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Is the power cord plugged securely into both the power outlet and the
printer? Check the power cord connection.
Is the printer power switch in the On position (pushed in)?
Is the power outlet working?
Does the line voltage from the power outlet match the printer's power
requirements? See appendix B, "Technical Specifications," in the Refer-
ence manual.
2
Can you print a status page?
YES - Go to question 3.
NO - Check the following:
Is the printer off line before you try to enter the Administration/Special
Pages/Print Status menu? It should be.
Does the cassette have paper? If it is out of paper, the PAPER OUT mes-
sage displays and the Error indicator lights.
Are all the printer covers closed securely?
Is there a media jam? If a paper jam message displays and the Error indi-
cator lights, go to one of the following sections in this chapter on clearing
a media jam.
3
Is the printer receiving data from the computer?
YES - If the Data indicator blinks after a file is sent, the printer is receiving the
data. Go to question 4.
NO - Check the following:
Is the printer on line? The online indicator should be on and the message
window should display IDLE.
Has the emulation been changed from ESP to an emulation that doesn't
match the file you are sending. See chapter 4, "Printer Configuration," in
the Reference manual.
Print a status page from the control panel. If you are using the serial inter-
face, is the baud rate (speed of data transmission) of the printer, the com-
puter, and your software application the same? See chapter 4, "Printer
Configuration," in the Reference manual.
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