is also expensive to replace. Fuser life will be shortened (or the fuser permanently damaged) if the oil bottle and cleaning roller are not changed when needed and installed properly.
Page 121 Pull the latch to release the top cover, and then open the cover. » Note: The illustrations for steps 4 through 11 show the printer without the duplexer. However, instructions are the same for all models. Open the printer’s top cover. Open the two green cleaning roller lock levers.
Page 122 Remove the old cleaning roller. Lower the new oil bottle into its slot. The tab on the side of the bottle must be on the right. Install the cleaning roller in its slot. The tab on the top of the cleaning roller must be on the left.
Page 123 10 Close the two green lock levers. 11 Close the printer’s top cover. 12 If you have a duplexer, close the duplexer’s rear cover. 13 Turn on the printer. 14 Reset the consumables usage moni- toring system. In the Operator Control/ Consumables/Item Replaced/ Fuser Oil menu choose Yes.
Page 124 Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Also, handle the cartridge carefully. The belt is also extremely sensitive to hand oils and scratches, both of which reduce print quality.
Page 125 Caution: This is necessary as it pulls the toner cartridges forward slightly to make room for the OPC belt cartridge. You could damage the OPC belt if you don’t do this. Rotate up the two green lock levers (one on each side of the OPC belt cartridge) to release the cartridge.
Page 126 Holding the cartridge above the printer, align the guide pins on the cartridge with the guide slots in the green lock levers. The gear on the cartridge goes to the right. Gently guide the cartridge into the printer. Caution: The cartridge should slide easily into the printer. Don’t force it. 10 Rotate the two green lock levers to secure the OPC belt cartridge in the printer.
Page 127 The ozone filter reduces exhausted ozone gas. Remove the ozone filter case on the left rear of the printer. On the Duplex Model, use the plastic ridge on the right of its case to pry the ozone filter case away from the printer. CXE, GXE Remove the ozone filter from the case.
Page 128 The waste toner pack collects the waste toner from the printing process so you can conveniently throw it away. Open the printer’s front cover. Remove the waste toner pack. The illustration for this step shows the printer without the duplexer. However, the instructions are the same for all models.
Page 129 Chapter 7, “CrownView Printer Web Page,” explains the printer web page and web page help system.
Page 131 “Introduction” on page 7-2 “Setting up the Printer Web Page” on page 7-2 “Printer Home Page” on page 7-6 “Web Page Help System” on page 7-30...
Page 132: Setting Up The Printer Web Page
QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS magicolor 2+ Print System. This feature allows you to monitor printer consumables as well as access information that is nor- mally available only by printing a status page.
Page 133 name for the printer comes from the IP host table on the computer system and is usually assigned by the system administrator, for example, QMS magicolor 2+ Print System. Since your printer will reside on your intranet and will not be accessible beyond the firewall of your network, you must set up the proper “preferences”...
Page 134 Select the Manual Proxy Configuration radio button and press the View... button. In the No Proxy For: text box, type a comma after the last entry, and then type the printer name or the IP address of your QMS magicolor 2+. Choose OK twice.
Page 135 In the Exceptions text box, type a comma after the last entry and then type the printer name or the IP address. QMSmagicolor2+ Click OK. Now you should be able to enter the printer name in the URL address box to access the printer home page.
Page 136: Printer Home Page
The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. » Note: The illustration below shows the printer without the duplexer. The printer home page provides the following information.
Page 137 Printer Name Shows the name you have assigned to your printer. The default printer name is the same as the product name. Configuration Menu: Administration/Communications/ Network x /CrownNet/NetWare/Printer Name menu or the Administration/Communications/Network x /CrownNet/ LanManager/Printer Name menu Online Status Shows whether the printer is Offline or Online.
Page 138: Home
The Home hotlink simply returns you to the printer home page when it is selected. The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. After you make your choices, choose the Submit button to make them take effect.
Page 139 Color Model Allows you to select between full-color or monochrome mode. Configuration Menu: Operator Control/Color Model Color Matching Allows you to turn color matching Off or On. Configuration Menu: Operator Control/Color Matching ICC RGB Source Allows you to select None, Trin G1.8 D50, sRGB, PrePress, or Apple RGB.
Page 140 Chain Inputbins Allows you to set input bin chaining Off or On. Configuration Menu: Operator Control/Chain Inputbins Upper Bin Media Allows you to specify the type of media in the upper (standard) cassette so the printer can optimize output for that media type. The choices are Automatic or Thick Stock.
Page 141: General Settings
The General Settings hotlink takes you to the General Settings page. This page provides hotlinks to several groups of printer configuration settings. Each is described in more detail in the following pages: “Printer Settings” on page 7-12 “Communication Settings & Input Buffer Sizes” on page 7-13 “Paper Sources”...
