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Chapter 6 Troubleshooting
Common Problems and Solutions
Problem
A maximum
temperature
exceeded warning is
displayed.
Tape Drive
6
Problems
Table 11 Tape Drive
Problems
Problem
The library is
unable to
communicate
with a drive.
The tape drive
does not eject a
cartridge.
A drive handle
error occurs.
Tape Drive LED
6
Conditions
76
Corrective Action
Turn off the library and allow it to cool down. Lower the room
temperature, if possible, and increase ventilation around the library.
(If the operating temperature is too high, the library will automatically
shut down until the temperature drops.)
Table 11
describes the corrective action for problems with the tape
drives.
Corrective Action
This is indicated by a Drive Communication Time-out error. Contact a
field service engineer.
Reset the library and retry the unload command.
If the tape still does not unload, stop the library, open the front door, and
manually unload and eject the cartridge (see
Cartridge
on page 40).
Contact an ATL field service engineer.
These actions are to be performed based on the LED displays on
the backs of the drive canisters in mixed media P3000 tape
libraries.
Table 12
drive conditions as indicated by the two LEDs at the back of the
tape drive canister.
Quantum|ATL P3000 Series User's Guide
and
figure 41
show the diagnostic table of tape
Manually Ejecting a Tape
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