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Chapter 6 Troubleshooting
Tape Drive Problems
Table 13 Tape Drive
Problems
92
Tape Drive Problems
Table 13 provides correction actions for problems with the tape drives.
Problem
The library is unable to
communicate with a drive.
The tape drive does not eject
a cartridge.
A drive handle error occurs.
ATL P1000 Series User's Guide
Corrective Action
This is indicated by a Drive
Communication Time-out error. Contact
an authorized field service engineer.
Reset the library.
1
Retry the unload command.
2
If the tape still does not unload:
Stop the library.
1
Open the front door.
2
Manually unload and eject the
3
cartridge.
Contact an authorized field service
engineer.
6
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