Page 142 You can view this information to see the status of the printer, but you can change it only by accessing the printer’s configuration menu through the printer control panel, a remote or local console, or CrownAdmin. This table provides you with data relative to the settings of the printer. Compatibility Identifies the PostScript emulation level.
Page 143 Default Chaining Identifies whether tray chaining is Off or On. Tray chaining allows the printer to draw media from another input source with either the same or any size of media (dependent on the choice selected) automatically when the first input source empties. Configuration Menu: Operator Control/Chain Inputbins Default Paper Tells you which input source is the default.
Page 144 IF 1 Identifies the settings for the optional Optional NIC interface, if installed. » Note: You won’t see this in the front panel until this option is installed. Configuration Menu: Administration/Communications/ Optional NIC IF 2 Identifies the settings for the Resident NIC (CrownNet for Ethernet) interface.
Page 145 Disk(s) Identifies how many hard disks are attached to the printer and what their addresses are. Configuration Menu: No equivalent Emulations Identifies the installed emulations. Configuration Menu: No equivalent Duplexer Identifies if a duplexer is installed. Configuration Menu: No equivalent Memory configuration affects the number of jobs that can be accepted by the printer, the number of options available simultaneously, the number of downloadable fonts and emulations that can be stored, and overall printer performance.
Page 146 Framebuffer Shows the size (in KB) of the Frame Buffer. This client holds rasterized or bitmapped images of page faces which are ready to be sent to the print engine. Configuration Menu: Administration/Memory/Manual Config/ Framebuffer Color Matching Shows the size (in KB) of the Color Matching client. This client is used for color matching.
Page 147 System Use Shows the size (in KB) of the System Use. Also known as Sys- tem Memory, this non-configurable client is the amount of RAM used to run the printer’s operating system. It’s never increased or decreased. The system memory subtracted from the total amount of RAM identifies the amount of RAM available for all the other memory clients.
Page 148 Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data. Configuration Menu: Administration/Communications/ Timeouts/Emulation Timeout Shows the maximum amount of time ESP will wait to get a mini- mum amount of data before selecting an emulation. Configuration Menu: Administration/Communications/ Timeouts/ESP Timeout...
Page 149: Printer Jobs
The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed.
Page 150 Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job.
Page 151: Consumable Status
The Consumable Status hotlink on the home page jumps to the Consumable Status page. This page contains information about the level of usage of all of the printers’ consumables. » Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used.
Page 152 Consumable Identifies the consumable (for example, Black Toner or 20K PM Name Service). Configuration Menus: Operator Control/Consumables and Administration/Consumables Consumable Max Shows the maximum capacity of the consumable (for example, Number 10000 planes or 120000 sheets). Configuration Menus: Operator Control/Consumables and Administration/Consumables Consumable Shows the remaining amount of the consumable (in...
Page 153: Accounting
The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. When accounting is enabled, the information may be retrieved via the printer's internal Accounting page, as well as by other methods. »...
Page 154 After clicking on the Submit button, the user is linked to a new web page that offers display choices for the accounting information. The accounting records may be displayed immediately in the user's web browser, or uploaded as a file to the host for later printing. If Accounting is disabled, the following information is displayed: Mode Shows whether accounting is enabled or disabled.
Page 155: Statistics
The Statistics hotlink on the home page jumps to the Statistics page. This page can be used to view current statistics about the consumables.
Page 156 Consumables Shows Max. Life, % Remaining, and Count Remaining of consumables Configuration Menu: No equivalent Maintenance Shows Max. Life, % Remaining, and Count Remaining for maintenance Configuration Menu: No equivalent Sheets Shows the number of sheets printed for the Lifetime, User, and service periods Configuration Menu: No equivalent Faces...
Page 157: System Support Page
The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. Q M S m ag ico lo r 2+...
Page 158 Page refresh rate The rate at which information in the form is reset to the current printer settings. If you need A text box for entering the name of a local expert assistance, Configuration Menu: No equivalent contact Contact Number A text box for entering a local or QMS contact number Configuration Menu: No equivalent Printer Help URL...
Page 159 The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (http://www.qms.com). From the QMS web site you can access information about other QMS printers, contact information, a FAQ database (Frequently Asked Questions at http://www.qms.com/support, then click on FAQs), printer manuals, and online performance support.
Page 160 Your printer web page is supported with help and support tools located at the QMS web site. If you typed in the QMS online performance support address on the System Support page (Printer Help URL), when you click on the Online Help button on the printer home page you’ll be linked to an HTML page located at the QMS web site.
