Common Issues - SINTERIT LISA X Original User Manual

Expert Mode activated – This mode makes it possible to disable the printer's security features
and shorten processes, including but not limited to skipping prepress steps and disabling security
mechanisms, allowing direct use of manual control of recoaters and bed positions, in particular
when the Safety System is disabled. As there are serious risks associated with the use of this mode,
please acknowledge yourself and follow the safety rules.
RED colour
The E-STOP button is pressed.
To operate the printer, unlock the button.
Critical error - Printing is not possible due to component failure. Refers to Printer status / errors.

16.2 Common issues

Error code
358
RecoaterLostStepsDetected
311
Fan2SpeedIncorrect
311
Fan2SpeedIncorrect
356
PrintBedLostStepsDetected
357
FeedBedLostStepsDetected
-
-
Issue
Recoater is not moving or
moving with difficulty.
Problem with the fans.
The Print Bed is not moving
up or down correctly.
The Feed Bed is not moving
up or down correctly.
The powder is visibly
pouring out of the Print Bed
down into the printer.
The powder is visibly
pouring out of the Feed Bed
down into the printer.
Possible cause
The short cord has
snapped.
Drive motor is too weak.
Linear bearing seized.
Software issue.
Heating module blowing fan
or its vents are clogged.
Software issue.
Seized motor.
Mechanical issue.
Hall sensor failure.
Seized motor.
Mechanical issue.
Hall sensor failure.
Print Bed sealing worn out
or damaged.
Feed Bed sealing worn out
or damaged.
Sinterit Lisa X SLS 3D Printer Original User Manual | 80
Solution
Replace the old cord with
a new one or with the
improved Recoater strip
solution. Contact After
Sales for assistance.
Replace the motor. Contact
After Sales for assistance.
Replace the bearing with
an updated design. Contact
After Sales for assistance.
Update printer firmware.
You can attempt to clean
the fan and vents yourself.
Instructions available
on the website.If you're
not successful or it's too
difficult, the printer will have
to be sent in for service.
You can attempt to clean
the fan and vents yourself.
Instructions available
on the website.If you're
not successful or it's too
difficult, the printer will have
to be sent in for service.
Replace the motor. Contact
After Sales for assistance.
Printer must be sent in for
service. Contact After Sales
for assistance.
Replace the motor. Contact
After Sales for assistance.
Printer must be sent in for
service. Contact After Sales
for assistance.
Replace the sealing.
Instructions available in the
manual.
Replace the sealing.
Instructions available in the
manual.