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8
Have you verified that the driver is the one for your particular QMS printer?
Delete it and reinstall it.
9
If you are printing from Quark or PageMaker, have you installed the correct
ppd/pdf?
10 Turn on error handler under Administration/StartupOptions/Do Error
Handler/Yes.
11 Reboot the printer and reprint the job.
Do you get an error page?
If you still have not solved the problem, call the Customer Response Center toll free at
(877) 778-2687. See appendix A, "QMS Customer Support," for further information.
If a media jam message stays on, open the printer and clear the jam.
Caution: If you have an EXD model, always open the duplexer's rear cover before
opening the printer's or duplexer's top cover. Forced opening of the top cover first may
damage the unit.
If the message is still there, try opening and closing the top of the printer again. See
the preceding section on clearing media jams for more information.
Occasionally, Macintosh applications interfere with each other. Applications send a
printer prep file to the printer at the beginning of each document. Other prep files
cannot be sent without resetting the printer. Monitor your activities to see if there is a
correlation between your use of a certain application and the printer resetting. If so,
contact the application developer.
Downloading too many typefaces can overload the printer memory and cause the
printer to reset to default. Additional memory (RAM), which can be used for font
storage, is available and easily installed. Contact your local vendor for information
on RAM upgrades.
If the printer resets in other circumstances, you should call your local vendor for
service.
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