Page 161 This page provides a listing of all printer menus, the options available, and the current setting. The format of the page, and information provided is similar to that provided by the Advanced Status Page printout.
Page 162 » Note: File Print requires system code 5.31 or higher for 100 Mbit Ethernet (or EN5.31 or higher for 10 Mbit Ethernet) for this feature, or a message is displayed indicating that file printing support is not available. Check the startup page; if the system code is not 5.31 or higher for 100 Mbit Ethernet (or EN5.31 or higher for 10 Mbit Ethernet), contact the Customer Response Center to update the printer’s software.
Page 163: Automatic Jam Recovery
Chapter 8, “Media Jams,” explains automatic jam recovery, discusses how to prevent media jams, and then provides detailed information on how to find and remove media jams.
Page 165: Preventing Media Jams
“Introduction” on page 8-2 “Automatic Jam Recovery” on page 8-2 “Preventing Media Jams” on page 8-2 “Understanding the Media Path” on page 8-4 “Understanding Media Jam Status Messages” on page 8-6 “Removing Media Jams” on page 8-6...
Page 166 This chapter explains automatic jam recovery, discusses how to prevent media jams, and then provides detailed information on how to find and remove media jams. The QMS magicolor 2+ Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
Page 167 Do not allow the output tray to overfill. » Note: The face-down output tray has a 250-sheet capacity. Jamming may occur if you allow media to accumulate more than 250 sheets at a time. Store media in a dry location away from moisture and humidity. Make sure you’ve loaded the media printing-side up.
Page 168 Understanding the printer’s media path will help you locate media jams. The media cassette is located at the bottom front of the printer. The media is picked from the cas- sette, passed under the transfer drum, passed through the fuser, and delivered via the paper exit unit to the media exit tray, which is the top of the printer.
Page 169 Understanding the printer’s media path will help you locate media jams. The media cassette is located at the bottom front of the printer. The media is picked from the cassette (shown as the number 1 on the diagram), passed under the transfer drum, passed through the fuser, momentarily emerges from the paper exit (2), reenters the duplexer (3), cycles through the transfer drum and fuser again (4), and is delivered via the paper exit unit to the output tray, which is the top of the printer (5).
Page 170: Misfeed Jams
When a jam occurs, the message window on the control panel displays one of four messages: Misfeed Jam, Inner Jam, Outer Jam, Drum Jam, or Duplex Jam. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media.
Page 171: Duplexer Jams
Remove the media cassette(s). Pull out the jammed media. Ensure that the media is lying flat in the cassette(s) and that it doesn’t exceed the media limit mark. Slide the cassette(s) back into the printer. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.
Page 172 If there still is a jam message, open the printer’s top cover. Pull the top latch to release the top cover. Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover first. See “Duplexer Jams” on page 8-10. Forced opening of the top cover first may damage the unit.
Page 173 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] rear cover), not from the top of the fuser. This prevents any unfused toner from dirtying the fuser rollers. Caution: Be careful not to touch the transfer drum while removing jammed media.
Page 174 If you have a duplex model, open the duplexer’s top cover. If not, skip this section. » Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge. Remove the jammed media by pulling it toward you. Close the duplexer’s top cover.
Page 175 If there still is a jam message, remove the duplexer’s lower rear assembly. Remove the jammed media by pulling it toward you. Reinsert the duplexer’s lower rear assembly. 10 If there still is a jam message, open the duplexer’s rear cover.
Page 176 11 Tilt the paper path. Caution: Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover. 12 Remove the jammed media in the paper path by pulling it toward you. If the media came out easily, close the duplexer’s rear cover.
Page 177 14 Remove the jammed media by pulling it toward you. 15 If it didn’t come out easily, open the green fuser roller pressure release levers (one at each end of the fuser). » Note: The illustrations for steps 15 and 16 show the printer without the duplexer.
Page 178 16 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] rear cover), not from the top of the fuser. Caution: Be careful not to touch the transfer drum while removing jammed media.
Page 179: Status And Service Messages
! " “Introduction” on page 9-3 “Status and Service Messages” on page 9-4 “HP-GL Error Codes and PCL Error Codes” on page 9-13 “Testing PC-Printer Communication” on page 9-14 “Testing Macintosh-Printer Communication” on page 9-22 “Printer Problem Checklist” on page 9-22 “OPC Belt Cartridge Problems”...
Page 180 “CrownNet Problems” on page 9-27 “Output Problems” on page 9-29 “Duplexer Problems” on page 9-31 “Print Quality Problems” on page 9-32 “Image Defects” on page 9-34 “Placing a Service Call” on page 9-41 ...
Page 181: Status Messages
This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chap- ter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs.
Page 182: Service Messages
If you see this... It’s probably because... Do this... The colors look The toner cartridges are Check the toner cartridge installation. drastically wrong. not correctly installed. Refer to “C. Installing the Toner Cartridges,” in the Installation Guide . The startup page comes The transfer unit was Refer to the steps in “B.
