Siemens SICAM Q100 7KG95 Series Manual page 272

System Functions
10.4 Customer Support Functions
[sc_Diagnosis_customer-support, 3, en_US]
Figure 10-6
Table 10-1
Parameter
Activate diagnosis func-
tion 1
Activate diagnosis func-
tion 2
•
Select yes for the Activate diagnosis function 1 or 2.
•
Click Send.
•
Read the data via the internal diagnosis server or use the device test functions via Modbus and inform the
Siemens Energy Customer Support Center.
•
Select no for the Activate diagnosis function 1 and 2.
One Click to Customer Care
The device provides a fast way to get support from Siemens. To reduce the efforts for getting fast and compre-
hensive support, you can collect the relevant data to generate a file by a click and send it to Siemens Energy
Customer Support Center via the Secure File Exchange for customer support.
To collect and send the relevant data in the Maintenance tab, proceed as follows:
•
In the navigation window, click Customer support functions.
272
Maintenance Tab, Customer Support Functions
Settings for Customer Support Functions
Default Settings
No
No
Setting Range Description
No Activate the HTTP diagnosis server on
port 8080 with additional diagnosis
Yes
pages.
No Activate the access to the device test
functions for factory internal tests.
Yes
SICAM, SICAM Q100 7KG95xx, Manual
E50417-H1040-C522-A9, Edition 06.2021