Page 183 This status message... means... Do this... The accounting option is No action needed. ACC FILES GOT REMOVED disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. The job or paper file is full.
Page 184 This status message... means... Do this... The rear cover over the transfer Close the rear cover. BACK PANEL OPEN unit is not closed. The OPC belt cartridge is either Ensure that an OPC belt BELT CARTRIDGE missing or incorrectly installed. cartridge is correctly MIS-INSTALLED installed.
Page 185 This status message... means... Do this... The specified accounting file is Wait. No other action CREATING XXXXXXXXXXXX created when accounting is needed. FILE, PLEASE WAIT enabled and the files are not in existence or these files are created following a Reset Accounting.
Page 186 This status message... means... Do this... The oil bottle for the fuser unit is If you have a new fuser FUSER OIL LOW running low. oil bottle on hand, you may want to install it now. If you don’t, order one now.
Page 187 This status message... means... Do this... The Operator Control/Chain Refill the cassette with PUT SIZE PAPER IN Inputbins is set to Off and the the specified size media. INPUTBIN BIN displayed cassette is empty. Refill it with the specified size media.
Page 188 This status message... means... Do this... The compiler is waiting on Wait until the job is WAITING ON INPUT incoming data for the first job in finished and the printer END JOB? the queue. The job may not goes idle to access the have an end-of-job indicator and configuration menu.
Page 189 This service message... Means... An error has been detected with the CALL FOR SERVICE C3 NVRAM ERROR item indicated in the service CALL FOR SERVICE C4 ENG CTRLR HW message. Correction of these errors is performed by qualified QMS CALL FOR SERVICE C7 TIMING CLOCK service personnel only.
Page 190 This service message... Means... See the information on the previous CALL FOR SERVICE F4 FUSER FAN page. CALL FOR SERVICE F5 CHRG HV UNIT CALL FOR SERVICE H0 FUSER THERM CALL FOR SERVICE H2 FUSER TEMP 2 CALL FOR SERVICE H3 FUSER TEMP 3 CALL FOR SERVICE H4 FUSER TEMP 4 CALL FOR SERVICE L1 BEAM DETECTR CALL FOR SERVICE L2 SCANNER MOTR...
Page 191 The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Description Error Description Code Code Not enough memory for job. Not enough memory for job. Too many transformations. State lost.
Page 192 To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. To create the test file, type the following commands at the DOS prompt: copy con printest.ps showpage ^D^Z...
Page 193 If everything is working correctly, you will see output such as: If it doesn't detect the printer on the network, which is usually an incorrect IP address or bad cabling, you will see the following:...
Page 194 If you have the IP scheme set incorrectly on your PC, then you will get the following: If you are running a UNIX box: Open a window on your UNIX box. In the window, type: (for example, ping 161.33.131.62 ) ping ipaddress Next, you need to ftp and “put”...
Page 195 Open an ftp session at your PC or workstation by typing one of the following commands: (for example, ftp pctdv6 ) ftp printername (for example, ftp 161.33.128.5 ) ftp ipaddress When prompted for a user name and password, press Enter for both. An ftp>...
Page 196 The process will look like the following: If a page prints out, then you are communicating correctly. If not, contact the Cus- tomer Response Center. At the ftp> prompt, end the ftp session by typing quit !"" To send the PRINTEST.PS file (you just created) to the printer, type copy /b printest.ps lpt# where # is the port number (1 to 3).
Page 197 delete it. Then type MODE LPT1:,,P The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them. Restart the PC and retry the communication test. Refer to your DOS documentation for more information. To send the PRINTEST.PS file you just created to the printer, type copy /b printest.ps com# where # is the port number (1 to 4).
Page 198 If the serial settings (baud rate, parity, data bits, and stop bits) shown on the startup page match those in your AUTOEXEC.BAT file, you need make no further changes. Go to the section “Changing Serial Settings” later in this chapter.
Page 199 Press this key... to... The message window reads... Select Access the Baud Rate menu. BAUD RATE *9600 Next (one or Advance to the correct baud rate. BAUD RATE more times) Select Select the displayed baud rate. IS SELECTED SERIAL BAUD RATE »...
Page 200 You can check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application (see your application documentation for more information) or by printing a directory, as described here: Display a disk or folder window. Set up page information.
Page 201 Is the power cord plugged securely into both the power outlet and the printer? Check the power cord connection. Is the printer power switch in the On position (pushed in)? Is the power outlet working? Does the line voltage from the power outlet match the printer’s power requirements? See appendix B, “Technical Specifications,”...
Page 202 If you still cannot identify the problem, contact your QMS vendor. Is the printer printing codes or not printing at all when in ESP mode? Reconfigure the port to the specific printer emulation of the file you are trying to print. See chapter 4, “Printer Configuration,” in the Reference manual for instructions.
Page 203 memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory. On a LocalTalk network, Macintosh computers sometimes interfere with each other. If this happens often, reinstall the LaserWriter and Laser Prep files, which reset the printer.
Page 204 Have you verified that the driver is the one for your particular QMS printer? Delete it and reinstall it. If you are printing from Quark or PageMaker, have you installed the correct ppd/pdf? 10 Turn on error handler under Administration/StartupOptions/Do Error Handler/Yes.
Page 205 If your printer is having trouble printing when using PostScript emulation, you should turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler on reboot.
Page 206 Is the printer plugged in, turned on, and correctly configured? Do the printer startup and status pages list the interface? Is the configuration information correct? Is the interface enabled? Is the appropriate protocol (or protocols) enabled? Are all printer and protocol addresses configured correctly? The best method for solving CrownNet problems is to print a configuration page.
Page 207: How Much Memory Do You Need?
If both values are greater than zero, proceed. If either are zero, then you are not connected to the network, and won't be able to print. Call QMS Customer Response Center at 877-778-2687 (toll free) for techni- cal support. Verify that your protocol is enabled—for example, TCP/IP, Lan Man, etc. Verify that your information is void of typographical errors—for example in the Print Server Context (in all caps).
Page 208 To allocate the correct amount of memory, use the Memory/Quick Config menu to choose the correct resolution and paper size for your printing. See chapter 4, “Printer Configuration,” in the Reference manual for more information. If a blank startup page ejects or blank pages come out during a printing job, try the fol- lowing: Check the toner cartridges.
Page 209 After an extended idle period, this 50-page interval automatically resets to 200 pages. This process is provided to maintain the rated duty cycle of the printer and to ensure reliable printer operation with optimum output quality. # $"% Plain paper and limited thick stock up to 28 lb bond (105 g/m²) can be auto duplexed on the EXD model.
Page 210 Caution: Always open the duplexer’s rear cover before opening the printer’s or duplexer’s top cover. Forced opening of the top cover first may damage the unit. Open and then close the covers to confirm that they are securely closed. Ensure that the duplexer’s lower rear assembly is firmly seated in the printer.
Page 211 Toner can settle in the cartridges. To redistribute the toner, remove the toner car- tridge and gently rock it from side to side. Then reinsert the cartridge and try print- ing again. If, after rocking the toner cartridge, the print quality does not improve and/or the x TONER LOW message remains on, replace the toner cartridge.
Page 212 The following list includes several image defects with possible solutions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your local vendor. See the next section in this chapter, “Placing a Service Call.”...
Page 213 One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. Check that the printer is on a hard, level surface. Reinstall the OPC belt cartridge.
Page 214 If there is insufficient gloss of the printed image,...
Page 215 If the edge of an image is missing or optical density declines Check the toner cartridge in question, and install new one, if necessary. Check the OPC belt cartridge, and install new one, if necessary. If mixing of colors occurs in the printed image: Ensure that the printer’s front cover is closed.
Page 216 If spots appear on the printed image: Check the surface of the OPC belt, clean up the foreign particle, and replace the OPC belt if necessary. Install new toner cartridges. ...
Page 217 Remove the toner cartridges and gently rock them horizontally five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Check your media type—envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the thick stock mode.
Page 218 Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges. Install new toner cartridges. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. The laser lens may be dirty. Clean the lens as described in chapter 6, “Printer Care.”...
Page 219 If you have a problem you cannot resolve, contact your local vendor. Your local vendor is best equipped to immediately handle any problem you may encounter. If you have technical questions your vendor is unable to answer, contact the QMS Customer Response Center (see appendix A, “QMS Customer Support.”) If you’ve determined your printer needs to be examined by an authorized service technician, contact an authorized service provider for work inside the US, or one of the QMS international offices for work outside of the US.
Page 221: Sources Of Support
$$&&& “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4...
Page 222 ! '! $$ Several sources of help and information are available, depending on the type of help you need. Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems.
Page 223: Internet
You can contact the QMS Customer Response Center (CRC) in four different ways: Telephone—You can call the CRC toll-free at (877) 778-2687 (US) Monday– Friday, 7:00 am–6:00 pm, Central Time. » Note: If you call for assistance, have the following information ready so our technicians can help you more quickly: Your phone number, fax number, email address, and shipping address A description of the problem...
Page 224 (!)*'' General Contact Telephone 1 (334) 633-4300 Answer Base http://www.qms.com/support, then click on Answer Base FAQs http://www.qms.com/support, then click on FAQs 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com/usa.html Product Registration Internet: http://www.qms.com/support/prodreg/ Telephone: 1 (887) 778-2687 Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC)
Page 225 General Contact Telephone 1 (905) 206-0848 1 (905) 206-0903 Internet http://www.qms.com/usa.html Supplies and Accessories Parts 1 (903) 206-0848 extension 238 Sales 1 (800) 268-0343 x223 National Service On-Site Service and Depot Repair Information 1 (800) 268-4969 8:30 am–5:00 pm Eastern Time Spare Parts Ordering and Information 1 (905) 206-9234 x238 8:30 am–5:00 pm Eastern Time...
Page 226 Planetenbaan 60 ‘Corner Plaza’ 3606 AK Maarssen Belgium, Netherlands, The Netherlands and all unlisted countries Telephone (+31) 346–551333 Fax, Benelux (+31) 346–550170 Fax, EMEA +31 30 241 2517 Helpdesk Email helpdesk@qms.nl Internet http://www.qms.nl/q_info Telephone, Belgium 00800 76 77 87 76 Telephone, The Netherlands 0800 022 65 50...
Page 227 Via della Repubblica 56 43100 Parma Italy Telephone (+39) 52–1231 998 Fax, EMEA +31 30 241 2517 Fax, Italy (+39) 52–1232 902 Helpdesk Email helpdesk@qms.nl Internet http://www.qms.nl/q_info Internet http://www.qms.nl ( Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Norway, Sweden and Denmark Telephone...
Page 228 * Old Bridge House, The Hythe Staines, Middlesex TW18 3JF United Kingdom and United Kingdom Ireland Telephone (+44) 1784–442255 Fax, EMEA +31 30 241 2517 Fax, UK (+44) 1784–461641 Helpdesk Email helpdesk@qms.nl Internet http://www.qms.nl/q_info Telephone, Ireland 1800 55 31 11 Telephone, UK 0800 96 40 92 Internet...
Page 229: Menu Chart Conventions
# “Introduction” on page B-2 “Menu Chart Conventions” on page B-2 “Operator Control Menu” on page B-3 “Administration Menu” on page B-4 “Installation Menu” on page B-10...
Page 230: Operator Control Menu
Use this chapter as a quick reference for understanding and navigating the printer’s configuration menu. The following menu charts are provided: Operator Control menu on page B-3 Administration menu on page B-4 Installation menu on page B-10 The following conventions are used in the menu charts: Some menu choices are marked as optional or with a w/ item , indicating that the selection appears in the menu only when the option is installed.
Page 231 Idle Administration Installation* Operator Control Copies 001-999 Duplex** Off, Long Edge, Short Edge Collation Off, On Orientation Portrait, Landscape Inputbin Upper, Optional* Chain Inputbins Off, On Off, On Color Separation Color Model Full Color, Monochrome Color Matching ICC RGB Source, ICC Simulation, ICC PCL Source, Link Quality, SIM in RGB Links Media For Upper Bin, For Optional Bin*...
Page 232: Operator Control
Idle Administration Installation* Operator Control Timeouts Optional NIC* Resident NIC Communications Serial (see page Parallel B-5) ESP Default TIFF* PostScript CALS* Emulations PCL 5e CGM* HP-GL LN03+* LinePrinter TrailerPage Print Status Calibration Special Pages Header Inputbin Registration Pg CMM Profile Page Trailer Inputbin Header Page Status Page Type...
Page 233 Idle Idle Administration Communications Optional NIC* Resident NIC Emulation Mode PS Protocol CrownNet Min K Spool Def Job Prio Common EtherTalk LAN Manager NetWare TCP/IP Factory Config Source Spooling Soft Ethernet Ring Reset Page Routing** Reset Address Speed Speed** Auto 4 Mbps Auto Address...
Page 234 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Connection Protocol Network Ident Zone Name Conventional Zone Part 1 LaserWriter Disabled Spooling Zone Part 2 QMS RC Res Enabled Both Default HP Zoner Res *Optional ...
Page 235 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Default Protocol Printer Name Disabled Name Enabled *Optional...
Page 236 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Printer Name Frame Types R/N Printer #1- 8 Protocol Config PServer Printer Name [1] File Srv Name [1] 802.3 IPX Addr Disabled Printer Slot # Printer Name [2] Ether 2 IPX Addr PServer Name [1] Enabled...
Page 237 Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP** Enabled Enabled Accnting/Rev Protocol WINS Disabled Chan Disabled Internet Address Enabled Pri WINS Sec WINS Accnting Disabled Addr Addr Scope ID Timeout Subnet SNMP Mask Port NMS 1-5 Assignment Default...
Page 238 Idle Installation* Operator Control Administration Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On *Optional, requires security key ...
Page 239: Remove Cables And Cassette(S)
$ %" “Introduction” on page C-2 “Remove Cables and Cassette(s)” on page C-3 “Remove the Toner Cartridges” on page C-3 “Remove the OPC Belt Cartridge” on page C-3 “Prepare the Fuser Unit” on page C-5 “Change the Waste Toner Pack” on page C-9 “Remove the Lower Input Feeder”...
Page 240: Exd (Duplex) Model
If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your war- ranty valid. Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
Page 241 » Note: If you’re returning the printer for service, you don’t need to return the power cable, interface cables, or media cassette(s). Turn off the printer. Remove the power cable and all interface cables. Remove the media cassette(s) from the printer. Open the printer’s front cover.
Page 242 If you have a duplexer, open the duplexer’s rear cover. If not, skip to step 3. Open the printer’s top cover. Leave all the covers open during the entire repacking procedure. With the printer’s front and top covers open, rotate up the green lock levers at each end of the OPC belt cartridge slot, and lift the cartridge out of the printer.
Page 243 Replace the protective sheet around the OPC belt cartridge and the tension release pin on each side. Insert the pin until you feel some resistance, move it forward (toward the silver corona unit), and then slide it in the rest of the way. The tension-release pins pro- tect the belt and its cleaning blade by relieving tension during movement.
Page 244 If it’s not already open, open the duplexer’s rear cover. If you do not have a duplexer, skip to step 2. If it’s not already open, open the printer’s top cover. At the top of the fuser, rotate the two green lock levers to release the oil bottle.
Page 245 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reinstall it. Use an eye-dropper to remove any excess oil from the fuser. Dispose of the oil following local safety laws and regulations. Stuff several clean, wadded paper towels into the space normally occupied by the oil bottle to absorb any residual oil during shipment.
Page 246 Close the green lock levers to secure the cleaning roller. Install the fuser roller shipping restraints. These restraints protect the fuser rollers from damage during a move by removing the pressure between the two rollers. They must be removed again before printing.
Page 247 Close the green pressure-release levers (one at each end of the fuser). When correctly positioned, the fuser roller shipping restraints fit snugly between the rollers. Keep all the covers open to change the waste toner pack. With the printer’s front cover open, remove the waste toner pack from the printer.
Page 248 Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the old pack in accordance with safety laws and regula- tions in your area. Install a new waste toner pack. This ensures that no waste toner is shaken into the printer during shipment.
Page 249 Caution: If you have an EXD (duplex) model, the lower input feeder must not be removed, even for shipping. If you don’t have a lower input feeder installed on the CXE or DXE models, skip to “Repack the Printer” on page C-14. Remove the plastic side covers from the sides of the input feeder.
Page 250 Unscrew the thumbscrews that attach the two brackets (one on each side of the printer) to the lower input feeder. Remove the two metal brackets from underneath the sides of the printer. Angle the bracket out, and then, slide it out of the hole underneath the printer.
Page 251 WARNING! Your printer weighs approximately 66 lbs (30 kg) without consumables. Be sure to have help when lifting and moving it. ACHTUNG! Das Gewicht dieses Druckers beträgt ohne Verbrauchsmaterial ca. 30 kg. Bitte versuchen Sie niemals, den Drucker alleine anzuheben oder zu transportieren.
Page 252 Ensure that the fuser and fuser cleaner roller are in the printer. With another person’s help, put the printer into the plastic bag, and place the printer into the base tray of the shipping carton. Pack the printer for shipment as shown in the illustration.
Page 253 Ensure that the fuser and fuser cleaner roller are in the printer. Place tape on the printer as shown in the illustrations.
Page 254 With another person’s help, put the printer into the plastic bag, and place the printer into the base tray of the shipping carton. Pack the printer for shipment as shown in the illustration. If you’re also shipping the power cord and any manuals with the printer, place them in the package.
Page 255 & Acc already disabled message 9-4 Back panel open message 9-6 Acc already enabled message 9-4 Belt cartridge Acc disabled message 9-4 See OPC belt cartridge Acc enabled message 9-4 Belt cartridge misinstalled message 9-6 Acc file x% full message 9-5 Bin jam message 9-5 Acc files got removed message 9-5 Blank pages 9-30...
Page 256: Message Window
Cannot shrink message 9-5 Configuration Cartridge Memory, current 7-15 See OPC belt cartridge or Toner cartridge Configuration menu Cassette Chart B-2 Chaining Consumables Loading, paper 3-2 Cleaning roller 6-24 Removing C-3 Fuser oil bottle 6-24 Chaining OPC belt cartridge 6-28 Cassette Ozone filter 6-31 Input bin 4-6...
Page 257: Ending A Print Job
Data indicator 2-8 Fuser oil Stays lit 9-24 Draining C-7 Densitometer 5-9 Removing C-5 Documentation Fuser oil bottle Overview of this manual 1-8 Removing C-5 Standard 1-4 Replacing 6-24 Fuser oil empty message 9-7 mode command 9-19 Fuser oil low message 9-8 Drum jam message 8-6, 9-7 Fuser unit Duplex jam message 9-7...
Page 258 Jobs Incomplete printing 9-30 Idle Status message 9-8 Idle message 9-8 Image defects 9-34 Kanji Indicator light 9-23 Troubleshooting 9-31 Indicators Keeping old size message 9-5 Control panel 2-7 Keypad Language menu 2-7 Data, stays lit 9-24 Keys Message 2-7 Menu 2-9 Online 2-7 Next 2-9...
Page 259 Media Outer jam message 8-6, 9-8 Loading 3-2 Output bin full message 9-8 Path 8-4 Output problems 9-29 Media jams Ozone filter Removing 8-6 Replacing 6-31 Media path 8-4 Memory Configuration, current 7-15 Packaging, printer Memory clients Replacement C-2 PDF printing 4-5 Page, definition 3-17 Menu key 2-9 Pantone POCE 5-7...
Page 260 Print quality problems 9-32 Blurred background 9-35 Distortions 9-34 Customer Response Center (CRC) A-3 Irregular print 9-36, 9-37 World-wide offices A-4 Printout too dark 9-38 Quality problems 9-32 Printout too light 9-39 Specific 9-34 Toner smudges 9-39 Uneven blacks 9-34 Ready indicator 2-7 Uneven print density 9-40 Relocating, printer 1-9, C-2...
Page 261 Spotting 9-38 Please wait 9-7 Startup page Printing status 9-8 Will not print 9-25 Put x paper in any bin 9-9 Status message Put x paper in x bin 9-9 Acc already disabled 9-4 Replace belt 9-9 Acc already enabled 9-4 Resetting accounting 9-9 Acc disabled 9-4 Test print 9-9...
Page 262: Printer Problem Checklist
Toner cartridges, starter 3-17 Weight C-13 Toner empty message 9-9 White lines 9-40 Toner misinstalled message 9-9 Windows driver Toner smudges 9-39 Troubleshooting 9-27 Top cover open message 9-9 TR unit misinstalled message 9-9 Transfer roller x Active jobs message 9-5 Cleaning 6-4 Transport jam message 9-9 Tray...

This manual is also suitable for:

Qms magicolor 2+

Minolta MAGICOLOR 2 PLUS Manual

Introduction

About the Printer

About this Manual

Introduction

Getting Acquainted with Your Printer

What's Next?

Introduction

Loading the Media Cassette

Using Media Other than Paper

Using Toner Cartridges

Introduction

High-Resolution Printing

Introduction

QMS QCOLOR Technology

Introduction

Handling the Printer

Cleaning the Printer

Maintenance Schedule

Replacing the Fuser Oil Bottle and Cleaning Roller

Replacing the OPC Belt Cartridge

Replacing the Ozone Filter

Replacing a Toner Cartridge

Replacing the Waste Toner Pack

Introduction

Setting up the Printer Web Page

Printer Home Page

Introduction

Automatic Jam Recovery

Preventing Media Jams

Understanding the Media Path

Understanding Media Jam Status Messages

Removing Media Jams

Installation Troubleshooting

Introduction

Status and Service Messages

The Control Panel

Message Window

Cassette Chaining

Cancelling/Ending Print Jobs

Testing Macintosh-Printer Communication

Printer Problem Checklist

Quick Links

Need help?

Questions and answers

Related Manuals for Minolta MAGICOLOR 2 PLUS

Summary of Contents for Minolta MAGICOLOR 2 PLUS

This manual is also suitable for:

Table of Contents